I didn't think I'd ever set foot in JCPenney store ever again but I recently got a nostalgia for it after rewatching some old 80s movies. I think that was actually the last time I shopped at JCPenney. I miss the days when going to the mall and shopping at department stores were fun. It's sad that many of these stores are closing and people just don't go to malls like they used to. I came here on Black Friday and found some good deals. It wasn't as crowded as I expected, maybe due to the location. The entire mall didn't seem that busy, I don't know how this location compares to others but store seemed understaffed for the size. It has three levels but only saw registers at the first floor with just three to four cashiers. Thought they would have more for Black Friday. read more

I like JCPenney, but not this location. I came in to buy a red dress shirt for a Yelp event. I wanted to be measured so I would get the right size. The lady at the register tossed me a tape measure and told me to do it myself. She said after COVID they don't measure customers anymore. I was at the Brea store recently and got excellent customer service. The lady was pissy when I asked if I could try a shirt on. I want to get the right size. The cashier that rang me up was mad because I didn't want their credit card. I argued with her saying I wasn't interested. I'll take my business to Brea from now on. read more

JCPenney - Red shirts for Yelp event - Department Stores Near Me - Santa Ana, California

Good prices - three levels. Located at the North end of the Mall. Very few employees so it's hard to find help. They have a portrait studio. read more

See all

I usually buy my Keracare Detangling Shampoo from Sally Beauty, but no store near me in my area had any in stock. So I used my $10 CashPass to help me since I saw JcPenney had 3 bottles in stock near me. I originally was going for one, but because I had another coupon to use, I ended up saving about 90%. My price went from a $25 purchase to a $4 one. As far as the shampoo, I've used KeraCare Detangling Shampoo for my hair for about 8 months now, and with Natural 4c hair it leaves my hair feeling clean, smooth, soft and moisturized. It helps to brush my hair with a detangling brush while showering and shampooing that helps keep my hair straight. I've noticed a significant amount of softness and growth from using this shampoo along with Keracare's Conditioner. JcPenney has been apart of my family for at least 30 years. From my Grandma, to my Mom and now to me. I've watched them evolve and grow from working there myself to shopping their selections to this day. The service, their products along with their sales/deals are more than enough to keep a loyal customer happy and coming back. Definitely 5/5 read more

JCPenney - Keracare Detangling Shampoo - Department Stores Near Me - Santa Ana, California

Bathrooms could use a deep clean, tile is dirty, sinks had stains, toilet paper and towels thrown all over the floor. See picture. read more

JCPenney - Women's bathroom - Department Stores Near Me - Santa Ana, California

Amanda was in Jewelry. She is the supervisor and have been unbelievable unwelcoming and rude and verbally harsh . She was constantly interrupting and accusing my son of not telling the truth.. several times she would interrupt and be accusing. She had zero customer service or CARE! She kept throwing "new " policies in our face with a trite tone! We did our best to meet her in a polite manner however the frustration of horrible behavior brought frustrations. She then accused us of been harsh oddly after I told her she was making ill gestures and a voice tone Go to cameras I urge you to. I want a call back from management. read more

We had the BEST experience at the photo studio here at JCPenny! It was a perfect family portrait session for our parents for Christmas! We were a big group and our photographers Marcella and Casey really took care of us. Marcella and Casey were truly a dream team, and the whole process was easy and affordable!!! read more

I stopped in for a quick item. I never come to JCPenney. I stood in line and after waiting for a few minutes was told I had to go halfway across the store to pay because they only did returns at that register no offense, but I don't ever shop here and that didn't really leave a good impression on me. How am I supposed to know that I have to search for a cashier to pay for an item? No wonder the store is always empty. read more

did not know JCPenney does portrait studio pictures. The staff was great it affordable the photographer is very instructive getting the right poses and they offer many backgrounds great lighting definitely excited to do a portrait for my daughter when she hits 1 year read more

See all

Friendly, attentive customer service. Great quality clothing with sales discounts. Clean store, welcoming environment. Clean fitting room.

Every register should do returns/exchanges! Went to the 3rd floor to the kids shoes only to have to search for help, ran into Yesenia who was unhelpful and just pointed to where the shoes were, very rude! BTW the escalator was off so I had to walk up it, 7 months pregnant, seriously! Then back down to the second floor to me met by alahandra who was not friendly and being that I had an exchange i had to go back down stairs, really!?!?! Hire people who want to friendly and help! I'll stick to shopping online where I get excellent customer service read more

I don't understand the bad reviews, I went with my family on December 26, 2025 and the two girls that helped us and photographed us did such an amazing job. We were going for the silly JCPenny shots and they did not disappoint. We also did the regular family pose because I did want one for my wall and all pictures came out amazing. read more

If I can give this shitty ass store 0 stars I would so Griss some old hag needs to find a new job if she is so miserable and can't seem to follow simple instructions and Jose the "manager" stating I can swipe anybody's JCPenney membership card but Miss Old Griss had a problem processing my purchase super disappointed TRAIN YOUR PEOPLE BETTER JC PENNY read more

This JCPenney NO LONGER has Sephora. It changed to "JCPenney beauty" but still has a lot of the same inventory which can be confusing iniitally. read more

JCPenney - NO MORE SEPHORA - Department Stores Near Me - Santa Ana, California

Grand Opening today for JCPenny Beauty, where the previous Sephora used to be upstairs inside JC Penny. They are giving out gift cards to the first 50 guests today, and everyone gets 10% off discount today & tomorrow. They even served cake! Everything is here from smaller brands like Monika, to Revlon; from makeup & eye lashes, to creams, serums, face masks, SPF products, perfumes, and hair & nails stuff. Best return policy too! You can make a return with receipt within 60 days, used or not. Erika was super attentive & helped me find the best match concealer with one of there many brands sold here. Almost everything has a tester, and there's a station with a lit mirrors. My new found concealer brand is now Monika, which has so many perfectly matching shades going from light skin, to darker tones. It's also a pretty clean line. I picked up a Mineral Fusion Lipstick Butter too. Tag line: Making Beauty Healthy. And they do! read more

JCPenney - Grand Opening - Department Stores Near Me - Santa Ana, California

See all

I'm so glad I got my haircut here! Dora is AMAZING. I told her what I wanted and she gave me exactly what I asked. Thank you for doing such a great job on my haircut. I had an overall great experience. 10/10 I will always recommend you!! Thank you again for my beautiful haircut. read more

I have always had a good experience at this JCP store. I ordered a top online and the curbside pick up was easy. At first they didn't have their own area but when I called their store number and talked to 3 people, one staff memeber finally directed me to the mall curbside pickup etc and walked me thru the curbside pickup. Items were delivered fast and staff was friendly. read more

Great clothes and good sales but they have the fitting rooms permanently closed with tacky red banners blocking them. The entire time you shop I couldn't help but notice they track your every movement on the cameras and send bizarre messages over the radio between the check out kiosks. Generally felt extremely unwelcome here. Feels like shopping in a jail. Will stick to Kohl's. read more

Was trying to make a purchase. Two employees at the registers. No customers.Tell me it's only for returns and try to send me to the other side of the store to buy four shirts. Not doing that. You lost the sale today. read more

Went to go take photos with our 2 month old at JCPPortaits and Marcela was the best, she was very patient, helpful and very kind, definitely will be coming back for more photos. read more

Wayne was SO helpful in the process of buying a ring for my fiance. We went to quite a few places before coming here and none of them compare to the service Wayne gave us. He was super knowledgeable, patient and kind! We would recommend to anyone to come and see Wayne for all their jewelry needs. Will def be coming back again! read more

After having a bad day of searching for two dress shirts at 3 malls, I stopped on a whim at the Santa Ana mainplace mall. I actually found the type shirt a wanted at a great price. But I needed help with getting the right size. This is when Karina (of the pricing dept) noticed me and offered to help. (I'm fairly used to an indifferent work force these days) , I was very pleased to have Karina help me because she was a old fashioned service person like me. She helped me find the correct shirts and size. Thank you so much Karina!!! Please put 5 gold starts by her name. I'll be back to this store to get my shoes. read more

I went to look at wedding bands at the main place mall location in Santa Ana. Wayne was SO helpful and patient with me. He took his time showing me all the choices and explaining the differences. He is VERY knowledgeable! I didn't feel any pressure from him to spend more and he took his time making sure I made the right choice! I can't recommend him enough! Thank you Wayne for your professionalism and all your help. I can not stress this enough.. if you go ASK FOR WAYNE! read more

Me and my boyfriend are getting married soon, we came to JCPenny to check out the wedding bands. We were sold right away!! Lizeth helped us and she was amazing! Best customer service Ive experienced. I loved how detail orientated and patient she was. Our wedding bad shopping experience was a 10/10. I wish I could have done the survey but I was so busy that I passed the 7 day access period. I hope to experience more customer service a like Lizeth! read more

JCPenney - Department Stores Near Me - Santa Ana, California

It's the season for the holidays and you would expect associates to be helpful and nice and all I saw was people that did not want to.be at their job. Make matters worse there was only one register at floor 2 and floor 1 to help. Not that many people in the store but a long line at the register that's bad for business. read more

Do NOT buy jewelry from here. I sent in my engagement/wedding band in with the insurance and it came back with a different stone! Not even a real Diamond! I've desperately tried get them to did it but they are adamant and won't help me. I filed a police report because they're definitely doing something shady! I've been crying for a month now hoping they'll fix it but nothing. My ring means so much to me, 11 years with my husband and with that challenges we've had to overcome. One of those challenges being cancer and my wonderful husband being there through thick and thin! This place is horrible. Do not trust them. read more

Went shopping for some nice clothes for a memorial I'm going to tomorrow morning for my poor boss's wife who passed away.. So of course I wanted to look good. Had some good luck come my way and the first nice pair of pants and long sleeved collard shirt that I tried on fit me beautifully (which absolutely NEVER happens with me). So I was pretty stoked about that! BUT, the reason this is a 5 star review is because of Ray at the cash register on the way out. He was polite towards me, and my mom.. And he took the time to help me go to their website to find a coupon that he new about that brought my total from $80 down to a staggering $50!! Can't beat service like that. Thank you Ray. I'll be going back to your jcpenny.com site you showed me to get the coupon and filling out one of those customer service thingamabobs. read more

Good size JCP. Needs better lighting but it's fine. read more

See all

What happened to this place? I love the fact that the aisles are wider, feels more open, easier to shop, and the straight and simple pricing. No $14.99, just $15. I think it's a bold move and I applaud 'JCP' for trying it. However, I had $10 rewards coupon and couldn't find anything I wanted to buy. The is the 2nd time I went there with a coupon and was disappointed. The dress shirts were boring. I bought 3 nice ones at CostCo recently which were better. I like casual camp shirts, but they had very, very, few, and they were all on sale so they were pretty crappy. Finally went to the kitchen area and bought some more bowls that matched the ones I already had to replace a couple chipped ones. It's sad it took me so long to find a way to spend my free $10. I was almost just going to buy underwear. I hope they get a better product mix soon or I see Penney's going the way of Mervyn's, Robinson May, Lamonts, and Emporium. read more

JCPenney - Department Stores Near Me - Santa Ana, California

I don't understand why anyone would give this department store 5 stars. First of all, it's depressing. Is it closing soon? Looks like it with mess everywhere; merchandise thrown around, piles everywhere. Second, the customer service is HORRIBLE. We were gifted a stroller/car seat combo at our baby shower but were not given a gift receipt. I checked online and Jcpenny accepts returns or exchanges without receipt. Perfect right? We lugged the huge box all the way to the third floor to EXCHANGE it for a stroller with a different pattern. The cashier and the management made this the most difficult encounter I've ever had. No they wouldn't exchange it, no they wouldn't give store credit, and they even had the audacity to say it didn't belong to jcpenny til we called them out by showing them the sticker that said jcpennys info on the side of the box. After arguing for about 30 minutes.. we were told they could only give us the 40 day whatever which was $49. According to the manager, that's the lowest price the "item had been sold at". Please someone tell me where you can get a brand new, Graco fastaction stroller/car seat combo for $49! It's nonsense. This place is trash. Ps. There was poop smeared on the bathroom stall. read more

Lilly and Daniella were very helpful in assisting and pricing great customer service. They were very helpful in my needs and provided positive support to my questions. They truly are a great resource to the shopping experience. read more

My parents came here to look for wedding rings. Barbara was super helpful in helping them look at different rings. My parents were very impressed with her professionalism, great service! 100% would recommend. read more

I have purchase a terpupedic mattress, They have tell me that they'll contact me for time frame delivery. They haven't call me 4 days after, I try to call the store with no answer, call the mattress department and operator many times and no one pick up the phone. Really bad experience read more

I went to get my ring resized due to it being loose. Emily was really nice with trying to help me my care plan due to it not being in the system on a mistake in their part. Michael on the other hand wasn't help he would answer my questions and then laugh. I was frustrated due to them not being able to search up my receipt after 6 months and the mistake on the sales person for not inputting the correct information. I was able to pull up the transaction on my bank account but they said it won't work. In my opinion you don't laugh at someone and they're frustration because one I not only purchased my ring but an additional 150 dollar protection plan and due to their mistake I'm unable to get it resized. His response was "you can buy a ring guard it's only a couple dollars". So unprofessional. read more

TWO dressing rooms for a 3 story store? ABSOLUTELY RIDICULOUS!!! No wonder department stores are struggling... the customer service sucks!

I called JC Penny.com to place an order over the telephone the broken english hard to understand over seas I'm sure for the cheap labor wages. It has happened twice now, they take down your home address down and it is shipped by UPS. and it is sent to one of the UPS. stores in your area, then you have to go pick it up in person sometimes, it's further than the store location. Why you ask I wish I had the answer. The people in customer service that work the JC Penny.com customer service, you can train a ape better to answer the telephone, and take an order!! Just plain idiots! This chain already was forced to close many of their stores, poor sales! People always say look at the economy in the US. Well, when you deal with this company your soon to see why the US. economy is the way it is!! Poor, Poor, Management, upper Management Corp. Very poor! President and CEO! Get your act together or you will soon be filing for Bankruptcy protection!! read more

This is 5 stars for the jewelry department. Amazing customer service! Special thanks to Dulce, Liz & Wayne for going above and beyond for helping me. I had gone back and forth the last two weeks looking at wedding rings (because I thought I had lost mine!) Liz was so patient and helpful with me. She spent a couple hours with me. I went back a couple days after placing a few rings on hold and Wayne was there to help me..super friendly man. Thank you for the great customer service and there was no pressure into buying anything. Its always nice to shop when the employees are nice and sincere and helpful. Thanks again! Definitely will be coming again for future jewelry purchases read more

This JCPenney is my go-to since it's the closest one to me. The store itself has a lot of cute clothing. For myself specifically women's clothing. They have a lot of Liz Claiborne clothing which I LOVE! I don't typically see a lot of sales associate on the sales floor which is why I can see that their go-back racks are always full. The fitting room closest to the Liz Claiborne area on the second floor has such a bad odor and the carpet is purple but almost looks brown. Instead I went to the junior section to try on my clothing and it was worse. Inside the fitting rooms, people leave their clothes hanging inside the rooms since their isn't any room on the racks either. Inside the fitting rooms people leave their clothes hanging also since their isn't any room on the racks either. However, I do give credit to Jessica on the first floor of customer service in the men's sections. She helped me find the price on a shirt that I found on clearance that was missing a tag and on top of that found the 20% off coupon that wouldn't download on my JCPenney App. read more

I entered the mall from JCP, and here are some photos of how the store looks. Maybe it will help if they hire more help or assign more hours to their employees. My advice, don't come in this store. read more

See all

Been coming here for years. It's gotten much better over the years! Though Sephora is smaller compared to the freestanding ones, the employees are always so helpful. read more