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    JCPenney

    2.5 (49 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    Phil H.

    Terrific bargains if you're into the horrific fashion styles of the 80's! How is this chain still around? Shouldn't it have left the building along with Sears? Pretty clean and organized, some decent sales going on, more spacious than it's Manhattan counterpart. Yet, it reeks of your great aunts and uncles basement rec room covered in dark brown wooden paneling. Time to go.

    The employee

    employee Judy was rude and we didn't do anything doe snit have a good mood and is really really rude not calm at all she gets mad at the smallest thing when I was holding the clothes while she was scanning one of them she went "PUT ALL THEM DOWN" and was not kind at all.

    Saw this closed suddenly after I have my haircut appointment today
    Vincent C.

    First of all, I have my appointment for 2:30 on June 16, 2023 here in JcPenney Salon. Then when I got here, it is closed, suddenly and the most updated JcPenney app is MISLEADING that it never tell me that JCP Salon is closed! Also, I called this number +1 718-592-1800 and pressed 5 for JCP Salon, and redirected to the lady as a calling representative. As I told her I have my appointment so, she suddenly started YELLING at me that is closed, is closed. She just doesn't care whether I feel pissed off. "Sorry" is NOT ENOUGH!!! I TOOK THE Q38 BUS waited an hour and took me another hour to get her through the thunder showers, and that's how I get- her fucking attitude! I did not even deserve that attitude as I felt pissed off that time!!! I believe she treated me badly. And because of her attitude, I closed my JcPenney account over the phone here In front of this Jc-HALF-Penney hall, as of June 16, 2023, so I ensure I'm not coming here this part of the Queens Mall anymore. Now that's how I saw more and more JcPenneys are closing in the electronic newspaper, saying it started closures from January 14, 2023, while at that day, I felt surprised and somewhat pitiful for them that my formally favorite stores are closing down. Now I am no longer feeling sorry for JcPenney because of caller representative's attitude I received over the phone in regards to my appointment. Bottom line here, not coming here to even shop since I closed my JcPenney rewards account!

    Explain how this happens without any damage to the outside of the box.

    IT IS NO WONDER THAT JCPENNEY IS GOING OUT OF BUSINESS. I ordered a dresser from JC Penney on 06/26, 2024. Today is July 9. Delivery personnel were supposed to call ahead, instead, they showed up, but within the window. They moved the boxed delivery into my home and wanted me to sign off on the delivery without opening the box. After realizing that wasn't going to happen, the delivery personnel opened the box to find a gaping hole, about 3" in diameter all the way through the top of the dresser. However, the box wasn't damaged at all on the outside of the box. They tried to pull the wool over my eyes. Then I called JC Penney and spoke with "Enzo" who can't ship me a new dresser. He can only refund my purchase which he says will take "up to 2 weeks" THIS IS JC PENNEY'S LACK OF ANY CUSTOMER SERVICE. CROOKS! NEVER DO BUSINESS WITH JC PENNEY

    Ladies dress department.  This store is a mess.  It looks like a flea market.

    Half of the second floor appears to be a lucky size clearance sale. I am thinking that JC Penney will be going out of business soon. They don't even have items stocked for online shopping. Such a shame. This store used to be my go-to store for men's and women's clothing.

    Inside Queens Center Mall
    Tina C.

    This JC Penny sits inside Queens Center Mall. Shopping on St. Patrick's Day 2012 with a party of two was a grinding chore. With insufficient designer brand names, the choice is very limited for fashion and style very dated 1980s era. The clothing fits the faces of a historical relic FOSSILS unearth to the 2012 surface. Blah to the bone as it suits the older woman.

    40% off plus 15% off
    Farrah B.

    The ladies of JC Penny jewelry dept are the best. They will make sure that you get the need and help you save as much as possible. This location is brighter than others with a broader selection of clothimg and jewelry in the Brooklyn Queens area. I alerted them to the issue of the hours being incorrect and they alerted the manager who was also really nice. I was able to get my new earrings and have a nice visit with the staff. I will say other departments are overwhelmed, rude and checking out can be a small nightmare during great sales. But hey, at least the jewelry department is stellar.

    Dressing rooms in need of an upgrade.
    Elisabeth M.

    GROSS Dressing Rooms! This store has great stuff, specifically I go for the work dresses. However, the dressing rooms are so filthy that they skeeve me out. My last visit I was desperate, but I will not be back.

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    7 months ago

    Jennifer in the photo department was an angel. We loved working with her and will come back just to do a shoot with her again!!

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    4 years ago

    The best big n tall wear for men. Did You see the Shaquille O'Neal collection? There is a great variety.

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    8 years ago

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    9 years ago

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    7 years ago

    Such a confusing floor plan! Riddled with confusion and nasty people who wear too much fragrance. Came with hope left with headache.

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    13 years ago

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    12 years ago

    The JC Penny located in the Queens Center Mall. Decent sized, with a pretty good selection of items. They do keep the place pretty neat.

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    7 years ago

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    Page 1 of 2

    Ask the Community - JCPenney

    Review Highlights - JCPenney

    This location is brighter than others with a broader selection of clothimg and jewelry in the Brooklyn Queens area.

    Mentioned in 7 reviews

    Read more highlights

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    3.3(46 reviews)
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    Service was great! However on average the dresses were more exspensive in comparison to other…read moreplaces that have the same dress models. Don't want to take away from the service my sister niece and I felt welcomed and served. My niece just didn't find the one. Make sure you schedule an appointment.

    Liars, Rude, and not helpful. Came in looking for a prom dress about 2 months before my prom. I was…read morelooking for a black dress. The sales associate said that the cut of dress that I tried on came in an exclusive color called bullet grey. It was metallic and had to be specially ordered. I fell in love with the dress because of the beautiful color I was promised. when I came to pick it up, 3 weeks before prom it was the wrong color in the wrong size. They never even measured me In the first consult just guessed. They proceeded to lie saying it never was my dress and my actual dress was coming on Friday. I was sitting there sobbing panicking about my dress because the color that I ordered never even came in the dress and the sales lady was rude telling me to relax. They then showed me a color that was silver, not what I wanted and i tried on the 4 which was too small and again they guessed that I was a 6. I came in on Saturday, to a dress that was an 8, my original order size was a 4 so they defenitly ordered it the day I came to pick it up. I was swimming in the dress and it Was falling down. They were rude the whole time and not apologetic . Now I have to find a dress and get it altered 2 weeks before prom. Will never be going back And I recommend you don't either.

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    JCPenney - womenscloth - Updated May 2026

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