We were very disappointed and shocked by the lack of customer service and follow thru we received…read more Initially we were satisfied with Beverly and Pat's work. She was recommended by our builder and helped us to pick out tile for our new custom home. It was professionally and very nicely installed. However in one bathroom, we immediately encountered a problem. It took months of working with the tile manufacturer and distributor to come up with a solution. However, Beverly ignored us, wouldn't return my phone calls or emails, and refused to cooperate with the other parties to come up with a solution to a product that she sold us. They never stood behind the products or labor. She was very friendly and helpful until we encountered a problem. In the end we're having to remove the tile and replace it at our cost. In a new house, that's unacceptable.

Sorry, but I can't recommend this place. I should have done more homework before buying a…read morecountertop from them. While it's in and looks okay, that result had nothing whatsoever to do with Finishes as their involvement just added an unnecessary step. In the description here it states: "We also fabricate and install countertop materials such as: Cambria (Quartz), Ceasarstone (Quartz), Granite, Marble, Silestone and Corian" That is a lie, plain and simple. They have no shop, they themselves do not do any countertop work, but instead farm it out to partners just like the big box stores do. Worse, when you talk to the owner Beverly, she will look you in the eye and tell you she is a "dealer" for companies when she clearly is not. Her partner is the dealer, and she just has a little box of samples to show you. She only has one small chunk of granite installed in the store and no quartz. Beverly also claimed to have used the "same guys for over 10 years" but the "guys" she uses havem't even been in business that long. I may or may not mind people using partners, but don't lie to me about it. I came here to do business with a local firm and cut out the middleman and the risks involved with dealing with the big box stores. These guys are nothing but middlemen when it comes to countertops. What exactly am I getting for the markup they add, a box of samples? Finishes didn't even show up for the measurements. At least the big box stores have buying power to (maybe) get you a lower price, Finishes does not. If all you are is a designer or general contractor, then say so. Perhaps they actually do their own work for floors? I'll never know as I don't do business with people who lie to my face and add no value.

I looked at 10 different businesses to replace my rear sliding patio door. It wasn't a big job but…read moreDaniel made me feel like my project was the most important. When put into comparison to all of the other companies I spoke to he was the best when considering the work being done and price. The door installation went very smooth and trouble free. This is the first place to go for a remodeling job. Very good!

My husband and I are currently in the middle of building a house and the many detailed decisions…read morecan be overwheling. One of those decisions is tile selection. We had been to big-box stores and other large tile stores but left without tile and more design confusion. A friend recommended Mid-America Tile in Romeoville -- so off we went one Saturday. We walked into a bright attractive store with lots of bathroom sample displays and options. The sales guy John was great. He walked us through each room that needed tile and gave expert suggestions for combinaitons (floor tile, shower wall etc). He asked great questions and made the desicion making process effortless. He was not pushy and approached it from a design perspective. He spent a long time with us answering a ton of questions -- but we finally got it all done. I would highly recommend Mid-America Tile in Romeoville.

Bad service. Went into the showroom at noon on a saturday. Store closed at 1 but I knew exactly…read morewhat I needed to purchase. Should have been a 10 minute transaction. Had to wait an hour to talk to a sales person. By the time I was finally able to speak w someone in sales, I was basically told to hurry up, we're closing. After all that, had to pick up my tile at elk grove store. Was told that my order was ready to pick up. Showed up at agreed upon time and was told my order wasn't ready. We had to wait while they picked the order. An hour of waiting. When the order was finally picked, there were two different lots of tile with badly matched colors. They had to withhold the order and go back to the manufacturer for more of one lot. When we went back two days later for the remainder of the tile, they could not find my paperwork. Fortunately, we had our copy to show them what we had purchased. So sloppy start to finish. All of this said, I would be a lot more forgiving about the experience had they responded to my email expressing my frustration with their sloppy handling of my order. I got no response whatsoever. Is customer service a thing of the past? Sad to say but it seems like it is just a fond memory for so many business. Next time I need tile, i will shop elsewhere.

Very helpful! Walked in with a few ideas of what we wanted for our kitchen backsplash and Stacy was…read moreable to show other tiles that we might like. We were able to find good tile options that were affordable.

I worked with Donna, choosing tile for our kitchen remodel. She was very knowledgeable and…read moreprofessional. Donna gave a number of options for my back slash. One the tiles she suggested I chose and it's stunning! I have had numerous complements on it. I had a great experience snd would recommend highly.

Eric abandoned us before the project was finished and didn't even give us the material we already…read morepaid for. Stay away

unfortunately we definitely do not recommend using this unreliable company!! so many broken…read morepromises and constant excuses resulting in delays over months.

They get a 5 for Pricing beats 3 other competitors I…read morecontacted. The difference was at least 15% that's a lot when we are talking of $$$ thousands. They were punctual and delivered exactly what they promised. My husband is a master carpenter and gets rarely impressed with other jobs. He was impressed that Mr Diaz took the time to create a PERFECT angle for our fridge door. Great job, great delivery! Axa

Reyes Flooring did a fantastic job of installing brand new hardwood flooring in my sons condo and…read morethen stained and varnished it to showroom quality. Ramiro listened to what he wanted and was patient in providing multiple stain samples to choose from. We can't believe how beautiful the floors are. Ramiro is a perfectionist!

Ramiro Reyes is the best you can get! Responsive when it comes to initial inquiries, accountable…read morefor the time he puts in his work (he'll let you know if he is 5 minutes late!), and most of all, excellent at what he does! He made our home look elegant, he cared about the most detailed parts of his job, he was efficient. One of those rare, rare contractors who thinks his work is his signature and, on top of that, his price is so reasonable! My husband and I are so happy to have found him and we'll recommend him to all our friends and colleagues. A real Chicago treasure.

Worked with Marc and the Granitex team to install 125 sq ft of quartz coutnertops across our…read morekitchen and baths. Marc provided excellent communication and the Granitex team were incredibly efficient during the demo and installation. Couldn't be happier with the end product that was delivered, along with the outstanding level of customer service that Cabinets 4 U, Inc provides. Highly recommended team to work with if you're looking for positive results, competitive pricing, and high quality products. Looking forward to our next projects!

We ordered custom build cabinets for our family room through Cabinets 4 U. Response time was quick…read more Mike was detailed and very personable. Plus, we were provided a very reasonable estimate. The cabinets took a bit of time to come in but very comparable to other places during these covid times, so it is not related to this business. Mike and his team triple checked that the room measurements were correct before ordering our cabinets which was greatly appreciated! They came over in person to measure. When we did not have enough trim pieces, they ordered more for us and hand-delivered them! We are so happy we chose Cabinets 4 U for our custom cabinets.