Still eating but I pretty much know what I want to say. I walked in and it's been below sub par to say the least. My dining partner looked at a menu and then ordered. The young lady at the counter cashed us out and we went out way. I got salad from the bar and noticed the spinach leafs were not only nearly out, but moldy. So I didn't have any and had the greens mix with Italian dressing, feta cheese crumbles, cherry tomatoes, some olives. Of that the nicest thing I can say was the cherry tomatoes tasted good. The rest tasted old, the lettuce as if it's been out of an old bag. No slime (indicative of old lettuce), but didn't taste fresh. I was tempted to try go to the counter and ask if it was fresh. The broccoli soup was a bit disappointing as well, my side with my salad bar. Warmer than the other soup( next paragraph). I did get two by accident. The man who handed it out let me have a second because it wasn't marked and said he'd have to throw it anyway. So a one up, kind of. But it still tasted chalky, made me wonder why I didn't just buy a soup mix from the grocery store and make some myself.
So then my partner had his meal put down on the table. Rachel with chicken pot pie soup. The soup was near cold. This is a dairy base, right? Are you out of your mind? If that's not to temp, what else isn't? At least my soup was hot in the middle, this was lukewarm to the touch. If there's a microwave, I'd bet it was used because the outside of the cup was warmer than the soup itself.
And all of this was only after we sat down, we had to switch tables because the one we picked on the west side of the dining room, nobody bothered to clean the seats on the booth. I'm wearing white, how hard is it to clean a booth? Then once we chose a new table near the salad bar, I was able to see 7 more tables that had not been cleaned either. And not just one plate and a cup, each table had at least 4 to 5 plates and with napkins. Only once we left did we see someone beginning to clean. We had been there for 30 minutes.
No regular sweetened tea in the dispenser. I could go on and on. What it comes down to is service at this location has gone downhill consistently. The food, the staff, the cleanliness. There's no point. Next time I'll drive to uptown because my problems there have been slim compared to this location. Mind you, this was my first visit back in 8 months. People standing around while the lobby looks like a disaster, and no one can be bothered. Literally three people standing around, and I wanted to yell at them. It doesn't take a specialty degree or job title to clean a table. Clearly here, it does. But looking at consideration. If there's 3 people standing around, and tables that could be cleaned, maybe help? It's initiative and it's something you never see here.
Also it seemed it took 3 to 4 people to help edit something on a register making a loud noise. Clearly what was going on there, and elsewhere was more important than having somewhere clean for me and other paying patrons to eat my food. You don't respect us, and not yourselves. Because if you did, the lobby would be spotless. So for that, this visit is my last and I strongly suggest those reading this to write off this location as well. You consistently can't get your act together and I would've asked for my money back, but I figured it'd play out like my last visit, rather than a refund, remake the food. Which wasn't done right the second time then. I didn't write a review then because it seemed pointless and I had been working all day and too tired to care. This time, I'm upset. read more