Do not order in the app, they will screw up your order every single time! Three times I tried, they always forget something - my bottled water, salad dressing, etc. The first couple times they were remorseful, and offered to have me come in a different time to get a salad or whatever. My name was out in a book, where it still is, cause I never took advantage of it. This time I was greeted by Abby on the phone and she was completely unprofessional. It said to press 3 to speak to a manager, it was clear this girl was not a manager. I ask for the manager, and this guy (Zack) only knew how to say sorry and then he'd laugh. He clearly isn't a manager and doesn't have any management skills. Thanks for wasting my money. I won't return. read more

Firehouse Subs - Side salad with light Italian dressing - Fast Food Near Me - Albuquerque, New Mexico

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Tried that new Thanksgiving Sub! I give it a 7 out of 10. My gripe it was extra for gravy and garlic bread. The stuffing is good along with the Turkey. Couldn't taste much of the cranberry. Overall a good sandwich. It is pricey with chips and a drink. If you had the Bobbi at Capriotties in Las Vegas this does not come close so don't expect much. read more

Wow! Why have I not been in before? Husband suggested we stop in for lunch. I had a BLT sub on toasted garlic bread, he had an item off the menu. Chips , drink. Total $25. Good deal these days. My sandwich was fantastic! Can't wait to go back. Scene from patio was nice even with the traffic noise. My favorite sandwich shop of this type now. read more

Firehouse Subs - View from the Firehouse Subs patio - Fast Food Near Me - Albuquerque, New Mexico

My sister and I split a Turkey, Bacon, Cheese sub with creamy ranch on it. It was our first time having a ny food from this place. I hate to say it, but it just was not a good sandwich the bacon was almost like artificial bacon. It was very stiff and just kind of pressed on top of the contents. It was lacking flavor and at least anything that was a distinct flavor.. a instead of actually tasted like a good sandwich. It tasted like bread that had creamy warm, lettuce, and tomatoes in the middle of it. I just can't see myself going back there to order anything that sandwich was just not good and I feel a little nauseated from that creamy salad. Sorry but it's true. read more

Firehouse Subs - Fast Food Near Me - Albuquerque, New Mexico

First I had gotten a pepperoni pizza sub that ended up being soggy and tasteless and i called and spoke to a manager about getting it remade, they told me it would be ready when i got there and once i did, they said they couldn't remake it since I don't have the receipt or the sub anymore! I don't know maybe don't tell someone to come when they specify that they live 20 minutes away and then refuse service because you can't find their order? Just a recommendation. Management was very rude once i had got there as well, treating me as if im a liar. Overall i wouldn't recommend this place. read more

Firehouse is my main go too. Always delicious and fresh. I've tried many others and Firehouse is consistent, precise and friendly. Occasionally, after been given a specific pick up time, I have had to wait for a call in order for to pay. It would be nice to just pick up and pay rather than wait for walk instead to make up their mind. This the reason for a call in anyway. To get it and go. read more

Lisa,John, and Leeann were great sandwich artists! super friendly and talented team I respect their work ! and they make the experience memorable! those subs are ON FIREEE! whoop whoop read more

Amazing foods I love all there subs service is cool no issues when I go they have parking . It was clean.

Phone order assistance really sucks! After repeating my order twice because she couldn't get it right, she then says I'll connect you to someone. That someone comes on the line to ask me to hold. read more

Wow!! Super yummy! The employees were very nice and order was fast! Super yummy flavors!!! We will definitely go here again!!

We were both T-mobile customers, we both claimed the free medium sandwich offer, and I wasn't particularly a fan of Firehouse -- and my wife had never tried 'em -- so we were a good demographic to attract. I will note that on my second visit to a Firehouse, I had the same impression as the first: these guys hire good people and they do an excellent job training them. Everyone working here was personable, which is especially tough to communicate behind a thick fabric mask. Oh yeah, and the place was clean, orderly, good for Covid, although I thought they could have done a better job marking the floor, to help the crowd space apart while we waited. In the end my sandwich, an Italian, was pretty good, but it was oddly sweet -- the dressing? -- and the bread was just too darn flat. That's a note I'd give to any franchise sub shop right now: up your bread game and you'll win. I would absolutely eat up more of the five cheese macaroni, it was sharp, smooth and grainy, the way it should be. Oh, and I really liked the hot sauce selection, also Covid-friendly, poured in individual cups. Overall, they have me back as a consumer, I'd pick Firehouse over most of the competition, even if that isn't saying very much. read more

I searched for the Firehouse subs website and ended up on Yelp which has an ordering system through GrubHub. That was not exactly what I was looking for but rather I hoped to be able to order directly on the Firehouse subs website. Anyway I input the order for a sandwich for my wife and for me. Her sandwich, a roast beef and cheddar sub, was pretty scant in the cheese department. She reported that there was almost no taste of the cheddar cheese. She had asked for salt and pepper but that was apparently not on the sandwich either. I will say that my pepperoni pizza meatball sub was pretty darn good. When you're paying over 20 bucks for two sandwiches and no sides you expect to at least get salt and pepper if you ask for it. As an aside, when I went into the store to pick up the order, I mentioned that I ordered through yelp. The young lady behind the counter said "You could just call us and we will take your order over the phone and you'll save a few dollars because they charge a convenience fee. That way you could buy something else from us!" read more

My go to lunch Samitch got my app set with the grub hub Call drive pick up and then chow down I have missed the timing once but it was because their was a sheriff convention in the parking lot Nice staff and always clean drink station quick in quick pick up and back on the road read more

0/5 stars. We showed up 30 minutes before close and we're treated like crap from the moment we walked in. The blonde haired man and the short girl with brunette hair working tonight did not greet us when we walked in. We stood in silence the whole time... so freaking awkward. When telling the girl it was our FIRST TIME being here she said nothing and stared at us blankly. After sitting down and waiting for our food the blonde man started to yell and slam things and use inappropriate language talking about his personal life and how little he makes working at Fire House Subs. This was a very disappointing experience and we will not be returning to this place. This is specifically about the LOCATION ON SAN MATEO AND MONTGOMERY. read more

Good Italian sandwich plenty of meat and a pickle. Coke freestyle machine, I like the variety. Several different chips to choose from and dining area was clean. Employees were friendly and there wasn't much of a wait. Sub arrived warm and lettuce and tomato were cool. Perfect balance. read more

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Food was great, ample portions. Three meals for me, one meal for my adult sons and husband! Loved the variety and choices. Will order again.

Great place to eat! The staff is friendly and very helpful. Ask for a suggestion and they'll help you figure out what you're craving. Food is yummy and the decorations are cool. Check out the mural by the drink station while your waiting. One of my favorite places to eat. read more

Great food, friendly staff. I love how Danielle is scratching her head and acting like she's the victim when she came in right as they closed lmao. Gee Danielle who knows why they maybe weren't thrilled to make you and your family half a dozen sandwiches read more

So excited for the new NW ABQ location! The ABQ Fire Dept. was there ordering when I walked in. Firehouse makes some of the best warm subs around. Although a chain, all subs are made to order with thinly sliced meats that are sooo juicy and flavorful. Order at the counter and they bring out your food. Lots of variety; ham turkey, pulled pork, meatball, salami and steak. The wait is about 5 minutes since they need to make the sandwich and warm it., maybe longer if it's lunch-hour. On your first bite you will realize the juicy-ness of their deli meat.Yum. The original Hook and Ladder (ham, turkey and Monterrey Jack) on wheat bread is my favorite, but I also love their roast beef (on the Firehouse Hero) and the Hawaiian pulled pork with pineapple. The new coke machines are here too! Endless flavors with your favorite soda, diet soda, orange soda, or water! read more

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Ok... my last review was a three-star because I really liked the sub and even though the service was not good I figured maybe they were having an off day. I braved it again today and surprise... the service was by far the worst I've ever had! Three people working, not one says hello and we stood at the register for quite a while before we were even acknowledged. We should have just left. Congratulations Fire House, you're my only one star review! -sigh- read more

I'm not usually into sandwich places but have a friend who is...so, I got talked into going. The firefighter themed sandwich shop is cute, cliche and a little overwhelming. They have many sandwiches that are about 500 calories. But most are 1000-2000. Jared does not work here. You can also order any sandwich with the smaller sandwich roll--it has the same amount of meat, just less bread. I went this route and got the Italian. I didn't think these sandwiches were anymore special than any other sandwich shop, except maybe Subway, which is just gross. They have quite a variety of chips. None of their own. They also have my favorite fancy coke machine. The shop is clean, well staffed and has a nice patio to eat outside at. Would I return? If someone wanted to go. But otherwise, I wouldn't choose to go. read more

Ok so I think I'm over subway! I know I know it's been a staple for so many for so long but we need change sometimes. I was introduced to Firehouse Sub when our managers at work had them during a meeting. They had some left over and shared with us. OMG! They are so much better than Subway in my opinion. I mean yeah I know people like to specialize their sandwiches but sometimes it takes forever and I forget to add ingredients. Now my go to sammie is a tuna on Italian so I decided that for my first sammie at Firehouse I'd choose what else but a tuna. Now you can still customize your sammie but it takes less time and there are already toppings and condiments that come with. Now I always 86 the lettuce on any sammie I get because I don't like lettuce on them. One surprising thing that was put on the sammie was Dijon mustard. I honestly have never had Dijon on a tuna but I was pleasantly surprised at the blending perfection of the two tastes. Basically tuna heaven. I also love that they have sweet tea. There aren't a lot of places that have sweet tea that is fresh brewed and I'm super happy that Firehouse has it. They also have a variety of chips to choose from if you choose to get a combo. You can also choose a cookie combo if you don't want chips. One of the big reasons that I love Firehouse is that it was started by firefighters. I have a soft spot for all first responders and military, so if I can support them in any way I will. The décor inside is also very cool because its fire department everywhere. I love to see all the equipment and helmets and badges. It brings back good memories of the time I was able to ride-a-longs with the fire department. The only draw back is the kids that work there. They are a bit rude and don't pay much attention when you first walk in, which is a big reason I order online. When you order online you can just walk in and pick up your food. I highly suggest stopping by any Firehouse and enjoying their food. I don't let the kids get to me because the Fire department is more important to me than attitudey kids. read more

Firehouse Subs - Omg why are so yumny!! Please get in my tummy!! - Fast Food Near Me - Albuquerque, New Mexico

Was really wanting a sub sandwich and have never tried this place I found on door dash they actually deliver so I just had to !!! I ordered the medium Italian with peppers and black olives. Didn't realize how big this sandwich was going to be especially when your so used to getting jipped on meat or veggies from places!! I am in love with this sandwich it was prepared and delivered nicely!! read more

Firehouse Subs - What's still left if my medium Italian with added banana peppers and black olives.. yum! - Fast Food Near Me - Albuquerque, New Mexico

Staff always seems lost. They're also kinda of rude.i placed an online order and they failed to follow through with times they promised to have it delivered by. Staff also didnt seem to have hair up probably. Food is great no other issues read more

Me and my wife and daughter chose this sub shop since we haven't been in a while. We went there about 7:30 pm January 31, 2022 and as we walked in we were met with two rude individuals one male and one female. The female with tattoos on her arms (Hint hint) with her great attitude when we walked in seemed to be bothered and annoyed rudely stated are you here for pick up and if not walk over to the register and order. Wow if this is how this business greets hungry stomachs I am sure people will not return. As we placed our order we received our cups for drinks went over to the fountain machine and observed spilled liquid on the counter, not a big deal got our drinks and sat. While sitting the rude female with short hair and hat had such a foul mouth on her we could hear her and her other co worker complaining about work. As we still waited the female went over to the fountain machine because a male customer who purchased drinks returned his cups and refused to drink anything from what was at this rear of the business due to cleanliness. As the female went to the fountain machine she continued to use foul language and pretty much looked at me and my family as if we were the culprits who made the mess. She then went over to her co worker made a statement to him saying we have the greatest customer and flipped her two middle fingers up. As a business owner I just don't know how this can be acceptable.. this girl is a cancer to the store and needs to be gone. I really like Fire house Subs but don't think I will be back. The smoking from employees after making sandwiches right outside the east side door and then returning back into the store to touch food is also a downer as well. Sorry for the low score on the app but this place could be so much more. read more

I absolutely love the store in Albuquerque but this one is horrible. When they first opened we were there. The food was NEVER prepared correctly but we figured it was growing pains. We had a gathering and ordered 8 sandwiches to go. When we got home 3 sandwiches had no meat. Called to complain and was accused if lying and told that could not happen. Went back a couple if times in the last 6 m I nths and sadly this place is always dirty and the kids working are not professional and just don't care. I'll make the drive to Alb. read more

Food is good here. Service had always been poor . Always. I get that this location is always crazy busy at normal lunch times. But what happens is the employees do the eyes down approach. What I mean is you wait in line to order and no one acknowledges you. Today is last straw. Walked in and one man waiting to order. 4 employees on the line and two in kitchen and one changing syrup on coke machine ( that's another story ) the man said he waited 11 minutes for ANYONE to acknowledge him. I get they are backed up and might not be able to take our order. That's fine. At least have someone say"!we'll be right with you". We waited 9 minutes just to order. Again, that's gone but at Jimmy Johns, for example, they say "we're backed up we'll be right with you." The other thing is the stupid Coke machine. While they were one of the first in Albuquerque to have the Coke machine with a bazillion choices, problem is they only have one. Each person takes twice as King trying to figure out how to use the machine and then to sort through all the choices. A location this busy should have two machines. Sorry. Last visit to this location. Good is great. Best subs. But poor service trumps flavor when there are other locations if the same chain. read more

I would give them five stars if it wasn't a franchise, had an easier to park location, and if they'd wipe the drink machine down more often (screen and button gets gross). It is always a decent meal, this time a chicken salad with chips, at decent prices and OK service. It's friendly enough for a sandwich shop! We go often when the weather is good and can sit outside. read more

Firehouse Subs - Chicken Salad Sandwich - Fast Food Near Me - Albuquerque, New Mexico

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IMO this is one the best sandwich shops on westside. I like how they take their time making them. The meats are great. Bread is good and never hard like at some other sandwich places nearby. And the combos they offer are pretty darn tasty. Plus the unique thing about firehouse is they have like 20 different types of hot sauce that you can put on your sandwich to spice it up! Also they have the new cool drink dispensers where you have ton of choices and flavors to add. I love this place and never had any reason to complain. read more

Had a great first experience here :) the menu was easy to choose from and the food was really good! I like that the kids get firehats with their meal, and they have the updated touch screen drink machines. Definitely a good place to go when you want subs! read more

Yesterday i was at a different locatiin. SAN MATEO is way better. Steak and cheese sub wasn't hot, just barely warn. I think it took so long to get because it must have set on the counterbefor they brought it out to me. Floors needed sweeping or at least pick up the napkins. I wanted to download the app but they dont have free wifi, locked and wont give out the pass word. So i couldnt sign up for the get free sub after 8 visits. The mens room was out of soap. This locarion is run by kids not an adult and it shows. The SAN MATEO location has service, free wifi, a manager whi promotes his business and H O T. food. read more

I love coming here for the New York Steamer! The service and food are always good. The only complaint I have is their selection of hot sauces. The last few times all the sauces were low and they didn't have back ups in the back. I'll probably be back but may have to start bringing my own hot sauce. read more

Hook and Ladder sub is a yummy sandwich, just the right amount of condiments to accent the meat. Wheat bread is soft and slightly chewy....a great combo. read more

Firehouse Subs - Hook and ladder sub, on wheat....yum!!!! - Fast Food Near Me - Albuquerque, New Mexico

They gave me a fork with my spoon I asked for coke they gave me chewy Coke I'm from Cali and these sandwiches are not the same they gave me a little piece of meat in my large club on the sub read more

Not friendly at all. It's almost like you're bothering them by ordering a sandwich. Chips are always out. Soda machine works half the time. Tables are sticky & dirty. read more

The subs are great but they never have any hot sauce available (always empty or lack of). Up to a level 6 which in NM is not hot. Wish the manager would stock up and have a selection of sauces like all of the other locations in town. read more

Not any better than subway. Roast beef was grey. The amount of meat that they put on a sandwich for $9 is a joke. It's too bad because I though this place would be different. I will have to keep looking for a good subshop /deli here in ABQ If anyone has a place I should try let me know. Thanks read more

First Visit, got a #3 Large NY Steamer on white, the wife a #9 Firehouse Hero on white. That was the best corned beef, pastrami sandwich I have eaten in 30 Yeats in New Mexico. Amazing. My wife was amazed at her sandwich as well. 2 thumbs up to the warm sandwich menu. We'll be back Again amazing. read more

I've always liked these places no matter where I've been. I like the fact that you can get a small sandwich and not have to stuff yourself for a good price. Today was the sub a club and it was prepared perfectly. read more

Very nice Staff. Clean and friendly environment. Close to shopping and work. Delicious food! Variety of menu items.