Thanks for the great customer service Nanette. She went above and beyond to help me find what I was looking for and order what wasn't available. I appreciate the help and the kindness. Thank you. read more

I had a very bad experience with customer service. My order was marked as delivered even though I never received the package. When I contacted them for help, the representatives were rude and not helpful. They kept telling me that I had to wait for an investigation and that they could not guarantee any outcome. For a company that charges premium prices for their clothing, I expected much better customer service and responsibility. This experience was very disappointing. read more

I am writing to express my disappointment with the poor service and disrespectful treatment I received at your Janie and Jack store located in Santa Anita, Arcadia. On 11/13/25 at 10:10am, after dropping off my daughter at school, I went to the store to exchange three gifted items for my son. Upon arrival, I was assisted by Maria Salazar, who introduced herself as the assistant store manager. I explained that the items were gifts and I wanted to exchange them. Without asking for a receipt or gift receipt, Ms. Salazar immediately declined my request, stating that the items were Easter merchandise and could not be exchanged. When I politely asked if she could scan the items in the system to verify, she refused and spoke to me in a rude, dismissive manner, raising her voice and giving me intimidating looks. I felt disrespected and uncomfortable. While I was on the phone with customer service trying to resolve the issue, Ms. Salazar suddenly grabbed my shopping bag, took the items out, and photographed them without asking for my permission. This action felt invasive and completely unprofessional. I left the store feeling humiliated and discriminated against. I was dressed pajamas that day, and I couldn't help but feel that I was being judged and treated unfairly because of my appearance. I strongly urge Janie and Jack to review this incident and ensure that all staff, especially those in management positions, receive proper training on customer service, professionalism, and respectful conduct toward all customers. I will rate my experience VERY VERY POOR because of MARIA SALAZAR . I wont recommend this brand to my friends and my family! read more

Pretty ridiculous that I spend over $250 and they charge me for a bag!!! No great customer service. Don't shop there!!!

Came on here to talk about my horrible experience with the workers to only find that I'm not the only one and it wasn't maybe because they were having a bad day(wanted to give them the benefit of the doubt). I mean WOW!!!! The fact that they make you feel as though you're invisible. Absolutely no acknowledgment or greeting. It was upsetting even more to me because I was with my child and he had to experience this too. So unfortunate that such customer service exists and they're giving Janie and Jack a horrible representation. I'll stick to online shopping. read more

Resonating with the past reviews here, great clothes, BAD CUSTOMER SERVICE! Been shopping at this location for some years and today was the worst it's ever been. Apart from the employees not greeting their customers, when I asked a question, the sales associate that answered me had her back turned from me WHILE she was answering my question. I look to see what she was doing (maybe it was something important, right?), and she was fixing her lash extensions. Even after she fixed it, she STILL had her back turned. She did not smile when I tried facing her and when she went to bag FOUR items that I bought, she seemed like she did not want to be there at all. read more

Outstanding customer service and attentive staff. The staff made sure every question we had was answered. The items we were looking for were available and in different options. To be honest we were apprehensive in going to this store based on some reviews. I am not sure about others and their experiences but it was extremely pleasant shopping experience for my family and I. Thank you! read more

Horrible customer service, extremely rude, you guys actually look miserable working here. I spend on average at least $7K-10K on my 3 kids a year with you guys the least you can do if my 5 yr old really needs to use the bathroom is allow her, SPECIALLY if I'm shopping here instead of rudely saying "employees only" just close this store down already, not the first time y'all pissed me off with your rudeness. Y'all make this brand look really bad, and I mean bad. Also stop closing early, if your website and google state a certain time go by that. Been at least 3x I've come here and the doors are locked yet you guys are in there doing nothing. read more

Nothing against the brand itself as that's pretty much what my daughter wears. This store is not good though. Terrible customer service. The sales women do not greet or preferentially greet based on race (I feel). They act as if you are a nuisance. It's as if they are forced to work there. They know nothing about customer satisfaction. I also find the subtle racial discrimination unacceptable. If I feel this way again, I will be writing to the corporate office. read more

Extremely rude customer service especially from the lady who claimed to be the store manager. The first few times, I thought the rude customer service was a onetime thing but after coming here many times, I get the same rude attitude and act as if we owe them something. That we are a criminal just by shopping there. The so-called store manager lady the one with glasses, is one of the worst customer services I've ever experience in life. She never looks at you and just would just check out without saying or word. If you go in for return, she will put her hand on her hip and stare at you extremely unpleasant dealing with this lady. I seriously stop shopping there and online on J&J just to avoid her because she makes your day and week bad due to her extremely bad attitude every encounter. The corporate office really needs to check and audit that store and really should remove her from working there. The employees there also seem to have not good attitude, I believe it's trigger down from this so-called store manager. She acts superior but really you just a store clerk so please stop acting superior. read more

Rude customer service. The girl is so unfriendly and seems like she doesn't want to work there.

I've been shopping online with this retailer for the past year. Today I brought the hubby with me to pick out a first birthday outfit for our girl. He was in love with the clothes which was fun. The store was extremely clean, nice and bright and the staff was super friendly and outgoing. They talked to our baby which kept her entertained while we were shopping. I 10/10 would come back to this location for the shopping experience versus of going online. You get what you pay for at this store!! read more

Janie and Jack - Happy with how she wrapped the product too - Children's Clothing Near Me - Arcadia, California

My mom and I came here today with my baby to find him a Christmas outfit. The two employees were standing behind the counter chit chatting and completely ignored us as if we were a nuance. Upon exiting, I looked back into the shop, and one of the employees gave me a very rude, angry glare. Absolutely disgusting. read more

I love this store! I got most of my son's clothings from here, lots of pretty sweaters, polos, shirts with great quality! Very well made and cute designs! read more

Love the brand, style, and quality! However, corporate needs to have the store manager at this location trained on just simple customer service etiquette. She has worked at this store for quite some years now. I have not seen her smile, ask questions, or greet a customer. She looks like she hates her job. I avoid coming into this store (although the store is visibly beautiful!) because her attitude makes the experience unpleasant. read more

This is definitely one of our favorite children clothing stores. Before the remodel we already loved their clothes and once in a while sale. You never know what you may come across in terms of found item and value. The newly refurbished space definitely gives the store a breath of new air. The new dressing room is also a nice touch. read more

Janie and Jack - Children's Clothing Near Me - Arcadia, California

I love Janie & Jack, I shop with them often. Today was my first visit at this location (Arcadia) which I was quickly impressed by the fact they have a dressing room as well as a restroom (I have a toddler with a small bladder) for their guest! Although, all of this was a plus their employees were not at all the slightest bit attentive nor helpful. I asked a few questions about sizes, their fall collection... all to just get a vague or rude response from Desirae (at least that's the name my receipts gives). I guess her 8 am doctors appointment or who was training as well as her whole personal life was a bit more important than a store full of customers. I will say I love Janie and Jack and my usual location (topanga) always make it an enjoyable and helpful experience. Too bad I couldn't say the same for this location. read more

I absolutely love this store and the new look is beautiful! I'm so thankful they put in fitting rooms for my daughter to try on items in store before I buy them. The quality is really great and the look is just classic. I love visiting this location! I often see Maria or Desiree when I go and both of them are always so sweet and very helpful with me and my little one when we shop. In fact the last time I was in they called quite a few locations to find a size of a shirt I was looking for and were determined to find it for me, so definitely ask for their help if you visit! But all the ladies here have always been so pleasant with us and it's always a great experience. read more

Loveeeee this store!!! They have high end baby/kids clothes with a polished preppy vibe. Their clothes are really well made so this is also the perfect place to go for gifts for friends and family too! Sizing runs generous in my opinion. Also keep an eye out for their adorable swimsuits and accessories! Look for Desiree and Maria, they're the best! So friendly and helpful :)! read more

Honestly, this company should be ashamed to have reviews this bad (and deservedly so) and not take some action against the sales staff at this egregiously poor location. This store is WAY to expensive to allow it's sales staff to be treating its customers in such an awful way. My wife and I have been in several times now, and every time we go in, it gets worse. Avoid Maria, the manager, as she has a horrible attitude and won't even look you in the eyes when you have a question. I've worked retail before, so I understand you have good days and bad ones, but this is beyond consistent. I honestly was surprised she could ever be seen as a manager. How can you manage anything when you can't even manage a smile?? (Pun intended). Basically, I think that a company with such a good reputation for excellent children's clothes is having it's name sullied by this location. They should look into the training and get attitudes adjusted. We won't be back. read more

We came because we heard they were closing down I love the clothes but I hate when employees take their breaks in the restroom!

I came in to find outfits for my grandkids, the store is low on merchandise but the sales person Melissa went out of her way to help me find a couple of outfits. She was the only person on the floor and she did amazing in helping me out and attending to 2 other customers at the same time. Thank you Melissa ! I will be coming back to shop at this location! read more

I'm in love with this store. They have the cutest outfits for infants and babies. I recently came in to get a present for a baby shower. I usually have a hard time buying stuff for a boy because girl outfits are so much cuter. At Janie and Jack, they have really awesome preppy outfits for boys. I opted for platt pants, a onesie that looks like a button up shirt and a little hat that matches the pants. It's so cute and a huge hit at the shower. The store is really pricey. The outfit I got ran me $92. The hat alone was $19. That's more expensive that some adult outfits. They wrap everything up nicely for you so it's ready to give as a gift. read more

Unbelievable. Snobby old ladies working at this store needs a lesson in customer service. While returning a gift given to us for our newborn, the grumpy lady remarked "You know this is an old item, right"? Umm... okay? Here's my receipt. Is there a problem? How about process my return and not make stupid comments like we shouldn't be returning something to your store. The nerve of this customer service rep. Shoppers be warned. Management, you guys need to teach your store employees how to interact and treat customers with respect... especially when they are throwing money at you. read more

While the clothing is cute here, it's also very prim and proper...and probably not the most practical for everyday use. And the prices are pretty expensive, considering how quickly kiddies grow. Even sale prices tend to be on the higher side. Nevertheless, makes for cute gifts and occasional clothing. Like another reviewer mentioned, the customer service is kinda snotty here. The older lady working here was pretty unfriendly and had a stern look most of the time. Probably not the type of service you want to receive when you're spending that kind of money... on kids clothes. read more

Love Janie and Jack clothes and shoes. It's very difficult trying to find dress clothes and shoes for our regular attendance to church. Maria is always VERY HELPFUL, her costumer service is EXEPTIONAL. She goes above and beyond to make sure you walk out with what you need and happy! Janie & Jack Santa Anita Mall is my store! read more

LOVE Janie & Jack! The styles are timeless and I always receive compliments. My daughter feels special when she puts on a Janie and Jack dress each morning. My kids wear Janie and Jack clothes every day. The store manager, Marie was extremely helpful and kind. I was greeted promptly when I walked in the door. She made sure I had all the help I needed and even made a few extra suggestions. I ended up with great clothes for my son and even a purse my daughter will love as a Christmas Present! I wish they would make clothes in my size! Can't wait to visit this store again! read more

It's sad that they are not accommodating people. They made feel that we are not welcome. It made me think maybe it's my race and they prefer caucasians "white" costumers. read more

Nice sales and perhaps too nice! I can't believe the store let private resellers doing online live sells openly INSIDE the store to sell their product for a higher price⋯⋯ not a good shopping experience. Not only they were loud and unapologetic, they were also displaying stuff everywhere in the store for their online live sells customers and not putting them back into places, blocking the very little room left in the store, filming other customers without authorization. read more

Cute & unique clothing, but retail stores carry mostly toddler and baby sizing. Not helpful when you have a merchandise credit that they will only let you spend in-store. Asked many times if can be converted to a gift card to use on-line. Sizing on-line goes up to size 14. Each clerk I go to, says that it can be done, but they don't know how to do it. read more

Cute baby clothes. Definitely on the expensive side. But they have things you don't see every baby in. It's nice to take photos in their clothes, they have great stuff. Even their sale items are also pricey. But the quality of clothes is great. read more

Love the style and quality of the clothes here. Clothes are on the higher end, but would definitely shop this brand for special occasions for my baby. The one star is for the customer service at this location. I needed to return some items I had purchased online. I've had no problems printing receipts sent via email to exchange/return items until this store. They need more than just the order number on the email confirmation, they need the actual hard copy receipt that was sent with the package in the mail. I haven't had an issue exchanging items purchased online until now. Workers seems lazy, rude, and useless. Glad I'm not the only one on here that feels this way! read more

I rarely write comment, especially bad comments. I shop here for my baby several times. I really like the outfits that they carried in the store. However, I think the poor customer services should draw the headquarter's attention. The headquarter might need to send someone to check on the customer service performance once a while. I do not feel welcome when I walk into the store. No greeting no smile. When I ask if they carry any baby kimono style outfit, all I got is the cold face and told me whatever they had is there. The store assistant does not even bother to walk to the shelf and help. I really like this brand, the material are extremely soft and high quality products. The only down side is the customer service has made me shop less here. I really hope they can make some improvement. read more

It's 10am. Says the store should be open per the posted hours, no sales person in sight, doors are closed and the store is dark. If I were corporate, I'd be furious. Seems there is a theme here, poor performance by the staff. read more

Employees here have been very snobby and rude to me. To be fair, they do kiss up to some customers. But we can't be all so lucky. I can't quite figure out the rules on how they "judge" you, but I choose not to play this game. Farewell, Janie and Jack~ read more

This store doesn't have any customer service. If anyone has been in this store they would know it's the size of a walk in closet. I thought was sad when these two ladies are in there and my wife and I walked next to them and they never even acknowledge us. This was our first time going into that store because my wife is pregnant and we have been going store to store buying a few items. This is a tiny store trying to complete in a big world. When JCP, Macy's and Oshkosh can give you way better service there's only three options to give Janie & Jacks. 1). Retrain. Let the employees know why they have a job there. 2). Fire them and get new people that want to work there. 3). Close the store down. By the way if corporate see's this let me tell you the day. April 17, 2016 Around 2:00pm read more

This is my favorite spot to shop for my little one. It is pricey but the clothes are unparalleled when it comes to style for babies under 1. The ladies are always cheerful and the service is great. read more

Charming boutique setting, adorable clothing and wonderful service. The prices are a bit on the high end. Quality clothing. Lovely shop and store set up. I met the manager while I was shopping and she was very helpful. 5 Stars read more

I love jack and janie very much because they have cute outfit for my baby. however the customer service is terrible, due to the fact that only certain people would welcome in here.NO greet , no help and no smile read more

I went into this location to return and exchange 2 items, both purchased online. Returning 1 item was the easy part, as I had my invoice in hand. I then asked, if items purchased online could be exchanged for a size up. I'm told, yes, so I think, 'great, easy enough, right?'. Well, not so fast. It wasn't clearly explained to my by the sales girl helping me that essentially, it's not an even exchange, but you have to return your item purchased online, and 'repurchase' the new one. Problem is, the price I had paid online was cheaper than in store. After some going back and forth, she had to involve what appeared to be the store manager (based on her attitude and appearance that she was heading out for the day). The store manager, I'm guessing her name is also Marie, based on the prior review, acted very condescending toward me, and in no uncertain terms laid down the law that online prices were NOT honored in stores and that it was separate inventory. I was fine with that, but as someone who works in customer service, it's all in the delivery when you have to explain a policy, and Marie failed at this big time, making me feel like I was less than, and somehow in the wrong. When I then said I wanted to return the second dress, she basically told me, if I was unhappy, then I was welcome to return it and I did. Moving forward, I'll continue going to the Manhattan Beach location, 100x better service and they have just as many great sales. read more