Let me preface this : I love Jacadi, the quality, the timeless classic lines, and my old neighborhood store that I frequented in NYC. I will be sticking to shopping from my old NYC store because of the ridiculous lack of customer service I experienced today at the Arcadia Jacadi. Before driving to this new Arcadia Jacadi store, I checked online using the merchandise reservation to see if I could buy things locally. (I so miss walking everywhere in New York vs. the hassle of LA traffic...) Alas, they didn't have them all. This should have been my first red flag that this store is very small and doesn't have much inventory (mostly baby items). To save myself the time and hassle (ha!) I instead called my old store in NYC and placed my order over the phone. My order arrived today and one of the dresses I was sent was the wrong size, which was their error. I immediately called the Arcadia Jacadi who confirmed they had the dress that I needed and then I drove all the way there with my kids. The exact dress was from the current line and literally hanging on the wall in the size I needed. The simple response would have been to exchange the dress and get on with life. The sales associate told me they don't accept online order returns, which I let her know it was not an online order, but one that arrived today from New York with the wrong size. I had my receipt from the store. Instead of exchanging it for the size I originally ordered, I was told I would have to send it back to New York. I will be calling my New York store tomorrow (the time difference made that more of a challenge), but the entire situation was ridiculous and such a waste of time. I could have easily purchased the dress I wanted then, but I honestly don't want to be a patron to this location after all of this. So unfortunate! The final laugh was after locating the dress in NYC I see it is also $40 less expensive (the exact same thing) even with paying $15 for shipping. Looks like another reason I will stay loyal to New York. read more

It is shocking how an Asian owner can actually be quite racist and rude to other Asian patrons. We like most other Chinese customers were ignored and not greeted or acknowledged at all but they are sure to take their sweet time and gift wrap and practically bow for their Japanese customers. It's comical to see him literally run to her and hand her gift bags as if she was the empress of Japan, whilst we were denied a basic paper bag with our purchase. Don't go into this store. Not only do they enjoy discriminating, every item is FINAL SALE. Wow I did not realize it's the same policy as Daiso and Miniso! There are so many wonderful kids brands at the mall, please go somewhere else and support businesses that actually like their customers. read more

I was going to get some clothes here but then I checked the reviews from my phone and put it all back. Thanks for informing the rest of us as to how bad the management is and the bad return policy! You saved me $500 today! So thanks for your honest reviews. Customer service was mediocre at best and though I really liked the clothing I just can't support a business with such bad management! read more

I hardly ever give feedback to any business, but this one is begging to do so. I have ordered a birthday gift for my granddaughter. First, Jacadi provided me with a wrong tracking number. I had to write them asking for the correct number. Their customer service's phone number is not working - it disconnects right away. After about 10 days watching my parcel being scanned twice a day in a UPS facility and not moving, I realized that something is not right. Called UPS and they told me that Jacadi did not provide necessary information for customs clearance, as such they cannot release the parcel until Jacadi will fix the problem. Had to write Jacadi again - twice, to get their response. In the meantime, the birthday is approaching, and you can imagine how stressful this situation is for me. I did not consider that I had to chase the selling company for my order to be shipped. In the end I received my parcel and guess what - Jacadi even did not bother to apologize. The outcome - will never buy anything from this company. read more

Never come to this store again, I purchased an original price item a week ago and come back would like to exchange for another item, and the store owner would only let me exchange for the 70% of the item value because the one I bought is on sale now. read more

First time visiting a jacadi store and what a horrible experience it was. The owner of the store is racist and extremely rude! Right off the bat you feel unwelcome. We were the only ones in the store and he got mad at a child for not wearing a mask. He also made numerous racist comments and made us feel so uncomfortable we just left the store. What a horrible store!!! Jacadi should really assess who it allows to operate its stores. read more

The worst shopping experience ever today. I have been shop the store for a long term. They have an unresonable exchange and return policy. The man with a glasses（might be the boss）was so rude and unfriendly，he cheat customer！！！I won't let the people around me to visit again！！！ read more

Jacadi has the worst return & exchange policies. Will NEVER buy again from them.

It was my first time to shop but will never come back again. Aside their clothing is ridiculously expensive, the style is not as not as what youre paying for the price. The sales lady would just follow behind you and wait until you pick what you want to buy is really inappropriate. The other lady seemed so bored and not accommodating and will judge you as if you cannot afford their clothing. Well bad experience. There's a lot of way nicer brand out there than this. read more

This store has the worst return policy Ive ever experience. Return and exchange are impossible. Its hard to believe a store lile this can operate in the US legally. Poor customer service. Poor experience. I wont buy or guft anything from Jacadi. Its a nightmare. read more

Terrible customer service. I called Jacadi U.S. customer service and spoke with the manager who I believe is named Gerard. I explained that the snap pulled off my daughters almost new coat. I wasn't seeking a return, or even requesting Jacardi to repair it. I simply wanted a snap from Jacadi so I could have it repaired myself. There is a hole in the coat where the snap was and removing the other side of the snap would create another hole. After getting a lot of "nothing we can do to help" they finally suggested I email them pictures. So I did. No response from customer service. Complete waste of time and lack of concern for the customer. BTW, I have shopped at Jacadi for years, never again! read more

Downloaded yelp to rate this... like all the other reviews this Jacadi location has horrible customer service from their store manager. I wanted to return a dress for store credit after only one day of purchasing and the store manager was being very rude and disrespectful the whole time... making me feel like I did something seriously wrong... super disturbing experience read more

Warning to potential buyers: even if you are well with the limits of the return policy don't expect to exchange or return any item after you purchased it. The store manager will find any reason for not honoring the return policy with a condescending attitude. We simply wanted a bigger size and we were within the rules of the return policy ( it was within 7 days and it was not a sales item) and yet we were denied with a lecture on common sense and he literally said to us:" if you want to fight, let's go to the concierge!" To all the ladies and mom to be, don't shop there it's not worth it! read more

I went there several times, their staffs are very friendly and kind. Very clean and nice store at Santa Anita mall, They also have very cute French style clothes for baby and taller. Their are little bit pricey, but the quality are worth the price. Definitely will come back!!!!!!! read more

they very very bad，my friend give me the gift 79 +tax，I go change ，the cloth is 50 % off ，they tell me thats 30% off ，and final sall，I go back home check price on line ，thats wrong price，they sure give me back 11，but they let me pay 11 ，I never see any store like that，I think maybe they take money in own pocket，I will go ask them money back，but I not sure they will give me back read more

If I could give 0 star, I would! My wife and her friend went to the store to return an item due to smaller size but was told cannot because the tag was unattached per their store policy. My wife and her friend accepted the reason as was walking out the store and guess what? The store manager stormed out the store and blocked the two ladies and started yelling "you can't return an item without an unattached tag, it's common sense! Don't you know that!?" Let me step back a little bit. First of all, no it is not a common sense and many store would return the item if the tag was unattached. 2nd of all, we didn't even argue and was already leaving. and the store manager started to get racist... he said "how long have you lived in the United States?" I mean what the heck does that have anything to do with this? I'm so pissed off after I hear the story. If your store wouldn't return an item, it's okay and we accepted it. But the fact you storm out and yelling at two women and one of them is pregnant? I wondering what kinda message the store is trying to send to other consumers. We will never go to that store again and will tell our friends not to buy anything from them. I urge you do not buy anything from them because this business does not even know how to respect their customer. read more

i love jacadi beacuse of the quality,but customer service is bad,i am Chinese,the customer service also Chinese,we all Chinese,why they have bad attitude to us？Chinese laugh at Chinese？ my baby is navy,so my baby like to touch everything,the customer service told my baby behave himself,beacuse he would make clothes dirty。excuse me？？the customer service should respect every customerS include baby, read more

I have never experienced such HORRIBLE and RUDE customer service at this store. I was recently gifted two outfits for my son from this store. They do not fit him and I simply wanted to exchange the outfits for a larger size. I presented the BRAND NEW outfits with gift receipts to the store representative who told me they could not exchange it because it was over the time length their store allowed. I informed the representative that I was just gifted the outfits and she blatantly and rudely told me that it was my friends fault for gifting them to me over the time allowed to exchange the item. Mind you, the time frame was minimal. I will literally never shop at this store again and I am warning any potential buyers to save your time and not step foot into this store. The employees and the store manager are rude and completely lack customer service! read more