This nightmare happened to me at the Sherman Oaks, Galleria Windsor store…read more After calling several times and waiting for a call back, I finally decided to drive to the store myself--which is two hours away--to try to find an item that the system showed as in stock. Unfortunately, when I arrived, I had a very unpleasant experience. Before going to the store, I had read several online reviews mentioning issues with the manager and the customer service at this location. Once I arrived, I realized the reviews were completely accurate. The manager was extremely rude, condescending, and seemed to have a very unprofessional attitude. I was the first customer at the door when the store opened. I walked around and went to look at the sale rack. The pricing on the rack was very misleading, so I asked the manager for clarification. I asked whether the price shown applied to all items on the rack or only to the prices written in red pen on the tags. She responded in a very rude and condescending tone, saying, "Ma'am, the prices are noted on the rack," without making any effort to clarify. I ignored her attitude and continued shopping. I then went to another sale section where a sign clearly showed that the shoes in that area were marked at s. I asked a sales associate if the price applied to the shoes I had chosen, and he confirmed that it did. I selected two pairs and proceeded to the register to pay for all my items. When I went to pay, the shoes rang up at full price. I explained that there was a sale sticker on the shoes showing a specific discounted price. The manager responded by saying, "Sometimes customers change the prices and it's not our fault." I told her that I understood that mistakes can happen, but as store management it is her responsibility to ensure that inventory and pricing on the sales floor are correct. I also explained that as a customer, it is not fair for me to be misled by incorrect pricing after spending nearly 30 minutes selecting and trying on the shoes, only to be told at the register that the price was different. Instead of trying to help or look into the issue, she continued to speak to me in a rude and dismissive manner. Her attitude was extremely unprofessional, condescending, and completely lacking in basic customer service. I genuinely do not understand how someone with her behavior was chosen to manage a store. As the reviews on Yelp and other platforms clearly show, I am not the only customer who has experienced this type of treatment at this location. There are many similar complaints describing the exact same issues with the manager and the poor service provided.

I wasn't really expecting to purchase anything. But when I came to the clearance area, I found a…read morenice flowing pants in my size. It was too long for me but I will just have to bring it to the tailor. I am traveling soon to a tropical country so it will be perfect for the weather. And to some places that have restrictions on outfits (no shorts/skirt). The clearance area is either hit or miss. Most of the clothes are XS or XXL. In a small area, they have a few long gowns that are priced $20. It is a good deal but none for my size and/or my niece's. The store is organized, well lit, and stocked. If you're looking for something may it be long dress/short dress, LBD and the like, they have it. The sales associate is very helpful.

Many people come to me...and they say, "Hey, Te-see...I love your dress. Where did you get it?" At…read morethis point some people might lie but this girl is proud to say "Fashion Q." Yeah, that's right you heard me...why spend a fortune on fashion if you can look great and save your $$$ to use when you get together with your Yelp Family instead... Can I get a "hell, yay!" And I am sorry, I am not gonna tell you that I got it at Nordstrom's or that I can't recall. That would be total BS... this Aries won't have it. Any way, I highly recommend spending an hour perusing this store. (I like to pick up a few items, walk around the entire store with them then make my final decision.) Yes, sometimes I buy a few items I never wear but hey, that's a fashionista's prerogative... *Sizes available here: Small, medium, Large and Plus sizes *Prices vary $5 - $30 depending on the item. *sewn well considering the prices *Accessories also available including: jewelry, belts, hats and purses. Some makeup items. *They take cash and cc

Correct sizes are not always in stock. Sometimes have to look at different stores. Generally a…read morelarge assortment of styles. Great ideas, & stock with value. Service is usually great. Grateful. Thanks.

Amazing clothes and affordable prices for all seasons.I recommend it and Everyone will find…read moresomething to suit their taste.

This store is amazing! Albina (a lovely lady who owns this store) is VERY helpful. She would put…read moreyou an a dressing room and really do her best in helping you I was looking for hight rise flare jeans for years (as I got tired of muffin top that True Religion cause). Who knew that at the store on Laurel, Steps before Chandler St. those jeans can be found. I also found VERY DIFFERENT edgy dresses (I anded up buying yellow dress and I get complements on it every time I wear it). She also has a bunch of awesome skirts, I will definitely come back for them soon. It is not an inexpensive store. I paid $150 for Jeans, $120 for dress, $60 for capris, $60 x 2 for 2 shirts, but still...l you get Neiman's quality and I guarantee that everything you buy there worth every penny you spent!!! Also, she has Plus sizes - a lot of them :-)

My wife and I stopped by this Hollister store inside Westfield Sherman Oaks mall today. My wife…read morewanted to exchange a pant because it was too loose. When we walked inside the store, a worker greeted us right away and asked if we needed any help. My wife said she was just exchanging so he told us where the cashier station is. The women working the cashier was very helpful with my wife and tried to find the exact pant that she wanted in a different size. They didn't have it so she helped my wife do a online order and basically honor the price of when she got it on sale. We had a great experience here today.

Service may be nice and well trained but as soon as you walk in and touch the fabrics, pull on a…read morezipper or a button you know it is all low quality fabrics, hardware and manufacturing. Don't be fooled by their higher prices or cute displays. Everything I've ever purchased throughout the years at Hollister didn't last. Just 4 weeks ago I bought a 70$ set of woven boxers for my husband before good on a trip. They ripped and fell apart in one day. We left them in the hotel trash can.

Nicole and her mom are amazing! They've helped me find the cutest last-minute outfits everything…read morefrom date night dresses to vacation looks. I always get the best compliments. Love supporting this small business

Nbtrendy - SF offers a decent selection of trendy items, but I found the prices a bit high for what…read moreyou get. The vibe is cool and the staff are friendly, which is a plus. However, the inventory felt limited, and I wasn't blown away by the uniqueness of the products. If you're in the area, it's worth a quick stop, but don't expect to be wowed. Overall, a solid 3 out of 5 experience.

Great men's wear One of my favorite places Check it out great service great selection and it's…read morea deal

I love all of the clothes that I get from here, and every time I come they make me feel like I'm at…read morehome. The value is really good and overall I love shopping here! Thank you little Paris

My wife and I was on our way out of Westfield Sherman Oaks mall after she was shopping but the…read moremoment we walked near Journeys, she saw the Ugg boots on display and wanted to try them on. So we stopped by this store today. A worker saw that my wife looking at a shoe and asked her what size she was. She then went to the back and got her size for her to try it on. The workers here are very helpful so don't be afraid to ask any questions. My wife ended up liking the Ugg boot she tried on but we didn't purchase it yet.

I found this store completely by accident. My shoes were killing me, and they had a nice pair of…read moresandals on sale for 20 bucks. Thus has begun my love affair with Journeys. They always have good sales, they have terrific variety, and the sales people are extremely friendly and helpful. Journeys has a very reasonable exchange policy too. I bought a pair of Converse that hurt my feet after the first day. I just exchanged them today for a new pair of purple and orange Vans (see the cool photo). The Vans were on sale, so they refunded me back the difference to my credit card. A shout out to Pablo -- he is a completely cool person who listened to me vent about my hard workday and pulled out five or six different pairs of shoes for me to try on until I found the one I fell in love with. Thanks, Pablo! You have great hair, too! Journeys has terrific socks, also. I like their boots socks and I like their no-show socks. Comfy, soft, and they wash well. Check it out!

Great service, the boot I wanted was not in stock but Linda was very helpful and knowledgeable…read moreabout the specific boot because she herself owned a pair. I've been here many times and the service is always above and beyond!!!

The 5 stars is for the fit and comfort of the shoe brand…read more The service is ok. The shoes are aprox 100/200 each pair. I've been wearing my sandals for at least 5 years - so that's like $40 a year which isn't bad. They are sooo comfortable. I've climbed mountains in Mexico in these sandals. Wide feet, plus size shoes. Shoes for old people- this is where it's at. I'm in hospitality, so on my feet up to 10/12 hours a day. They hella ugly, but super comfortable.