I haven't shopped in person for years and I had no idea what my size was, but Jocelyn in the fitting room was extremely helpful bringing me size after size and making sure I was comfortable and happy! The best service! read more

On line service is awful. I received a store refund for an item I purchased on line. But there's no way to spend the store credit to make a purchase. I've attempted contacting them on numerous occasions. No response. When I check my balance it's listed but no way to actually use it. Once I'm ever able to spend it; I will be deleting everything in my phone connected to this company. I'm so frustrated. Frances Michael read more

The Service: Friendly & helpful The Store: Cute store with cute clothes. Love the selections. Well organized, easy to shop. The Parking: Mall parking structure read more

The last two online orders I placed have been delayed well beyond the expected delivery dates. However, my most recent order is what led me to submit this review. The estimated shipping timeframe of 3-7 days has now turned into 8 days with no delivery. UPS tracking details show that the package has not been scanned since 5/11/26, while Fashion Nova tracking states it was scanned on 5/14/26. The conflicting information has made this situation even more frustrating. My birthday was on 5/15/26, and the attire for my event was all white. Unfortunately, because my package did not arrive on time, I was forced to wear another color--not by choice--to my own event. Fashion Nova, I truly thought your company had redeemed itself after my previous order was stolen by your third-party courier service. At this point, a full refund or a gift card would be an appropriate resolution for the inconvenience and disappointment caused. read more

Place online order. Online order is not showing up in app to make exchange for deficit item and wrong size item. There is no customer service to email nor call. Feel like they just ripped me off. What a horrible experience. I rather shop at SHEIN. At least you can get money back and they customer service is good. You can actually speak to one via email and phone. FASHION NOVA IS A SCAM read more

Very disappointed with Fashion Nova. My order was shipped to an old address even though my current address was set as default in the app. Customer service was not helpful and told me to contact the carrier, but nothing could be fixed. I lost my money and will not buy from them again. read more

Fashion nova overall, online order, or in person sucks. If you order online, you have to pay $5 dollar shipping to return it, just to get your money back and if you go to the store to exchange or return for something else! You can't return it if it's final sale! I've kept a lot of clothes from Fashion Nova that did not fit me and exchanging it was not an option. I always end up with clothes with tags and I end up having to donate it. They don't work with you at all. I literally size up all the time and the clothes still doesn't fit. The shoes are true to size that's the only good thing I can say. read more

Sierra and Ashley were amazing ! I love this location and i will be coming back!! Thank you so much for helping me find my birthday dress!!! read more

I am now a pretty big fan of Fashion Nova and forgot I had been to the Burbank location a few months ago. I prefer to order online and did then wanted to return a few items but forgot them since I didn't know I was coming to the Valley. I found a few other dresses that I tried on but they didn't fit as well so I didn't end up getting anything but I enjoyed my shopping experience and will definitely be back. read more

Customer service is always trash! I've given them a second chance even after they lost a $200+ order and didn't do anything about it. Now, I received the wrong size for a skirt that is not eligible for return. And there is NOBODY to talk to. I've sent emails, I've sent pictures through the help center. No response. I'm so done with fashion nova because there is so much risk ordering online and they are never there to rectify a problem. They've costed me hundreds of dollars. read more

its so awful ,I hope this message finds you well. I am writing regarding the return of several items I recently made, specifically [mention the items or order number]. Upon processing the return, I noticed a 50% deduction on the most expensive items, but there was no clear explanation for this charge.if you want to purchase with this company you be careful they will charge you 50%with no reason I contacted customer service earlier, but I did not receive any helpful information regarding the reason for this deduction. read more

How do I speak with anyone from customer service? The help center on the website is useless as it is automated. I ordered my items almost 3 weeks ago. I have spoken to DHL e-commerce and UPs both stated that packet was never given to them. It is still at fasionova's warehouse since 11/2/2025 I have tried messaging on instagram, calling stores, and tried everything online but there is not customer service. When creating help center account the website goes a fixed loop and does not let you sign in . When I put the order # it says shipped en route waiting to get picked up at warehouse. This is very frustrating. How do I get my money back Order # 170363716 read more

I would rather drag my bare c***ie across concrete then on barbed wire than order from them agin. They OVERLY played with my graduation dress and now I have less than two days to find a dress. NEVER again. read more

Fashion Nova is a scam! They don't have a live person you can talk to. I have two gift cards that say disabled and the customer service team has yet to get back to me. No company has the right to keep your money! I will seek legal action if no response. read more

I'm very disappointed with Fashion Nova. Their return policies are not clearly explained before checkout. Be careful--because not all items are eligible for a refund, and instead of returning the money to your account, they only issue store credit. Even then, when they receive your returns, it takes far too long to process. It's been almost a week since they received mine, and I still haven't gotten my store credit. On top of that, their customer service is nearly impossible to reach. The email address listed on their website is incorrect, and when you try to use the online chat, it just gives an error. There's no reliable way to get help or answers. Very disappointing experience overall--I won't be ordering from them again. read more

Fashion nova is a bad business. It asked what type of refund you want online and even though I asked to be refunded to my original payment they issued a gift card and said they do not issue refunds. Even after emailing them because there is no phone number for this business they will not budge and will not issue me a refund to my original payment. Horrible experience will never buy from them ever again. read more

This is a cute and fun little store in the Burbank mall with varying selection. Friendly staff. read more

Fashion Nova - Women's Clothing Near Me - Burbank, California

Amazing selections, easy returns for amazing prices. I am a frequent shopper. I love the two piece suits and the buy one get one

Fashion Nova is honestly the worst. My order got lost, and there's zero customer service. You can't reach anyone. This company is a complete joke. read more

Be aware fashion nova does not insure their packages when sending out. If you don't receive your package they don't give a dam and they pretty much ghost you. I will never give them any of my service again . read more

I placed an order and paid for expedited shipping for it to arrive before the day I needed it. It arrived several days after and then trying to process a refund. They wanted to charge me for the refund when I've already paid for shipping. It was delivered outside of the guaranteed shipping date and I can't get in touch with anyone. read more

Customer service doesn't exist here. I walked in with the entire store empty. There were three staff members chit chatting right in front of me and no one said "hello how are you". Instead they started and then looked away. Please bring bots to the retail stores and program them to say hello to the customers. Thank you read more

Ordered clothes on the 31st been waiting because it say it's being shipped went on the website to see it say it was delivered on the 31st today is the 2nd I haven't received anything.. can't get in contact with anyone I ordered 150 dollars worth of stuff I need my money back read more

Placed an order 2 weeks ago for the first time. Items have not left the warehouse, and there has been no shipping update. FN's website states they have customer service 24/7 but there is not email or phone number to contact them. I have messaged them on all social media platforms and still haven't received a response. I won't be ordering from them again, and plan to dispute the charge. read more

I had a terrible experience and I will never shop from FashionNova again. I placed a large order and two dresses arrived damaged. I have been emailing FashionNova for WEEKS now with no response. It is impossible to reach them if you have an issue. Adrian I have sent DMs and multiple emails with no response. My order numbers are #169907663 and #169042394 thanks! read more

Currently having an issue with Fashion Nova & looking below at another review, I'm having the same problem. It's been 3 weeks & I haven't received my order yet. (Well partial) yet it shows delivered. I tried to give them the benefit of a doubt, but I can't do this again. That customer help center doesn't help At All. Definitely a waste of time. I'm contacting my bank to dispute charges because this is ridiculous. read more

My wife and I stopped by this Fashion Nova inside Burbank Mall tonight. She was looking for a dress after we finish dinner nearby so she wanted to see what they had. She first look at their window display and decided for us to walk inside. This place is a decent size and have a lot of things to offer. They weren't busy for a Friday night so we were able to shop and walk around inside. The workers let us shop because no one asked us any questions. There different parking structures you can decide to park here or a little further away like the movie theater and etc if you're going to go there afterwards read more

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had a terrible experience with Fashion Nova. I placed an order with rush shipping and paid an additional fee to ensure it arrived on time. Not only did they fail to deliver the package, but when I reached out for help, their customer service was completely unhelpful. They did nothing to assist me in locating the package, confirming where it was delivered, or replacing the stolen items. This company clearly does not value its customers or stand behind its service. I will not be ordering from them again. read more

I would not order anything else from this company,unreliable and if you do not chose 1 day or 2 day shipping they will not prioritize your shipment because you chose the free shipping they offer read more

human customer service to fashion nova reply: i did not try to add discount code after submitting the order. i was attempting to apply the discount code in the discount box. when i put in the code, which never applied, i sent the order through, which i was not try to do!!!! that was an error in the fashion nova. the discount never applied either. i've ordered from here before. i know the difference in where to submit a discount and where to submit an order to purchase! read more

A bit frustrated so the BBB will hear from me...order #175132649 was attempted for delivery 12/23 but due to insufficient address. However, after checking the delivery address it's correct and even included the apartment number/letter ( I have screenshot) I don't want a gift card because most of the items purchased are sold out and I would just appreciate my package. It's en route back to the FashionNova facility & I am open to paying extra for shipping to send it back to me and even willing to drive to the facility if it's easier. I just want my clothes shipped the default address in my profile like I originally place the order for and it's upsetting when customer service does not respond in a timely manner. read more

Put an order in Oct 1st, was suppose to be delivered Oct 2nd. Still do not have my package. I have tried calling, emailing, help center and still do not have a clue about my package. I made a complaint with the Better Business Bureau. I have been a customer since 2019 and this is the first time I've had this problem. When I did have a problem, there use to be a person and an email that I could actually get some type of help. Not anymore. I either want my package or my money. read more

I wish i could give a 0. I have ordered many times, and have not had an issue. Recently I placed an order and paid the extra $19.99 for same day delivery, it never arrived. I contacted Fashion Nova, and they stated since the item had shipped, they could not offer a refund, but will look into refunding me the shipping. A day later they sent me an email with a link (that did not work) to start the refund process, because they could not locate the package. Then I got notification that they issued a store credit, only for the items, not the shipping. I reached out to them several times stating i did not want a store credit and they needed to refund the full amout to my original payment form. Due to the fact that I never received the items, that this is not a refund. Today, I decided I was done playing. I filed a claim with the Better Business Bureau, next will be with my CC company. I already filed a claim with paypal. read more

The best ever when gojng to any party girl weekend and the customer service was amazing! The ladies are so helpful and friendly with the customers read more

Been waiting on an order since Christmas and it is now January 20. when I look online, it says that it was returned to their warehouse and that I will be receiving a credit, but never received credit or anything gonna have to deal with it through my bank. read more

I also incorrectly entered my email and only noticed after ordering hundreds of dollars of clothes. I emailed the support and they did nothing just sent me the link to make a new account. I unfortunately need to make returns as everything that I ordered looks so bad, but I cant get the retunr label as they only give ptions to send to the incorrectly spelled email. Help Me! read more

Giving a 1 because -0 is not an option. I placed an order, returned 3 of the items, was issued a gift card for $64. When I tried to use the gift card, it was disabled. I have written several emails to get it resolved, but have not been successful in getting a non-AI response. They asked for my gift card number, then order number, but to no avail. "They say" they only received 2 of the 3 items. If that is the case where is the balance??? I am out of $64. I asked for a contact number and was told one was not available "at this time". Based on these complaints, it was NEVER available. The sad part is that I enjoyed all of the purchases that I have made in the last 6 months, but the customer service for this transaction TOTALLY suck! If someone TAKES someone's money, aren't they considered a THIEF???! ***This is not right Fashion Nova! It was a choice to shop with you. Someone needs to fix this!*** read more

I came into this store to exchange which online was stated was fine and inperson they had some of the worse attitudes even before attempting to help. They didn't help us while standing in line but helped another customer fast. Then they didn't offer any solutions. Train your staff better I work in retail as a manager and they need help. Plus the store selection compared to the website was very disappointing read more

They take your money and there is no one to talk too I return items never been used. The size was wrong on them and I tried to revise it and couldn't when I got my bag I return it when I got the bag I returned it immediately and now they just wanna give me a store credit I don't wanna store credit. I want my money back at first I was gonna re-order the product but now I want my money back because it's not fair for you to take people money and not return it. There phone have been turn off read more

I do not do a lot of online shopping for clothes. I prey the store. Long story short I spent over $200 went this business online. I returned the items way within the 30 day policy even paid for a label which UPS normally prints for free. To my surprise get an email telling me about a credit of ~$111 and some change. Wait, what I needed my money returned to its original payment. I asked for someone to call and no one had called yet. I just get an email about a return policy that was not clearly identified when I made my purchase. If I know their true policy I would have NEVER made the purchase with this company. It is a bad busy practice and really asking advantage of poor consumers. They are stealing peoples money. At least give people the option of a store credit . I received and email stating "they found it to be easier and faster for the consumer " what. It's easier if you credit my our payment. read more