Product Exchange Failure: From the moment I sought assistance, the experience was frustrating and disappointing. I contacted Customer Care expecting thoughtful support and a genuine effort to resolve my concern. Instead, every interaction felt scripted. Regardless of the details I provided, the representatives repeated the same talking points without acknowledging or addressing the specifics of my situation. What made the experience even more discouraging was the lack of an escalation process. There was no opportunity to speak with someone who had the authority to review my case or make an independent decision. It felt as though the goal was simply to repeat policy rather than work toward a resolution. The biggest disappointment was the lack of empathy. As a customer, I never felt heard, valued, or appreciated. The experience felt impersonal, as though customers are processed rather than cared for. For a company that positions itself as a luxury brand, the customer service should reflect the same level of excellence as its products. Unfortunately, it did not. My overall experience has significantly impacted my perception of the brand, and I have decided that I will no longer make future purchases. read more

I purchase this bag and the leather is really bad, despite the time and the gentle use the bag has developed a significant material defect. I went in person and they told me to fix it myself. I submitted the claim online and they told me it was a wear and tear not a a defect. They are not only selling bad material and defect product but awful customer service. It's not worth buying a mall calfskin dg logo bag shopper dolce and gabbana. read more

Dolce & Gabbana - small calfskin dg logo bag shopper - Leather Goods Near Me - Beverly Hills, California

They were nice to let me in, no questions asked & told them my intention from the jump. I just wanna take a photo of this shoe I got for my dad from my online store @just_being_materialistic :) & they let me and a lady even walked with me to take the photo and she didn't have a bad vibe what so ever! I walked right out! People were shopping tho and everything was nice and neat. I used to own a D&G sweater from here and I used to wear it all the time. I was so proud to wear it too lol awesome memories read more

Dolce & Gabbana - Leather Goods Near Me - Beverly Hills, California

Lucciano is very nice. He went out of the way to get the boots I was looking for that we're not on display. Unfortunately, they didn't have my size. They were all very friendly. Nice store. Had many selections. A must to shop on Rodeo Drive. read more

HORRIBLE! HORRIBLE! HORRIBLE! DO NOT BUY DG! They have horrible customer service. The worst customer service experience. NEGATIVE 5stars!!! read more

Jesus Christ!!!!!!!!! Oh my, I'm being extra emotive due to how excited I am, and how I can't wait to give my wife and play-sister the wonderful gifts I got them from your store. This was my first time in, I didn't know much about the brand embarrassingly, but its everything I've been looking for. Here's the back story, My Play-Sister is a friend I've known for ever she's super easy to shop for, she usually shops directly from the mannequins, my Wife; however is. little harder to shop for because she just gave birth to my beautiful baby boy 3 weeks ago, I was a little insecure about what sizes to get her. Anyhow, long story short, a sales person named Brenda R. helped me traverse through this new territory, she picked awesome colors, explained to me about the seasonal prints and fits and all three of the dresses are able to be taken in once she gets rid of the baby weight. She's an Incredible spokesperson for your company, she's super upbeat, she knows absolutely everything about everything Dolce & Gabbana, she really took care of me, closed me on purchasing a lot when I wasn't even half way interested before I stepped in. I love her and want to adopt her... jk read more

I don't know how and where to start about this store manager ! She is very rude abusive discriminating insulting her name is Cindy Kim ! I already hired attorney to file a lawsuit against this company what she did to me today it was unbelievable I've done nothing wrong to walk into the store and I always do shopping in the store past couple of years the amount of discrimination and insulting she did to me today she will be responsible 100% I already contacted to the headquarter and I'm hiring an attorney! If you walk into the store I feel like the employees are only working whatever mood they are in in that day this is unbelievable she's the most terrible person I've ever seen in my life I will definitely take a legal action read more

If you're a hetero guy with money to spend and would never admit to secretly wishing you could experience the attention Julila Roberts got in Pretty Woman, then welcome to your new home. I've been coming here for years, and have always left happy. Get to know a shop staff well (I use Elaine) who will always remember your style and can anticipate your needs on future visits. I love that I give one idea, and she comes back with 6 different styles and cuts. The better in shape I got, the better the fit, so my advice to guys that have let their bodies go from too many hours spent surfing the net, eating out daily, or getting lap dances in Vegas, is to get in shape.... you'll appreciate D&G so much more (as I've discovered..... the staff actually once asked "have u been working out? I've noticed.."). Their shirts run across 3 general cuts (classic, fitted, and slim), and I actually have shirts from across the line, so try more than one fit across different styles. Great body cuts, and ideal for the male that just can't seem to 'synch' with Boss (like me). Their suits are ok (not Brioni by any means), but fit well, and their free alteration service is very adequate. read more

This store shipped me a "used/ display " bag !!!!!! I paid full price over $2500 and they shipped me a bag that was clearly either a display or a bag countless other customers have kept returning. There was dust on the sides , the tissue paper was worn and torn , a couple light marks on the leather, one wrinkled spot on the leather (from the folding area,) and the bag arrived with NO TAGS which I now am having to contact customer service about since the website states they don't accept returns without the ID tag and seal. The bag overall was in decent condition considering it was a display but it wasn't BRAND NEW which is what I was paying for. If you're gonna ship me a display, at least tell me and get my consent first , and offer me a discount. But don't make me spend $2500 USED display bag sent to me without tags!! Terrible !!!! Shame on you being such an expensive store and in Beverly Hills of all places, shipping someone a scratched display bag and box and torn tissue paper. I have had better experiences at Coach whose bags are 1/10th the price. *update: I contacted customer service via the online portal and they were kind to let me return it for a full refund even without the tags. Thank goodness! Head of Office seemed nice and understanding. I appreciated that. read more

Friendly associates and cute shoes! Dog friendly too. Don't forget to check out 2nd floor for more selections. read more

Quick stop as we pass through town, great customer service. Only purchased cologne for my men's belated Christmas gift. Will definitely stop again. read more

Love this store! Jose is helpful and will always find the perfect item. Every piece fits like a glove. Items are of high quality. read more

Tips: Wisconsin people not welcome here! The lady I met seems to be in a bad day as she made me feel very undermined. One shirt I got is unfit and when I sent back for fitting it fit fined but the color got ruined, seems like they put it in washing machine with tags on it. Worse place ever. read more

THIS STORE LOOKS AWESOME!!! (from the outside hehe) ;p yeah sadly i never went inside because the stuff inside was so damn expensive, one dress in there costed as much as a 2 bedroom house! but their products look cool. i guess the designers make it so expensive is so that noone can buy it but ONLY "them"? (them meaning the rich people) -_- read more

I loooove this store. Customer service is always superb. A close friend loves D &G. So I got her a nice scarf for her b-day from here the other day. Anytime I need a nice gift, this is my store. D &G never dissapoints. I also love the fact that they have complementary drinks. Great place to shop. read more

After being a repeat customer for several years, I recently bought a bag from their website. The bag was smaller than expected so I sent it back as a return in the same condition I received it in. After ONE MONTH of the bag being in their warehouse and a few emails from me about the status, customer service decided they will not refund my money because the bag was scuffed up and dirty, not by me. Their "customer service" is rude and very unhelpful. By far the worst customer service I've ever dealt with. Wouldn't waste my money on this brand ever again. read more

To these 2 star reviewers. How can you review something negative just because you can't afford it? I'm not walking into a Ferrari dealership and say "gosh, $350k for a car" and then hit up Yelp with a 2 star review. Your wallet can't take it, please go review target. Thank you. ps: the stores rocks and the sales people are among the friendliest and best i've encountered. Period. read more

It's always a good idea to have a hot sales associate to greet you when you walk into a store, don't you agree? This sales associate made my Dolce & Gabbana experience memorable because he was good looking, attentive, knowledgeable of products being sold and very polite. What more could you ask for? read more

My favorite store on Rodeo Dr. I'm a big DG fan and the customer service is great. They will treat you even better if you are a usual customer. read more

The associates here are always very helpful and polite (and good looking I might add). They even call you for in-store private sales. Some of their clothes are bit too flashy or strange so I buy whatever looks nice and unique but at the same time, normal enough for my to wear. I also like their wallets and belts. Expensive yes, but you can't expect to pay much less for stuff from a big time designer pair such as D&G. read more

Pre sale shopping. Jose is the best. He knows the fit and he appreciates a good shoe. No pressure to buy anything you don't love. I hate when they try to tell you it looks good when it DOES NOT! He is fast and friendly. read more

Dolce & Gabbana - Leather Goods Near Me - Beverly Hills, California

Champagne and beautiful silk..... You can stay here all day and play dress up- get a brunch buzz going and leave the place with a happy face. LOVE this location! read more

As a brand, Dolce Gabbana is great quality, fashionable and cutting edge, but this review is about the specific store in Beverly Hills and the shopping experience there, not the brand itself. The store is one of the largest I've been in, outside of their home base in Milan. It's location on Rodeo is easy to find, but you're going to have to park a block or two away and it's rare to get a spot on the street on Rodeo. Mens department is well stocked, with multiple seasons represented, so if you're traveling from a warm or cold climate, you'll be able to pick out some great pieces to take home. Mens suits are extensive and the staff is well educated on the cuts and fabrics available. The in-house tailor tends to cut things a little on the "European" side compared to traditional American tailoring, so if you don't want a suit that stands out as looking too European, be sure to tell him so you can leave the pant leg a little longer and the jacket a little looser. The staff overall are friendly, not pushy, and generally just look like they enjoy working there. Having had multiple experiences with the managers from out of state to help with damaged clothing repairs and finding out of stock sizes/colors, I can honestly say they go out of their way to help you. I used to buy most of my DG clothing locally at Neiman Marcus, but now whenever I see something I like, I check with the Beverly Hills store first as they're so much friendlier to deal with. If you can't get to Milan, this store is the best DG outlet in the US to shop at read more

DG...They are THE WORST DESIGNER company EVERRRRRRRRR!!!! If i could sue them i would! I purchased a cross body bag and heels for my birthday. The heels was a good fit. But the bag was micro. Like no keys, phone nothing can fit inside. So i returned it a day or 2 upon receiving. When they received my order they didn't even tell me. I had to reach out to them looking for my refund. They told me it would take 3-14 business days to receive a refund. I waited and waited nothing! So i reached out again and they told me i can't get a refund because the chain was not attached. LOL! Mind you the chain was never attached when i received it, it was inside the bag. I returned it the same way i received it. I made sure of that because i read their return policy prior to purchasing it. I told them all of this. They reached back out to me like 2 weeks later saying they looked inside and didn't see the chain so they're sending it back to me. Anything or anyone at the warehouse could've lost it. How is that my problem?! So now what am I going to do with a micro bag that fits inside of my palms without a chain?! They are doing everything in their power to keep my money! They received the bag sept 21,2020... it's nov 13th 2020. Still no refund! Very shocking for a "designer" company. A bunch of frauds!!!! I will NEVERRRRRRRR IN MY LIFE BUY ANYTHING OF THEIRS! DISTASTEFUL n DISHONEST company I have ever dealt with! Expensive for no reason! CHEAP company! read more

Okay, I've never been a real fan of D&G. I always thought their stuff were either too flashy or too outrageous to wear. However, after visiting the boutique on Rodeo, I must revise my opinion. I think the store completely turned me! Though not a fan, I now appreciate some of their stuff. Okay, the walkway from the entrance is pretty narrow, with shelves on either side featuring handbags. When I stepped through, I looked left and right, trying to observe the different styles and colors. Up ahead, there were smaller shelves featuring D&G glasses. The shades were gorgeous...but I'd much rather buy Dior or Fendi ones. Anywho, the clothes were very interesting. Some were beautiful, and others were downright strange. The staff was quite aloof, leaving me to roam freely around. read more

My first visit to rodeo drive, and I made a purchase at Dolce and Gabbana. Oh my god the sales person who helped us was SMOKING hot! I think I would've bought anything he had to show me. Oh, and the clothes were great too. It's a beautiful store, and there were a lot of interesting, unique pieces to choose from. Thank goodness we're getting one in Boston soon! read more

Such wonderful guest service here the stylists are top notch. They always call me a Dolce girl when I come in Love this location and will continue to buy from here! read more

Nice store, nice personnel, nice stuff. The biggest store in LA. Once there ask for LUIS PENA, a sales consultant - he knows his job, very polite, careful, detail-oriented. He has helped me with jackets, blazers and jeans so far. Luis, you're my man! Way to go. I would like to thank another guy for a great customer service I got on March 3 (was shopping for briefs, Luis was off that day). Unfortunately, I do not know the guy's name. read more

I was abused in this store big time ! I bough 1 set of lingerie, 2 sets of suits, 2 pairs of shoes. The sales person Betty Fukuchi packed 1 top that I did not pick out & charged me. I did not know until I came home. I went back to return. I did not gave her any instruction to buy that top. She is so out of line ! She told me there is no return & exchange for on sale items. She & the 2 store managers refused to admit their mistake & tried to force me to bought that top until I had to told them I am bring the company & all 3 of them to court. They finally returned my money after Me & my daughter stay in the store for 6 hours !!! Their behavior is not only a major disgrace to the brand, it's also illegal. I will never go back to this store for the rest of my life. read more

This is definitely where I'd shop if I liked people being rude to me and ignoring me. I almost bought a dress on sale that looked baller on me, but next time I think about dropping that much on a single piece of clothing I want the salesperson to spend five minutes pretending to pay attention to me instead of acting like he's bored out of his mind. I'd say the enthusiasm level of the salespeople was more suited to working at a McDonald's. read more

Good prices and perfect service, but designs are very ordinary and untaste ! I've purchased there a dress and wasted two days to make re-design, also to adjust size to fit to figure well because it too wide in waist line ! So this store is good if you wanna buy some accessories or gifts to your lovely ones. Keep in mind that if you have a specific size like 34-DD, these designs may not fit you. read more

Dolce has some great fun clothes, particularly for parties and evening events. Cool store and great window displays.

I want to D& G at the Cabazon Premium Outlets last Saturday with my teen age daughter, my adult niece and her BFs little girl. We went there on the advise of a sweet woman who works at Anne Fontaine (fabulous store and staff) after sharing with her that Prada (also amazing) had shoes my daughter wanted but not in her size. When we go to D&G we were left standing in the cold while the doorman (Awful putzz with a rose tattoo on the left side of his neck) said he had to get a sales person to assist us (up to this point there was no one in the store (no workers , other then the putzz and no customers), but he not once, but twice declined to allow us entry until a sales person was available...While we were browsing (and our assigned sales person was chatting with the putzz) other customers walked easily in without being stopped or assigned sales people...I spoke up about it and the y staff just made excuses, so I took my family and my money and left. I will absolutely be contacting corporate... read more

Note: I reviewed this place like 5 months ago but everytime I tried to edit this page I kept on getting an error so I removed it and rewrote the review. I apologize in advance if thats against the rules! I've been coming here for a long while now to spend my parent's money without thought, and most of the time I come home satisfied with my purchases. Service is generally very good but since everything is pretty personalized it takes a while when my sales associate is running around the store getting everything I want. You can get whatever you want to drink, from water to coffee to champagne. If you were smart, you'd choose the non-alcoholic beverage. That way you will still have your moral compass intact. The free alterations are always a plus, but the drawback is that I generally have to go to the store to pick up my shit after I get it altered just so I can try it on to make sure everything is fine. If you need someone to help you pick out mens clothes, ask for my buddy Luis and say that Eric sent you. read more

Brandon was super helpful in showing me the line. Offered to bring out some that were not out yet. Very nice...he was cool and found out he was from my old home state. No wonder! I'll be back to shop again! read more

I make a point of visiting D&G at least once every season--that is to say, four times a year. I always walk out of the store with items I'll want to keep forever. I love the youthful but sensible D&G style and the way I can mix and match with so many kinds of shoes and accessories. The staff at the BH store is helpful and attentive without being overbearing. Betty the sales person has been especially helpful for my past several visits, and she remembers me when I return. At D&G, my money is always well-spent. read more

The corporate office contacted the store and told them to facilitate the exchange. The person who helped me at this store was friendly enough, introduced himself, and handled everything professionally. No apologies, just a plain and simple business transaction. I was, however, warned to "make the right decision" because no other accommodations would be made. Walked into Bottega Veneta next door and was greeted with smiles and handshakes from the security guard and half the sales team, offered water, and treated like a friend. Striking difference. At least I was able to get the shirt exchanged. read more

The stuff that they sell is overpriced and quantity isn't good for prices they charge. I visited there a few times and found a few things to buy, then went to ebay, compared prices and purchased same items for it's real prices which are 2-5 times less! read more

Dolce & Gabbana shop in bev has all the goodies from the collection each season so thats sexy. But in-house alternation here sucks and take long ass time. It took these guys 2 weeks to cut a jean. thats jack shit. read more

They are known for the way their dresses fit women and their tailored suits. The second you walk into the women's store you see a giant screen that is playing the current runway show at the time. The entire store has glass chandeliers imported from Murano, IT and the women's VIP area has mink on the doors. Very beautiful store. read more