Came to my RV space and repaired my AC unit. They were on time worked on my AC in neet, clean with…read morea very professional technician.

We had a true emergency with our RV while traveling from out of state. Our trailer stabilizers were…read morestuck and wouldn't detach from our truck, threatening to derail our entire vacation. I called and spoke with Ali, who immediately told us to bring it in. From that first conversation to the end of the service, the entire team was outstanding. They went well above and beyond locating a hard-to-find part hours away and doing whatever it took to get us back on the road quickly. Thanks to their expertise, quick thinking, and incredible dedication, we were able to continue our vacation without missing a beat. The level of customer service was exceptional, and the pricing for an emergency service especially considering how far they were willing to go was more than fair. You truly saved our trip. Thank you so much for everything you did. You've earned a loyal customer for life!

The brakes on my 44' triple axle gooseneck trailer were not working correctly. I was only in the…read morePhoenix area for a few days. They were able to get me in the day after I called. Based on my description, they told me that the repair would be a couple thousand of dollars. However, once they inspected it, the brakes were just out of adjustment. They greased all the wheel bearings and adjusted all the brakes for less than a thousand dollars. This shop is very professional and honest. If I lived in the Phoenix/Mesa area this would be my go-to shop.

The best trailer repair shop around. Neil the owner is super easy to deal with. They are insanely…read morehonest super knowledgeable and they get things done very quick even when they are a week behind they always find a way to get your trailer done before your expecting. I've had a couple other shops before I found these guys do work on my trailer and not nearly as good as Neil and his team. Thank you!

They were helpful and responded back saying that they didn't do the type of work that I was looking…read morefor, but they were quick to respond.

Great place with many locations , I met the owners Stacy and Ron Hayes they are great down to…read moreearth people that truly care about their customers and and employees and it shows by the great customer service I always get when I go to buy my welding supplies.. Local owner and operator business are so far a few between these days and it feels good to know my hard earned dollars I spend there are at the local level and not some big corporates chain and why I will continue to give my patronage to Verns Welding Supply !

This company is simple and honest, I highly recommend using them for your trailer maintenance and…read morerepairs.

Super customer service. We had a small project involving a spare tire bracket to be welded on the…read morerear bumper of our travel trailer. Our auto shop recommended Wrangler Trailers. We called and spoke with Brad on Monday afternoon and he said to drop by Tuesday morning. We arrived around 8:00 AM, met Brad, and within minutes the job was done rapidly and professionally. Brad took time away from much larger (and more profitable projects) to handle our need and wasn't going to charge us, so we contributed to his lunch for the day. If you need help with a trailer, want professional and quality work, do yourself a favor and call Brad. Bob G Gilbert

I've bought parts from them since my less than desirable visit and they've been just fine sinceread more

These guys are awesome!! Did some suspension work on my motorhome. In and out same day and they…read morewere $1400 less than Camping World in Mesa for the same exact work.

These guys ROCK!! I had some stuck tie-rod ends and asked if…read morethey could get them loosened up? Got a call next morning, they were ready.

I took in both complete spring packs off my 3/4 ton pickup truck to be re-arched or replaced. They…read moresaid they were too worn to be re-arched and should instead be replaced. I agreed and also asked them to go ahead and just replace everything, shackles, bolts, u-bolts and overloads. Paid upfront with my credit card and a week later, my parts were ready for pickup. Picked them up and went to install them. That's when i noticed an issue. There was a set of spring alignment pins for a Freightliner but there were no overload springs. It's easy enough to return the pins but without those overload springs, it is not possible to tighten the u-bolts as i am unable to use the existing top plate or cast iron spacer because of the overload spring alignment nubs that are cast into the part. So, at that point the installation could go no further. I called Spectrac to try to figure out what happened and what needed to happen next. This is where things get weird. I "assumed" that the semi truck pins were supposed to be the overload springs and someone had an oops moment. It happens to us all from time to time so no big deal. Then i'm told that the only mistake was giving me the pins and if i wanted the overload springs i had paid for already, i would be blessed with the opportunity to pay for them again. After having already spent $900 on rear leaf springs, overloads, shackles, bolts, and u-bolts, i was repeatedly, but politely, told that these are not "usually" included with rear springs and that if i wanted to finish this installation, buying new overload springs from them was my only option. That is not an option. So, here i sit with an undrivable truck, a $900 hole in my wallet, and a company that could care less. All because of two overload springs i already bought and have not received.

Spectacularly bad service. After years of enduring unhelpful staff, inconvenient hours and access…read morerules, we finally decided to close out our storage room. To our surprise, UHaul had put an extra lock on my unit! No reason given (I was current on payments). They didn't bother to notify me they had added a lock. Then (given their track record, no surprise) they couldn't find the key! After waiting almost an hour, at my insistence, one of the staff finally came over to try to drill the lock off. Eventually, we got in and cleared out the unit. The whole time we were made to feel we were the ones inconveniencing them, not the other way around. Did they ever even apologize for the center's mistake? No. The situation was bad enough. But dealing with sullen and rude employees made us furious. The manager here has some big customer service training challenges! How do I give zero stars?

I know these guys and their the top tech in AZ. I'm so glad…read morethey are building a great company, with great deals. They can do anything from putting on a new roof to installing new technology. They are the #1 guys I would call for my RV.

These guys do great work and very quickly. Glad to get in their schedule early! The guys were…read morecareful to work around my pets and everyone was safe and sound. Hands down, 100% the best remote RV tech experience I've had in my two years of full-timing.

Imperial Trailers in Mesa is the kind of mom-and-pop shop you want in your corner during a trailer…read moreemergency. They got me set up with two trailer hubs quickly, working with urgency and keeping communication clear the entire time. They answer their phones, get things done fast, and genuinely care about their customers. If you're in the market for trailer service, this is the place to go.

Great people, helped us with a flat on our trailer in the middle of this heat. Will be going to…read morethem for any sort of maintenance or parts. Very straight forward too, which is a plus.

I bought a car hauler from David Kelly at this Mesa location but picked it up at the Phoenix…read morelocation. David was great to work with. Smart man. Very knowledgeable. I showed up to purchase a car hauler that said it was at the site but ended up selling the night before. David ended up selling me the trailer I wanted from Phoenix originally but was more expensive. He dropped $200 off that trailer and I was able to pick it up within 30 minutes. The Phoenix off was helpful when I arrived to pick up the trailer. I didn't get the worker's name but he showed me how to attach the trailer to my truck and then he noticed my truck was not charging the power brakes he took the time to show me where the fuse was for trailer charging which as soon as he pulled it out and put it back it started working again. Definitely good experience with Big Tex.

The ladies in the office and the gentleman hooking up our new trailer provided amazing customer…read moreservice! They were very helpful and kind! This is how customers should be treated! Thank you so very much!