I called Kyle McKibbon about a used Verona LE. He initially responded quickly and said that he…read morewould follow up on the questions that I asked about the price and condition of the coach. After two phone calls, multiple texts, and three days later, Kyle gave me no answers. He said that he was waiting for the boss to give him an answer, then said that the boss was in meetings all day, then said that he (Kyle) was at a Renegade function and when I asked to talk with someone else, he said that the non-answer must have been an answer "no" to my question. Wow! That is pathetic customer service! If it took three days to not get an answer on four rear tires, how long would it take to write up and process the deal and get the coach serviced so I could pick it up? He admitted that they had the coach unsold for 6 months and had another buyer that had not been able to get it bought either . I certainly know why.

Expensive for covered extended warranty work.  We have an extended warranty and one of the items…read morefound while doing Preventative Maintenance (PM) work was covered under our warranty. HOWEVER,  Velocity Truck Centers' repair work was overpriced and most of the charges not covered by extended warranty.  Example:  1.7 Hours to diagnose a leak, 2.2 Hours to Remove and Repair, and 1 Hour Access.  (Total:  $1,219.40)  WOW, that doesn't include the part!  The location of the repair was at the rear of the coach, top of rack support, removing a few screws.  Extended warranty company paid for 2 Hours.  (Total:  $250.00).  We had to pay $869.40 because neither company would budge and we needed our coach back to get to a commitment. Note:  We took our RV there due to an Engine Light on and they work on Freightliners.  While we had it there they recommended to perform PM.

We just bought a used 2015 Trident travel trailer from Sunland RV. It was a very smooth transaction…read moreand a great price! The company is family owned and treated us right. I wish there were more companies like them around! When we found some issues with the used trailer, Ty was on it and helped us above and beyond what I expected. They are transitioning and offering brand new Palomino trailers as well as parts and service. I will definitely be revisiting them to buy new as well as any parts I might need. Thank you Sunland for the exceptional service and care you provide. Brian Olsen

We have been working with Ty to purchase a camper for over 6 months now. He is extremely…read moreknowledgeable. We ended up ordering a camper and the entire process was seamless. The communication and the subsequent work needed on our truck to accommodate the camper was done well and timely. Would highly recommend this company if you are looking for a camper.

What a great experience ! We have been shopping for a new toy hauler, from beginning to end our…read moredeal with them from sales, finance, service everybody was so friendly , responded to us right away with all questions ! They were low pressure and just a pleasure to do business with ! We highly recommend Luxury RVs of Arizona

I purchased a used truck camper and had it installed, on the way home it flew off the truck. Luxury…read moreRV is denying any responsibility at all in their role of not properly installing the camper on the truck. I am out $30,000 not to mention the damage to the truck and tow fees. Do not ever go to this place!

Our company had wrenches n ratchets out to service one of our vacuum trucks. They were on time,…read morevery knowledgeable, and affordable. Communication was absolutely wonderful with updates and estimated arrival. Their two technicians are very kind and informed us of everything they were doing. Highly recommended

I was in the process of looking to purchase my first used Class c RV…read more I scheduled an inspection and W&R was timely, thorough, patient, and very customer friendly. I drove my RV home and had no issues on my 7 hour drive home. Thank you for being so reliable and trustworthy. I would not have purchased if I didn't feel the inspection wasn't thorough.

The best trailer repair shop around. Neil the owner is super easy to deal with. They are insanely…read morehonest super knowledgeable and they get things done very quick even when they are a week behind they always find a way to get your trailer done before your expecting. I've had a couple other shops before I found these guys do work on my trailer and not nearly as good as Neil and his team. Thank you!

The brakes on my 44' triple axle gooseneck trailer were not working correctly. I was only in the…read morePhoenix area for a few days. They were able to get me in the day after I called. Based on my description, they told me that the repair would be a couple thousand of dollars. However, once they inspected it, the brakes were just out of adjustment. They greased all the wheel bearings and adjusted all the brakes for less than a thousand dollars. This shop is very professional and honest. If I lived in the Phoenix/Mesa area this would be my go-to shop.

I had a very disappointing and unsafe experience at Deer Valley Trailers. I brought my trailer in…read moreto have the jack repaired. The team had me remove my off-road vehicle from the trailer, they took the trailer into the shop, and then later placed the trailer back onto my vehicle -- but did not latch or secure it. This was never communicated to me, and it is not stated anywhere in their paperwork. Several employees stood outside and watched while I began loading my off-road vehicle back onto the trailer, and no one warned me that the trailer had not been secured. As soon as weight went onto the trailer, it shifted forward and hit my SUV, causing damage to the rear of the vehicle. When I brought this to their attention, the business took no responsibility and said it was "their policy" not to latch trailers, even though they still placed it on my vehicle. The owner, Mike Pauly, also showed no interest in helping resolve the situation. While I acknowledge that I should have double-checked the latch myself, I reasonably expected a professional trailer shop to communicate safety risks and not return a trailer to a customer in an unsecured condition. The lack of communication and accountability was extremely disappointing, and I would caution others to be very careful when doing business here.

Customer service was AWESOME. That ladies in the office were friendly and efficient. I pulled…read moremy trailer to the back gate and the techs were there to greet me and check out the issue with my boat trailer. They did a quick electrical diagnostic. The whole repair took less than 2 hours. The cost was very reasonable. I strongly recommend this place if you need work on your trailer.

My experience with Rowley White RV has been extremely disappointing, particularly regarding the…read moreworkmanship on my shower and the way the service manager handled my concerns. Rowley White was paid to repair and reseal the shower after a significant water leak. However, the shower began leaking again. After reviewing the caulking more closely, the workmanship appeared unacceptable. Areas had little or no caulk, there were large gaps, and it appeared that old, yellowed caulk had not been properly removed before new caulk was applied over it. See attached photos Instead of taking responsibility and professionally addressing these concerns, the service manager, Jeremy Solaro, became rude and dismissive. During a recorded conversation, he stated that he was "done with me" and was "not going to do this anymore." When I requested that the repair be handled at their Phoenix location because of the travel burden and my increasingly negative interactions with him, I was told, "It has to be done here." I was not asking for anything unreasonable. I simply wanted the work that had already been paid for to be completed correctly and the recurring leak properly investigated. Rather than focusing on resolving the workmanship issues, management appeared more concerned with defending the repair and blaming maintenance. Most concerning, after I called the dealership out regarding the poor workmanship and continued to request accountability, I was informed that I was banned from returning as a customer. A dealership should stand behind its work, treat customers respectfully, and correct legitimate workmanship concerns. Customers should not be punished or banned for questioning repairs that appear incomplete or improperly performed. Based on my experience with both the shower repair and the treatment I received from management, I cannot recommend Rowley White RV.

Rowley White RV - Phoenix, AZ…read more I dropped off my brand‑new Genesis Supreme fifth wheel at Rowley White RV on February 22 for a scheduled warranty appointment. The main issue was a water leak near the steps, which I documented and sent to them. Despite having my RV for over five weeks, they admitted via text that they hadn't touched the leak for more than three weeks because they were "waiting on backsplash tiles." I repeatedly told them the backsplash wasn't damaged and that I was leaving the state soon -- yet they delayed the repair anyway. When I finally picked up the RV, they told me it had been quality‑checked and that the leak was fixed. Within hours of plugging it in at my new home in Texas, the same area was leaking again. The repair was poorly done, as shown in my photos -- sealant smeared around fittings, loose clamps, and mismatched parts. When I contacted them, the response was simply, "Oh no, what do you want me to do?" -- no accountability, no apology, no solution. To make matters worse: * Two rear lights were left on, draining my truck battery overnight. * The gray tank valve was left open. * The awning fabric now looks damaged, though it wasn't before. * The faucet they were supposed to fix is still broken. This was my first fifth wheel, purchased new and used only four times. I trusted Rowley White RV to stand behind their product and warranty. Instead, I received delays, poor workmanship, and dismissive communication. The repair estimate even shows they were paid for the leak repair -- yet the leak remains. If you're considering service or warranty work here, document everything and inspect every inch before leaving the lot. My experience was unprofessional from start to finish.

Very good service! Fair prices and quality work. They show up with 2 guys and get the work done…read morewell and fairly quickly. They are super reliable and do very good work!

We inquired about an inverter for our RV refrigerator. Ty responded quickly and thoroughly to our…read morequestions offering options to resolve our needs. Thank you Ty for your help!