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    Tom's Camperland - Mesa

    3.4 (184 reviews)
    Closed 8:00 am - 5:00 pm

    Tom's Camperland - Mesa Photos

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    Noe C.

    We drove from Las Vegas to Mesa and back in a single day in order to trade in our previous trailer and purchase a new one. There were several local RV dealerships we had visited, but none provided the same level of customer service we received from this dealership and every single one of its employees who helped us. We were a little nervous about purchasing out of state, but Matt and Emily made the process as easy as possible and gave us the confidence we needed to move forward. They were able to get us a much lower price on the trailer we wanted to buy and got us approved for an interest rate 3% lower than what local dealerships were quoting us at, saving us thousands of dollars in interest. Even when the trailer we intended to buy sold to someone else unexpectedly, Matt found a similar (but actually better) one at another location and ensured it was delivered to Mesa and ready in time for our arrival (relatedly, highly recommend putting that fully refundable hold deposit down like we **should** have - sorry for not listening to you there, Matt). Once we arrived, they quickly (but thoroughly) walked us through the entire process - from the rig walk through to financing to hitching it to our truck. The team members in service and the warehouse were very informed, approachable and friendly and a pleasure to work with. A couple of days after we took delivery of our trailer, I reached out to Matt via email with some follow-up questions and he was quick to reply, something that is too often rare once the deal is closed. It was impressive. I do not react well to high-pressure sales environments and REALLY appreciated that there was nothing like that in our experience with Tom's Camperland in Mesa. I can't recommend this dealership enough. The only downside to all of this is that they are located so far from where we live, but we plan to reach out to them with any future needs, advice or purchases because the level of service is well worth the drive.

    Huge gouge
    Jen M.

    Firstly, let me start by saying that the only positive experiences we had with Tom's was with our sales guy Matt & our walk thru assistant, Angel. They are the ONLY reason we didn't back out of our purchase of our 2022 Encore Rog. Both were polite, communicative & up front. They deserve a raise or a better place of employment. We were told that our camper would be ready to go, ready to roll off the lot at 3pm. We arrived at 2:45pm to allow extra time for ourselves, but we weren't prepared to be flat out ignored for nearly an hour. No less than 10 employees walked by us as we were waiting for our final walk thru, offering zero instruction or expectations for the process. We saw only one worker doing the walk thru check out process & asked one of other employees, Emily, why there was such a backup in the walk thrus. She snarked "well that's because it's hard to find good workers who will show up on time" while walking away from us & the situation. No effort to make the situation better by potentially calling to action to help the swamped employee, Angel. Emily chose to be rude & dismissive towards us when we had just signed over $26k in financing with her a week prior. She flat out acted like we were the ones being unreasonable for asking what the hold up was. Angel was doing his best with finishing up a walk thru with another customer but she sure did try to make it seem like it was his fault, when it was clear he was scrambling A L O N E to get everyone taken care of. Pretty much as soon as Tom's got their financing money, they stopped trying to provide any reasonable level of customer service. During our check out, we noticed our brand new travel trailer has MANY issues that needed repair already. First of all, they didn't even WASH it. It was filthy. Both sets of blinds were broken. The air vent has adhesive reside stuck all over it, there wasn't enough air in the tires & roof rack was obviously broken & shoddily put back together before we arrived. As we went to plug it up to test the electrical system, another employee comes flying thru the warehouse with a fork lift & runs over the cord that's attached to our trailer. He ends up getting the cord caught in the forklift & it YANKS our small trailer so hard & pulled it forward so violently that it slammed into me & almost knocked me down. Absolutely ZERO acknowledgment from the forklift employee, he just kept going with no apology or to even see if we are ok. We ended up finishing our walk thru around 1.5hrs after it was supposed to start. Feeling good about our adventure trailer itself but feeling no love lost towards Tom's camper land as a whole. Most of the employees are riddled with excuses & apathy. Once they have their money, you cease to exist to them.

    2 boxes of Swifter mop pads of filth that they did to clean after themselves. Took me 4 hrs to clean
    Gina S.

    3 months before taking our RV in for warrant repairs, I coordinated with service dept rep Jacob. There were emails, phone calls and extensive noting of thing that needed to be done and finished within the week we left it with them. We live full time in our RV and had to rent a place for $1000.00 that week while they had it. They knew this was a huge financial strain on us and they knew their job when we dropped it off on the Saturday before our appt on Monday. Jacob went and blue tapped all issues needing repair and fixing with writing all down as he went along. I called on Monday afternoon to inquire how things were going and he replied" we are going to get to it, but we are very busy". Reminded him this was costing us daily. Called midweek on Weds, left message with no answer back. Called first thing Friday morning and he said" Looks like everything is good to go for a pick up on Saturday, I'll talk to my technician and call you back, otherwise come in the morning". No return call back. Show up at noon on Saturday. Jacob not there, but Asst. service manager Brendan? takes up to our RV in back service lot. All over the ground was nails, screws, garbage, metal pieces strewn all over as I walk around RV. Walked in our RV and only 2 items were stapled into place and they made a mess of that as well. They over screwed a frame plate for cabinet above Rv and broke it, NOTHING on our list was completed. I was extremely upset and asked for Manager Allen. He said " I will talk to Jacob in the morning. I'm really sorry and I'll call you first thing on Monday morning to find out why items left with us were not addressed". I call at noon on Monday and Allen is not in store, left msg for call back. Call Tuesday at 10;00am, nope no Manager in but Jacob will call me back. Jacob calls and explains" I think there was a misunderstanding. I thought you asked for a "diagnostic" look over of RV to see what was wrong" WHAT??? I told him, "why would I have spent this time and effort 3 months before appt to get approvals from Rv manufacturer, tell him time after time , we have to move out of Rv and get a rental in Phoenix and that it was going to cost us a lot of money." Dumb struck, extremely angry, no call from Allen the General Manager and NO reimbursement for our rental for the week that we needed to move into and they DID NOT DO what they said they would. On a side note, as we were hitching up our rig, another rig just like ours was bought from Toms. The gentleman was with his elderly father. He told us they drove 8 hours from CA to pick up their new RV. They were also told by Toms that their rig would be ready to haul home when they got there and that the rig would have a issues fixed and cleaned. He was very upset as well and exhausted from the drive he told us. On our rig, when I dropped it off, it was washed and cleaned inside and out. When I picked it up, I started crying because there was overspray of product all over outside. On the inside it took us 4 hours to clean it before we could move back into it. I went through 2 boxes of swifter mop pads, saw dust, greasy hand prints, etc. I will attempt to add photos and video from husbands phone of many photos I took during this horrible experience with Toms Camperland of Mesa, AZ

    Heat from the water heater warped the wall. diamond plate was used to cover the area and prevent further damage

    Jury is still out: I purchased a 2023 Expedition Aliner in Nov. 2022 from Tom's camperland in Mesa Az. Aliner requires anyone who has purchased their products to contact the dealership for any issues you might have. Well I had a few and I'm still waiting for Tom's camperland to get all the warrantee authority to fix the issues. A warped outside wall around the water heater due to poor venting, caulking issues, struts that break and a few other items. Now for Aliner: They started out willing to listen to my complaints and admitting that they had similar issues (warped wall) with other units. But again, I have to deal with the dealership. I've kept Aliner's service manager (Kevin Carmean) in the loop with all correspondence between myself and Tom's camperland but now I have not heard back from Aliner to know if they have even been in touch with the dealership. I paid cash for this unit and not a happy camper. I would think that Aliner's reputation is worth keeping the dealerships on their toes with warranty issues and Aliner's ability to keep in touch with its customers. The fix for the warped wall? Put diamond plate over the area. Again, jury is still out.

    Shopping
    Darryl N.

    Did quite a bit of walking around checking out the campers. This is one of the very few places in AZ that you can find more than 2-3 truck campers. They seem to focus on truck campers and bumper pulls. We like wandering without sales people chasing us. It was pretty busy and we enjoyed walking through the indoor and outdoor areas. We did not find what we wanted. We noted the prices were fair. Some of the used models seemed a little overpriced, but that is what I have even noticed with private sellers in AZ. Didn't buy, but we weren't put off. We did have a question, but it was not important and the staff outside were busy with other customers. They did seem friendly. If you want help or want to be guided then go inside and start at the front counter.

    Lisa T.

    The level of incompetence at this place is unreal. We bought a truck cap and rack from this place for our rooftop tent. We went to go for our appointment only to find out that it was never actually scheduled and they forgot to put us on the schedule so that was the first mishap. Went to get It installed and we got there and the rack was back ordered. They did not tell us this. So now we had a rooftop tent and a rack. They offered to switch to yakama brand for our RSI cap , brought it in Saturday only for them to tell us that the rack is not compatible with the cap.... We were given an option to have it drilled into the cap so we picked that option. We had the rooftop tent stored at Tom camper land as it did not fit in the bed of our truck and we could not continue to use our truck so they offered to keep the cap, install the rack and put the tent on for us and then we would return once it's ready. Four days later we get a phone call that the rooftop tent has been damaged from a forklift before they got it and it will cost $1000 to fix it they accept no responsibility and they say it was done before we brought it there which is obviously not true as we personally took it out of the box the box was not damaged and we don't own a forklift to do this ourselves Image is posted below of the damaged roof top tent regardless stay away from this business as they except no responsibility and are clearly incompetent. ZERO STARS

    My rig at home getting ready for my Colorado trip . Thanks toms camperland

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    3 years ago

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    7 months ago

    They reinstalled the Leer tri fold flip top on my truck. Job well done at a fair price

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    3 years ago

    Been dealing with them since 2019. Very professional and accommodating. Jason runs a good ship.

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    Page 1 of 5

    Ask the Community - Tom's Camperland - Mesa

    Review Highlights - Tom's Camperland - Mesa

    In Feb 2017 my wife and I were searching for a Lance 1685 travel trailer with a certain type interior.

    Mentioned in 23 reviews

    Read more highlights

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    Little Dealer Little Prices

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    Just bought my first trailer from the Mesa location and had the best experience!! Thank you to the…read moreentire sales department for making this process super easy and stress free!

    After a truly disappointing experience at Camping World (see my Google review on their Mesa…read morelocation), we walked into Little Dealer, Little Prices in Mesa--and everything changed for the better. From the start, Carole, our sales rep, was incredible--friendly, knowledgeable, patient, and never pushy. She helped us explore the options, answered all our questions, and guided us through the entire process with professionalism and care. We also interacted several times with Jamie, the sales manager, who was helpful, attentive, and supportive throughout. He made sure things stayed on track and contributed to the positive experience. We showed them the written offer from Camping World for our trade-in, and they immediately matched the $15,000 value--no hassle, no runaround, just straightforward and fair. In finance, Andrew and Kyle were excellent--clear, efficient, and easy to work with. Everything was explained up front, and the paperwork process was smooth and stress-free. And James B.--the real MVP--walked us through both of our new campers. He was incredibly patient and thorough, taking the time to explain every detail and feature. He made sure we were fully comfortable before we drove away, and we truly appreciated his care and expertise. We left that day with two new campers--one for us and one for our son--and felt confident and well taken care of from start to finish. If you're shopping for a camper or RV in the Mesa area, skip the hassle and head straight to Little Dealer, Little Prices. We left as truly happy campers--thanks to an outstanding team that delivered the experience every buyer hopes for.googl

    Tom's Camperland - Mesa - rv_dealers - Updated May 2026

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