Got brakes replaced for my BMW X3 and I definitely recommend these professionals. Slide pin got…read moresnapped during the replacement but they were able to run to nearest store to get the part and complete the replacement. Professional, technical and good communication and value!!

Matthew came to my house to do an oil change on my Honda Odyssey and the experience was fantastic…read more He even called ahead to let me know he'd be running a bit late due to traffic -- that kind of communication is rare and much appreciated. Once he arrived, he was friendly and professional, and did clean, efficient work right in my driveway. He walked me through what he checked without any upsell pressure. No waiting room, no dropping the van off -- mobile service this good is hard to find. Highly recommend asking for Matthew!

They're so consistent. Over the years I have come to them for oil changes, brake pads, an engine…read morevalve cover gasket, and a radiator for a common sedan. I've had some work done elsewhere too and overall Loyal is very solid in comparison. They can give you options for the parts they will be using so the quality is as quoted. We are lucky to have such a neighborhood auto mechanic shop.

Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my…read morecar as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down.

I had a really simple need: my tires needed air. I drove up, and to get me in faster he directed me…read moreto the rear of the building where the technician filled up my tires. No charge. This was some good classic customer service. I also appreciate the flexibility to get me in and out fast. When I have a car for oil changes (long story) they'll definitely be my top choice.

Staff were very helpful and clear. I came around 3pm on a Friday and it took about 1hr for an oil…read morechange. I had no issues, I would come back again.

The service was great very affordable and efficient would recommend . Staff are very professional…read moreand knowledgeable

The team here was great as always, quick, professional, and efficient. My go to spot for my oil…read morechanges in the city! Highly recommend.

I highly recommend Tony and his team! Tony is very trustworthy, kind, and genuinely great at what…read morehe does. He took the time to explain everything to me and made sure my car was taken care of properly. I really appreciate his honesty and the great service from his technician and the entire team. It's such a relief to finally find someone I can trust with my car. Tony is officially my go-to guy for all my car maintenance from now on. Thank you again, Tony and team!

very nice guy. My electrical problem was outside his expertise so he recommended another car…read moreservice who specializes and they turned out to be great. I think he is a very honest guy.

I took our vintage 2000 Honda Civic DX to Matt for an oil change and full inspection. Per their…read moreprocedures, the professional technicians reviewed all aspects of steering, belts, hoses, electrical, brakes, etc. and corrected a few minor issues. In addition, a special item was that they noticed cloudiness in the lenses for the front headlights. The team polished these and restored the beams to full luminosity. Great job, Matt ! PS: Front desk personnel are also very helpful with scheduling, etc. Give your business to Matt ! mark o. Seattle 02.20.2023

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

Abey's always great and very friendly at the Ballard location!…read more Quick in-and-out trip for oil change and new air filters. Was $130 for the synthetic oil change, which is comparable to other places

I wanted an oil change. My philosophy is that if the oil is dark brown, regardless of the brand, it…read moreis dirty. So the technician approached me and then I showed him the Grease Monkey price list I got off the web: --Conventional oil change: $29.99 --High Mileage, or Synthetic Blend: $49.99 --Mobil Super™ Full Synthetic: $69.99 (this is the one that I wanted) --Mobil 1 Full Synthetic: $79.99 The man told me, "Those are THOSE Grease Monkey prices, they are not OUR prices." What? Why not? Won't you honor your own prices? Nope, he said. So I drove off and went to Jiffy Lube, where they had a Pennzoil Platinum oil change for $85.99. It was not the price so much at Grease Monkey as it was the technicians attitude, like he was pissed that I would even ask. That's a bad way to treat ANY customer. I will admit that I have not seen a $30 oil change advertised anywhere lately, but that's not what I needed. I figured $50 was fair for a synthetic blend, but it is too low compared to the advertised prices, which seem to be wrong. Like I said, attitude is everything, even more than the cost. I don't like feeling like the interruption of ANY business, as the customer. (P.S.--Grease Monkey's actual prices at this location are $30 higher for each service above).

I wanna throw a shout out to the team at Valvoline for doing a solid five star job. I appreciate it…read morethere expedited service and expertise as well as their friendly demeanor.Had an especially solid experience with Miguel and Zak and their female team member whose name I couldn't see, but started with an A. They gave me an experience that will definitely make me come back. I appreciated the heads up that I had a reusable air filter and that they offered to give it to me to rinse out at home and reinstall at a later day well installing a fresh one for me for the meantime. Five star service and they deserve a raise! Mahalo!

The team worked fast and changed the oil well. They were friendly and kind. It was also nice that…read moreyou can stay in your vehicle the whole time. The oil change did take a while partially due to them pumping/draining for quite some time, then they have to queue the oil bottles for double check before putting it in your car and then waiting for a admin to ask about upgrading/ filter change. Definitely not 30 minutes, it took a little over an hour so bring a book.

Easy to work with. Dropped truck off and had it back in a day. Owner called and updated me as he…read moreworked and the price was not a suprise nor unreasonable for such quick service. The owner contacted me a few days after to make sure it was still working well. A nice touch.

Amazing Find!! Super Honest. Extremely Professional. Extraordinarily Speedy. Best Prices…read more If needed, I will be back.

Mike and Zack are super friendly, honest, and genuine down to earth guys! They explained the whole…read moreprocess clearly and reassured me about what was going on with my car. Best of all, they saved me a ton. It came out to practically a quarter of what my dealership quoted me! I'll be back.

Unfortunately, I have to update my initial review. I spent thousands of dollars replacing a hybrid…read morebattery but after 7 months, I got the exact same error message again. There were also communication and supply issue when we initially got our hybrid battery replaced. It took us a lot of trips to the shop because they didn't have the battery from the supplier yet and they did not communicate it to us.