I wanted an oil change. My philosophy is that if the oil is dark brown, regardless of the brand, it is dirty. So the technician approached me and then I showed him the Grease Monkey price list I got off the web: --Conventional oil change: $29.99 --High Mileage, or Synthetic Blend: $49.99 --Mobil Super™ Full Synthetic: $69.99 (this is the one that I wanted) --Mobil 1 Full Synthetic: $79.99 The man told me, "Those are THOSE Grease Monkey prices, they are not OUR prices." What? Why not? Won't you honor your own prices? Nope, he said. So I drove off and went to Jiffy Lube, where they had a Pennzoil Platinum oil change for $85.99. It was not the price so much at Grease Monkey as it was the technicians attitude, like he was pissed that I would even ask. That's a bad way to treat ANY customer. I will admit that I have not seen a $30 oil change advertised anywhere lately, but that's not what I needed. I figured $50 was fair for a synthetic blend, but it is too low compared to the advertised prices, which seem to be wrong. Like I said, attitude is everything, even more than the cost. I don't like feeling like the interruption of ANY business, as the customer. (P.S.--Grease Monkey's actual prices at this location are $30 higher for each service above). read more

Pulled up, one car in the pit, no one working on it. Some dude comes out and lets me know it'll be 40+ minutes to wait and to then get the oil changed. Would not want any work from a business like that. read more

Great experience! They look out for you here. Very efficient time and even topped off my air! James and Alan were the best! read more

Poor customer service. Middle aged overweight woman with pink hair extremely rude. Listen to the ratings and go somewhere else

Umm... This might have been the best oil change of my life. The opened on time and the staff were all helpful and professional. I sat in my car and they checked the usual items and checked my manufacturer reccomendended maintenance schedule but they didn't put any pressure on me to buy things I didn't need. They didn't lie to my face like another oil change place did and my Honda dealership did. The oil change took about 15 minutes and there was a coupon for a bit of a discount. Honestly, I just would not go anyplace else for an oil change after this experience. The price was competitive. It was $97 for a synthetic oil change and the coupon took off $15. read more

Any auto shop is only as good as the people working there. And people--especially in high-turnover, high-burnout industries--are shaped by morale and the way the place is run. That's what sets this Grease Monkey apart. I came in overdue for an oil change--always a little anxious that something won't get put back right and cause issues later. Instead, I got a calm, competent team and a manager, Allen, who caught a record error before I even brought it up. Allen was easygoing and transparent--clear communication without skipping important details--and had a grounded, non-micromanagey approach to running the shop. He also pointed out a very minor oil leak and gave his honest take: most likely the rear main seal, but very superficial. "If this were my vehicle," he said, "I wouldn't worry about it too much. Just monitor it." They showed me my air filter before replacing it--no pressure, just a quick visual. The price felt fair, especially when you factor in the time and risk of buying the wrong part online. No pushy upsells, no mystery charges, and thankfully no offers for space-grade platinum blinker fluid. Just real service from people who care about doing things right. They even offered to help install a bulb I'd already bought (but left at home) if I bring the car back. I will. P.S. Boomers, zoomers, time travelers: there's no such thing as platinum blinker fluid. And don't touch bulbs with your bare hands--if you want them to live long and happy lives read more

I went in today for an oil change. I was told it was $97.00 for a synthetic oil change. I said I dont need fancy oil, only the basic for the car. They told me they were out of that oil. What bullshit. How does an oil change place run out of oil. Bait and switch. I would stay clear from here. read more

Friendly, professional, and fast! I hadn't been here in a while (been getting it done at my mechanic's with other maintenance) and was very pleased to see it was still great service and a great experience! read more

This was by far the worst experience I've ever had, and I will not be returning. I've been a loyal customer for years, but since the ownership changed, this shop has completely lost its integrity. It's clear their priority is squeezing as much money as possible from each customer, with no regard for honesty or doing what's right. Here's what happened: They didn't ask me what kind of oil I wanted--they simply walked up and gave me the price after draining my oil. Then, they approached my girlfriend, telling her the oil was extremely dirty and low. This is a 2022 Jeep with less than 35,000 miles on it. They also pushed her to get an engine flush and more coolant, claiming we had driven far over the recommended mileage. When she explained that we had only gone slightly over the 10,000 miles their own sticker recommended, they outright denied ever advising 10,000 miles, even when we showed them their sticker. The technician continued to insist the oil was dirty and low. That's when I stepped in. I had already checked the oil myself and it wasn't low or excessively dirty. When I questioned him, he didn't show me the oil and instead just asked, "Do you want to do the flush or not?" When I declined and it became clear that I knew enough about the car, the upselling suddenly stopped and he claimed "maybe" his system was wrong. To make matters worse, they put a new sticker recommending an oil change in just 3,000 miles, despite using synthetic oil, which is rated for 7,500-15,000 miles. Therefore, our car around 10,000 miles was fine. We also brought it in when the oil change light came on. They claimed it should be changed in 5,000 miles or less, which simply isn't true. While we were there, I saw them recommend a flush to at least two other customers, with the same line about "really dirty oil" and "needing a flush to protect the car." When I got home and reviewed the paperwork, I noticed more discrepancies. One section claimed it had been over 10,000 miles (which he was saying we went over that by 4,000 also) since the last oil change and recommended a flush, while another line stated it had only been 9,000 miles (true mileage at 9,314) Given that 9,000 or 10,000 or 14,000 miles is well within the acceptable range for synthetic oil, this inconsistency only further highlights their attempt to upsell unnecessary services. Further checking the paperwork on oil change services the 2022 to 2023 oil change was at 11,510 miles back when there was different ownership, no one tried to upsell me, and they were using a more accurate OL6 system based on better real time oil change recommendations. They switched to a cheaper system recommending basic and shorter time between changes. (Images attached) I understand times are tough, but pressuring customers into unnecessary maintenance is unethical and a terrible way to do business. I can't say for certain whether the other vehicles needed a flush, but I strongly suspect they didn't. The way they pushed the same line on us felt like a tactic to pad their bottom line, not genuine care for the vehicles. This is not how you treat customers. I won't be back, and I urge others to be cautious. read more

Grease Monkey - Oil Change Stations Near Me - Seattle, Washington

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Do not bring your car to this location. Had my oil changed (which I usually do myself but was on a time constraint). It cost me $110. After I left I noticed they never replaced the oil filter. It was the one I had put on last time. Called them and they gave me the run around so I brought it back. Without an apology or addressing the fact they messed up they put on a new filter. After I left I checked if they replaced it and noticed they didn't tighten it all the way. They also did not put back on all the screws to my skid plate. Which doesn't need to be removed in the first place. These guys don't do honest work and may even make things worse for your car. Don't come here! read more

Booked an appointment here twice to get my breaks done. Both times I showed up and they told me the guy who does breaks wasn't there. Maybe they should get a schedule system instead of a notepad. I wonder how many people this happens to. read more

Avoid! Today I went to get my oil changed as I've been here a lot. He asked for my full name, email address, phone number, physical address, etc. I told him no thank you I don't give out my personal information but I'd like an oil change and my windshield wipers replaced. he said he had to have the information, I said I don't want to give that to you I'm not comfortabl. He said that's the way we give you a receipt. I said I'll take a paper receipt. He said I can't do that. He said I can't give you an oil change then and he threw his clipboard on his desk and screamed, "She doesn't want her oil changed!" at the other worker. I'm never going there again. read more

Abby was absolutely phenomenal. She gave me all the info I needed, was very thorough, and extremely personable. I've been to many other places for my oil changes, but will now only be returning to this location specifically for her service and good energy. Keep rocking and doing you girl, your hard work and great vibes do not go unnoticed. Left with a huge smile on my face, thanks to Abby! read more

I love this shop! They always do only what I need and never try to upcharge me for things I don't need! Will continue to go to this branch.

We took our car in today for an oil change and hours later when traveling to our destination our car broke down and would not start. When the tow service showed up the man immediately checked the oil based on our explanation of just having it done, he noted two things: one it was dirty for having just been changed hours earlier, two the oil was marked much higher than the fill line. For those who don't know overfilling the oil can cause many serious problems including engine failure. Furthermore when calling to talk with the tech at grease monkey he was incredibly rude and provided no sympathy or solution to a clear problem he created. Last, we had asked the techs to fill the coolant, to which it was completely empty and no leaks whatsoever. Highly suggest finding any other place to get what should be an easy task for most mechanics. At this point my car is being towed to the repair shop as we sit on the side of the road not going to our Labor Day destination. read more

My wife took the car to Grease Monkey in Ballard a week ago for a regular oil change. My car is a 2014 Honda Accord with about 40,000 miles. I have changed the oil regularly. Since the car takes synthetic oil, I was prepared for the $100 oil change. In fact, I called beforehand and was verified that amount by Alan. What I did not expect was that my wife would be calling from Grease Monkey with the service person practically demanding that the oil be flushed as an additional service. Both my wife in person and I on the phone were highly skeptical that the oil needed to be flushed, but we are not experts in this. We gave into the service person telling us that we were damaging our car if we did not get the oil flushed. So the oil change turned from a $100 expense to a $170 expense. The service tech even took pictures for us to compare fresh oil to the used oil in the car. I have since shown the pictures to a neutral person who knows about engine maintenance and his opinion was that an engine flush was not necessary. I also looked up NAPA advice that an engine flush may be necessary if the car has been idle for several years. But our car has been used regularly. Hence, I think I got ripped off by Grease Monkey. In my opinion, i would stay clear of Grease Monkey unless you dont mind some monkey business, a very hard sell on unnecessary services that are meant to maximize your expense. We will never use them again. I suggest you stay clear of them, too. read more

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I went to the 15th Ave NW store to get an oil change. I asked for standard oil change. They asked me what oil I wanted. I said whatever is the standard. They responded they only carried synthetic oil so I said okay. When they're done I presented them my coupon for the standard oil change. They said that they couldn't do that because it was synthetic oil. It turns out they won't do a standard oil change. The coupon on their website for this address doesn't work. Unbelievable. Don't go here without fully checking the price and coupons. read more

Had a bad experience that got worse. We went in for an oil change and had a coupon for the usual $10 off standard oil change. When we got there we told them we wanted the least expensive option and we had the $10 coupon and showed it to them, they said they would take it off at the end with the cashier. They did the oil change, but did not reset my oil change indicator. They said they, "couldn't figure it out". I have had many oil changes and every other place figured it out. So, I was stuck with my oil indicator light on. Great. Then when we went to checkout they gave us a bill for $150+! Ummm, we said we wanted the least expensive and had a coupon for $10 off. We were told, "they don't use standard oil any more, so the coupon is not valid as it is for standard oil". Why would you have a coupon for a service that doesn't exist? They said they would be "nice" and take $10 off. I asked how the heck the least expensive option was $150+ for an oil change and they said we had ASKED for the most expensive option. This was absolute BS! I have never uttered the words, "give me your most expensive oil change option!" We demanded they bring the tech inside and tell us to our face that we asked for the most expensive option and he came out and said he must have misheard us. Yeah, right. They decided to be "nice" and only charge us $106.92. Still RIDICULOUS! The receipt shows they went through the Air Filter, Battery, Wiper Blades, etc, etc and ALL were checked and good. First, I needed a new battery and had it tested a week before somewhere else as it had died twice on me and was old, so I had ordered a new one as was waiting for it, so there is NO way they tested the battery. One front windshield wiper and my back windshield wiper were shot and I kept meaning to buy new one's, but kept forgetting, so again, I know they didn't check those. My antifreeze was also low as 2 weeks later my light went on, so it was low when they looked at it. So, tried to charge me more, couldn't figure out how to get my oil change indicator off and lied about checking fluids and other things. You think that would be bad enough, but nope, it gets better! I was out of town for quite awhile then didn't drive my car for a good 2 weeks after I got back and when I pulled out of my parking spot, there was oil everywhere under my! I checked my oil stick and there was NO oil in my car. I walked to a gas station, got a can of oil and put it in and watched it start dripping out, so I took it to a nearby mechanic to look at it and guess what, the oil filter was not put back on properly, so all the oil eventually leaked out. I let a friend drive it to the airport once when I was gone to pick up a friend, so he drove it with literally no oil and didn't know there was an issue as the oil indicator light was still on from when Grease Monkey couldn't figure out how to turn it off! So not only did I have to pay for a botched oil job, I had to pay for someone else to fix it and then top it off, my engine is probably permanantly damaged because it was driven with no oil. I have documentation from the mechanic I took it to saying the oil leak was due to the oil filter not being put on properly, so feel free to contact me Grease Monkey and pay me back for the crap oil change you did, then reimburse me what is cost me to fix your mistake. Oh yeah, the other mechanic had no problem turning off the oil indicator light! Had that been turned off after the oil change, I would have known there was another issue. My car has 60K miles on it, so to know my engine has less life now due to their mistake is just wrong. Thanks Grease Monkey! read more

Random notes: Oil change full synthetic 6 quarts out the door price was $137 Receipt/checklists says the following actions were performed. They absolutely were not. Tire Pressure Check-Nope Wash Windshield-Nope Washer fluid added-yea right Long list of fluids checked-not that I saw. Service notes say Transmission leaked. Funny, because no one said anything to me while I was there, I just saw that on the receipt. Last time I was here shop said it looked perfectly fine. I'll be verifying at another shop. read more

Okay...let me start off by saying how disappointed I am to have to write this review. We (my family) have used Grease Monkey for over 20 years. We started at the Normandy Park location...top notch people and then changed to the Ballard location after moving to QA. We have loved this location...but recently I am sad to report it has gone from excellent to bad in a matter of days. On April 30th, I arrived at this location to have an oil change. I asked specifically if they had a filter for my vehicle, because the previous time they did my oil change they didn't have it in stock...they had one left. Drove in popped the hood again...all of a sudden they said we don't have the oil for your vehicle. I asked when it would be coming in...the young guy told me next Tuesday or Wednesday. I asked if they could at least install the filter that they have only one of...and they did, I paid and left. I didn't go back for my oil change until May 13th, 2023 about 9:30. The same young guy came out and I explained how last time they were out of the oil and asked if he had the oil for my car now...he asked me what kind of oil does your vehicle take (they had removed the sticker when I went on 4/30). I said I don't know you should have that in your system as I come here all the time. He rudely replied, "well, I am standing out here", can you pop the hood? I popped the hood, he closed it and directed me into the stall. I popped the hood again and reminded him about already having a filter installed previously but asked again if he had my type of oil. Then another guy came over to me and said that there is a very loud clicking noise in your engine...and he said, "you need to see a mechanic TODAY, there is something seriously wrong with your engine". I told him I didn't hear anything abnormal, and that my car is very well maintained and has warning lights etc., and there is no trouble light or strange noises...he said this sound is caused from someone who hasn't had an oil change in quite a long time...hmmm, I said I come here regularly, check your records. He said well then "for sure you need to go TODAY to a mechanic, it is a turbo engine and it sounds really bad", then they refused me service. I drove immediately, to my dealership because he was making such an URGENT deal about it. At the dealership, I told them the story...the dealership tech said they ALL make this same clicking sound and it is absolutely 1000% normal. I even know this sound...I hear it all the time when I put windshield cleaner in my car. I am so disappointed in what appears to be a lack of experience so...please beware! read more

Kudos to Grease Monkey in Ballard! Bought a headlight for my Honda and took it to Grease Monkey and the nice employee installed it free of charge. They even offered me a slice of pizza the crew was enjoying. read more

So this is an update to my previous 1-star review. So, they gave me a free oil change due to the oil burning off my exhaust (which I could not reach, neither could they). So I was very happy about a free oil change.... and the manager and employees are friendly. So I sat in the otherwise empty waiting room as they worked on the car. The manager came in and so did one of the techs. NEITHER was wearing a mask. So I booked it out the door and thankfully there was some seating outside. The sun was out and it was actually pleasant. But seriously guys? In a very small waiting area and you both remove your masks during a huge Covid outbreak?? Oh, and by the way, did I mention that they spilled oil on my exhaust again? I'm would like to give them 2.5 stars, but I can't so I'll round up to 3 stars. I'm sorry, but just can't come back to this location. I'm grateful they were good enough to make up for my first visit, but unfortunately this is "2 strikes, I'm out!" Not taking the health of your customers seriously is too far for me. read more

fast and efficient, the crew that has been working at this location for the past year has been the best. I also like the fact that I can wait in my car as the service is being performed . No issues at all. A lot better than the competition. read more

In the middle of a pandemic, when our lives have been flipped upside down and our entire workforce is short staffed, it's wonderful to go somewhere for something as simple as an oil change and be treated not like another customer, but a fellow human traveling through life. My trip to this Grease Monkey was delightful. The staff were attentive and speedy, and the price was comparable to other business with these services (check online before you go for a $10 or $15 dollar off coupon). Since the lobby is closed for social distancing purposes, customers have to wait in their cars, but it wasn't terrible - the crew wandered around my car working, while cracking jokes and asking about my day. I will go again. read more

I stopped by today based on a coupon I received in the mail. I have not been in there for many many months and the experience was somewhat odd. The team was very fast, but none of the extras were there. no window washing no vacuuming, no real explanation as to what they did. The guy in charge was very friendly! But when I pulled in, the guy from the pit yelled at me "hey, slow down!" I was not going too fast. I think the potential is there, but I think they need to pay more attention to the extras. I'd add the waiting room needs some love too! read more

Short Story: After having my car serviced at Grease Monkey (Oil change and then they recommended that I have power steering and transmission fluid flushed) and a few miles down the road my engine was ON FIRE! They claim they have no idea why and it must be PURELY COINCIDENTAL! I wrote both their corporate offices and the Ballard specific office with my experience and got NO RESPONSE WHATSOEVER! The attached picture shows the flames immediately when I opened the hood and they began right at the base of the dip stick, basically melted the entire dipstick and spread from there. They grew rapidly once they got going. Longer Version: Their covid protocol is that customers remain in the vehicle during service, so that is what I did. I watched as the three employees worked on two other vehicles along with mine, while joking and engaging in minor horseplay. The employee working on my vehicle recommended two additional services, I believe they were power steering fluid and transmission fluid flushes, to which I agreed. After the service was complete, I paid and was on my way. I was only a few blocks away when I started to smell a horrible burning plastic type smell, and saw smoke coming from the engine compartment. I was worried, but not knowing the extent of the problem and being a few blocks from home, I drove a little further. Shortly thereafter, all of the electronics started flashing, so I pulled over. I turned off the engine and I immediately called Grease Monkey. I told them what was happening and the employee that worked on my car told me to come back and he would take a look for me. I hung up the phone and was prepared to do so, but as the smoke had grown to quite a large amount, and I would have to drive back over the Ballard Bridge, so I decided to pop the hood and take a look for myself before making a decision about what to do next. When I opened the hood, there were flames in my engine compartment. I immediately called 911 and waited for the fire department. After the fire was safely out, I called Grease Monkey once again to let them know that I was in fact not able to drive back because my car was being towed and relayed the story of what had happened. The Grease Monkey employee told me that he would come by and take a look at the situation and my engine. I was quite upset, shaking and distraught from the entire incident. He arrived while I waited for the tow truck. While he was generally kind, I felt like he spent the next few minutes trying to explain why there was no way it could be their fault--all the while verbally fumbling through the services they had completed to convince me and himself. In the end, he advised me that he did not know what caused the problem. A few hours later, he called me to say that he thought it was rodent damage that had started the fire. I have no idea how he came to that conclusion out of the presence of the car, when his inspection of it immediately following the fire yielded no answers. It is a bit too much of a coincidence for a fire to break out in the engine of my car just a short distance down the road from my service appointment, where flammables were used and my car was altered. But, I feel that even if somehow the fire was coincidental as they claim and that rodents caused a fire IMMEIDATELY after my service appointment, then what is the point of the thorough inspection that Grease Monkey claims to perform on serviced vehicles. If they could let me leave their garage --after their presumably thorough inspection of my car--and there was no clue or indication that I was driving away in a car likely to set on fire within minutes? The worst part is that I reached out to both Corporate and the Ballard offices and NOBODY contacted me at all. read more

Grease Monkey - Oil Change Stations Near Me - Seattle, Washington

This is a personal commendation for Grease Monkey's employee today, "KERON" who just functioned all by himself (? someone else scheduled for work was late), displaying all the best in Customer Service, Professionalism and Automotive Knowledge. Good job and pleasantly rendered. Good firm for this service, at least at this branch. Thank you, Keron! read more

I have been a customer of this Ballard Grease Monkey for many years. I always have great experiences there and have only great things to say. I had a phenomenal experience there earlier this week, where they got me in immediately, were very swift and professional, and got me out right away. The team was helpful, knowledgeable, and fast. It felt really refreshing to have a group of younger individuals and people who are not men work on my car. It is very cool to see the automotive industry being more inclusive. Thanks Grease Monkey!! read more

Stan and his crew were amazing! We were having troubles with our license plate not coming off and Stan graciously helped us remove it! He was kind, quick, and efficient. We really appreciated his help! I definitely recommend this place! THANK YOU Stan!!!! read more

I was so pleased to meet the team at Grease Monkey Ballard. Super professional and gracious. They did such a great job on my 20 years old Ford RV I could feel it running much more smoothly right on the spot. Highly recommended. They were fun to do business with, and their documentation is great. read more

Ok let me tell you something here, this is the best goddamn oil change, car replace place, whatever you wanna call it. These guys are hands down the best, I pulled in there with my new air filter for my car clutched in hand. They asked me what I needed done I said I needed to replace my cabins air filter, without a thought they rushed right to my car and went straight to work right then and there didn't even need to pull into that area. Overall these guys are amazing and super friendly. I literally will only be going her now for any problem with my car. read more

Very nice and helpful when I replaced my car battery. They even let me borrow a 10mm tool which I didn't have for the project.

I was in town on a mini vacation and need an oil change on my diesel truck, these guys said show up the place was empty. I got there and all the bays were full but they immediately checked me in and I was in and out in less than 30 minutes easily. The guys were singing, cracking jokes, and seemed to be just overall good dudes. Definitely sending my friends here and coming back on my next trip if I need to again. read more

DO NOT GO HERE! SCAM!! I went here a few times and everytime they would say I needed to fix something new (something that just so happened to cost a couple hundred dollars). The last time I went they said I needed a new car battery and I went to check my battery at a different car place and they said my battery is completely fine. Do not trust Grease Monkey! They just want your $$$$. read more

I went to grease monkey at around 1 pm on August 19th of 2024. I received an oil change. When I started my car there was a little shake. I asked, " what's that?" I was told by an employee that it was my turbo, and I needed to drive it down HWY 171 to the speed of 95-11 MPH and it would "knock it's self out." I leave and my car started to chug and smoking out the exhaust. I went to a local shop because I was scared to death. It had too much oil in it. They drained it and it had 8 quarts in it. My car takes a little over 4 quarts. Also, I went to get a oil changed because it was time. I wouldn't have gotten oil if I had it!!!! Add the manager at Grease Monkey in Mansfield, LA admitted to putting a little over 5 quarts in it. Two things: 1- They already were going to put too much oil in it. 2- the obviously didn't drain the original oil left over. This could of cost me my engine. I still don't know if it hasn't messed it up. I will hopefully know in a few days. Grease Monkey did not want to accept liability or do anything to remedy the matter. I wasn't offered anything. I had to request a refund to which I was told, "I'll check but corporate will probably only give you a free oil change." WILL NOT BE BACK! ABSOLUTELY TERRIBLE!!! read more

I was nervous about how long it's been since my last oil change, as my warranty with free oil changes at the dealer expired, and I had to come up to Seattle indefinitely to take care of my mom and can work remotely. When I pulled up, they told me not to worry, because I'm not driving much (at all! thanks, pandemic) because I have synthetic oil, I can wait another 1,000 miles for my oil change, even though my sticker also said 1/22/2021 for the date. They checked my oil, showed me it was full and almost as clean as when it was put in last July! No charge, no hard sell, no b.s. Just friendly conversation and "have a nice day." I will definitely go to this location when in town and needing an oil change. Such a breath of fresh air compared to the Jiffy Lube hard sell. read more

The way the staff at Grease Monkey conducted themselves on Sunday really got under my skin so I figured I should share my experience so that others researching them have a heads up. I went into this Grease Monkey location because of a coupon in my local Valpak, I did not intent to spend more than $50 on an oil change for my 2009 Toyota Corolla. Their coupon was for around $25 (can't remember the exact amount) for an oil change for "most" cars, my car is not atypical. The man checking me in told me I had no choice but to go with the $89 oil change because I had synthetic oil in my car. When I told him I wanted to go elsewhere, he told me it was too late as the oil was already drained from my car. This is my 1st issue, I didn't authorize them to do this without going over pricing first. At that point, I had to spend my money there and they forced me to do that. My 2nd issue with them is that they lied in more ways than one but the main lie is that I couldn't use regular motor oil in my car. Pennzoil dispels the myth that you can't go back to regular motor oil after using synthetic. The key thing to know about this is that synthetic lets you go longer between oil changes; 7,000 to 10,000 miles between oil changes as opposed to 3,000 to 5,000 miles for regular motor oil. I watched them peddle this lie to a few more customers, one woman and I were definitely in agreement that we were not ever coming back. My 3rd issue is they nickel and dimmed me then scared me attempting to get more money out of me. According to their coupon, changing the oil filter is included in their service. They charged me extra in my case, I've uploaded photos. As for scaring me, they showed me pictures of what is supposedly my transmission fluid. When I asked what it should look like, the tech came back with a sample of mine that was darker than what she first showed me and then a sample of what it should look like. The way this exchange was handled was shady, suddenly my transmission fluid is worse? The circled dot in the photo is the one she showed me first. Not to mention she stressed how urgent the issue was when it really is not as dire as she made it out to sound. I'm filing a complaint with the Better Business Bureau, I want a refund for the extra charges they made me pay and I will stick with Jiffy Lube up the street for my needs. read more

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Quicker is not always better! (plus scam!) I brought my vehicle into Grease Monkey around 6 months ago. I got an oil change, no big deal. When I went to pay, I was told that I had minor transmission fluid leak, oil pan leak, and a/c line leak. Those were all repairs that they offered to fix. I opted out, as it was a lot of money. Fast forward to a couple weeks ago. I started having engine problems, my car would rev high and then start shuddering and die. I thought it was a really bad issue (maybe fuel injector), so I took my car into my mechanic ( I have used these folks for over 6 years, super honest). They called me later in the day, asking if I had taken my car into Jiffy Lube. I said no, but I had taken it to Grease Monkey. They said the air intake was not put back together properly and that the hose had came off. $120 repair because the folks at Grease Monkey did not put the air intake together properly. My car is running beautifully now! Oh, and I asked about the transmission fluid leak, oil pan leak and a/c line leak that Grease Monkey claimed I needed fixed..... they said it was a crock of $%&@. The mechanic had my car on a lift, and it was completely dry along the seals and pan. I plan on going to the manager to see what can be done, because this is not how a business should be run. read more

Very friendly and super fast, great prices. Soa was the manager that day and he sure did a wonderful job, very upbeat! Will be back for my next oil change read more

Everyone here is so nice and efficient. I don't feel like an idiot when I'm here, I don't feel pressured into getting something I don't need, and I don't feel nervous or upset about waiting for results. I do feel heard and appreciated. There's a reason I consistently come back to these guys. Great experiences all around. read more