Service was AWFUL! I asked for smoked sausage on toast the MANAGER charged me for a Big Breakfast sandwich add Smoked sausage.. which includes EGGS and cheese!! Then got upset when I told her she rung it up incorrectly I WORK AT JACKS never again will GO BACK HERE!!! July 25th is definitely my first & last time going to this nasty fly infested restaurant. Paid nearly 15$ for dry sandwiches and cold hash browns read more

Jack's Family Restaurant - Purchase of breakfast - Burgers Near Me - Alabaster, Alabama

I go here once a day for a fountain Diet Coke (I love their "pebble" ice). But I do not love the prices. Their large soft drink was $2.74 yesterday (which is highway robbery to begin with), but as of today the price has increased 11 cents to $2.85. Is everyone on crazy pills now? When the F did we all just decide that nearly three dollars for a fountain drink is OK? Don't get me wrong; the people at this location are friendly and professional and the service in the drive thru is always great, but I cannot rationalize spending $3 anymore for soft drink syrup and CO2 over ice. It costs PENNIES on the dollar to pour one of these drinks. I'm finished with fast food places and their expensive soft drinks and "value" meals that cost $6+. No more overpriced BS for this guy. read more

Jack's Family Restaurant - The World's Most Expensive Fountain Soft Drink. - Burgers Near Me - Alabaster, Alabama

See all

I swear I think they put the most annoyed/impatient person possible on drive thru. LOL Doesn't matter if you know what you want or how quickly you order, they're usually cutting you off in anticipation of the end of the sentence. I usually overlook it, but sometimes it's hard when they've gotten the order wrong, and you can only think they weren't really listening to the order. They are pretty good about having teenage workers, and a lot of times the drive thru team member seems about that age, so perhaps they will learn with experience. The food is alright for dinner; I'm not the greatest fan of the change to a potato bun or whatever it is that Jack's made in the last year or so. The "new" buns seem way too bready, and usually a bit dry; tends to overwhelm the burger. They make their milkshakes with real ice cream, so it's nice to have a hand-dipped shake instead of some mix-made shake at the competitors. Also, if you ever have the opportunity to try their blueberry fried pie when they're offered for a limited time--do it. Also pretty tasty. Their breakfasts are the real star at Jack's. Great biscuits! read more

Best milkshakes in town. Drive thru is always moving so no waiting on food. They have pretty good variety of flavors. Hits the spot every time I'm craving ice cream. read more

At 8:30 a.m. the biscuits shouldn't be hard and crusty, also please change your frying oil, the hash rounds were bitter and nasty tasting. I know it's fast food but we've been there when both items we good. Change the oil,it's way over due. read more

Never stop at Jack's in Alabaster. They charged me $1.09 for a teeny senior coffee. I could not even go in. The Jack's in every other city charge $1.09 for a full cup. ALSO could not come in! Ridiculous ​ read more

At the drive thru I order a chocolate and cookies and cream milkshake. Got to the window and receive my milkshakes. Both were very runny (to much milk). I told the drive thru cashier I'll come in for this. When I walked into Jack's, I noticed a lady (employee) at the hand washing station blowing her nose and didn't was her hands. She seasoned the fries afterwards. The manager remade my milkshakes and I was please. Not sure if I'll return to this location. read more

Ah Jack's What can I say - It's a cheapo breakfast . That's a necessary evil sometimes. This visit was pretty bad . The grits were too thin(grit soup), The hash browns were so greasy and tasted like old oil, the sausage was also greasy. They didn't let the meat drain nor the hash browns like they should have. They just immediately cooked it then served. The guys who were working this lovely morn didnt seem to know really what they were doing . (New employees) apparently . They were a bit slow with putting the food out also. It is what it is..I have been going here awhile over the years snd have noticed where it used to b the breakfast place. You used to see seniors here /families now at any given time in the morn the maximum people are like 4 no joke!! It's a ghost town. Oh and the toliet paper was the thinnest abomination of tp I have ever seen. It ripped in my hand every time I tried to get some out . Finally I just used shreds. Honestly I straight up dont like the place but I would rather eat cheapo for breakfast than lunch. We splurge at lunch . read more

As soon as I pulled up and paid for my order, I was told to pull forward. I sat for 5 minutes waiting for my food and a big delivery truck pulled up right behind me and had to wait too. A Jack's employee came out and gave the guy in the truck his milkshake and then came to my car and said they did not have 2 apple pies and would I take an Apple pie and a strawberry pie. I said that was fine. She then told me to pull into the handicapped spot to continue waiting for my food because the delivery truck could not get out. I said no, I wasn't going to occupy a handicapped parking spot and I pulled over to the side. After 10 minutes waiting, I go inside to find out where my food was and a Jack's employee was coming towards the door with my food. I asked where my waters were. She hands over the food and goes back for the water. I get my 3 bottles of water; which are cumbersome with 2 bags of food. I go out to the car to check my food because I had ZERO confidence everything was right because of waiting so long! The burgers were smushed and packed in tight under the fries. As I tried to make sure everything was there, the fries dumped out in the bag because of the way all the food was packed in the bag. Guess what? They forgot the crispy chicken sandwich I ordered. I go BACK inside and tell them the chicken sandwich isn't in the bag. They acted surprised. They found the sandwich (still in a bag) sitting on the counter. Every employee I encountered acted like they could care less. All in all, it took over 15 minutes to get my food! This place is SO inconsistent. One day you go in and they are quick and accurate; the next time you go in, you have to wait over 15 minutes. Get it together Alabaster Jack's! I don't plan to go back anytime soon! read more

My husband and I stood at the front counter for 10 minutes. Nobody acknowledged us, much less said they would be right with us. Manager comes to the front and he looks straight at us and not a word. We left, the owner of this store is probably loosing plenty sales on the daily with this type of crappy customer service! I hope they clean their soda machine before the next board of Heath inspection! read more

I am aware that drive through restaurants are short-staffed. And that 6pm is the busiest time of the day. But to wait 20 minutes , watch many other folks complete their drive-thru orders, and have to walk in to find out where my food is was too much. To top it off, my salad had no dressing to go with it, and my extra fries were missing. It's going to be a long time before I go back to Alabaster Jack's. read more

I will never come back to this jacks ever again. The people here are so damn slow. And the hash browns where dry and burnt the food sucks. Never again read more

Dear Jack's, Them wings sucks! How you going to take away the lemon pie! Disappointing! read more

I just wanted to say that I don't always get the greatest service at Jack's but the gentleman manager that was working today runs a tight ship and all my food was really hot and good and was out to me in seconds and I was just really impressed read more

They don't clean the tables they are more focused on talking then working they take forever on getting orders done more focused on drive thru they use other people's food for other peoples orders read more

I've been to this Jack's location a couple times, but the last visit will definitely be my last. I rolled up to the drive thru the minute they opened. I work 12 hour shifts and have to be at work super early, so I stopped to grab some caffeine and a breakfast burrito. The person at the window was loudly (with her window and mine open) complaining about me rolling in as soon as they opened, and acted personally affronted that I had patronized their place of business before she had gotten good and awake. My order is always correct and the food is good, so I gave them 2 stars,but I'll never forget how she made me feel. read more

I came here for my lunch break witch I only get 30 minutes. They literally toke 28 minutes to serve me once I got my food it was cools and my drinks were filledwith pure ice. read more

I had to meet someone and this place was convenient. After concluding business, I decided to drive through for milkshakes to take home. The person who made the first milkshake got milk all over the cup, so he stuck it under water, and some of the water got in the milkshake. He didn't dry off the cup before handing it to me. The person who made the second milkshake handed me the shake with an extra cup and said the first cup busted. She turned and walked off. The milkshake was only half full and undrinkable. We won't be going there again. read more

Jack's Family Restaurant - Half a milkshake. This is how it was when I got it from the drive thru employee. - Burgers Near Me - Alabaster, Alabama

My double biscuit and gravy breakfast was disgusting. The eggs were like rubber and barley above room temperature, as were the biscuit gravy. The sliced tomatoes were cold and tasty and my Sprite was refreshing. The worst part is I took it back to the counter and spoke with a lady who appeared to be the manager. She said she would take care of it and believe it or not, the next one was exactly like the first!!! I don't like to complain at all and I just didn't have a heart to take it back again.& read more

This Spot is amazing. The chicken is spectacular and has perfect crispy spots and the biscuit was awesome it wasn't hard it was just right

So rude and food is always cold or messed up your the worst jacks I've ever been to and jacks is supposed to be a really good place to go but not this one I mean come on it's a hamburger and you still can't get it right and serving cold food that's a big no right there gonna get someone sick Bc your being lazy read more

I eat breakfast there almost everyday, I say this so my doctor can explain what happened. The biscuits are the best and all the other items are as well. The real gem of this place is the folks who work here they look out for you and take good care of you and that you can't buy... read more

Since I have to eat here more than I like to say thanks to my 8 year old son who is obsessed over their breakfast menu......so....... They do have nice, freshly made fluffy biscuits. And yes, they are that good. Breakfast prices are super friendly and manageable for the family. If you want a platter of food, just order the breakfast platter, literally. Scrambled eggs, grits, biscuit, sausage and or bacon. Pancake plate is our favorite. 3 buttermilk pancakes with either bacon or sausage. They also have many biscuit combos to suit your taste buds and even their house made sausage gravy is out of this world. Nice location, clean and kept restaurant area. Staff and friendlyness is hit or miss but has been good overall. read more

For me, the fries at Jack's are the highlight of the experience. Very greasy, yet some of the best i've had anywhere. The burgers are fine, yet nothing special. I would probably pick it over many other fast food places. read more

I've NEVER had good luck/service at the Alabaster Jack's. Never. Yesterday (Sunday) I went inside, ordering a Breakfast Special and Big Ham Breakfast Sandwich. There were four others in the lobby waiting on their food, also. Drive-Thru was moving briskly. The young man whom took the order kept telling us he was trying to get our food. TWELVE (12!) minutes later I was informed they were cooking my ham so I should rest assured it would be hot and fresh. Lady whom worked in the back (one of the mgrs?) asked what I was waiting on...told her BHBSandwich. She told young man whom took order she knows she prepared it. Seems someone from drive-thru group took mine, and no one had made another. Having looked at the receipt for the time of the order it was a full 17 minutes before my sandwich was ready, and then without the full ingredients (missing mayo). The Bkfast Special had been sitting in the bag ready to go for at least 10 mins. When I asked if we could have another, fresh one made, front line manager (I assume that's what she was) said sure, passed it back and had them throw it into the microwave. Needless to say, that meal sucked, also. We're pretty much done with this Jack's. Suspect it will go out of biz within a few months as other customers said they weren't going back, either. BTW, didn't get our receipt, either, so no way to let Jack's know the ticket number. read more

Jack's Family Restaurant - Mayo missing - Burgers Near Me - Alabaster, Alabama

See all

I got to the drive thru this morning and it was backed only to the front of the building. It took me 22 minutes to get my single breakfast special. The food is always good but I get what I order maybe 6 out of 10 time. this morning the order was correct but yesterday I got a breakfast special and they forgot the eggs. Service needs some work. I watched at lease 5 cars behind me get out of line and leave. read more

First of all, poor ass management. I said one thing on my list of orders I had through the drive thru and before I could even tell her the second thing I wanted she told me to pull around. I got all the way home and noticed they forgot my biscuit and extra honey mustard I asked for and I got a stupid ass look. Get it together. I know y'all are closing in an hour but what happened to customer satisfaction? read more

Jeez, I worked at Jack's in the very early 70's. Good food then (though no hamburgers for 15 cents anymore) and now. Definitely worth a stop if you're hungry and driving by. read more

I went through the drive thru and ordered a three piece chicken dinner. Pulled around and paid and they ask me to pull up. I was the only one in drive thru but I pulled up. Waited 10 minutes so I went in. They had never started my order. Plenty of chicken cooked. Only two people in resturant. Still had to wait until they got my order together.when i looked only two pieces of chicken! A wing and a thigh. Told them I wanted a breast. They were very rude. Even at the drive thru no thanks, nothing. The morning crew is great. Won't be back for dinner! When I walked in the girls were talking and laughing. Probably at me! read more

Ordered two 3 piece chicken dinners at drive through at Alabaster location. When the young lady handed me the order, she said "two 3 piece dinners, right". I replied yes and thanked her. After arriving at home, discovered that we had two 2 piece dinners (paid for three piece). I called and asked to speak with the manager. I told her about the issue and she immediately became defensive of "her kids". I thought they were employees of Jack's and should be able to count to three. She was very rude and sarcastic. When I asked for her name, she hung up. I contacted the Birmingham Corporate office of Jack's via email. After three days, they have not responded. I guess they condone this type service and "management". Obviously will not be visiting ANY Jack's locations in the future. read more

I used to go to Jack's all the time until I found hair in both my sandwich and also my ice cream for me that was the last time because to go to a place where people don't where hair nets is ridiculous. And for the service there wasn't any it was an order eat and leave one of the worst places I've been read more

Our second visit this week. Great food and great price. It's clean and comfy. The service was excellent both places. Cute fireplace and the best bathrooms on I65! read more

Great for a relaxing geriatric breakfast on weekend mornings, but the food is only mediocre. The biscuits are not what you expect from a Jacks, and the bacon is sub par. Service is generally pretty good. read more

I got a gravy and biscuit and felt like i was given pig food, it was soggy, room temperature and just thrown in there with an excessive amount of gravy.. actually felt like i was just scooping gravy in my mouth. The hash browns tasted like they were thrown back into the fryer. Will not be back. read more

I have been a fan of Jacks since it opened. Yes I'm sixty. But I have never been to a bad one. The store in Alabaster, Al is great. They go beyond have to to put a smile. If your day is going bad, pull in or come inside you won't be sorry. read more

Customer service was a disgrace, as I'm totally convinced that Alabaster's failed and most retarded residents work at this location. The cashier couldn't even count out the correct change, or remember to give a receipt because he was too concerned with what his coworker was getting out of her car in the parking lot. After parking and waiting for about 25 minutes, it was no surprise to find the food sitting on the counter and every single employee roaming the kitchen like they had no clue what to do next when I walked in. Unless you have no problem paying for low quality food AND doing the employees job for them in the process (just shy of putting food in a bag), just go somewhere else. read more

Terrible Management, the whole entire location should be closed. The most lazy "employees" I have ever seen in my life. We were told to pull around and wait for the food to be ready and that they would bring it out. 25 minutes later, tired of waiting, we go inside and the food is sitting on the counter. This is how you lose business. I will never go here again however I will contact Jacks corporate and let them know how I feel. read more