I thought it was pretty cool Maui's JBX had a loco Moco burger. Unfortunately, it didn't live up to the hype. The weird part was that it didn't have a burger patty in it. Were we missing something? It was pretty busy and the workers were hustling but I think they forgot the burger patty. Can I get a refund please? This was pretty expensive! Ambiance - typical fast food drive thru read more

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Service was friendly. Food was a disappointment. Jack's new "Fajita Chicken Protein Bowl" was loaded with rice, and little chicken. This was more of high carb meal. I'd estimate it was 2 cups of cooked, plain white rice, (barely) 3 oz of chicken, 2 tablespoons of black beans, and some sauce and onions drizzled over the top. This was $15.. I was expecting it to be more like a salad, but that's on me. No salad in the name. But "protein" bowl? This menu item needs to be reworked or removed. read more

Jack in the Box - Lotta rice, little else - Fast Food Near Me - Kihei, Hawaii

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It was late and we were tired from traveling. Not too shabby!! Got 2 tacos, cheeseburger, mini churros, spicy chicken sandwich, and milk tea boba. Had no idea jack in the box did boba lol honestly? I've had worse! Cool to know they have somewhat descent boba!! Friendly service and workers! Fast food in paradise, baby. Being sleazy ain't easy. read more

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I ordered on line and pick up my order. The person who received me was not in a good mood pensive as well as tired looking. No smile and unwelcoming. The burger was good as well as the French fries it reminds me of c Donald fries read more

Came by after the evening rush hour. Wait time was reasonable. The wrap was truly wrapped in a lined foil. Kept the food warm and formed. So much better than the one in Kahului! Can this manager be moved to Kahului?? read more

Jack in the Box - So surprised to find the wraps in this foil! Formerly found in a paper envelope at another store. Mug for size - Fast Food Near Me - Kihei, Hawaii

Consistently disappointing. I understand when it's slow it doesn't make sense to stay open, especially 24hrs, but as early as 11pm it's been closed on a non-holiday when not far down the road several non-food establishments close at midnight and all their patrons and employees are probably tired and hungry and don't want to go home to prepare anything. When it's late and you're craving curly fries, an Oreo shake or jalapeño poppers, from the road you see the inside lit up only to find a chair and a cone blocking the driveway. I think from now on I will save myself the heartache and go to another nearby place to get tacos instead which is consistently open til midnight. When I have gone through Jack in the Box earlier in the day, the wait is more often times than not, an unusually long wait for fast food whether there are 4 cars ahead of me or just one. Only reason I gave 3 stars instead of 2 is because non of the workers have been rude, and it's one of the only places where you can get 2 tacos for under $2 and I don't have anything bad to say about the food. It is what you expect. Please don't advertise your hours if you're never going to stick to them. Scrape the letters off and just say something like "TBD" read more

I haven't been here in quite a long time. I ordered a Jumbo Jack... Not so jumbo anymore in any respect. It was smashed and apparently had been in the paper wrapped up and waiting for the next victim for quite a while. When I got home to eat, the bun was so soggy it just fell apart. I used to stop in at Jack-in-the-Box in California all the time and the food was pretty good. This one on S. Kihei Rd. is just an absolute disappointment. The one bright spot is the lady that waited on me. Super nice lady unfortunately, no reason to ever go back. The food was a complete waste of money. Sorry Jack! You could do a much better job of improving your franchisees food! read more

My friend dropped me off in Kihei since I wanted to hang out here for the afternoon before heading back to Paia for the night. What was a simple order for a medium ice tea from the mobile app turned into a full blown snack attack & dinner for me here at Jack in the Box - Kihei branch. I arrived here around 1:15pm after lunch in a Ma'alea Harbor area restaurant. The restaurant itself was empty when I entered before a local Family strolled in as well. They were a little loud but I kept to myself. Mobile ordered a medium ice tea while I contemplated what to do with my afternoon in Kihei. What happened was kind of funny. Ended up dozing off for an hour before waking up. Still had the family being loud sitting in the middle of the restaurant. It was around 3:30pm then, so I decided on what to do for dinner. I was already here at Jack in the Box in Kihei, so I just mobile ordered again what I wanted for dinner. I waited for my order to complete, picked it up, and hung out in the restaurant to wait for the next Bus to the Queen K center out of Kihei, then left Jack In the Box with my order. I was glad that they didn't see me or told me to leave when I was sleeping. Thankful for that really. I guess if I wasn't bothering anyone, I was okay either way with what I was doing. It was cool that they are OK with that. I ended up leaving this Jack in the Box after 5 PM headed towards Paia on the Maui Bus. The overall experience here at this Jack in the Box in Kihei Maui was good and quiet. The restaurant itself was large enough to be quite accommodating for anyone and everyone who does in person dining. The service was good and friendly, more so because of the mobile ordering aspect. It was nice that everything was quiet and it smells of french fries cooking was also beautiful as well. For the most part though, my experience was fairly good and definitely nice to be in this restaurant because there is also a self-serve drink fountain, which you can refill as much times as you want before they start lecturing you about too much refills. Maybe not, but you can refill more than once in the same dining experience. And so, if you find yourself craving fast food in the heart of Kihei, Maui, you might as well come here because it has curly fries. Definitely the fries is well worth come here. Jack-in-the-Box restaurant is always alternative to traditional fast food because they just are. They are known for their cheap tacos and curly fries. Definitely recommended. This Jack-in-the-Box restaurant location is physically located at 1301 S. Kihei Road in Kihei on the island of Maui. They accept major credit cards as well as cash. They also have mobile ordering, which is awesome because you can order ahead of time and just pick up at the restaurant, which is always a godsend in so many ways. As far as parking goes, they have a small parking lot for anybody and everybody to park and dine in or pick up and go. Not sure if you can use the mobile app and drive-through also, but that can also be a thing too. Mayfair like me, the Maui bus comes through the area and stops near or at this location. You may wanna double check to make sure that your route to and from the area makes sense. And also, there is also Uber or Lyft, if you need their services in South Maui. With that said, best believe that the best fast food burger is here at Jack-in-the-Box. And also the best deals, download the mobile app. Have those deals there. 5.0 stars for the overall experience Support local! A+ read more

Update Feb 22 They are open for take out. But no greeting , made to wait and repeat hello when I can see 3 people. The things I do To get a Jack taco. Two more stars for being open to walk ins. Dining closed Bathrooms only for employees Blocked off , no hand washing read more

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Always enjoy the excellent Spam Platter! However, just cannot logon to the Jack in the Box guest wifi system, as the image of Jack seems to be obscuring the login information. Jack in the Box corp IT nerds need to fix this! read more

Jack in the Box - Guest wifi login screen - Fast Food Near Me - Kihei, Hawaii

This is by far the best Jack in the box on the island. We will only come here. Manager is super friendly and greeted us right away. Restaurant is always clean , and food is always hot a fresh. This is the only jack In the box we come too. read more

They forgot the meat to my burger! Great establishment, plan on proposing to my boyfriend here read more

Jack in the Box - Fast Food Near Me - Kihei, Hawaii

This location appears to only be drive through. There may have been a sign, but we didn't see it and tried to go inside and the doors were locked. So we got in our care and was going to leave then saw cards in the drive thru lane so we entered it. (Loc appeared to be drive thru only the next evening, too when we drove by.) We are locals from Oahu, so we ordered the local style breakfasts. You can choose Spam (it's a Hawaii thing), or Portuguese sausage (slightly spiced sausage that's another Hawaii thing) or a combo of both. IYKYK. We had to wait maybe two minutes for the car in front to get their food. Girl at the window was polite enough. We asked for soy sauce (assuming catsup packets would be in the bags) and she said she already out them in. Would have been great service, but there were no catsup packets. even though one was a meal that came with hash browns. Food was hot and fresh (we only drove 5 minutes to get back to our condo). Rice was well made (matters if you are from Hawaii!) Five stars for food, three stars for service, one star for not having a sign that was easy to see saying the location was drive through only (if there was one). read more

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Went through drive thru and order ultimate cheeseburger and extra house dressing, got home to Pukalani and open my sandwich which was not an ultimate. They gave me a burger with grilled onions and pickles. I hate pickles and no house dressing. Called for the manager and they passed the phone to Mia "that's the name she used" and told her what happened and that I was upset she told me "I don't appreciate your attitude " are you kidding me!! You screwed up my order and I'm giving you attitude! Then she said come back down, I told her I was in Pukalani! Again said I don't like your attitude wasn't even apologetic. Who's running this place that allows for them to talk to customers this way! read more

As others noted, they close early and hours are random. Try Taco Bell instead down the street. This "Jack B." business manager person you see in all these responses apparently does nothing. read more

Jack in the Box - Time stamped photo of drive thru closed early - Fast Food Near Me - Kihei, Hawaii

the boba was so hard and it wasn't even shaped like a boba it was so bad. it was like the boba wasn't even cooked read more

Jack in the Box - Fast Food Near Me - Kihei, Hawaii

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This location is good...when its open. When open, the servers are nice, quick and accommodating. However, I have been here a few time late at night when either they are closed or the grill is down. I would go back but they have a few things to work on. read more

The hours are inaccurate! Plenty of occasions I have visited after my night shift and have cone up to a closed Jack in the box before 1am! Why do the store hours online not properly represent real life? With Jack in the box being the only late night fast food, I have always counted on them to be a meal after my evening shift when nothing else is available. read more

I have a 1 star but it SHOULD be a ZERO. Do not come here the customer service was TERRIBLE. Whoever the lady is working at the widow needs some lessons on customer service and just MANNERS. I don't know how this place is still in business and the manager seems not to care at all which is just as pathetic. So no don't come here AT ALL. Go to Taco Bell. read more

The worker called me a bitch when i tried to get a chicken tender meal with some fries for my son.

This is a great location! As of the end of May beginning we of June 2023 they have replaced the speaker box for the drive through. You can hear really clearly and they can understand you easily now. Also every night the line for the drive through has been super long, but the team is still killing it! They are doing such a fantastic job I have been so genuinely impressed. I went last night and even though the line was long it moved fairly quickly the the lady was super positive and polite! I've really liked the 50/50 popcorn chicken, it's super tasty. I also really like that Jack in the box is open the latest and they have a variety on their menu. 11/10! read more

I came to get my husband a double Jack with no onion no pickle with a large fry. Very simple Longest time I have EVER waited in the drive thru line . Every single car waited at window for over 10 minutes. I clocked it. From time I ordered at speaker to window it took me 40 minutes. When I finally get to the window to get my husbands food, the lady at window doesn't even acknowledge me for 8 minutes. There is a man at speaker making a commotion about a order he placed online last night and both the lady at window and the lady at counter both are dealing with him. When the lady at window finally pays attention to me after I have been calling her to get my food she had at window. I give her my money and she takes a additional 3 minutes to give me back exactly 6 dollars with no receipt. I drive home, my husband gets his food out of bag and it's a sourdough Jack not what I ordered for him. To boot it was really cold and looked disgusting. Who is running this place? In the restaurant industry, customer service is suppose to be what makes people come back along with the food. I entered the line at 7:45 pm on 4/20/23, got to speaker at 7:46 and sat for 10 min with 4 cars in front of me. Each car took from 7 to 10 min at window to get food. I was there 13 min at window. I have tried calling for the past 20 minutes, someone answered once but hung up on me . Now the phone just rings. I have no receipt, I wasn't given one even though I asked for it. So how am I supposed to get compensated for a meal that wasn't worth eating, cold and not what was ordered read more

It is not 24hr. The best you can get is 11pm. The drive through person puts down what you order correctly because its on the screen, but whoever is making the oder doesn't always gets it right. Food is good tho. read more

Went here twice in the last two days, they were closed both times. Sign and online says drive thru 24 hrs, but clearly that isn't accurate.

Natural chicken sandwich was great. Fresh ingredients, bun fresh and soft. Will be stopping again soon. I'm looking to try some fries with chicken and cheese. read more

Restaurant is closed for renovations (and ugly as hell) but the drive thru is OPEN, and fast!

Sorry Jack this morning 3:15 A.M. I strayed. I saw lights at McDonald's. I ....fell to temptation. The grass in not greener. in fact it was cold, limp and yucky. Never again will I not get, my early A.M. morning burger, fries of course the MONSTER TACO from you. read more

We are from the mainland so we have been highly anticipating our visit to Maui so that we can have their Macadamia Nut coffee, fried rice and sausage breakfast. We received exactly what we were looking for. The coffee was tasty. The fried rice with spam was delicious. The place was relatively clean inside and out. The workers were mostly Filipinos with thick accents that was sometime hard to understand. However, they were friendly and helpful. Mahalo! read more

DONT COME HERE. I personally love Jack In The Box, but the customer service from coworkers here SUCKS. CLARISSA, the person who took our order had attitude. For what? Who knows. All we ordered was 2 meals through drive thru. We were the only ones in drive thru at the time and it was slow inside. When we drove to the window to pay, she told us what we owe with attitude, no smile. We gave her the money to pay, then she disappeared? We were waiting for awhile JUST to get back our change. She came back after awhile speaking to one of her coworkers in Micronesian, then she finally went on the cash register to give us our change back. We got our drinks first, then another long wait for the food. A long line started to form behind us. That's how long she took. But here's the concerning part. We finally got home and took out the food to eat. We took out the curly fries we got from the meal and there was TRASH inside. Yea, people will say "it's just straw wrapper trash", but do you know where that came from?? What if it came from the trash? It had stains on it. That shouldn't even be in anyone's food. I know for a fact it's not ours because I remember I rolled up the straw trash in a ball and left it my cup holder. My trash was still in the cup holder! Soooo gross. Don't know if Clarissa was the one who did that nasty thing, or if it was one of her coworkers. read more

Ignore customers. Extremely slow service. Get orders wrong. Recommend going someplace else.

I wish I could give 0 stars. This was the absolute worst experience ever. We waited over an hour in the drive thru line to and ordered certain food only to be told after we arrived at the window and paid that they didn't have that certain food when the worker there confirmed 3 times that they had that when we ordered. The food was also wrong when we finally got it after an hour and we had to wait for them to remake it for another 15 minutes. Some of the food was also cold and not fresh by the time we got it. The workers could barely understand what we were asking, causing us to be overcharged over $30. Will never be eating here again read more

I am one of the laziest people to have ever lived, so I feel fully qualified to say that after waiting an HOUR AND A HALF for food that I am the perfect candidate to be employed at this Jack in the Box location. read more

Since the last and now, the store manager who ran such a good store has left. Currently the new manager is coming to grips with trying to keep up a good level of customer service while experancing a change over in staff. When the old manager left so did a lot of the staff. The new staff are not well trained and have problems speaking English. This is very frustrating to customers. The store air conditioning has been broken down for over a week. Cleanliness of the store is starting to suffer. Overall management needs to support this manager with better staffing, better training, and better wages. The only way this store turns around is if upper management, district manager and above, take a real interest in the business. They lost an outstanding manager in Linda. The new one is not up to her level, but is trying to do her best. Better support from higher up will help her. Otherwise I would not recommend this place as a place to stop at. First things first...fix the A/C so we can eat in the place. read more

Ok I've read the negative post. For a quick early breakfast before heading out to the Hana rd or to the top of volcano to watch the sunrise it's perfect. We stopped in 3 different times once a 7:00am to grab a drink a bathroom break. It had the cleanest bathrooms in Kihei or any part of Maui that wasn't a resort. The other times were 5:30 & 3:30am the drive-thru was open and the workers were super nice food was good. read more

Worst jack in the box in Maui hands down Every time I go there sucks never again jack! read more

Its Jack-in-the-box, what else is there to say? Fast food joint on the go. Some menu items are good n some not. Will return, lol. read more

Jack in the Box - Fast Food Near Me - Kihei, Hawaii

I love jack in the box back home, so I thought why not go here. I order 4 tacos as I usually do, and when I get back home to eat them ants started crawling out. I threw it out right away, honestly kinda ruined my appetite and jack in the box for me in general. Super dissatisfied read more

Best fast food restaurant, sandwiches always with fresh crisp lettuce, I love their ranch and spicy chicken sandwiches.

they shorted me my churros and THEY FORGOT A WHOLE PATTY IN MY BFS BUTTERY JACK LIKE WTH it was like nearly $50 order too like oh my gosh . They always mess up orders, never again read more

I went here for the first time the other day. The food was great, the staff wasn't so great. They were a little rude, and took forever to even take my order. There was no one else in line either. But overall I would say the experience was 3 stars. It's also kind of pricey for fast food. read more

Jack in the Box - Fast Food Near Me - Kihei, Hawaii