Takes certain shifts 5 min to even respond to their customers in the drive thru. I was asked to pull over to the side to wait for a drink...a drink! And then it was wrong. Diet Coke is not lemonade. Waited 15 min for a wrong order. Depends on who's working, but have had many bad experiences at this POS. read more

They really saved us! They were open on xmas day AND they had clean bathrooms. Employee really helped us. Also they brewed fresh iced tea just for me! read more

Amazing customer service from manager Kevin and the rest of crew who works at this location. I had a concern and without any negative response, they got right to it and made everything right! I am so thankful True customer service at Its. Thank you Kevin and crew at JACK IN THE BOX read more

Terrible morning staff. They act like they're so bothered when you are ordering. As if they're not the ones who signed up for the job? Just really unprofessional behavior. Im not expecting a 5 star service obviously, but a little more respect would suffice for customers that are contributing to your biweekly checks. read more

Tried walk in to get food and use the facilities and were completely ignored! Eye contact was made but no acknowledgment or 'be right with you'. Walked out without them blinking an eye. read more

The service is not good. There are eggshell in the sandwich. Item is not good. Not so good for the experience.

Stellar. We got the Chick-N-Tater Melt Munchie Meal, which came with two tacos, curly fries, regular fries, and a croissant with melted cheese atop two patties (one tater tot and one chicken). It was absolutely decadent. The perfect fast food meal to get on a random midnight drive with someone (we shared the one meal and I was satisfied). And all for under $7! Just be aware that the drive through line gets SUPER long, though, especially on weekend nights (even into the early AM hours). But the service is great and the grub definitely worth it. We'll be back. read more

Jack in the Box - Chick-N-Tater Melt Munchie Meal (available after 9pm) - Fast Food Near Me - Goleta, California

Even though there's no one in line inside the store or at a drive-thru constantly wait sometimes as long as 15 minutes for someone to take my order. I would belate to work daily if I stopped at this Jack in the box in the morning. Also I'm real tired of the attitude from the person working. read more

Apparently they "ran out of burgers"? How does a burger place run out of burgers? Only thing they had was chicken

How is this place always out of items. The manager of this place is clearly not doing his/her job with ordering.

This was horrible. It t was the only thing open and we ordered a bunch of cheap tacos. The delivery service didn't show up for hours, it was cold, and we couldn't even eat most of it. Worst chain I've ever eaten. Consistently bad! read more

Extremely over cooked my chichen sandwich was so dry I could barley take a bite of it

the guy at the window soooo rude we asked for a sauce packet and he rolled his eyes and scoffed and we didn't get our sauces even after clarifying that we'd pay for them. read more

The rudest service I have ever received!!! I showed up to ask if they sold salad. They clearly had garden salad and one other salad type, yet the server said he doesn't know if he has any. I then asked to get 4 of the other type of salad. The server then asked crispy or Jillian, and at first I didn't know if he was talking to me, since he was talking from a distance and there were several other customers beside me. Then he started yelling at me that he was talking to me. I then asked what's the difference between crispy and Jillian. And guess what was his response? "One's crispy, one's Jillian!!!" I as customer pay such huge sum of money in this expensive city, and yet you think I still deserve to be treated in this way??? read more

Girlfriend was hungry at 2am so we pulled up here. Placed an order online but ended up waiting in the drive-thru for 1 hour waiting for our food. Got the most repulsive, most abominable, vilest, disgusting, despicable, and downright nasty sausage croissants of our lives. Tacos were elite as always though. read more

We were told that they're out of butter, after we received our pancakes! No communication @ all! She should have informed us before we ordered the pancakes regarding the butter. So I went to McDonald's to get butter! Next time we'll just go there! read more

Jack in the Box - Fast Food Near Me - Goleta, California

so my most recent visit almost sent me in a state of psychosis again. (again becus not my first time in this rodeo) Anyways, we entered the drive through at 9pm and left it at 9:27pm. Idk what exactly was happening but if i knew it was gonna take that long i would've never entered that line. especially just for curly fries. When we got to the window the man grunted loudly but also did apologize for the wait. this is more shame on the people who own this establishment then the ppl working there, why is ur employees as stressed as Vietnam veterans? read more

No ginger ale anymore. I had been in twice before, and was told there was no ginger ale. I thought it might've been a supply problem, so I asked today and the two women working at the drive-through window said there no longer would be ginger ale. I know it's not a big deal to most, but for me it was the perfect drink to go with the teriyaki chicken bowl. But alas, no more. (The homestyle ranch chicken club was tasty but the fries were cold.) So now, not a lot of incentive for me to return. read more

Update: I took a chance on ordering the chicken teriyaki bowl and was delighted! Lots of broccoli and teriyaki sauce this time, and the chicken and rice were delicious. I asked for an extra teriyaki sauce, but didn't need it this time. Kudos to the manager for making sure the quality was high. Thank you. read more

Jack in the Box - Teriyaki bowl was perfect this time - Fast Food Near Me - Goleta, California

Wow, it's no wonder this business has poor reviews. I just went through the drive through and as soon as I got to the window the old white guy was cursing talking shit about the car behind me, saying he was about to go off on someone and he didn't give a shit, his exact words. He wasn't wearing a uniform and had a weed sweater on. Not against smoking but I'm sure parents of young kids really want to go to a restaurant and see a worker wearing something like that. This isn't the first time I've witnessed this guys foul attitude towards customers or his job. I just couldn't believe he actually still works here. read more

No problem I hate it when I tell the clerk "thank you" and they reply "no problem" Food is from Jack in the Box At least when I gave them $20.07 for my $4.07 total, the guy gave me $16.07 change then wanted to argue that it was not $16.00 change I was owed. You got to laugh. read more

Hours need to be modified. Showed up at 7 am and the doors were locked, lights were off. And no one worked the register. I asked if the hours have changed and they said "7:30?" Like they didn't know read more

Jack in the Box - Was here at 7am. Doors locked, no cashier, lights off. - Fast Food Near Me - Goleta, California

The food portions were so small and pricing was higher....I order Fajita Pita and I've been ordering these for a while. it hardly had any chicken, the pita shell I noticed was smaller, but they changed that a while ago. The medium curly fries had 3 curly ones the rest were portions of what was left in the bottom of the cooker, so it seems.....disgusting and I won't go there again. read more

I normally like Jack in the Box in a pinch, but this location is horrible!' The food occasionally gets messed up (which sucks during COVID bc you can't immediately get it resolved like you could if you ate there), but a few screw-ups are to be expected in any food establishments. What makes this place horrible is the "service." This isn't the first time an employee at this location lacked civility, but the employee working the drive-through on a recent Thursday night took the cake. Not just bad service, she SCREAMED at my 70 year old mother, and told her to get out of line bc the employee couldn't find our order number, which we read off to her. TO GO WHERE?!?? They locked the doors (at 8:00 at night)! We used the app and had an order number. She absolutely refused to even look at our order number. We left, and went to Deja Vu. I've worked at the lowest levels of fast food, to actually owning a fast food place here in SB for nearly a decade. I am definitely NOT a "the customer is always right" type of person. And I definitely understand that you never know what someone is going through, so I could just chalk it up to a bad day. But this was so over the top ... (and, as I said, other employees have acted similarly, just not this extreme). TO THE MANAGER/OWNER: what's worse than having this employee(s)? Knowing full well you have problems (judging by the Yelp reviews, this isn't the first time someone complained), and you have chosen to do nothing about it. You either don't read the reviews, or you don't care, and I don't know what frustrates me more. The next day, I just really wanted another burger after melanoma surgery. Yep, we got on the freeway to Carl's Jr., even though Jack in the Box is literally a two minute commute from my front door if you hit every red light. This location isn't bad per se; it's just in need of entirely new management. read more

Really bad costumer service at this place at this time feb 25/2021 11:00pm the girl that took our order first very rude like wut else... almost like I don't want to be here wtf you want ! ? You know ! But guess what ?! You working in a restaurant so you have to deal with and be nice to people !! Dude do your job that pays you'r bills ! And stupid shit you buy and if you don't have a good costumer service you are in the wrong job ! You need to get trained or look for a new job like in a small office by yourself just saying because your costumers are hungry and want fresh food I love jalapeño poppers !! That's why I love jack !! But seriously guys don't apply if you don't have costumer service ! Stay home and don't be miserable in life w others ! read more

Jack in the Box - Fast Food Near Me - Goleta, California

I did not appreciate the service I received today. I hope the manager of this Jack in the Box can remind their cashiers to be kinder and polite. Definitely not coming back here. read more

I don't know why everyone is talking bad about this Jack in the Box. I just ordered my food and it was hot and fresh. All I'm looking for at a Jack in the box. read more

I went to one of the few games the Lakers have won while holding their opponent to under 100 points. What does that even mean? FREE TACOS FOR ME Truth be told that's the only reason I came here. It look like five minutes to ring up the free tacos. I wish I was kidding but that's literally five minutes. Not one apology or anything. Go back to customer service 101 and learn something. read more

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Absolutely the worse one ever, wrong order poor customer service and then got charged for an extra sauce when I've always gotten them free. If you really want Jack go to the on on upper state! The women at this one are the worse and I'll be filling a complaint with corporate because of them. read more

Husband and I stopped in here the other night because it was late, we were hungry and they were convenient. Ordered a golden oreo shake and some churro bites. Asked to use the bathroom and the men's room was not available but men could use the family restroom (the only one with a door wide enough to accommodate wheelchairs too). The women's was available and we were given the 4-digit codes by an employee I had a slight hard time hearing so I had to ask her to repeat the code 3 or 4 times before I could remember it. Super awkward and inconvenient. Women's restroom was not very clean and super narrow. Golden Oreo shake wasn't blended quite enough - the cookie pieces could only be sucked through the straw with professional strength. Need wider straws if you're going to make them like this. Otherwise food was tasty. Location convenient and open late. "Meh, I've experienced better" sums it up nicely. read more

Jack in the Box - Interior / dining area - Fast Food Near Me - Goleta, California

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I ordered a Large water cup because I was dehydrated. The lady said she has to charge for the cup which is fine with me. I was expecting to pay 50 cents for a water cup but the lady charges $3.09 for a cup of water. That is more expensive than the Bottled Water that they sell. Not sure why the lady wanted to charge me so much money for WATER. Also Ordered the new Double cheese burger combo for 5.99 and the quality was bad, had to throw the food in the garbage after 3 bites. No more Jack N Box for me ever again. read more

This place fiercely competes for the title of the Worst Fast Food Location in America every day that its drive thru menu lights are illuminated. This establishment has been the source of personal flashbacks that are filled with utter frustration and hopelessness for the past 6 years. Its been the most atrocious Jack in the Box location I've ever had the misfortune of coming across. This place is the one of the ONLY hot food joints open past midnight in the small suburban town of Goleta, which is why I've had no choice but to bite the bullet and take my chances here so many times. But it's like playing Russian Roulette with a fully loaded gun; I always pay the price. The drive thru is incredibly slow and the worker manning the intercom never fails to be the most apathetic excuse for someone who is supposed to take my order. I understand the frustrations of late night fast food jobs, but its no reason to take it out on the customer who is just trying to feed himself after a long shift. The most incrediblely frustrating experience I have had takes place summer of 2018 around 1am. The employee at the drive thru told me they were out of tacos (the most popular menu item) and as i started asking for different items, he simply stated they didn't have them either. I finally pry out of him that they were out of ALL FRIED FOODS besides fries. THATS ALMOST YOUR ENTIRE MENU??? This was pre Covid era! There's no excuse to stay open at that point! On top of that, when i finally settled for a Jumbo Jack combo, he then asks me what i want to drink. I say a Dr Pepper. He says "We only have orange juice". Flabbergasted, I ask for a water. To which he responds in the most monotone robotic voice "We only have orange juice no water". Let me tell you, I had never felt a greater urge to assault a complete stranger until after that comment. The workers here deliberately make it their job to give you the most piss poor experience imaginable because they just know your starving a*s is here out of pure desperation. I have never wanted to see an establishment crash and burn so hard in my entire life. This location is so trash that this is my first public review of any restaurant EVER. This frustration has been festering in my system for 6 years and its time the world knows what I feel DO NOT GO TO THIS PLACE. YOU ARE BETTER OFF STARVING FOR THE NIGHT. read more

I just ordered the sausage croissant breakfast sandwich and there was no egg on it, and it was a hamburger pattie, not sausage.... HOW BAD CAN IT GET??? People who work there do not care whatsoever... read more

Food takes over to come out and when it does its cold. Service is non existent, come in come out. Ordered online and it took them 1hr to finish. They said come back in 10. read more

Came to this location af 7pm when dining hours were supposed to last till 10pm and the doors were all locked?? and they even saw me locked out and wouldn't open the door to let me in? Even tried to call the phone number, knock on the door, ANYTHING and the least they could've done was open the door and let me know for certain the dining area was closed at an unusual time? Even if dine in was somehow removed due to covid and drive thru was the only option, couldn't they have just updated their hours? How was anyone supposed to know other than showing up and realizing the doors are locked and they won't let you in.. Horrible experience. The subway at this same plaza is a much better service. Just avoid this place altogether read more

I don't understand how a fast food drive through can be so slow!!!! It's really amazing!

TERRIBLE JACK IN THE BOX. AVOID, especially if your a driver for a delivery service!!! Came to pick up an order, and I also had another food pickup right after, and could not get in, all the doors were locked. They had a sign that said for pickups use the front door yet the front door was locked with no employees in sight. Finally I spotted an employee inside and they just motioned with there hand that I had to go around, like through the drive through. I showed her with my phone that I had a delivery to pick up, but she still motioned like she was driving a car, which meant I had to go around through the drive through, which had a long line! I came around and asked the next driver in line, who was a sweet lady if I can pick up my order ahead of her, she was so kind and let me. So I asked the guy in the drive through window if I could just pick up my Ubereats order and her immediately freaked out and said I could not be in the drive through since I was not in a car. I kindly told him I was just trying to pick up my order and I didn't have time to wait in the drive through line. He just kept saying I could be there. Didn't know what to do, so I had to cancel my delivery. There where about 4 workers in there that I seen, one of them could have easily handed me my delivery and I would have been on my way. The lack of common sense at this Jack in the Box was baffling! Reported this place to Uber so they can hopefully stop all orders from here. read more

This jack in the box really doesn't deserve the low rating. I mean, it's a jack in the box. I've been here more times than I'd like to admit, but I always have a nice experience. Employees are friendly, and they're always there for me when I need a grilled cheese and curly fries at midnight. I owe them a great deal really. In fact, my friend and I drove to Spudnuts for donuts one night, and they were closed, and we were devastated. HOWEVER, Jack in the box came to the rescue with their donut holes. I'd recommend them any day! PRO TIP: dip your grilled cheese in ketchup and ranch. You're welcome. read more

Jack in the Box - Grilled cheese and curly fries - Fast Food Near Me - Goleta, California

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I've been working at the hotel across the street for a week and stopping by for dinner at least 4 nights in a row. I was impressed and had to leave a good review. Regardless if I ordered a chicken or beef burger the food has been consistently great and looks just like the picture (I've been online ordering) Props to the afternoon crew. read more

When dining at this restaurant today, I inadvertently left my handbag in the dining area when I left. I didn't notice until I got all the way home in Ventura. I immediately returned to the restaurant which took close to an hour in rush hour traffic. The employees had recovered my handbag & had it stored in a secure location. All of the employees were so nice & helpful but especially the manager on duty (failed to get his name!). He stated that he looked for me in the car park but I'd already left. All turned out as good as could be expected! The manager even gave me a free iced tea for all my trouble! I am so impressed with the customer service I received. It's a breath of fresh air these days! Also just want to add, the restaurant was very clean & orderly & the staff was very friendly & efficient when filling my order. Thanks to this fabulous team for helping me in a difficult situation earlier today! read more