When dining at this restaurant today, I inadvertently left my handbag in the dining area when I left. I didn't notice until I got all the way home in Ventura. I immediately returned to the restaurant which took close to an hour in rush hour traffic. The employees had recovered my handbag & had it stored in a secure location. All of the employees were so nice & helpful but especially the manager on duty (failed to get his name!). He stated that he looked for me in the car park but I'd already left. All turned out as good as could be expected! The manager even gave me a free iced tea for all my trouble! I am so impressed with the customer service I received. It's a breath of fresh air these days! Also just want to add, the restaurant was very clean & orderly & the staff was very friendly & efficient when filling my order. Thanks to this fabulous team for helping me in a difficult situation earlier today! read more

onight I ordered the chick-n-tater melt and it tasted as though it was dipped in soap before served. Probably the worse experience I've ever had at a jack in the box. Would've waited extra time for my meal to be made correctly. read more

Jack in the Box - Chicken Sandwich - Fast Food Near Me - Goleta, California

Disgusting. You don't need to spend your money here, and it was the wrong order. The cashier lady named Lorena at the drive thru had an overall bitter attitude and was rushing to get us out and put chicken in my friends teriyaki bowl when she asked for no chicken because she's VEGAN and she gave me the wrong burger. Instead it was a chick n' tater melt which is a breakfast option but I ordered the curly fry burger. Try McDonald's across the street for better quality and service Not this shithole read more

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Was in the area but was not being too adventurous so I went here. I ordered the Ranch Chicken sandwich combo. The chicken was fried with ranch dressing, lettuce, cheese, and tomato all inside the bun. All in all, it was okay. My only complaint was the fries were cold. read more

open 24hrs but only when the workers feel like it. went to drive thru, was told it was close and to come inside to order. went inside to no one there to even take orders. legit no one came out to even bother. always a waste of time. read more

the cluck is life changing and i'll die on that hill. i'd do a lot of things for a cluck, a lot of things. love that chicken sandwich, so lovely. read more

I've been coming to this place for late night snacks for years now. I love their food. But I decided to not be their customer anymore. Here is the reason. On May 18,2019, at about 1:30am, I went to the drive-thru to get some food for me and my girlfriend. I ordered, a large teriyaki bowl with 3 egg rolls, and a 5 piece homestyle chicken strips with large fries. I got the order, and trusting them to have done the work correctly, I didnt check the bag. Yet when I got back home, I realized that there was only one egg roll, and after eating one of the chicken strips, my gf noticed it was spicy. Apparently they got the order wrong. Missing 2 egg rolls, and having the spicy chicken strips instead of home style ones, I drove back to the location (obviously upset). I entered the dining room, and waited by the counter until one of their workers came by. I told him that they had my order wrong and asked if they could check my order. Obviously I was quite upset, and was not in the best mood. Yet, I believe I still behaved politely in the situation. However, because I had not bring the order back with me (it was with my gf, and honestly, I expected them have the customer service to own their mistakes and just make the new one for me.) the person i mention earlier said " but you can't prove it though" (with the most unconcerned, and unprofessional attitude ever) At that point, I was just shocked and mad. As for me, the manner of which he said it, implied that either I was lying, or that they just didn't care and did not want to own their mistake. So I went back and grabbed my order, and went back to the store. This time I was furious, but I did not raise my voice, until the person (mentioned earlier) walk up and seemed as if he was going to punch me in the face and started to yell at me saying that I was going at him the entire time. So I started to argue with him, which was uncivilized of both of us. (I'm not ashamed, I deserve to be treated as a paying customer, and they needed to own their mistake, not fight with the customer) Tbh, I couldn't care less about him. I just wanted my order. I don't know him, and would not randomly attack anybody. They were busy, and I would guess that the guy had a bad day. Yet, being busy does not justify a wrong order. Having a bad day, does not mean you can yell at a customer. Simply saying, "would you mind bringing back your order so we could verify it please." Would be better than saying " "you can't prove it though" read more

Just wanted to check out those 1 star reviews. Don't know if they understaffed or what but drive through do be taking ages. .

Evening (around 9pm) customer service sucks. Female employee is beyond rude. My whole order was wrong and didn't realize it until I got home. I tried calling but of course no one answered. So I went back to Jack n the box drive thru to let them know. The female told me yes they realized that to pull up to window and at that point is when her attitude started. Asking for the old food back. Like why do you want food if you're just gonna throw it away. I told her I left it at home. She said well you can't just keep free food. I said first off it's not my fault you guys gave me the wrong order, You should be double checking the orders before you hand them out. She was beyond rude to myself, and my nephew . She was not even apologetic. My time is valuable and I wasted my gas to return to get the correct food. When I got my food, she said I guarantee you the food is correct ( with a smart ass attitude). And the food still was not correct, It was missing two tacos. And the food was cold since it had been sitting there the entire time (which about 15 minutes, had already passed). This is the second time the same female has been rude to me (on two different occasions). Something needs to be done with this employee because she's obviously not a people person and does not have a good customer service etiquette. I asked for her name and her response was I do not need to give it to you. But isn't part of your uniform to wear a name tag I hope Jack N The Box does reach out to me because this is unacceptable. I am beyond disappointed at the horrible customer service I received. read more

After waiting 23 minutes behind 5 cars just to order food in the drive thru line, I'm not sure how anything can possible take this long to hold up a line this long. Orders can't be customized that extensively for burgers, tacos and fries. Fast food now takes as long as a sit down dining experience? Food isn't amazing, unless you want fake meat tacos go to McDonalds across the street! read more

Really great people ! One time they saw me stranded with my phone uncharged and one of the female employees gave me a ride home to make it safely , I'm an adult now but I was a teenager back then and looking back at it I appreciate that so much read more

Worst tacos everrr!!!! They are always a hit or miss when you go through the drive-thru. I just had to yelp about how horrible these 99 cent tacos were. I shoulda known better and checked them out before I drove away. They looked like they had been put in the fryer 5x no lie! Thank goodness they were only .99 cents but still if I could have gone back to complain in person I would have but Ain't Nobody Got Time Fo Dat!! My curly fries were fresh so at least I was able to eat those. Rule of thumb "Always check your food" before u leave JITB! No wonder I hardly eat there. read more

Jack in the Box - Disgusting taco!! - Fast Food Near Me - Goleta, California

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Probably the worst Jack I've ever been to, and I've been to pretty terrible ones (I.e., the one on state... I've encountered the employee talk smack about the customer in front of me... to me). Slowest service, and the employee who is working right now took forever to tell me the options for the late night munchie meal. Honestly, there were only 3 cars in front of me, but I could have probably taken a nap in line and still woken up before my food was handed to me. I'll probably ban myself from coming here. It's a shame that they can be doing so much better and have a quicker night... but I guess the employees here don't care about their customers or their productivity. read more

Went on a business trip to UCSBA every visit was pleasant and my order was right all the time. I know fast food isn't always right but thank you guys for the great service! especially late :) read more

I've only came here on desperate late night munchies or just grabbing a quick bite to eat with friends. Window service is a hit or miss because they do mess up an orders frequently but it is what it is. read more

What an improvement this store has gone through - been going off and on since college, currently stronger staff than awhile ago. Customer service has been good. Keep it up! read more

The slowest fucking 'drive thru' I've ever been through. I've been sitting here for 40+ minutes and I've gone 2 car lengths. Wtfffffff!!

If I could leave a worse review I would we ended up driving away without anything because we wanted a coke and fries THATS IT. She wanted 4 dollars then 5 dollars then 7 dollars then asked for another dollar I have no idea what the f$&@ that was but we will NEVER go to any jack in the box again because this was insane. We drove off and left the money because it was so crazy we just wanted to get away from this person. Unbelievable read more

Josue & his friend went above & beyond as my truck wouldn't fit in the drive-thru. The cook was on break but they managed to pull a great meal together. Outstanding service & will definitely come back when in town. read more

They forgot half my order and did not give me a receipt. For me to get a refund I need to drive to ANOTHER CITY to get my money back. For some reason manager can't refund remotely. Unacceptable, avoid this location. I don't have time to be driving to a city I don't live in to get my money back, so I hope you use the $10 that was stolen from me to hire more employees and train them better so they don't miss half of an order. read more

I am legit just sitting here for the past 45 minutes trying to get a burger and fries. I will just cook it myself and throw the frozen ingredients on my grill at this point. So insanely slow at this point I mean do people live in .25x speed in this area. Im sorry, I tried to be respectful of people trying to do their job, but I mean come on an hour and you haven't even left the place for a shit fast food burger... love u guys but Jesus this is awful.. read more

Absolutely disgusting service. Look what they served me when i asked for jumbo cheeseburger wo the cheese and pickles... just the bun and patty lol! I expected tomatoes and lettuce per the picture read more

Jack in the Box - Who would order a burger like this?! - Fast Food Near Me - Goleta, California

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Came in today around 7:30 am one of the doors that's usually open was locked so I tried the other and was open , I went in waited at the counter there were 3 ladies 2 cooks one at the drive through , after a while the lady at the drive through proceded to tell me the front was closed because they didn't have workers I told her okay it's fine what time should I come back since I was sitting outside in a semi truck i didn't mind coming back she then shrugged and said "idk we don't have workers we open at 6" I told her it was 7 already and she then repeated the same thing about not having workers it bothered me with her tone like she expected me to know the front was closed do the shortness of staff , like change the hours on your door and maybe lock all of them next time ? Pretty bummer I work at the post office nearby and the only place I can park is here in this area and the only place I can grab food was here but I can't do the drive through with my semi , be better guys like one dude at counter ain't gonna mess up your drive thru traffic read more

If there's no one in the drive-through lane and I'm staying here for at least 5 to 10 minutes without being the help and they say it's open how is that possible and it's not the first time I come around 430 and it's the same service either takes 45 minutes to get my meal or it takes me about 20 minutes to get help. Worst Jack-in-the-Box read more

15 minute wait in the drive thru. Unacceptable by any standards. The lady at the window claim she's on her own and that's the reason for the delay. Jack in the box has great commercials but horrible customer service. read more

They don't have sh*t together! After I paid and waited 10min in the drive thru they told me they ran out of chicken employees in the back straight posted read more

Came in after 9pm for their munchie meal but was charged regular price! After I pointed it out to them on the receipt they told me they couldn't rufund me the money because the machine automatically charges it. Doesn't make sense at all. read more

Jack in the Box - Fast Food Near Me - Goleta, California

This is the FIFTH TIME IN A ROW!!!! I had my mom and my sister pick up the food for us, tonight. They wanted Jack in a Box, I never entitled wanted to have Jack In the Box for dinner. I EXTREMELY knew something is going to end up being wrong with our order because every-time we always get Jack in the box, our order always get mess up. Sure we're missing a side of fries but COME ON!!! The burger!?? I wanted a Double Jack with just cheese, lettuce and onion ONLY!! But of course they did the opposite. It always the two Jack In the Box in the Santa Barbara county. They are the worst fast food restaurant I ever have. Ya'll literally the slowest fast food restaurant and you can't even get the order right! This is definitely the last straw my family and I are eating at Jack in the box. I guess it's a tradition in this family that our order will get mess up every time we eat there. It's so insanely stupid. It like they never even care about us. read more

If I can put 0 stars I would ! LOOK AT THIS BURNT PIECE OF CRAP ! My BF went to get some food here this morning & at one point they all left the kitchen to the back ! Rude as people ! , what kinda service is this ! Seriously get new employees Get A new Manager ! You guys have low rating as it is ! so embarrassing! Have some pride in your work ! Might not be the best but still do your job right for people like us who pay for our meal ! read more

Jack in the Box - Burnt Bread , burnt egg , I could have done better ! - Fast Food Near Me - Goleta, California

Slow, unenthusiastic workers often mess up my orders. Especially when I picked up orders for DoorDash

Terrible service even for a fast food restaurant. I used my Lakers' voucher for two free tacos, and the staff had a hard time processing the order. Even once they cleared up the order, the female coworker gave no word about the order. A tray was simply sitting in front of me with a taco waiting on it while I waited for them all to be ready. The inside feels cramped, dim, and uninviting. Lastly, my taco didn't look too far different from the one that Angela R photographed - brown and over-fried. I won't go inside this Jack in the Box again. read more

When I was getting my nails did in walking distance at Famous Nails yesterday the ladies that were working got a snack at Jack's... totally brought back memories from when I used to have the munchies and was at FT (Fuck Towers now Santa Catalina Dorms) or when I was filling up my gas next door at Chevron and skipped over for a Spicy Chicken Sando (those are the best!). Hot, quick and greasy... what more could one ask for (question mark). read more

I eat a lot of fast food and this is not a top choice. The automated order machine was broken and it couldn't accept cash for payment so to the long line I go. Like my previous visit the order was wrong on more than one item including a "no tomato" burger having a big juicy red slice. The order had taken nearly 15 minutes to be prepared and the two of us came during non peak hours. We swear never to return read more

Fuck jack in the box I waiting a whole hour to get my food to order I had to wait 10 minuets to order the food was raw I suggest to close this place down or have health inspection check this place out. read more

SAVE YOUR SELF THE TRIP HERE BECUASE THEY SUCK! I lived in a few towns here locally and have trieds several different jack in the cracks, they are my favorite but this one should even be called Jacks. It actully made me change my prefference to Carls jr. I love the tacos but dont go here for them unless you want to be grossed out. Ever time I think service here might have gotten better I always end up dissapointed. I love jacks tacos, just not from this jack in the box. to top if dont complain to those that work their unless you want to be looked at funny or have a worker try and defend themselves like your attacking them. Im just letting you know no need to get all defensive, just fix the issue. I decided to complained to corporate about there refired tacos and how thier service was horrible. it has happened one to many times, im just fed up with them. The tacos stale and dark brown, not sure if its the oil or they just over cooking them or what ever the issue is but they are not suppose to be like that. icing on the cake, they even forgot to put my chicken sandwhich in the bag and my jalepeno poppers. ok, my mistake for not checking the bag, but that shouldnt be my job. I should get discounted price if i need to check the bag thats like half the work. When I called corporate they sent me one coupon for my item two weeks later. I was like wow great im going to go back for my combo meal that I order, nope i was mistaken. the manager said it was one only for one item WTF MATE i paid 7 buicks for a spicy chiken combo and you give me a voucher for an item that wont cost over $3.50?. How to they expect to keep my business if they only give me a voucer for one item when my whole meal was ruined becuase I had to go back and forth to pick up the items they forget. gas is not cheap in SB and thats taking time out of my day for a lame inconvience. Oh and another thing NAT FLIES by the drinking area is gross. I think the only reason why this location stays open is becuase the college kids dont care, they go in drunk on a late night and keep this shameful bussiness going... Im writing a formal compliant to the heath inspector, lets see if that changes anything. New management or workers? Yes, Please either will be fine!!!!! read more

Literally asked for 2-3 ranches and the guy gave me ketchup instead. It was obvious he did not enjoy working there. poor customer service per usual. read more

I had a great club salad with ranch today. I have always liked their salads and once about a year ago I got a chicken club and the chicken was a bit rubbery, I had a few recently and the chicken was back to its usual good quality along with everything else. These are the kinds of salads you can eat if you want to lose a little weight but still feel like you've had a good tasty meal. read more

Since everyone know's how a jack in the box is like (fast food, burgers, fried stuffs, etc) i just want to reiterate how great 24 hour drive thrus are!!! and friendly service who love to give me extra sauce and goods! read more

Yeah not much to say about since its a typical fast food joint that has a pretty big variety. We've all seen the commercials... The only thing I really have to say about this location is be careful when going through the drivethru at night. It happens every time I go. They always forget something in my order. Usually its just an item or some sauces that we asked for that they forgot to put in. Other times they give just one ketchup packet for a large order. We've had whole meals missing. Instead of a large curly fries we've gotten a small order of regular fries before. I think the worst one ever was a jumbo jack with cheese, but there was no meat patty. (some how jumbo jack with cheese was turned into a grilled cheese) Yeah that one sucked because we checked the bag before leaving. read more

Jack in the box had the worst service tonight. We walked in and waited 5 minutes until we were attended three employees just stared at us as we waited for the cashier. The cashier that stepped in to help us put his cell phone and earphones away and didn't wash his hands. He had no name tag and was not pleased to assist us. We ordered and paid, and he proceeded to handle food without washing his hands. I watched him the whole time as we waited for our food. All the tables were dirty. We cleaned it ourselves and attempted to wash our hands. We need a code, and nobody was at the counter to provide us with it. read more