We've always has a great experience visiting the El Cajon site, mostly because of their Store Manager Jax. She is extremely knowledgeable and friendly. She always points us in the right direction and takes the time to explain the different options/pricing. She sends us away with quotes and takes us (or has someone) to the yard to look at the different types of wood and their cuts. We keep going back for our wood needs due to the customer service. Thanks J&W! read more

The wood they delivered was extremely warped and of uneven width which made it impossible to install evenly. They refused to find a solution stating that they were not going to take back wood they couldn't resell. I purchased approximately $3000 worth of hardwood. Initially the customer service was good when they were trying to sell me on the wood. I took their advice in selecting which kind of wood based on the project I described. They delivered the wood with missing pieces. They said they were going to call me to deliver later. About a month went by and they never called so I had to go pick up the wood myself. When it came time for install, my installers noted the wood was severely warped, and the width of the wood was not even. I tried to be flexible and fair but JW Lumber refused to make things right in any way. Attached are some pictures, the fence looks worst in person. I'll be making a sign for my busy corner lot to tell people not to buy from this place. read more

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These guys were a hoot! Walked in on a great conversation about one girl hairstyle in the other guy in the middle of an argument his girlfriend. However very friendly and we able to guide me to where I need to go. The lumber was fairly priced and had A lot of different wood choices! I need more of the same lumber in the next couple of weeks and I will be definitely going back to JW lumber. If you need cedar redwood or any other type of wood look no further than JW lumber, they only will you get wood good time with the staff. read more

J&W Lumber - Fences & Gates Near Me - El Cajon, California

Will is the man! We just came to J&W Lumbar to look for new deck materials. He immediately offered to help us (without asking or searching for help, like you would need to do at Dixieline or Lowe's), recommended different types of wood and pulled samples for us, and took us into the showroom to point out ideas and options for us to consider. After a horrible experience with Dixieline, Will and J&W Lumbar are a breath of fresh air. Will was helpful, informative, and took his time to answer our question. J&W Lumbar will definitely be getting our business. read more

Today I had the opportunity of stopping in at JW Lumber here in Otay of main st. The first thing I noticed was they parties out for there employees and customers along with coffee That says alot about a company and how they treat there customers and employees so that's a plus guys. The reason why I stopped in was to fill out a application maybe for a delivery driver or a labor. But since i didn't know that it was all online I guess tonight ill be filling a application but thank to the guy that helped me out on with the biz card much appreciated may God Bless you guys and your family's read more

Super happy with this porch and fence remodel, especially for this weekender DIY'er. A great selection of quality wood made a difference in both aesthetics and durability. Plenty of advice and guidance from Charlie and staff helped make it possible. read more

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Great service,if they don't have it they make it the girl at front desk is super nice and professional great attitude, there are two guys usually at the yard very helpful people thank you so much for making a difference,and a difficult day a lot a easier keep rolling guys thank you so much!! read more

The entire process working with J&W Lumber has been ideal. In the process of planning to build a Trex deck, we were getting prices on materials, and J&W beat the other stores. Once we were ready to purchase, they helped model the design to confirm that we had everything we needed, and the materials were delivered the same week. Omar and Vincent in office were both incredibly helpful in providing guidance and answering questions, and the delivery man took extreme care to place a lot of materials in a small driveway without any damage. We got high-quality lumber and composite decking while supporting a local business with great employees. Could not recommend more. read more

David at JW Lumber in El Cajon Location. David your great service did all the difference in the world for me, thank you! read more

Sean at Murrieta lumberyard was very helpful and made my purchase of Trex easy. He loaded my purchase and used proper travel precautions with material extended from my trunk. Thanks for a job well done! read more

This is a great company where we currently get all our redwood lumber. They material is high quality and good value, and is easily viewed outdoors. The yard guys are friendly and highly efficient. We love this place and wouldn't go anywhere else for our basic lumber needs. read more

Super easy experience with getting lumber chosen and delivered for our fence project. Quality of the boards was excellent and workers work pleasant to work with. Answered all questions I had and made me confident as a buyer. read more

J&W Lumber - Lumber from JW for our fence - Fences & Gates Near Me - El Cajon, California

We have been so fortunate to have Omar working with us on our project and making sure that we have gotten all that is needed. He's been amazing when needing to change things out and is fully in tune, with all that he does. Great customer service and he really goes above and beyond. Our delivery driver, both times, was Tim. What a happy and positive human being!! Showed up the first time, singing, very professional and respectful. Warned me about any noise that might happen as a result of him 'dropping' the material off of his truck, was appreciative that I listened and just all around a super nice guy! Second time he showed, exact same thing. Singing his tunes and just an all around happy guy. It really goes FAR to have such wonderful people and they are both a true asset to the company read more

I was looking for fence board replacements. Somebody told me about this place. Thank goodness, as the other places were out of these boards until August. Immediately upon pulling in, a young man named 'Will' directed me where to park, as parking is minimal. He immediately assisted me and handled everything from the product, to the purchase, to loading. He was very quick and efficient. A real go getter who was in charge of the yard and I can see why! After having had a business, I recognize these exceptional employees, whom have real pride in their work ethics. This young man will be moving on up in the world! In addition, I really loved this nestled little business!! I'll be back. read more

After trying the three big do-it-yourself places (you know who they are) I was feeling frustrated at not finding anyone who could help me realize my home landscape project. I called J&W. Dominic listened to my ideas and then asked questions that further nailed the look and the layout. He gave me three options of wood but recommended the least expensive...railroad ties. After he figured the number needed, I told him I would come in and choose the ties...I had heard that other companies pick the worst to deliver. Dominic assured me that all the ties were of acceptable quality, but he would select the best. Delivery was prompt, next day, and the ties were great. Nice to find someone who is more than just a salesman, but a professional who takes the time to understand the customer's needs. read more

We went to the lumberyard in El Cajon. It is a great place! Prices were significantly less than anyone else. The quality of lumber was great, & we were able to find long lengths that we couldn't find anywhere else. read more

I am the owner of C J U Construction and have worked with many lumber companies, but Will at the El Cajon J&W stands out as being consistently helpful, knowledgeable, and is the reason I keep coming back. He is always friendly with a good attitude and helps me find the materials I need. This is why it is my first choice and my go-to for materials. I recommend this store and especially Will for your building needs. 5 stars across the board! Thank you for your great service and quality materials! read more

We are building a new fence and J&W had the best prices and customer service and we shopped around! Most places are unfriendly and not too interested in answering questions but here we felt like they wanted to help us. The delivery was fast and easy and Tim was amazing when he brought us our delivery he helped unload it and pile it where we wanted it vs dumping it off in the front as most places wanted to do. Thanks Tim and J&W will post a photo of the fence when it is complete. read more

Best customer service around. Custom cut and done perfectly. My top recommendation for lumber.

This review is specific to a delivery experience I had maybe its just the driver not sure. Driver called and said he was 15 min away. I said someone would be there to show where to drop it. The guy flew into the driveway, ignored my wife and dropped it so fast the bands broke off the cedar planks. Plenty of concrete everywhere and he dropped it in the dirt with no dunnage. Over $1500 worth of good wood laying in the dirt. He was in such a hurry not even my wifes flailing arms could get his attention. It would have taken two minutes of his time to have the courtesy to drop it where I wanted. I understand I paid for roll off delivery but care should still be taken to ensure nothing is damaged. I was told I could return anything that got dirty but that defeats the purpose of having it delivered. Its all dirty. I didnt want anything for free just honesty and maybe fix the problem. I got neither. read more

J&W Lumber - Fences & Gates Near Me - El Cajon, California

We love our new Trex deck!! The staff was very knowledgeable and helpful, great customer service and great price!! We highly recommend J&W Lumber in El Cajon! read more

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Love this place! Built a huge patio of redwood a couple of years back, which turned out beautifully. Their selection is phenomenal and their service is top notch. Recently visited again to get some redwood for an outdoor railing project and was reminded how great this place is. Highly recommend for quality lumber and fantastic customer service. Everyone is always so helpful and cheerful. read more

J&W Lumber - Fences & Gates Near Me - El Cajon, California

We recently chose J&W Lumber after reading the positive reviews and are glad we did! Matt was awesome he was very helpful and patient with us when we were there choosing the materials we would be using. Thanks to Matt & Tim delivery was smooth and all the wood delivered was great. Would highly recommend J&W Lumber!!!!! read more

I'm very impressed with J&W. I received delivery of redwood that exceeded my expectations. It was all very straight and clear. Out of 60 or 70 boards, I really only had a problem with 2 being slightly warped or cracked.... and they were more than willing to help me replace the boards if I couldn't make them work on my fence. I also had an issue with one of the wood cleaners one of their salespeople suggested. They were quick to not only help fix it, but also gave me another product that worked wonders at no cost. They have been very helpful and patient with me the whole time and I would not hesitate to buy from them again on my next project. Also bonus points - their delivery guys have been on-time both times they came. read more

This is the first time my company has ordered lumber from J&W, and we were extremely pleased with our experience! To top it off, Tim who delivered our order was so friendly, checked with us for exactly where we'd like it dropped, called us right before delivery to confirm, and was great to work with. We'll be ordering many future orders I'm sure! read more

Super late review, but Sean, Dane, and Tim were THE ABSOLUTE BEST part of my experience here at J and W! I unfortunately wasn't able to purchase anything, but they gave me the best customer service I've experienced in a long time. Anyone would be a fool to fire these gentlemen, seeing as they've defined good service for me at an establishment such as this! 5 stars for amazing service!!!! read more

I've spent the last few week pricing vinyl fencing and ended up going with J&W. Prices are very fair and customer service is phenomenal. I've made a total of 3 trips to their store to figure out materials, order and back again today when I decided to add to my project. The employees are so helpful and seem genuinely happy to give advice. Highly recommend. read more

I ordered some materials that have taken a long time to arrive. Jax and Leo that work at J and W have been so helpful contacting the company that is lagging that I would go back to J and W because of them. Thank you! read more

I need wood for a project and I contacted several different lumber yards. J&W responded fast and asked me for more details so they could understand the scope of the work I was doing. They then came up with a full quote that included everything so there was no surprises. Went to their yard and placed the order and in two days I had all the lumber delivered to my house. The delivery was great, everything was as expected and all the lumber was in good condition. Really appreciate the help and service I got from AJ and his team. Also, as it turns out even with delivery they where the lowest cost of all my quotes. read more

Just ran in for samples and they're crazy busy! Tony I believe his name was, directed me to where I needed to go and give me the prices on everything I needed. And I called back because I wasn't 100% sure I remembered the prices correctly and he was so nice and patient and remembered the samples that I had picked and give me the prices again! I get a little self-conscious being a girl not knowing what I'm doing in a lumberyard but they were very nice and I had a great experience. read more

Full disclosure - I did not actually buy anything at this store, but the store manager, AJ tried his best to help me. We would have had a deal, as he worked hard to beat a competitor's price, but after several rounds of calls and bids, the material I needed apparently got sold and they were going to have to special order in at a higher price. I felt bad that I could not proceed with the order, especially after I had so many questions and revisions. Nonetheless, AJ showed courtesy and professionalism and I wanted people to know how hard they tried. read more

I've been going here for awhile. Generally they do a pretty decent job and have pretty decent prices. However, a few times they have given me warped 2x6s, 2x4s, and cuts that don't measure what I asked. They have good customer service in general but not all of the employees seem to care about the quality. Just recently I asked for a cut of specific dimensions and it was literally about 8 inches short of what I asked for. They also provided me with some pretty terrible wood on that same trip. I suspect is was a particular employee who was in a hurry or just didn't care. Ok to go here but check all your stuff before you leave! I'll update this if they fix my most recent issues. read more

Dom really makes this place valuable. He spent a good 2 hrs today walking me through building my deck. He didn't give up when we kept finding new issues. He puts 150 percent into everyone. The guy also helped probably 10-15 other customers while helping me and everyone left happy. Pretty amazing, and I am glad to spend my hard earned money with jw lumber especially when Dom is there to help! read more

I own a landscape company so good suppliers are crucial to my operation. I love these guys! This is were all my lumber comes from. Their staff is knowledgeable and pleasant. Their load up time is fast. Their inventory is diverse, high quality and consistently in stock. Their prices are competitive though, they are not the cheapest. They are cool about giving free quotes. I mean what else can you ask for!? They really do a fine job. read more

Prices were good for the composite wood but the customer service from the Manager at the El Cajon store was awful.

I purchased a cedar fence and was very pleased. Not only with the quality of material but with Jen the store manager and all her crew. Every employee were helpful. I will return and I recommend them strongly Good people read more

J & W is the place to go for garden boxes. My husband and I decided to use an area on the side of our house to grow vegetables that has poor soil and old pavers buried a foot under the soil. Using one of J & W's boxes we have the perfect spot to grow tomatoes, zucchini, beans and corn. The quality of the boxes is what really sets them apart from others we looked at. read more

I am a long time self employed custom general contractor. We specialize in ground up rebuilds, additions, remodels, high end decking, and very specialized wood restoration. El Cajon J&W Lumber location is my go to source for all things lumber or composite. The manager Jenn and all her guys in the store and yard are very knowledgeable and hardworking, always helping me come up with solutions. I have had miles of custom milled lumber done here, and they are best for your exotics like Ipe and Mangaris. read more

On 03/16/19 I stopped by to purchase a garden box had been referred because of the high quality of LUMBER used on the garden boxes. "Dane" a staff member helped me out. KUDDOS for his great customer service, especially because I am a female. Returned to J&W on 3/18/19 to pick up my merchandise, unfortunately DANE was busy with another customer therefore one of the other guys attempted to help me out. He was rude, condescending. Do you think that it was because I was a female? The customer service was Wayyy different from Dane's approach in him helping me out. Perhaps management should address the fact that no matter if a customer is a female or male the service should always be with courtesy. read more

I'm a project manager with a local landscape design/build company and we have been using J&W for a few years now. What sets this place apart from other places is their customer service. Everyone I personally know and work with over there is great from the manager AJ to the lot guys. I recently purchased a 22' beam which I messed up on and should have orders a 25'. The beam was a special order and probably shouldn't of been returnable, but AJ made it happen. I understood there was going to be a restock fee and to help offset it I was given a discount on the longer replacement. I highly recommend this crew and location for any lumber needs. read more