Really appreciated the Javier, who helped me with my choice. He was friendly and encouraging. Downhill from there when I was referred to Rachel. She was short with me on the phone initially. After making my decision I reached her to make my purchase but I had to come in. No special ID or anything different as to why the purchase couldn't have been made over the phone. She made sure to point out what Javier told me about the truck was wrong information. Hers ended up being wrong too. At purchase, I was told delivery would call for expected delivery between 11-2. I got a call from the guy outside my door at 2:45. Being mindful of a customer's time would have created a better experience. Rachel also could have been a bit more friendly, less short and matter of fact. Smiles always help make a persons day. Maybe she needs a vacation. read more

Great selection of pool tile, rocks, blocks and pavers. Everyone was very friendly and helpful and the selection and prices were unbeatable. It was easy in and out. Go to the yard, select your rock/block/slate etc and they will load it, weigh it and even help you stack it into your truck/car. Awesome!! read more

Rock & Block - Got these rocks this morning!!! Love it - Building Supplies Near Me - El Cajon, California

THEY GOT WHAT YOU NEED! Rocks, pavers, weed block, fire pits, fire places, and so much more!! CUSTOMER SERVICE Come right in and walk up to the desk. The entire team here is awesome! Bring your questions and your measurements and they will get you a quote asap! DELIVERY The prices are super fair! For 20 yards of rocks the delivery price is around $150! What a steal! SHOUT OUT Janie!! Thank you for all your help and for being kind and patient while I ran back and forth looking at samples :) read more

This place was just what I needed! My wife and I wanted to re-do the front of our house and wanted to create a rock garden. Most places we went had a very limited supply of rocks and most weren't very decorative. We almost settled for Home Depot bags of rock and I'm glad we didn't! We almost gave up... ... THEN WE FOUND ROCK & BLOCK! So many option to choose from and at a very reasonable price. The staff and helpful and friendly. I have nothing bad to say about this place! read more

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My first time here I was quite impressed with their selection of stone as well as the items they had to offer inside of the store. The yard guys were great and the one that ended up helping me went above and beyond to help me pick the right stone, get it on the pallets, and ultimately, load it in my truck. I went into the store to pay for the pallet and half of stone (not a small order) and realized they were going to be closing in about 5 minutes...little before 5:00. The associate ended up charging me a price different from what was told to me over the phone the day before. That particular employee was not working the day I went in. I told them that I had two contractors working on my project and that they had already purchased stone and other goods from them in hopes that they would give me the contractor's price. I didn't assume so I asked them to look up the companies name & purchase history. After a few minutes, a manager or maybe owner, came over to assist and he seemed a little irritated because I had asked for a break down of the pricing and that it didn't seem as though I was getting the contractor's price. He reminded me that the pricing he was giving me was "simple math" and that there was a discount. The fact that it was now after 5:00 didn't help matters...it was obvious he wanted to get out of there and get me out of his store. As previously mentioned, everyone was quite gracious but with this one exception. I ended up paying over $1700.00 for what I was originally quoted at $1300.00. There are many other "brick and mortar" stone stores around and I won't be going back to a place with management that doesn't embrace customer support and satisfaction. Sure, we all have bad days and Life stuff happening to us...perhaps stay in the back office and let your happy employees take care of the customers. read more

Rock and Block was incredible. They give discounts for first responders and military I believe. They were priced at or below their competitors. The staff were all super knowledgeable. I ordered a cubic yard of rock, which required two trips in my Tacoma truck. They used a tractor to load the rock in the back of my truck. They were careful loading it slowly and careful to not damage my truck. I would definitely come back here for any of my hardscape and turf needs. They have a good selection at good prices and great service to match. read more

I was very impressed by the service I received at this landscape supply this morning. Everyone was so helpful, nice and prices were reasonable. read more

Visited Rock and Block for gravel for my front yard project. Jake was very friendly and helpful. Their prices are comparable to competitors. There was a glitch in the product delivered but they took care of it right away and gave me a very fair discount. read more

I am so very happy with the level of customer service here. They are amazing. I am a woman, shopping for materials on my own, and everyone has gone over and above to assist me. I so appreciate the professionalism I have received and not found at the competitor. Thank you! read more

I started to ask the guy behind the counter if they had any black lava rock and before I could even finish my question, he was shaking his head no. He said they haven't had it for a very long time. When I asked why, he very smugly said "Well, for one thing, we don't have any volcanos in California", and smirked like I was an idiot. (Wrong sir; there are over 500 volcanic vents and seven active volcanoes in California). He then went on to say that it's very expensive and hard to find. He said all of this in a very demeaning tone like I was crazy to even ask for it. He just wasn't pleasant and his demeanor was not warranted. Just sat staring at a computer while he was speaking and offered zero help. We ended up at KRC Rock in San Marcos who had tons (literally) of black lava rock in various sizes. They said they always have it and can't understand why we were told it was hard to find. Much nicer people and helpful to homeowners unfamiliar with purchasing stone. read more

Rock and Block did a great job for us in Point Loma, from design to implementation. They were Very helpful, responsive and professional.

They are extremely nice! Great product too. They messed up our delivery but after calling them they got a delivery guy and made sure they got the rock to us that day. That went a long way for us. Thank you guys! Will be back soon. read more

These guys are a small family owned and operated business. Everyone I worked with was very professional and understanding. I even gave them a hard time and quoted them up against other like RCP and they were still the best price. I gave them a drawing of what I wanted to do and they helped me figure out how much of everything I needed to complete the job. Once my job was done I had a lot of left over materials and they were kind enough to only charge me a 15% restocking fee instead of the normal 25%. I would recommend Alpine Rock and Block to all family and friends alike! read more

Rock & Block - Fire ring! - Building Supplies Near Me - El Cajon, California

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Wow! What great service and friendly help. My wife wanted a specific style of garden rock for our walkway and they were very helpful. I don't think anyone really likes the price of rocks, but, in this case it was really well worth it. And to make it even nicer, they offer a military discount. Also, I got a free ink pen... All-in-all this was a great experience. Would strongly recommend them to anyone, especially in east county. read more

Rock & Block - New back patio design - Building Supplies Near Me - El Cajon, California

Went here to check out different types of pavers versus flagstone and the gentleman was very helpful and took time to educate me. Thanks for the great customer service. I have been to 2 other businesses like yours and your were an A plus compared to your competition which didn't rate at all in my book. read more

Rock & Block - Building Supplies Near Me - El Cajon, California

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Big shout out to Sivan on his excellent customer service. He took tons of time to walk me around the yard repeatedly and see different options while also offering suggestions on decorative rock to use in my yard. Any time I go back, I hope he's working! read more

In the middle of a major pool/backyard remodel and picked up a lot of samples from here. Staff is friendly and helpful. Tons of selection which can be overwhelming at times. read more

Building a pool and came in twice to browse the pool coping, rock and tile selection. I ended up making a 1-on-1 appointment with Tim. I HIGHLY recommend this! We had a major time crunch and he got me in the next day and stayed late to do so. He was very friendly and knowledgeable! I wasn't rushed at all, and he had me look at materials out in the lighting outside too (really changed how a few looked compared to showroom inside). I had such a better experience and am so excited about the materials he was able to help me with. We will support this store with any future supply needs for any projects and huge shout out to Tim!! read more

Went to Rock & Block in search for a landscape rock for my front yard. Extremely helpful staff and amazing selection of rocks! We wanted to take some little pieces home to see what would go well with our decor- and the gentleman let us take some samples for free! We will be going back next week to order the bigger rock- but my experience with them so far was great! read more

Was helping my mom find rock for her landscape project. The company we are using to do the project told us to pick rock from rock and block. Well, it's quite a hike for me and to drag my kids and i was dreading it. I contacted the store and Austin was soooo sweet, helpful and knowledgeable on all the different rocks and products. He even sent me pictures! Thank you Austin! read more

I called this business ahead to be sure masks were required and was told yes customers and workers are required to wear masks. I went into this business and 4 people had no masks (customers) and one employee no mask as well the one helping me had his around his neck not on his face. I asked that the people not wearing masks be asked to do so. At that time the employee put his back on and then was very rude to me the rest of the transaction, and I was told he was trying to get me out of there fast, why try to get me out fast all I wanted to do was get what i needed in a safe environment, that I asked about before going in. How about those not wearing a mask they need to be asked to comply or leave, masks are required. I explained the issue is I have people at home that I do not want to get them sick they are immune suppressed. Not sure why the employee so hostile I was only asking that they follow what I was told via phone would be the situation, that is why I called ahead to be certain masks were being worn and were required. It should have not been an issue the people not wearing masks should have been asked to do so. Why does that make me the bad guy I wonder, why be so nasty to me when I ask YOUR business to protect our surroundings. I avoided another business that I called and was told oh no you do not have to wear a mask. Well if I don't have to wear one, then guess they are not enforcing so I avoided that business. At least they were honest up front. I made an effort ahead to ask so I could feel safe but this business is not making customers wear masks and is nasty to those that point out the violation. I made the comment i would I guess have to find another business to go to at which time my invoice was thrown at me. I had been a customer for many years and to be treated so badly over a law you should be enforcing is beyond wrong and was hurtfull. Guess you do not care if you keep you customers safe, you simply lie when asked. At the very least if someone calls to ask be honest, if you are allowing customers to not wear a mask then say so, don't let them come to your business when you are not following the law and put them in danger. Shame on you for putting the rest of us in harms way. I used to love this place and thought they would have been more responsible. Rock and block think about if it were your family in danger immune suppressed, bet you would take it seriously then. read more

I purchased the pavers, synthetic turf, sand, pipes and more for our new backyard from Rock & Block. Great selection, price, and they even delivered it to our home in San Marcos! read more

Buyer beware! I think they may have a scam going on with local contractors to rip people off.  I gave my contractor money to go buy materials at this place, none of which were delivered to my house, but Alpine allowed my contractor to take them without paying for them. The owner who is incredibly arrogant then proceeded to harrass me for payment because they made the mistake of giving an irresponsible contractor credit terms. Don't get caught in a mess with this place, they don't have any more selection than what other places have. They surely don't care about treating customers well when THEY screw up. read more

I like big rocks! and I can not lie! This place came highly recommended by several of my neighbors , all who have had beautiful work done in their yards and patios. I had also noticed that Alpine R&B sponsors many of my community organizations,so when I was in the market to pave a patch of grass in my backyard, i decided to check this place out. I was very impressed with their selection, the quality of their products, and pricing. The employees are very helpful and knowledgeable. After speaking with them I determined that paving my grass was a slightly bigger undertaking then I was expecting,so I had to delay my purchase, but as soon as I am ready to complete my project I know where I will be going for my rocks and blocks! read more

Wow Rock and Block guys are A+ to par! I worked with Tim and Austin at Rock and Block. Tim works with SD pools and I ordered coping and porcelain pavers from Rock and Block. These guys are amazing to work with and the prices are better than anyone in San Diego. It was worth the drive from Carlsbad. read more

Had a delivery of 3 yards of gravel today. Their driver was awesome, helpful, listened, went out of his way to help us out. Very appreciated. Thank you. (Now wintering in El Cajon). read more

The product they have access is to is good, but the customer service is greatly lacking. I was assisted by a young woman in the office who was rude, unhelpful, uneducated on the products they sell and the computer systems they use. My family has used Rock and Block as their main supplier for many personal and work jobs in the past, we will no longer after the customer experience we had today. There are many other stores in the area which offer similar products with golden customer service. read more

I thought a rock was a rock. Buy it anywhere, it won't make any difference. The wonderful people of Alpine Rock & Block proved me wrong. Starting with Cassie in the front office, we were directed to the location of our product; some large boulders for our front yard. On two different occasions we were met by Roger and Dwayne. Each of them cheerfully and patiently allowed my wife and I to go through the inventory to insure we were selecting just the right pieces. Today, Tim dropped them off in exactly the spots in the yard he was directed. Having years of experience, we thought he would be a good guy to tap for a little guidance. Our front yard is a work in progress. These fine people were the most friendly and professional folks to help with this phase of the job. They received 5 stars because 6 were not available. read more

Rock & Block - Building Supplies Near Me - El Cajon, California

Wow! Went over to Alpine Rock on my lunch break to see what sort of gravel, rocks, and stone they had. When I walked in I was greated by an employee named Tim, and I have to say, he did a great job with customer service. I mean he really spent time helping me understand the different rocks, stones, pavers, etc... He knew his stuff. I have not yet purchsed anything from them, but plan to. Based on the way I was treated as a customer, I have high hopes for when I do go in to make my purchases. Great selection and nice people. Made it fun. read more

They have so much to offer for everyday Home Decor to the Outdoor Decor. Holiday Gifts to Cowgirl Hats. Cross Selection for every Home. Very good prices and lots to choose from. Got my Garden done and Holiday shopping started. Thank you to the staff!! I'll be back. read more

Rock and Block hardscape supply is great. I ended up here because my local Lowes didn't have the pavers in the color and size that I wanted. So I did a little research and found they got their supply from these folks. Turns out they had the exact pavers I wanted, for even cheaper than the Lowes. When I got there the customer service was great, and I was in and out with my vehicle loaded up with what I needed, no waste of time so I could get back to my project yard. read more

We came to Rock and Block through our pool renovation. They exclusively use Rock and Block and told us to go there and meet with Tim. He was awesome to work with! He was very patient with me and all the questions I asked, as well as my indecisiveness. We did have some hiccups come up along the way with the pavers we chose for the backyard. After installing two pallets of pavers, 1/4 of the job, we come to find out that the manufacturer sent two different sizes of pavers. This was a disaster as we had a deadline to finish the job due to our baby shower, and the only option was to restart. Tim came over with a few guys and lifted every single 50LB paver to assist the mason and ensured we had the right size pavers within a day to finish the job. Issues will arise but what matters is the customer service and the solution. They hit it out of the park with the customer service and the solution. We even for a text on our shower day. Will definitely be using Rock and Block again for our backyard needs. Go see Tim, he is the rock master!! Thanks guys! read more

Ordered key stone bricks and the guys loading them expected me to do half the work. Later came back and bought two cubic yards of top soil dirt and the tractor operator dented my truck while loading the dirt. Very disappointed. (Never was offered reimbursement or even an apology) The top soil dirt couldn't grow anything in my garden all year and was rich in clay content so the garden didn't drain well. Also the lady behind the desk didn't tell me until after I paid that I had to transport both cubic yards at once. My truck could only fit one at a time. Next time buy one yard at a time and not both, if there ever will be a next time... I've heard good things about Alpine Rock n Block, just haven't experienced them yet. read more

This place has the very worst customer service ever! They don't seem to care about helping a customer even when you are the only customer there! You can stand in the yard for a long time, and no one will come to help you. When I tried to talk to someone about how frustrated I was, they did not care at all, did not apologize, nothing. Just made excuses. Horrible, horrible experience! Go someplace else! read more

Rock and Block has been very easy to work with. Over the past month we got two deliveries from them and they were always on time and everything was just as expected. Their customer support people were very patient to answer all our questions and very informative with information. Because this is our first major yard project we had no idea what we were getting into, but with their help we got exactly what we needed, read more

Excellent customer service and product availability! Everytime I drive on the property someone is right there to help me. Tons of materials all displayed well so you can choose what you need quickly. read more

Alpine Rock & Block was very busy on Saturday. They had enough people working the counter so that no one had to wait to place their order or pay for their supplies. The guys in the yard assisted with loading the supplies immediately ---- no wait. I made three trips and it was the same with each trip. Plus everyone was nice and pleasant and helpful. This place has the most incredible customer service! I'll be back. read more

We are remodeling our backyard and were sent by our contractor to see Tim who was very patient and helpful as we made our selections. This place seems honest and wants to sell you the correct products for your situation. read more

The storm this last week had my business inches from flooding. We went across the street to Alpine Rock and Block and they helped us right away with sand bags to ensure we could keep the water out of our business. Last year they did the same when our house flooded, and the neighbors hillside washed out into our pool. They helped us get all the items we needed to ensure this didn't happen again. I know now to head straight to them before the storms. Their staff is very friendly and knowledgeable. read more

Absolutely GREAT service with every interaction I have had with these folks! Kudos for not only the service, but the consistency throughout your fantastic staff. :) read more