Pool Service is suspect at best, the franchise we had service our pool initially provided…read moresatisfactory service, however when the work required was more than a 5 minute job the service was very unsatisfactory. The franchise owner did not what to accept responsibility for their horrible service. The service personnel in collaboration with the franchise owner lack integrety and neither is customer service driven, skimping on chemicals and providing many excuses for their lack of service. Very disappointed customer, so much so we fired this company and went with what is currently a service provider that cleaned up the mess left by Pinch A Penny and now has our pool sparking clean! We DO NOT recommend Pinch A Penny pool service, buyer beware.

We've used Pinch a Penny for over a year now. We've had consistently good service with a few…read moreexceptions. Shout out to Marshall has been taking care of us for quite some time and is extremely knowledgeable and even compelled us to refer Pinch a Penny to neighbors! The last two weeks have been not good, as other technicians have been servicing the pool. In the few incidents in the past we've had pool service tech's who up - do literally nothing and leave. They look around. That's about it. (Anthony to be specific) Last week the pool service manager came with a trainee. The manager is new - 2 months or so into his job. I asked him to vacuum the pool as that is part of our service plan. He did not clean the pool properly or vacuum the pool after I requested. My husband called Phillip (the owner) to let him know, Phillip said he'd take care of the issue. This week, Wednesday is our day of service normally. My husband gets our record of service email from Pinch a Penny about 2pm. Our gate had not been opened, no one had been at our property, much less to our pool area. I walked out just to ensure no service was completed - baskets still full of debris, no chemicals balanced...The technician used someone else's pool as the photo in our record of service. We called twice and left two messages for the owner to call us back. We are awaiting a communication back to resolve this issue. We understand it's a holiday week, that doesn't stop the transactions for my payment coming out of my bank Monday, 7/3. Update: 7/6 - Valerie the owner called first thing this morning and committed to making this situation right. Pool tech Zay was out this afternoon and spent nearly an hour vacuuming, balancing chemicals and doing everything that wasn't done previously. He left the pool sparkling, clean and balanced. I will say, consistently, when there is an issue (this has happened only a handful of times at most) - the ownership is timely, very involved, makes things right, good and fair. I'm happy with the outcome and will continue to use them and recommend to friends and neighbors. Thank you!

Disappointed and Frustrated - Would Not Recommend…read more In 2023, Gary's Pool and Patio installed our pool. While the initial pool installation went smoothly, nearly everything that followed has been a huge disappointment. They recommended a subcontractor named Frank to handle the concrete, coping, and installation of three water sheers--this was a major mistake. The concrete work is wavy and has already started cracking. The pool drain is so tight that it's nearly impossible to remove for cleaning. The cool coat applied was so thin that within just a few months, the base texture and color were showing through. Even worse, the $1,800 water sheers are unusable because they leak. Within the first year, the pool pump had to be replaced. The sand filter leaks. I've been reporting an ongoing water loss issue--200 to 300 gallons weekly, even through the winter months--and despite sharing results of a bucket test with Gary's, I've received no response or assistance. No leak detection, no follow-up--nothing. The Cool Coat had to be completely redone, but neither Frank nor Gary's Pool and Patio would stand behind their workmanship. I asked Gary's to price match the Cool Coat, and they came back $175 higher than other vendors. Financing was also a headache. We caught them overcharging us--an obvious billing error that we had to point out. Toward the end, they wanted us to send them the remaining loan funds (around $5,000) and promised to reimburse us. This raised serious red flags, and we were told, "We do this all the time," as if that should have reassured us. "Pool school" was a joke. We paid to learn how to operate and maintain our pool, yet we were never taught how to set up the lighting programs or salt generator. I had to contact Pentair directly to figure it out myself. Bottom line: Gary's Pool and Patio provides decent service until the final payment is made. After that, you're just a number. We do love having a pool, but if we could do it over again, we'd choose a different company. Don't get swayed by the promise of a lifetime shell warranty or quick installation times. Do your research--Gary's Pool and Patio is not what they appear to be.

Awesome company! Very professional experience from sales to installation of our pool. Staff is very…read moreexperienced and knowledgeable!

Needed to have the pump checked for not running due to circuit breaker tripping. Pools Unlimited…read morereached out immediately, sent a technician (Jeff) the next day to assess the situation and make sure the pool pump would still run, then provided an estimate over the phone for the repair prior to receiving one via email. The part was in stock and the pool was repaired the following week and the estimate was on point!

Phenomenal customer service. Provided expertise, knowledge, and willingness to educate Customer…read more Highly recommend Unlimted Pools to all and looking forward to continuing future pool services.

I highly recommend Elliot and David and Sand Dollar Pools... they helped us with our plunge pool…read moreinstallation from start to finish. If you are looking for a reputable trustworthy company for pool installs you won't go wrong with these guys! They have also been incredible with normal follow up questions. Thanks again Elliott and David!

Great guys to work with. Helped me out with my robot that was acting up. Will definitely be a…read morerepeat customer!

We have done 3 windshield windows over the years, super job! They always explain everything.read more

Amazing service, quality and great prices ! Company has been around for many years and I've taking…read moreall my cars there over the years, you cannot beat their service and prices!

Urvic is AMAZING.. not only is he kind and respectful he is extremely knowledgeable. He cares for…read morehis customers and answers any questions or concerns about a pool. He cleans my pool weekly and maintains the pump to run smoothly. Sometimes I can't figure something out because I'm still learning all the fancy pump.. he will come out to help me figure it out. Highly recommend Strong Tab.

Trinity shepherded my roof repair through the Insurance Claim process with Allstate. When they were…read moredone I had a new roof on both the primary and the rental property. They supplied date and time of the storm that caused the damage and initiated reinspections when Allstate low-balled the claim adjustment. The work was done quickly, professionally and within costs. Couldn't ask for a better advocate when dealing with insurance companies. Would recommend to anyone that needs roof repairs in the Universal City area, and would definitely hire again.

I had a severely negative experience with Trinity Roofing and Restoration LLC. It required 3…read moreattempts to get my roof fixed, what does that say about workmanship? Each time they supposedly fixed the leak it continued to rain in my home causing further damage. Adrienne Brickley is rude and unprofessional and should not be in any type of business. They repaired the wall and floor only to find the roof repair wasn't completed and when it rained it damaged the floor and wall. I was forced to take legal action to recover the cost for the wall and floor repairs. I won a judgment against them in court. I strongly recommend anyone considering using Trinity Roofing and Restoration LLC to seek alternative contractors that will not require 3 attemps to fix your roof. Their workmanship is questionable, and their customer relations is even worse. I provided proof of the court judgment below. Do you really want to trust this company?