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    Issaquah Eyeworks

    3.6 (45 reviews)
    Closed 9:30 am - 6:00 pm

    By appointment only

    Updated over 3 months ago

    Services - Issaquah Eyeworks

    Eye exams

    Eyewear fitting

    Retinal imaging

    Eye testing and diagnosis

    Issaquah Eyeworks Photos

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    Recommended Reviews - Issaquah Eyeworks

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    Ask the Community - Issaquah Eyeworks

    Review Highlights - Issaquah Eyeworks

    Yoshimura and the staff are professional, efficient and thorough in their exams and treatment of clients.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Klahanie Eye Care Center - Damaged part

    Klahanie Eye Care Center

    4.5(46 reviews)
    2.7 mi
    $$

    Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

    My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

    Photos
    Klahanie Eye Care Center - Photo of undamaged frame prior to drop-off with timestamp

    Photo of undamaged frame prior to drop-off with timestamp

    Klahanie Eye Care Center - Damaged part

    Damaged part

    Klahanie Eye Care Center - Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

    See all

    Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

    Issaquah Eyeworks - optometrists - Updated May 2026

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