Went here for the first time for a checkup and new script for glasses. Excellent service- the receptionist, assistant, and Dr. Kikuchi were courteous and highly professional , and efficient without being rushed. The read more

Dr. Kimuchi is extremely patient. He is very knowledgeable and tries every method before medication particularly with kids. We have been visiting him for quite some time and we feel very comfortable on his diagnosis. Staff members at the optic are very kind, friendly, and helpful when choosing glasses. That's is very needed because you're going to weat the glasses at all times. So better be something that suit you, you like, and fit. They even helped me with billing! The Receptionist has been changing a couple of times, but they are very nice. The only thing is that some nurses (because they changed) were rude (young one a couple of years ago), or very slow (last year). She even asked me to dictate all her report 5 times! We were very late for the appointment. It took 45 minutes because she was late with someone else beforehand. I also would suggest not performing some tests on little toddlers because they hardly follow instructions stay in one place. Dr can easily take a look to their eyes and diagnose. He's been pretty good by doing it directly. I guess at the end trying can't hurt though. I've always found parking. Almost all nearby spots are taken. Therest are compact. I don't know whay small cars or motorcycles take the big ones making people with trucks or SUVs to park in very tight spots. read more

Top‑notch care from start to finish. I truly love the staff and my doctor, Dr. Montecillo--always patient, thoughtful, and so friendly. I always feel so well taken care of here, and I genuinely appreciate it. Thank you to this amazing team for helping me see the world so clearly every day. read more

Beware. This place forces you to pay the $39 fee for optomap. I was not told this when scheduling. Every other optometrist gives you the option for this. I asked to cancel upon arriving and finding out this information. I was told I'd be charged a $75 cancellation fee if I left. They claim it says on their website. No where does it say it's required. Do not recommend this place at all. read more

The entire staff here is wonderful...patient, understanding, kind, knowledgeable. Dr. Gouin answered all my questions and explained everything clearly. The front office staff is outstanding. I entered with some anxiety but left smiling and very relieved. I've been a patient of Redmond Eye Doctors for many years and intend to continue for many more. read more

I had good experience with Redmond Eye Doctors before so I referred my wife to see them as well. Turned out they made false statement on insurance coverage and made us pay $400+ out of pocket fees. They advised her to do an optional surgery, and said that her insurance would cover most, if not all, of the cost. She agreed to do this based on this information. But after the surgery, Redmond Eye Doctors claimed that her insurance wouldn't cover it and she had to pay. Bait-and-switch. Now they stopped accepting our insurance as well, so we have no reason to come back. === Edit in response to the owner's response I asked and confirmed that it was not a surgery, but dry eye treatment. But it was indeed this clinic and everything else was correct. Furthermore, knowing that we suddenly had to pay over $400, we asked if there're any financing options. The person said their finance person was not here and would reach us back later. Then we never heard from them. read more

Shoutout to Cayla from the optical dept! She was very patient, knowledgeable and helpful with finding a suitable pair of frames and lenses for my fidgety 9 year child who was tired and cranky after a full day of school. We were also concerned about my child adapting to the change from single vision to progressive lenses and Cayla gave suggestions and reassured me of options if that should happen. She even followed up with me a week after we collected the new glasses to make sure the lenses are working out and everything is still fitting well! read more

Just had my eye exam and everyone that helped me was great, from Irene at check in and Rachel who did my pre-testing. Dr. Montecillo is also very friendly and knowledgeable. I was extra pumped to not have to be dialated, they have a machine that takes a detailed picture of your retina now. Great practice and good selection of glasses! I bought some pretty sweet Maui Jims read more

Redmond Eye Doctors - Love the regular glasses and sunglass selection! Great customer service too - Optometrists Near Me - Redmond, Washington

I have been a patient for several years and my experience is always great. The staff is prompt and friendly. Dr Gouin is exceptional. He always takes time to understand your concerns and thoroughly answers questions. I highly recommend Redmond Eye Doctors. :) read more

Rania and her staff are caring and excel at what they do. They are professional and welcoming. Rania will go the extra mile to ensure that you are taken care of. read more

I have been seeing Dr Gouin for the last 6 years or so. He is great and most of the front office people are great too. BUT, after repeated rude behavior from one of the office staff, my family and I are done going there. It is not worth it when you walk out feeling angry and disrespected. read more

Love the service and care I always receive here! All of the doctors and staff are so nice and professional and they go out of their way to fit me in when I have an issue come up with my eyes. I would never trust my family's eye care to anyone else but Redmond Eye Doctors! read more

Update: I really love this office. Everyone is kind and courteous and prompt. I got to see Dr. Skyles for the first time and she was very knowledgeable and helpful. I have also seen Dr. Monticello in the past and she's fantastic as well. I picked out a new pair of frames and even a pair of prescription sunglasses! They were also able to put new lenses with my updated prescription in an older pair of frames I had for a great price. I highly recommend this office. read more

This was my first visit to Redmond Eye Doctors. The place is right down the street from my apartment and they have a really easy-to-book system online. I had to reschedule several times, and they were very friendly with notifying me with appointment confirmations and rescheduling. I met with Dr. Kimberly and she is super friendly (and rest of the staff as well). I was there to get a new patient check up as well as a pair of new glasses. I would say they have a lot of different styles for glasses. If not, they also let you choose sunglasses frames instead. They were very helpful in choosing the pair that I wanted, even though the exact ones weren't available there. read more

So delighted to have found Redmond Eye Doctors! There is plenty parking, and the building is modern and comfortable. I visited Dr.Gouin, and he was friendly, and gave me great advice. I really enjoyed the fact that he didn't try to sell me glasses for my slight vision issues, but instead went for alternative treatment before going down the glasses route. That was my number one fear, so I'm so glad he didn't push me. My husband has also visited here, and was also very happy with his visit. read more

DON'T GET YOUR GLASSES ADJUSTED HERE. I walked in with a pair of glasses that needed adjusting and the lady who helped me first off, said "we don't carry this brand so if I break them then that's on you" which is understandable but then I saw what she did to my glasses and I could see how she could have broken them. The glasses were now more crooked then they were when I walked in! COMPLETELY screwed up and I mentioned it and she said they were fine. These glasses look like they are on the verge of breaking because of her horrible adjustment and I need to take them somewhere else now. read more

It's always hard moving and changing doctors. I found them on Yelp, and when I arrived to the office, I immediately loved the vide of this office. They were kind, and they have fresh coffee in the waiting area. They ladies were friendly, and treated each other like family. I had just found out that morning we needed $4,000 of work done on my husband's car. I was scared to buy anything. They were upfront about costs, and they didn't push me to buy anything. I felt very respected, and appreciated. The doctor was very helpful going over my contacts, and glasses. I really enjoyed my experience here. I will be back. read more

Great doctor, good frame collection and friendly and helpful staff. The only problem is that they don't call if they have new information. In my case, they decided to change the material of my lenses and when I went to pick them up they gave me a bill of $50. I wouldn't have noticed if I had any other balance due but I paid everything off when I selected my frame. Initially they tried to tell me that I have to pay but when I told them that I am not going to pay for anything that I didn't approve of they told me that they'll see what they can do and give me a call. Again a couple of weeks passed by and no calls. One day I called them to see what did they decide and the lady told me that since the change was not communicated they canceled the charge. So they resolved the issue but the issue could have been avoided with a phone call in the first place. read more

Redmond Eye Doctors - Optometrists Near Me - Redmond, Washington

I had an unexpected eye condition that I knew was serious. I couldn't get in to see my normal eye doctor for 2 days, which I knew wasn't a smart idea. These folks understood I needed medical attention, got me in, and the care was excellent. The follow-ups were great, and really thorough and well-communicated. I'm now a regular patient - they totally won me over. read more

Long time patient. And Happy to stay. Though not cheap, who would want that. Thorough exams and selection of frames.

This was my first time visiting, and I saw Dr. Robin Gouin. Aside from waiting a surprisingly long time in the room for the doctor (after the preliminary tests), my visit was PERFECT. Very friendly doctor who explains things well when you ask, and the staff was the same. The staff even helped me pick out frames for a good 15-20 minutes. 9.5/10, would recommend. read more

My experience with Redmond Eye Doctors has been top notch. From the moment you are greeted by the friendly receptionist, to the technician helping the doctor, to the doctors visit. The doctors take time to explain everything and use the latest technology. They have this amazing machine that scans the back of the eye to replace dilation, which was a relief as I had to get back to work. My experience buying glasses there was great too. They knew how to help me find the perfect glasses for my face and style. read more

I've been a patient for a few years and every time I've gone Redmond Eye Doctors has been very friendly and professional. They are proactive about insurance and that is very much appreciated (however I would probably still see them even if was paying cash). Dr. Skyles was great and answered every question I had. read more

I found myself without an eye doctor after an insurance change. I had an eye problem today and called Redmond Eye Doctors. The front office staff was wonderful and worked incredibly hard to find time to get me in at the end of the day. Dr. Gouin was great! He took his time with me - and even worked in my daughter who had a separate issue as well. Redmond Eye Doctors has just made two new patients for life. read more

I've been a patient for the past few years and have always had a great experience. Dr. Monticello is friendly, professional, informative, and she takes her time during the exam and thereafter. The office staff is also wonderful - special shoutout to Jessica! I recently had to call the office, and she is super helpful and friendly. She helped me with a few questions and was so patient - I didn't feel rushed to get off of the phone. Overall great experience - I highly recommend Redmond Eye Doctors! read more

This review is for my experience purchasing eyewear. I stopped by Redmond Eye Doctors back in July in search of good frames for prescription sunglasses. The attentive service and the selection was pleasantly surprising. I ended up purchasing a lovely pair of sunglasses and did not blink at the additional payment of $400 after insurance. :/ Fast-forward to October. I was in need of a new pair of eyeglasses because my old ones were a bit blurry. The expert salesperson picked out a pair of plastic frames for me and said they would be ok on my low bridge nose (lack of ;). I usually purchase glasses with nose pads but I believed the expert and I liked the shape of the frames. I bit the bullet and paid full price (albeit the 20% off) for a pair of glasses. 2 weeks later I still haven't received a call that my glasses were in. I waited another week and called. Apparently my glasses were in earlier and I never got a call. Sigh, so much for good customer service. I have had my new glasses for a few days and lo and behold, they keep slipping off my face. Great. I went back in to get them adjusted. Of course, the glasses are still slipping. The salesperson said she would get nose pads grips.We'll see how long that will take and if the nose pads help. I am $424 poorer and unhappy. I also heard they were having a 30% off sale currently, yay, I just missed saving money... In short, good selection, long wait times for glasses to be made (I have had faster service at Paris Miki, less than a week), so-so customer service, and a bit $$. I'll update this review when my glasses issues resolve. read more

This is for my experience purchasing glasses. +2 for being nice -3 for lack of skill and experience. I have Silhouettes and when my glasses broke I came here to replace them. They were in King 5's best and had stellar reviews so I was optimistic about this place. When I came to pick them up, turns out they put the order in wrong and I had to wait another week. Annoyed, but they gave me credit so I rolled with it. When they finally arrived for real, the woman didn't know how to adjust them! She told me I had to tell her what to adjust. After 10 min of trying I gave up, figured I'd have a better shot of doing it at home. The good ones can look at glasses in your face and immediately tell what has to be adjusted, she was the opposite. Didn't even try to see how they fit on my face. I had to go back recently to see have my nose pads changed out. A few days later I noticed they were pinching my skin. After investigating, turns out the girl who made the switch 1) put them in backwards and 2) out right nose pads on. Such incompetency. The pads are even labeled with an R and an L. Unless desperate, I'll never go back to this place. I'm sure the doctors office is fine, but nice employees working at the store side there don't make up for the lack of everything else. read more

I have gone to Redmond Eye Doctors (as have most of my family members) since it opened in Redmond under the previous owner. When he sold the business to Dr. Montecillo, I continued. I find the staff very pleasant and competent and Dr. Montecillo is very exacting and thorough (as well as personable and funny). I've always been more than happy with the service, will continue to go there and I do recommend them to friends. read more

Redmond Eye Doctors is by far the best eye office. Dr Monticello is thorough while being personable. I view eye doctor appointment like some people view dentists appointments. She explains everything she is doing in a clear and understandable way. The staff is very friendly and helpful also. I refer many friends and business collegues to her. read more

Beautiful office, attentive staff, and thorough optical care. Prices for glasses/frames are off the charts HIGH! I don't have vision insurance, and new glasses cost me nearly $1000. read more

This is the best eye doctor I have ever been to. My children also go to this office. They get you In quickly, and are very good with children, and nervous adults. The office manager Melanie helped me pick the perfect frames for my face, and I am thrilled with the personal touch they provide. read more

I have been with Dr Monticello and her staff for five years and I cannot say enough good things about them. They have provided consistently excellent service and have always gone above and beyond to take care of me. I'll never forget how understanding they were when they walked me through moving to contact lenses after I'd been afraid to, for many years. They continue to show the same kindness every time I see them. I consider them family and trust them entirely. I highly recommend them! read more

Customers beware! NEVER buy any glasses from there. They are using a "bait-and-switch" model with no opportunity for refund! Note that most of the other reviews are about the eye exams (which might be top notch. I have no personal experience), whereas I am referring to the store section that (up)sells glasses. I went there to buy glasses and made it clear that my top priority was the THICKNESS OF THE LENSE! I wanted the thickness of the new lenses to be equal to the thickness of my current lenses, which is 3.2mm. Dana (the sales lady) told me that this is fine and that I would have the glasses within 8-10 days. I ordered lenses with 1.74 index (the thinnest option) and with the "digital" setting, which supposedly makes the lenses even thinner (based on Dana's recommendation). I called the store 2 weeks later and Dana told me that they had "forgotten" to proceed with my order (even though the money had already been charged to my credit card!!). This should have been a first yellow flag. Anyway, they told me to wait 1.5-2 weeks more and I did. When I finally went to pick up the new glasses, I saw that the new lenses were 20% thicker than my older lenses!!! (3.8mm vs 3.2mm). Dana told me that she considered this to be acceptable, since this is "very similar thickness"!! Also, the lenses had 1.70 index and not 1.74, as I had ordered!! Again, Dana thought that it was normal for them to make this change without letting me know in advance! Then, she told me that they can make the glasses thinner by 0.2mm by removing the digital option! And when I reminded Dana that the digital option was supposed to make the lense thinner, she said that she had never said that!!! Digital costs $60 and is a costly upsell! NEVER pick that option. Also, I asked if I can return the glasses and get a refund, since I was disappointed with the result, but Dana refused. I could not even get a $60 refund for the digital option, which they are removing anyway! So, in the end I will get lenses that are 12.5% thicker than promised (or 20% thicker, if I kept the "digital" setting), without the digital option that I paid $60 for, with a lower index than I ordered (1.70 vs 1.74) and more than 2 weeks late! I WOULD NEVER EVER EVER GO TO REDMOND EYE DOCTORS AGAIN! read more

I have been a patient of Dr. Monticello for six years, and I would trust my eyes to nobody else. Always professional and thorough, Dr. Monticello is up to date on the latest eye care information and details. The doctors I saw previously made errors in diagnosis and prescription--this has never happened at Redmond Eye Doctors. I have never been disappointed with the service and treatment, and I recommend the practice without reservation. read more

I received the BEST glasses that I ever had, I wish that I had seen them sooner, a little more expensive than Costco, but worth it. The only complaint was that I had to wait longer than I would have liked in the office. read more

Been going to this group since 1984, now I see Dr. Montecillo, who took over the practice several years ago. She has done an excellent job with my vision needs and solutions. I snuck away to Costco a few years ago, but they really fell short on the eye examinations and sheepishly came back, here to stay. Fabulous, friendly office staff, state of the art equipment and technologies, with lots of parking. I don't have vision coverage and they offer a healthy discount for payments at time of service!!! read more

We both got our new glasses and the RX works! I don't want to take my glasses off. Thank you do much!!!! We highly recommend them for all your eye wear needs! Awesome customer service too! read more

Redmond Eye Doctors provides great, accurate service. I see Rania Montecillo. She is professional, pleasant and knowledgeable. I tried other less expensive providers to make the glasses and came back to Rania. The other providers made multiple mistakes that cost me far more in time and hassle than I saved in dollars. I highly recommend Redmond Eye Doctors. read more

This place is as good as it gets. I was had a swollen eyelid that wouldn't go away for several weeks. I started to get tingling on the left side of my head/face that was so bad I ended up going to the emergency room to check it out, thinking I had stroke symptoms. Good news, it wasn't a stroke. Bad news, they put me on antibiotics and steroids for another two weeks and the eyelid swelling never went away. I decided to call up an eye doctor as a last resort to get it sorted out -- and from the get go, this place was hands down the best place. From the initial phone call, I felt they truly cared about my wellbeing. Everyone from the phone to those I've met in person were exceedingly committed to providing the best experience for their customers. It's the number one reason why I decided to choose Redmond Eye Doctors over any other optometrist office. Doctor was very experienced, asked me a few questions, and diagnosed me within a minute. Yes, literally a minute. Dye was put in my eye to test for inflammation -- was just allergies due to the spring time, possibly a pollen allergy. Had eye drops prescribed. Used them and symptoms are long gone now. I will go here to get my prescription glasses next time. read more

What a wonderful eye clinic! The whole staff is fantastic, from the front desk staff, optometrist assistants, and Dr. Montecillo. The quality of care I received was very through and so much better than I have received in the past from other "places". I couldn't recommend a better eye clinic :-) read more