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    Arbor Eyecare

    3.8 (21 reviews)
    Closed 9:00 am - 4:00 pm
    Updated 1 month ago

    Services - Arbor Eyecare

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Eyewear fitting

    Retinal imaging

    Arbor Eyecare Photos

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    Recommended Reviews - Arbor Eyecare

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    3 years ago

    Wow, I knew I have macular degeneration but Arbor showed me what else is going on. Qualified personnel with delightful attitudes.

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    7 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    Ask the Community - Arbor Eyecare

    Review Highlights - Arbor Eyecare

    Duvall was awesome but before I met him his assistant was so helpful and did a complete workup on me.

    Mentioned in 4 reviews

    Read more highlights

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    Klahanie Eye Care Center - Damaged part

    Klahanie Eye Care Center

    4.5(46 reviews)
    3.2 mi
    $$

    Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

    My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

    Photos
    Klahanie Eye Care Center - Photo of undamaged frame prior to drop-off with timestamp

    Photo of undamaged frame prior to drop-off with timestamp

    Klahanie Eye Care Center - Damaged part

    Damaged part

    Klahanie Eye Care Center - Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

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    Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

    Washington Pacific Eye Associates

    Washington Pacific Eye Associates

    3.7(139 reviews)
    9.3 mi

    WASHINGTON PACIFIC EYE ASSOCIATES @ KIRKLAND…read more Parking here can be a little difficult since it's mostly street parking. Just make sure you find a spot that allows two-hour parking rather than 30 minutes. I'd recommend parking on the left side near Jimmy John's or the Overlake Clinic, there's a good amount of street parking on both sides of the road in that area. I came in around 10 AM and the staff were extremely friendly. They asked about my day and how my morning was, which I really appreciated. I signed a couple of papers to get started and provided my insurance information, my mom is also on the insurance, so it was really nice that they already had a primary provider on file. I was quickly taken into a room and completed a few exams. I also received a free wellness exam since my mom is a current member, which was a huge plus. One thing I really liked about this place is that they don't do the air puff test that most eye doctors use. Usually there's a blue light you stare at and a puff of air that can irritate your eyes, so I was preparing myself for that. I was really happy they didn't do that here. Everything felt very subtle, comfortable, and smooth throughout the exam. The doctor was very kind and thorough. I did end up needing glasses, especially for long-distance driving, and the whole process of getting that figured out was quick and easy. I was able to choose my frames right after, and it was a very seamless experience. My total came out to around $100, and my insurance covered a large portion of it. My glasses should be ready within the next two weeks. Overall, I really loved this place. The staff are incredibly friendly, the process was easy, and the care was great. I would definitely recommend stopping by and I would absolutely come back again.

    These people just go above and beyond, I have had 2 previous Eye Care facility prior to Washington…read morePacific Eye Association and customer service just get better & better Front desk team and Jay ... Thank You for amazing customer experience and for making the process so easy & efficient

    Photos
    Washington Pacific Eye Associates
    Washington Pacific Eye Associates
    Washington Pacific Eye Associates

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    Arbor Eyecare - opthamalogists - Updated May 2026

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