I've been going to Iron Chef for going on at least 8 years. The food is good, even with the menu changes, etc. The service has always been quick, but never friendly per se. No worries. I can deal with it if they aren't rude, and they're quick. However, why I'm reviewing with 2 stars is due to an experience this New Years. I made reservations for Hibachi (which I've never actually sat down for at Iron Chef) at 8. I came in the door and the hostess greeted me and when I said I had reservations, she interrupted me and told me to hold on. She was taking phone orders and ringing people out. Normally when I go to Iron Chef there are like 15 waiters, this time I saw about 5. The hostess ignored me for 15 minutes while taking about 5 takeout orders. Finally I went up to her and she said oh! Your table right. I'll go check. Ten minutes later she finally comes back, ignores me again and walks to her post. By this time the lobby was filling up including a party of 13 with reservations for 8pm also. Finally, she comes back, after ringing some tables out, and seats us. We saw a waitress once and waited an hour for the hibachi chef to arrive. By this time we had been waiting for an hour and a half in total, normally I would have ordered, eaten, paid and left within an hour. I kept picturing Gordon Ramsey's face from Kitchen Nightmares while I waited. Finally our soup and salads came. I looked around at that point and realized that there were only two hibachi chefs on New Years Eve for 8 hibachi tables. No wonder it was taking forever! I expected a good show, but the poor guy was so tired, he hardly said anything, dropped his spatulas while trying to do tricks, dropped the eggs while trying to do tricks, and when he squirted sake he ended up squirting it all over people rather than just in their mouths, me included. Almost everyone at our table ordered filet mignon and they ran out before our orders were put in. We all asked for our steaks medium rare, the poor guy cooked them medium. While the food was decent, I will never go back for hibachi. I was planning on having my stepdaughter's 16th birthday there, but we will go somewhere else. They really should have had many more people on staff that night, and should have comped drinks or something for all of the customers waiting. For three of us, the bill came to $120. My brother in law had two beers and sake, and my husband and I just had cokes. With food, drinks and tip, that's $40 a person! Not worth it. I'm not trying to be mean, but I worked in Food service for many years, and service like this would have been unacceptable. Iron Chef needs to think about their service standards because their poor service and prices will inevitably cause them to shut down. This is coming from a loyal Iron Chef customer who is now thinking of attempting to go back to sakamura even though I don't like them as much. It's too bad.
Update today's January 14th-ordered takeout. We waited two hours for our takeout on a Sunday night. We placed our order and came to pick it up 45 minutes later. I had been waiting in the car for like 20 mins and my husband finally came out and said, "its still not ready and they're giving me the runaround along with everyone else here and they won't give me my money back." I got out of the car and went inside. Waited another ten minutes and asked how long it would be and was told it's coming right out. I waited another ten minutes and told the waitress I wanted my money back and was going to leave. Why they charge you before you get the food is beyond me. That's not how it should work. So I went back and forth with the waitresses who said it was busy it was raining etv. I told them I was sorry for them, but I didn't care . I asked for it back immediately. They refunded 20% and said the manager was bringing our food right out. Five minutes later a man scuttled out gave my husband the food and ran off. I asked if that was the manager and they said yes. Really? No apologies and he couldn't even look at us. I will never go back there again after 8 years of going to the restaurant and the last 6-7 times of crappy service, they have lost our business.
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