I brought my Dell notebook to uBreakiFix on 12/15 after it fell from a table and damaged the…read morecharging port. I was charged a $65 diagnostic fee and told the repair would be completed in 5 days. I made it very clear this was a work computer and that I needed it back as soon as possible. When I returned on 12/20, I was told they had lost a part and would need to reorder it. I was never contacted about this delay -- I had to drive there to find out. Over the following weeks, I called the store more than 10 times and made five separate trips trying to retrieve my computer. Each time I was given different and inconsistent explanations, ranging from lost parts to difficulty obtaining them. At one point, a technician even told me he "had eyes on the parts," which turned out not to be true. After weeks of delays, poor communication, and no clear answers, I finally lost patience and demanded a refund of the diagnostic fee and picked up my computer unrepaired. This experience showed a complete lack of organization, accountability, and respect for a customer's time--especially when dealing with a work device. I would not recommend this location based on my experience.

On 5-6-2024 I drove my grandson to Gainesville Ga store to have the HDMI port repaired or replaced…read more The repair sheet quote stated $100 for cleaning which customer refused and $140 for HDMI repair. Estimated turnaround May 21. After several calls over several weeks talking to Chris and Alex they said they would investigate. Never, I repeat never, did either Chris or Alex call me back. Alex even told me Chris was going out of his way to help me. I asked several times to give me the owners name and phone number. He told me it was against company policy and refused. I then asked for the corporate franchise contact and was again told it was against company to give that information. I research who owned UBreakifix and Asurian is the parent company. Got a hold of complaint department and in no time at all they researched and found the Xbox was lost or stolen and sent a check for the price of a used unit through Amazon or GameStop. When we put in the order they required a $70 deposit. It was paid. After getting the settlement I called the store and Alex said he would contact Chris and he would be in touch. Of course he never called. I called again and Chris said he tried to get refund but system would not allow because the $70 was listed as a diagnostic charge. We were not told there would be a diagnostic charge. We were quoted $140, period. They did not fix anything. They want to charge $70 for something that was never fixed. This is wrong on so many levels. I would recommend this establishment be avoided at all costs. Even their own website says free diagnostic, no obligation statement. Check this out for yourself.

I came in to get my laptop looked at. The service was friendly and fast. They quote you a fair…read moreestimate and the time it will take for whatever your issue is. I needed an estimate for a broken power connector on my laptop. The clerk said it would be x amount because the part would have to be ordered. They fix a myriad of electronics so before buying something new take your device here for a free estimate to see if you need to replace it.

They handed us a phone we knew was not fixed but they insisted it was. It was frozen when the guy…read morehanded it back to us. He took it back did something and alarm went off on our iPhone, then it started working for a bit and then stopped at night. This created a very unsafe situation for us because of their ego. Handing a phone back that was supposed to have the screen fixed and put through testing before completion is unacceptable. We were out of a phone for two days because of that guy and ego.

Fast service and friendly customer interaction. My battery was beginning to cause issues in my…read moreGoogle Pixel 6a. They replaced it within two hours and saved me from having to get a new phone. I will certainly use them again.

I left an iPad with the Goones and received a text that my iPad was ready. I went three days later…read moreto pick it up. First they said they couldn't find it, then they said they were updating it ( but it was ready three days ago.....) nonetheless, after 20 minutes, I left without it and told them they could mail it to me ( I live 50 minutes away )!

My son dropped his phone and it shattered hard! You know kids his life blew up immediately! I went…read moreto our local youbreakifix immediately but the near us did not have the part. They helped us out called some other and found this location that had it. It was only 15 mins away so we went over Now my son has a Bark phone so there are some nuances to working on these... but they said they could do it but it would take 3-4 hours. Whats a dad to do... gave them the phone and found a mellow mushroom down the road went to eat and wait. Amazingly enough about an hour and a little Kate I got a call saying to was done. The price was in line, the service was excellent and speedy, and my son didn't have to go phone less for days. Nice work!!! You all earned my business!

I brought my iPhone 16 Pro to this uBreakiFix location on February 7th. They sent it out for a…read moremotherboard repair and told me it would be completed within their 15‑business‑day policy. For two weeks I consistently called for updates, and every time I was told the same thing: "It's fixed, shipped, and will arrive by the 15th business day." On the morning of the 15th business day, they still claimed the device simply hadn't arrived yet. After multiple calls throughout the day, I finally reached them in the evening -- only to be put on hold for almost 20 minutes and then told something completely different: My phone was NOT repaired, NOT shipped, and they have NO idea when it will be finished. This was not just poor service -- it was outright misinformation. I was repeatedly given false updates for days, only to find out they never even had my repaired device. If I hadn't kept calling, I would still be in the dark. No customer should have to deal with this level of incompetence and lack of transparency. Avoid this location unless you're prepared for endless delays, zero communication, and contradictory information.

I recently began building my first gaming PC and ran into issues with power and cabling that…read moreprevented the system from turning on. Being new to PC building, I contacted UBreakiFix and specifically spoke with Cody Mack to confirm that he works on gaming computers. After setting an appointment, I brought in my brand-new build, explaining that it had never been powered on. Cody told me he would look at it the same day or, at the latest, the following day and would provide an update. After five days passed with no communication, I called on day six. Josh answered, asked for my phone number, and told me, "Oh, this has been ready for pickup." I then received a text stating my computer was ready. When I arrived at the store, Cody asked if I had built the computer myself. I said yes and asked what the issue was. He told me the wiring was incorrect and that he had replaced several of my power cables with spare cables he had lying around the office. As a beginner, I trusted his judgment and was just happy to see the computer powering on. At that point, Windows was not yet installed. I took the PC home, installed Windows, and everything initially seemed fine. However, after about a week and a half, the system began crashing, blue-screening, and showing GPU artifacting. I contacted Cody again and was told to bring it back in. The second time, Cody said he would stress test the system and have results the next day. I did not receive a call, so I followed up the day after. Another employee answered, took my phone number, and repeated the same information I had already given Cody--making it clear that no one had actually looked at the PC yet. Two more days passed, and when I called again, Josh told me no technician had touched it. I decided to pick it up. When I arrived, Cody claimed he had stress tested it extensively and could not get it to crash. I asked why I hadn't been updated, and he said he was busy. Frustrated, I took the PC home and began troubleshooting myself. After posting photos online, multiple experienced builders pointed out that I had mismatched PSU cables installed. That's when I remembered Cody had swapped in spare cables during the first visit. Further research confirmed that you cannot mix PSU cables between different brands, especially on a fully modular power supply. Cody had installed a mismatched GPU power cable and used a daisy-chained splitter on a 40-series GPU--something that is widely known to be unsafe and can cause hardware damage. I returned to the store and explained this. Cody insisted that swapping PSU cables would not cause damage, which directly contradicts basic PC building standards and manufacturer warnings. I had already spoken with multiple other technicians who confirmed he was wrong. A simple Google search would have confirmed this. Eventually, after I got the PC to crash in the store in front of him (after being largely ignored for over four hours), he reinstalled Wi-Fi drivers and claimed that was the cause of GPU artifacting. It clearly was not. When I requested a replacement GPU (since it was brand new and damaged due to improper cabling), I was told there was "no way" it would be replaced and that corporate would not approve it. Corporate later claimed I swapped the cables, which is completely false. I provided a full written account explaining that their technician installed the mismatched cables. I have now received no response for over two weeks. I am currently left with a fried GPU, no accountability from the store, and silence from corporate. If you need help with a TV remote or a simple battery replacement, this may be the place for you. If you value your PC hardware--especially high-end components--I strongly recommend going elsewhere.

I was so scared of the one star reviews but they were amazing! The employee who did my phone was…read moretired but still took my phone in. He replaced the screen in a timely manner. He also added a screen protector after! Very nice and clean place.

Went here yesterday with a claim from my insurance to fix my shattered screen. Walking in the…read moreenvironment was very comfortable and welcoming. We waiting a short amount of time before a woman (sadly did not get her name) assisted us and she was very nice and straight to the point to get my phone fixed for me! Great place will be going in the future if problems persist.

I have sent many people to this store as they are in my personal opinion way better than the techs…read morein store at some phone providers companies. I got more than one device repair, is more pricey than before. It could also be that I know own better tech gadget's. I loved the customer service and the empathy you receive from the employees. My phone company has change its policies and now requires more red tape for me to access my phone insurance benefits. Once again UbreakIfix rescues me from my phone insurance and fixes my phone the same day. Thank you for all you do!!!

I recently went to this location and have never been met with such rudeness at a business. The…read moreperson "helping" was nothing short of condescending when asked questions about the issue my device was experiencing. He told me that there was nothing wrong and when I told him the issues I was experiencing, he just repeatedly told me the issue was the cord (I've tried several different cords with the issue persisting). His attitude was very much so that he didn't want to help me or answer my questions. I will not return.

Brought in drive that was not reading for a new enclosure. Was told drive was corrupted and now RAW…read moreand required $1000 recovery service. Popped drive out of existing enclosure and bought $12 cable on amazon to test myself (exactly what i asked them to do). The drive not corrupted at all. It just needed a new enclosure as I thought. I don't know what sort of scam they were running or if just incompetent. Dives do not go from structured to RAW back to structured. Guy who owns place was smug and refused to refund $30 diagnostic fee. Im sure they sometimes do good work and can probably fix your cracked phone, but place is run by an unethical person. Thankfully I checked their work before spending $1000+ on recovery. If it's anything more advanced than fixing your phone screen, stay away!

The team was very professional and knowledgeable! They quickly repaired my iPhone and were fairly…read morepriced.

Dropped off a console for a diagnostic as I had a feeling something was wrong with the HDMI port…read more No visible damage but the connection to my TV was off and on while using it. I was called with the results from the diagnostic and was quoted an outrageous $250 for the repair and refused over the phone. The next day when I went to pick it up from the store there was brand new damage to the HDMI port that was not there when I dropped it off (broken metal casing and a broken pin). I am no longer able to even insert an HDMI cable all the way because of the broken pin and the console no longer connects to my TV (or any TV in the house) at all. Just know if you refuse a wildly priced service from them they will intentionally damage your device.

Expensive, yes! But you get what you pay for. They worked me in at the end of the day and fixed…read moremy cracked screen on my iPhone. $300 is a lot cheaper than a new phone.

My in law ordered a phone repair from Asurion and they came to the house. I'm in awe! They are…read moreoutside the apartment fixing his phone. After the repair I mosey on over to the repair truck to inquire as to how I might get my phone repaired. He said that I can call and an will be set for 2 hours but it may be tomorrow or you can go down to the store and get it fixed today within 1 hour. Needless to say I followed his advice and we've to the shop. It took them about 45 minutes. I was instructed to make the claim over the phone and they went to work after the phone was approved. I an so happy with this service because I went to the Verizon TCC authorized dealer and the guy tried to take me to the bank ( scam me). If I didn't have insurance it would cost $213 with insurance $0.00. I am so glad that the Verizon authorized dealer did not have the phones in stock. I see that as Devine intervention!!! They guys working in the store were very professional and patient. They saved me a lot of time and money.

Dropped off my laptop with a crack in the screen and the mouse was not working. They gave me a…read morequote a week later, the price was very expensive but I really need my laptop. Its now been there for over two weeks. Every time I call they tell me it'll be another day or two. I will update when it's fixed. So I added on 2 stars because it is fixed and working great. It just took so long to fix and was pricey.