I recently began building my first gaming PC and ran into issues with power and cabling that prevented the system from turning on. Being new to PC building, I contacted UBreakiFix and specifically spoke with Cody Mack to confirm that he works on gaming computers. After setting an appointment, I brought in my brand-new build, explaining that it had never been powered on. Cody told me he would look at it the same day or, at the latest, the following day and would provide an update. After five days passed with no communication, I called on day six. Josh answered, asked for my phone number, and told me, "Oh, this has been ready for pickup." I then received a text stating my computer was ready. When I arrived at the store, Cody asked if I had built the computer myself. I said yes and asked what the issue was. He told me the wiring was incorrect and that he had replaced several of my power cables with spare cables he had lying around the office. As a beginner, I trusted his judgment and was just happy to see the computer powering on. At that point, Windows was not yet installed. I took the PC home, installed Windows, and everything initially seemed fine. However, after about a week and a half, the system began crashing, blue-screening, and showing GPU artifacting. I contacted Cody again and was told to bring it back in. The second time, Cody said he would stress test the system and have results the next day. I did not receive a call, so I followed up the day after. Another employee answered, took my phone number, and repeated the same information I had already given Cody--making it clear that no one had actually looked at the PC yet. Two more days passed, and when I called again, Josh told me no technician had touched it. I decided to pick it up. When I arrived, Cody claimed he had stress tested it extensively and could not get it to crash. I asked why I hadn't been updated, and he said he was busy. Frustrated, I took the PC home and began troubleshooting myself. After posting photos online, multiple experienced builders pointed out that I had mismatched PSU cables installed. That's when I remembered Cody had swapped in spare cables during the first visit. Further research confirmed that you cannot mix PSU cables between different brands, especially on a fully modular power supply. Cody had installed a mismatched GPU power cable and used a daisy-chained splitter on a 40-series GPU--something that is widely known to be unsafe and can cause hardware damage. I returned to the store and explained this. Cody insisted that swapping PSU cables would not cause damage, which directly contradicts basic PC building standards and manufacturer warnings. I had already spoken with multiple other technicians who confirmed he was wrong. A simple Google search would have confirmed this. Eventually, after I got the PC to crash in the store in front of him (after being largely ignored for over four hours), he reinstalled Wi-Fi drivers and claimed that was the cause of GPU artifacting. It clearly was not. When I requested a replacement GPU (since it was brand new and damaged due to improper cabling), I was told there was "no way" it would be replaced and that corporate would not approve it. Corporate later claimed I swapped the cables, which is completely false. I provided a full written account explaining that their technician installed the mismatched cables. I have now received no response for over two weeks. I am currently left with a fried GPU, no accountability from the store, and silence from corporate. If you need help with a TV remote or a simple battery replacement, this may be the place for you. If you value your PC hardware--especially high-end components--I strongly recommend going elsewhere. read more

I was so scared of the one star reviews but they were amazing! The employee who did my phone was tired but still took my phone in. He replaced the screen in a timely manner. He also added a screen protector after! Very nice and clean place. read more

I had a great experience. Location was ideal ( a lot of surrounding businesses) considering that there is a bit of a wait. The customer service was 10/10 although I didn't catch the gentleman's name that helped me. Pricing was reasonable as well as the turnaround time. Overall I'd recommend! read more

Dropped off the phone at 3pm. Was told it would take 2 hours. Came back 2.5 hours later and the phone is still not complete. They said another 10 minutes. It's been a total of 3.5 hours. Repair is complete but it looks worse than it was before. Stay away unless you want to waste your time and money. read more

I really don't understand how people live with themselves. This place is a prime example. My wife's phone shattered and she was pointed to this location via Verizon insurance. Big mistake. They not only lied to us and wasted a whole day back and forth to the store but ended up giving the broken phone back after 5 hours of bs. Watch yourself if you go here. Dealt with Verizon direct and was solved over the phone. Not Verizon fault and each of these places are independently owned. Stay away! read more

I'm satisfied that you're very kind and Thanks for fixing it well. I recommend this place to everyone. read more

Took them a perfectly working Galaxy phone with a slightly cracked screen. When I picked it up the next day, the front and back were smashed and the phone was not working. The guy said, "Well, this happens sometimes." I would strongly recommend you take your items that need repairing somewhere else. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Buford, Georgia

Took my phone for them to apply a cover, as the last time I tried, I couldn't get out the bubbles. They were so friendly and accommodating, and did a fantastic job, looks awesome! Recommend these guys for anything technical or diagnostic. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Buford, Georgia

Eli was an excellent customer service rep! So helpful and engaging! i definitely would recommend his store and his services !

the worst place to change your screen, the screen gets stuck, it gets stuck all the time they charged me 150

The phone was not fixed properly and I'm still waiting for them to call me back. I've tried calling them and they do not answer my calls. I called them once from a number different to my cell and they answered it. Seems like they have me blocked. They still have my phone and have not returned it. read more

Both guys working today were great. I had been to 4 places that said they couldn't do anything with my phone and in less than an hour I had everything I needed from these guys. Couldn't be happier. read more

I've had the worst expierence with this place! They were nice people but I had a ps4 that I could play but the hdmi port was loose. It should of been an easy fix but I dropped it off on dec 5th and it's dec 16th. I still don't know what's going on because I can't get anyone to call me back that knows what's going on.. they said the mother board was bad but I don't see how when I could play it before. They left me a message and said they tried replacing hdmi two times and they would have to get a more experienced tech to look it. A Christmas present for my son and now I have no idea if it's fixable or what... I think there was a lack of communication but since then I've been contacted and they have the ps4 ready and working. As long as everything is smooth, I think they did a great job addressing the issue and getting it taken care of. Thank you read more

Had such a great experience getting my phone repaired. Elijah was great and and I am very grateful he worked with me to repair my phone quickly. His costumers service skills were top notch and I'm amazed with his multitasking skills. He was able to take care of me and juggle incoming customers in between. Could not recommend him enough! read more

Mobile service. They came to my house to repair a device (we had an iPhone screen replaced). Tech arrived with gloves and medical mask, he was very professional and polite. When the service was completed the tech presented the repaired phone in a phone sanitation case. read more

My sons Xbox broke and they fixed it in a day awesome service highly recommend very friendly

Service was great and timely. Exactly what I needed when trying to get an old phone fixed. Employees were friendly. Got a call and text when phone repair was complete. read more

They finished in record time. Great value. There was a wait for pick up, however we'll worth it.

I had issues with my Samsung A10. Samsung suggested I take to their authorized service providers. And it was UBreakifix.. Who knew! Called John at the Buford location. Found him to be outgoing friendly and very professional. John located the problem.. I appeared the very tip of a Headphone jack broke off inside the phone. Not a phone system issue. Which caused the phone speakers not to work. John dismantled the phone. Fixed the problem while I waited. I was very happy with the service I received. kj read more

DO NOT EVER ISE THIS STORE!!!! They have broken two of my phones. I bring them in to get a screen changed and when I came back to pick it up the phone never turned back on. When I confronted the manager about the phone now being broken he told me that the phone was broken when I brought it in. I requested to see camera footage in the store to prove that I was on the phone when I dropped it off proving that it worked when I dropped it of, but instead of allowing me access to price that my phone was working he told me he would call the police if I didn't leave. I will never go back to this store they have cost me over $1400. My advice is to pay just a little more and get a more trustworthy company to do your repair. read more

Needed my computer fixed asap and they did it in a well and timely manner although it was kinda expensive I really needed my work computer back so overall I'm pleased . read more

Came to fix my back camera and after them looking at it said they could and it'd take 2-3 hours.... after waiting it out went back to find out not only was it not done but they didn't even start on it ... go somewhere else, don't waste your time here read more

This company is full of it and I would never use them again. They are unreliable, slow, and lack customer service. If cursed I would after dealing with them. read more

This is an update from the previous review i wrote on 5/20/2021 **************************************************** UPDATE!! No more than 2 days after I posted my displeasures with this business. I was contacted by the Manager Roberto, who took the time hear about my experience with service i was provided. He was polite and honest, and the best part of it...he communicated which is key to me. He apologized for his staff, and held the accountable for their actions and how they treated the process. He then asked me to bring my Playstation back to the store for a second diagnosis, and that he will be the sole technician to work. To earn my trust and business once again...he mentioned that if he was not able to fix it, then he would be happy to replace my Playstation. Usually, that would be a hard thing to believe in some cases, but I took him up on his offer. The key part that I truly loved about this next go around was the fact stayed in communication with during this whole process. In the end, he was not able repair my Playstation, and Roberto held up his promise. He replaced my Playstation with a new one, and I'm happy to say that this second experience was enjoyable. Due to Roberto's action and swiftness...he has earned my business again and I am happy to say that UbreakIfix takes care of their customers the correct way. There should be more Managers in the world like Roberto. Thank you for all that you have done to fix this. Thanks Roberto Sorry had to remove some of the earlier post. read more

I was having issues with my phone not booting up after a software update so I took my phone to this location to see what the problem is and hope to get it fixed. The staff member told me that he opened up the phone and saw that it was water damage and that was the reason why my phone wouldn't boot up successfully. I then call Samsung support and had my phone shipped to the Samsung Repair Center to get it looked at. Not once did Samsung said that my phone was water damaged. Samsung realized that it was a software update that was giving it issues and gave me a free warranty repair. For this to be a Samsung Authorized repair shop I was extremely disappointed. I even told the staff member that the A50 models are known to sometimes have issues due to recent software updates. I feel that this location did not take the time to way out all possible outcomes on why my phone wasn't working and just jumped to one conclusion off the bat to say that this the reason why my phone was not working ("Water Damage") while that wasn't even the reason for the problem. read more

Service is a rip off. They take your electronic, computer or whatever you have. Act like they fixed and charge you. I took a computer there that would crash when I moved it. They claimed to have updated the windows program. And they said the problem should be fixed. 2 months later I took it back with the same issue. They acted clueless and told me that wasn't on their notes on how it crashed. And they tried to charge me for the same problem. Awful business. It's a bunch of teenagers playing around in the back. read more

Did not get phone done in promised time..lots of excuses. Was "almost done" for 3 days???? Still not done when I went to pick up on Friday after being told it would be done Wednesday. Don't do it. read more

This franchise is a total rip-off. They jacked up the on-line estimated advertised price for the repair by 33%. Another nearby uBreakiFix franchise did the work for the advertised price. Recommend you steer clear of the Buford location. read more