I brought my Dell notebook to uBreakiFix on 12/15 after it fell from a table and damaged the…read morecharging port. I was charged a $65 diagnostic fee and told the repair would be completed in 5 days. I made it very clear this was a work computer and that I needed it back as soon as possible. When I returned on 12/20, I was told they had lost a part and would need to reorder it. I was never contacted about this delay -- I had to drive there to find out. Over the following weeks, I called the store more than 10 times and made five separate trips trying to retrieve my computer. Each time I was given different and inconsistent explanations, ranging from lost parts to difficulty obtaining them. At one point, a technician even told me he "had eyes on the parts," which turned out not to be true. After weeks of delays, poor communication, and no clear answers, I finally lost patience and demanded a refund of the diagnostic fee and picked up my computer unrepaired. This experience showed a complete lack of organization, accountability, and respect for a customer's time--especially when dealing with a work device. I would not recommend this location based on my experience.

On 5-6-2024 I drove my grandson to Gainesville Ga store to have the HDMI port repaired or replaced…read more The repair sheet quote stated $100 for cleaning which customer refused and $140 for HDMI repair. Estimated turnaround May 21. After several calls over several weeks talking to Chris and Alex they said they would investigate. Never, I repeat never, did either Chris or Alex call me back. Alex even told me Chris was going out of his way to help me. I asked several times to give me the owners name and phone number. He told me it was against company policy and refused. I then asked for the corporate franchise contact and was again told it was against company to give that information. I research who owned UBreakifix and Asurian is the parent company. Got a hold of complaint department and in no time at all they researched and found the Xbox was lost or stolen and sent a check for the price of a used unit through Amazon or GameStop. When we put in the order they required a $70 deposit. It was paid. After getting the settlement I called the store and Alex said he would contact Chris and he would be in touch. Of course he never called. I called again and Chris said he tried to get refund but system would not allow because the $70 was listed as a diagnostic charge. We were not told there would be a diagnostic charge. We were quoted $140, period. They did not fix anything. They want to charge $70 for something that was never fixed. This is wrong on so many levels. I would recommend this establishment be avoided at all costs. Even their own website says free diagnostic, no obligation statement. Check this out for yourself.

Brenton was a great communicator. He told me what I needed to fix my screen and ordered it for me…read more Turned out my screen wasn't broken and it was just the cover. I'm good as new now! Thanks Brenton for the conversation and new cover! Looks great.

From the owner: We are proud to be the first phone repair service in Cleveland, GA. As a highly trained and…read morecertified technician, I can handle a wide range of phone issues, from cracked screens to battery replacements and more. Understanding the importance of your phone in your daily life, we strive to offer fast service repairs for most issues, ensuring you’re back up and running as soon as possible. We use only the highest quality parts for all repairs, ensuring your device functions like new. Our commitment to quality guarantees longevity and performance. Our competitive pricing ensures you receive top-notch service without breaking the bank, with transparent quotes and no hidden fees. Plus, I offer price matching. Whether it’s a smartphone, tablet, or another device, we can handle repairs across various brands and models, making us your one-stop shop for all your device needs. Not only am I skilled, but I am also friendly and approachable. I take the time to explain the issues and repair process in a way that’s easy to understand. Don’t just take our word for it—many satisfied customers leave glowing reviews, praising our efficiency, professionalism, and quality of work. As a locally owned business, we’re committed to supporting our community. By choosing Yonah Phone Repair, you’re supporting local jobs and contributing to the local economy.

Could not charge my phone. He cleaned it out and it works perfect. Other places wanted to change my…read morebattery and do other repairs. Will always go here for phone repair in the future

I took my iPhone X to be repaired for water damage, and the prices were good, however, as soon as I…read moretook my phone home it was unresponsive. The screen only worked in certain places and by the next morning, it didn't work at all. The audio was also very distorted, and they did not inform us about any of the issues the phone had.

Been fixing Touch Screen POS systems and monitors of mine for years!…read more Great people and stand behind their work! Also great prices for POS printers and computers etc..

I run a small business, so it is always great to find another small, family-owned business I can…read morecount on. These guys are great, they do good work, they're professional and they are a pleasure to work with. I'd return for any work I need done, and I'd refer them to my friends. Bill Blokzyl Mr. Bill's Beans Coffee roasters

(1 Star) I had a…read morevery disappointing experience with this repair shop. I took two phones in for repair--my iPhone 16 Pro Max (broken back glass) and my iPhone 16 Pro (broken camera lens glass). My iPhone 16 Pro Max originally had a gray back panel. The technician working there agreed to repair both phones, so I left them at the shop while I went shopping at Walmart. When I returned, I was shocked to find that they had replaced my gray back panel with a gold one without asking for my permission. They also replaced the camera lens glass on my iPhone 16 Pro with a smaller, incorrect-sized lens glass. When I questioned him, he admitted that he didn't have the correct gray back glass in stock. He told me to come back in two weeks, saying he would have the proper parts by then and would replace them. Trusting his word, I paid the bill and left. Three weeks later, I returned to the shop, only to find that the original technician was no longer there. A new person informed me that the business had been sold and was under new ownership. Despite explaining the entire situation, he refused to help or take any responsibility for the previous repair. I am now left with: * An iPhone 16 Pro Max with the wrong-colored back panel. * An iPhone 16 Pro with an incorrectly sized camera lens glass. This was completely unprofessional. Parts should never be substituted without the customer's knowledge or consent, and customers should not be left with unresolved issues because ownership changed. I would not recommend this shop to anyone. Be very careful before trusting them with your devices.

The Fix replaced my iPhone 12 mini battery very quickly. He was technically proficient and…read moreexcellent skills. He was very good. Thank you.

In this area they would think they would have better customer service and business ethics owner is…read morerude and shroud have spent plenty of money here and nothing but countless attitudes save ya self time and $ and just go to the mall of buford and not to the first store in the mall Over priced and not friendly

best service in buford aria , i went ifixandrepair my phone was dead. They Fixed my phone very…read morecarefully. now look new . highly recommend.