I brought my Dell notebook to uBreakiFix on 12/15 after it fell from a table and damaged the…read morecharging port. I was charged a $65 diagnostic fee and told the repair would be completed in 5 days. I made it very clear this was a work computer and that I needed it back as soon as possible. When I returned on 12/20, I was told they had lost a part and would need to reorder it. I was never contacted about this delay -- I had to drive there to find out. Over the following weeks, I called the store more than 10 times and made five separate trips trying to retrieve my computer. Each time I was given different and inconsistent explanations, ranging from lost parts to difficulty obtaining them. At one point, a technician even told me he "had eyes on the parts," which turned out not to be true. After weeks of delays, poor communication, and no clear answers, I finally lost patience and demanded a refund of the diagnostic fee and picked up my computer unrepaired. This experience showed a complete lack of organization, accountability, and respect for a customer's time--especially when dealing with a work device. I would not recommend this location based on my experience.

On 5-6-2024 I drove my grandson to Gainesville Ga store to have the HDMI port repaired or replaced…read more The repair sheet quote stated $100 for cleaning which customer refused and $140 for HDMI repair. Estimated turnaround May 21. After several calls over several weeks talking to Chris and Alex they said they would investigate. Never, I repeat never, did either Chris or Alex call me back. Alex even told me Chris was going out of his way to help me. I asked several times to give me the owners name and phone number. He told me it was against company policy and refused. I then asked for the corporate franchise contact and was again told it was against company to give that information. I research who owned UBreakifix and Asurian is the parent company. Got a hold of complaint department and in no time at all they researched and found the Xbox was lost or stolen and sent a check for the price of a used unit through Amazon or GameStop. When we put in the order they required a $70 deposit. It was paid. After getting the settlement I called the store and Alex said he would contact Chris and he would be in touch. Of course he never called. I called again and Chris said he tried to get refund but system would not allow because the $70 was listed as a diagnostic charge. We were not told there would be a diagnostic charge. We were quoted $140, period. They did not fix anything. They want to charge $70 for something that was never fixed. This is wrong on so many levels. I would recommend this establishment be avoided at all costs. Even their own website says free diagnostic, no obligation statement. Check this out for yourself.

Brenton was a great communicator. He told me what I needed to fix my screen and ordered it for me…read more Turned out my screen wasn't broken and it was just the cover. I'm good as new now! Thanks Brenton for the conversation and new cover! Looks great.

From the owner: We are proud to be the first phone repair service in Cleveland, GA. As a highly trained and…read morecertified technician, I can handle a wide range of phone issues, from cracked screens to battery replacements and more. Understanding the importance of your phone in your daily life, we strive to offer fast service repairs for most issues, ensuring you’re back up and running as soon as possible. We use only the highest quality parts for all repairs, ensuring your device functions like new. Our commitment to quality guarantees longevity and performance. Our competitive pricing ensures you receive top-notch service without breaking the bank, with transparent quotes and no hidden fees. Plus, I offer price matching. Whether it’s a smartphone, tablet, or another device, we can handle repairs across various brands and models, making us your one-stop shop for all your device needs. Not only am I skilled, but I am also friendly and approachable. I take the time to explain the issues and repair process in a way that’s easy to understand. Don’t just take our word for it—many satisfied customers leave glowing reviews, praising our efficiency, professionalism, and quality of work. As a locally owned business, we’re committed to supporting our community. By choosing Yonah Phone Repair, you’re supporting local jobs and contributing to the local economy.

I took my iPhone X to be repaired for water damage, and the prices were good, however, as soon as I…read moretook my phone home it was unresponsive. The screen only worked in certain places and by the next morning, it didn't work at all. The audio was also very distorted, and they did not inform us about any of the issues the phone had.

Could not charge my phone. He cleaned it out and it works perfect. Other places wanted to change my…read morebattery and do other repairs. Will always go here for phone repair in the future

Been fixing Touch Screen POS systems and monitors of mine for years!…read more Great people and stand behind their work! Also great prices for POS printers and computers etc..

I run a small business, so it is always great to find another small, family-owned business I can…read morecount on. These guys are great, they do good work, they're professional and they are a pleasure to work with. I'd return for any work I need done, and I'd refer them to my friends. Bill Blokzyl Mr. Bill's Beans Coffee roasters

The Fix replaced my iPhone 12 mini battery very quickly. He was technically proficient and…read moreexcellent skills. He was very good. Thank you.

If i could give 0 stars i would. I Highly do not recommend this place at all. the short Indian man…read moreput a very low quality screen in my iphone 11 pro max. like a $10 android screen. it broke the next day and starting tweaking out. this place is a joke and i would think twice abt using this crap whole of a repair store, now the one in 369 walmart is amazing had another phone phoned there and still works great. paid over $150 to get a crapy screen that broke THE DAY AFTER. took out my face ID and speaker did not replace

Great service, help me find the perfect phone cases. Would definitely recommend.......... .read more

In this area they would think they would have better customer service and business ethics owner is…read morerude and shroud have spent plenty of money here and nothing but countless attitudes save ya self time and $ and just go to the mall of buford and not to the first store in the mall Over priced and not friendly