I purchased a certified used car from this dealership in 2019 and have been to the service department on two occasions since. The first time in 2023 when I scheduled an appointment for an oil change, inspection, and free multi point inspection. I chose to remain at the dealership for the early morning appointment which turned into an all day wait without updates only to find that $1400 worth of work was required and could not be completed that day. The second appointment, more recently, was to have a problem with the backup camera diagnosed. I chose to take advantage of the shuttle service in spite of the 7:30 a.m. appointment that would presumably at least diagnose the camera problem by late morning. I received a call from a service advisor around 11:00 a.m. to share that the multi point inspection was complete and that aside from needing new windshield wipers and the cabin filter replaced, the front caliper was stuck. I asked about the backup camera diagnosis and was told the technician had not determined that yet. I asked the service advisor to please let me know as soon as that problem was assessed. At 3:30 p.m. I had not heard back from the advisor and needed to pick up my car. A call to the service advisor determined that my car had been sitting in the shop all day without further work beyond the free multi point inspection because the technician assumed I could keep it there overnight and was assigned to work on other vehicles. He had not yet diagnosed the issue with the camera but assumed it needed to be replaced and ordered the part. I was offered a loaner vehicle to use overnight. After completing the contract for the loaner, I was assured that the gas tank was full and there would be no need to fill it back up before returning the vehicle. I left the dealership in the dark to drive home about 15 miles away only to find the low fuel light on shortly after departing the dealership, no windshield washer fluid to clean the dirty windshield, and the maintenance light flashing. It was a vehicle that called for Clorox wipes for the the entire interior. The summary of my two experiences at the Ira Honda Saco service department leads me to conclude that this dealership either overbooks their service department and is unable to deliver proper service in a timely manner and/or there is a deficiency of experience/expertise to manage the customers they choose to schedule daily. The front line people are very polite, with seemingly good intentions, but on both occasions I heard too many apologies, experienced too many varied quotes on work that was recommended, and got the feeling I was being managed instead of served. To those who choose this dealership service department, I recommend/warn you to plan for extended time waiting for service, slow communication on the diagnosis of problems, and by all means, write down the itemized quotes on any work to which you agree . I no longer trust that customer service is more important than the bottom line for this dealership and will take my vehicles elsewhere in the future. read more