I highly recommend Service Advisor, Renisha Harris, who went above and beyond by escalating an…read moreissue that I had with my 2025 CRV. Great communication while turning an annoyance into a very good experience. Customer Service like this is a rarity these days. Thank you

it was a terrible experience I purchased a car here and was told if I have a problem in the first…read more30 days it would be fixed. That was six months ago. They keep saying there is nothing wrong with my vehicle but all the emergency lights come on every other day and they just go off which is probably a battery or alternator? they say it is not. they told me I have to keep driving it even though sometimes it stalls out, for 2500 miles for more data. The emissions and parking lights came on again on my way home from the dealership last night and they wouldn't answer the phone even though they were open! the alignment is off now it was not before they fixed nothing this is dangerous and they won't answer my calls even when they had the vehicle. when I got it back it was dirty. they do not care and have terrible customer service! how do they stay open and licensed? please help! this is not safe and they don't run a safe or clean busines!

I contacted Tim about a new trax after not having a great experience at another dealership. He was…read moreable to find me the car I wanted and they gave me a better offer for my trade. Tim did all the ground work while I was at work, it made the entire process very quick and easy. It was great to just go there after work, sign papers and drive away, no surprises!

My company has bought several vehicles from here and found the service dept to be a real problem…read more On more than one occasion work billed was never done. It's a constant battle to get things done under warranty or paying for.

Excellent service. Reasonably priced. Their Express Service is very easy to use. The staff is…read morefriendly and informed.

Reasonable price for servicing. They don't try to upsell service to get you to repair/replace…read moresomething that is currently OK (but do tell you which parts will need replacing in the future). They also check recalls and for any warranty (sometimes Subaru extends warranties for some parts) to save you money if possible on repairs.

I have been using this building for sales and service for over 10 years. I wouldn't think of going…read moreelsewhere.

My car buying experience was seamless, easy, and zero stress. The entire staff beginning to end…read moremade it an ease! Looking forward to working for any future maintenance or cars. Highly recommend!

I have now purchased 2 new vehicles from Bill Dodge Nissan. Once in 2013, and more recently, last…read moremonth! Both experiences were completely hassle-free, and we were able to purchase our vehicles without any issues! Our salesmen were friendly and not pushy. They followed up to be sire we were satisfied and answer any questions. If you like Nissans for vehicles, we go to Bull Dodge Nissan in Saco!

Had a great experience when I bought the car, but the service has been absolutely awful since…read more First oil change took an hour and a half. Tried again today for another oil change and went to check the progress after an hour and 15 minutes, they hadn't even touched the car yet. When I pointed out how upsetting that was I was given a shrug and brushed off with "what are you gonna do". Not even an attempt to apologize or make it right. Absolutely unprofessional, I left before letting them waste any more of my time

Zach and the team were fantastic in working a great deal!! Zach is a natural salesman. Also, Sue…read moreB. was also a GIANT help with her service and truck knowledg!!

Proceed with immense caution…read more My wife and I spent just under three hours there (after a 1-hour drive), and not only had a confirmed deal that was agreed to via handshake, but also put on paper, and all paperwork signed to complete the loan application. They had even run our card for a $7000 downpayment, and we were about to start transferring our belongings from our trade-in to our purchased vehicle, when suddenly our salesman came back to us stating that there was a "computer error" due to "learning new software" and that our monthly payment was actually going to be over $100/month higher (for 72 months) than we had already agreed to and signed-off on. The sales manager, who had obviously been involved from the start, came out to apologize for the "computer error", not taking any blame for their inability to perform 5th grade math. I was then accosted for apparently acting angrily. "You didn't have to raise your voice. There are other customers here." In my 55 years I had never seen such gross incompetence. Any sales manager with integrity, honors the deal and owns up to their mistake, even if they are going to lose some money. It's the right thing to do. My advice? Drive right on past these kindergardners. They're incapable of doing the right thing. If I could give a zero-star rating it would be giving them a hefty compliment.

They are absolutely amazing!!! They get you in and out! They have fair rates and don't over charge…read moreyou! Quality work and they go the extra mile to help you! I would not take my car anywhere else!

Jay and his crew at Hero are totally honest and fair! I've never had a mechanic shop where I felt…read moretotally comfortable and trusting until I met these guys! I never feel the need to question their estimates because I know they are up front. They don't put their "thumb on the scale". I would recommend Hero to anyone! Even though I'm now living about 40 minutes away, I'll still bring my car to Hero for all of its needs.

I bought a vehicle about 3 years ago from them for $40,000 in the first month I put 11,000 into it…read morewhen I called them in the first 30 days to have them check what the problem was with it their excuses were we have COVID or we don't have a mechanic or we don't have time to get you in here You're going to have to bring it to a dealership once I got it fixed and called them and told them they needed to reimburse me for having it fixed at a dealership nobody called me back every time I called there was nobody for me to talk to their scam artists they do not help you if something goes wrong in the first 30 days with your vehicle and the vehicles they sell you are pieces of shit. I am now going on 3 years of having this vehicle and I have put over $25,000 worth of repairs into it and as of right now it's not even drivable

Worst of all dealers, AVOID like the plague. You will LOSE. Guy sells junk and offers no help after…read morethe sale and is full of himself. This was the worst experience ever, vehicle had an transmission problem that was no noticed until 5 days later and seller would do nothing and was clear to tell me he didn't have to do a thing. Guy is full if himself and a total loser that will take your money and run. He knows the game. Avoid this place if you value your money. I didn't and I lost.

On vacation in Maine for two weeks and 2nd row rear seat release latch on our Kia Sorento broke…read morewith the third row seats stuck in the open position. Panic set in... how are we going to bring everything back home without all the rear trunk storage. This morning on the way to Funtown right next door to the Kia dealership, we swung into the dealership and service bay. These guys (Steve and Todd) were fantastic. Todd came out looked at the problem, fixed the problem and went a step further to ensure we didn't create another problem. No appointment, but they helped us out and got us out of there within 15 minutes and on the Funtown. Thank you!!! Scott

We checked out Prime Kia as we were working our way through the new car dealers in Saco. The sales…read morerep had only been working there for about a week but couldn't have done more to help us. He quickly found the answers to anything he didn't know and was a pleasure to work with. We liked him so much that when we couldn't find anything we liked, we asked him if he could grab a car from the connected Nissan dealer for us to try. We found a few horrible sales people at other dealers and wanted to stick with the guy we had if we could. I think he's going to do well even though we didn't find anything there that we really liked.