Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

This review is specifically for service. Brought my 2016 F150 here with some alignment issues. They…read morewere able to get me in right away. Also had some tires I bought online shipped here and they mounted and balanced them. Our service advisor was friendly and made sure everything we needed was done, also got several recalls completed in the same day. The work they did seems to have come out great, truck is driving fantastic again. They have a nice waiting room with WiFi and coffee and such.

I've been dealing with them for over 50 years and I would not recommend them to anyone! They sell…read moreyou a vehicle service it then when they mess it up they won't warranty any of the repair. Bought first vehicle from them in 69 and will never go back. Won't return phone calls from myself or from the Ford company itself. Being a mechanic and telling them what is wrong is not taken seriously. The shop foreman is an ignorant person. Says he's been a mechanic for over 20 years when I have been doing it for over 50. Service advisor won't help. Store manager will not return calls. With the problem being shown to their attention and not being taken care of now has done over $3500 worth of damage that they are making me pay for by myself. Would not recommend Rowe Ford for anything! Sales service nothing!

Just had some folks over for dinner last week and they purchased a "new" used car from Lee Auto…read more The car has been an absolute lemon and they cannot get anyone there to work on it. $40,000 for a disaster. And this was not an insignificant expense for my friends. They saved and sacrificed to purchase this car. I recommended that they call the state for help. Coincidentally, I saw Adam Lee out on his Hinckley that same evening puffing on his cigar. What an absolute jackass.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

Last March I went in for a Maine State Inspection and was told I needed my steering rack replaced…read moreand a rear enforcement bumper. He was quoting $2,500+ for the steering rack and $553+ for the bumper reinforcement. I took my car to three other reputable shops in the Portland area. I was quoted $337 for the bumper reinforcement with OEM part, and the repair man even told my father and I that we could replace it ourselves because my father was able to remove the bumper cover himself. The other shops I went to told me I only needed my inner tie rod replaced including a wheel alignment. I got this repair done for $220 dollars and my car drives great. It is a 2013 Honda CRV with 70,000 miles that has never had issues on the road. The one difference between going to Carter's and going to the other repair shops is that I went ALONE (without my father) to Carter's a as young woman. I remember when I dropped my keys off at Carter's and the man at the desk called me "sweety." Unprofessional and patronizing. Carters is deceitful, greedy, and untrustworthy. Do not come here unless you want to get taken advantage of.

I'd avoid like the plague. Been here plenty of times over the years. They overcharge for EVERYTHING…read moreand always "find" issues I never had before going there. Better off going to the dealer!!

I hadn't used Autowerks in 10-12 years after buying SUVs from them; however due to the increased…read morelabor costs and overhead costs BMW passes on to the consumer, I decided to try Autowerks again. It was a great experience: convenience of a loaner, on-time service, honest review of service needed and what should be done soon. The difference being that the dealer seemed to upcharge on what is needed and what coud be done. Their overhead charges and labor costs were extreme as well. That said, Autowerks charges a fair amount on labor and additional "Phantom" time did not appear on my bill. Give them a try.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

I went to Complete Mobile a year ago. Chevy put a old radio in my truck. It didn't Bluetooth. So…read moreAdam installed something that made it Bluetooth. Now I came back a year later because the screen in the tuck won't work. Adam replaced it and with a night vision backup camera. Then we got talking and I told him about things in the truck I didn't like. The radio wasn't very loud. He put a subwoofer in it and it plays so good. Then my dashboard camera he hardware it. I'm not a tech person but he took the time to show me stuff and didn't rush me. As far as I'm concerned that is priceless.

I went there for what I thought was a faulty remote start and fortunately it was just a added plug…read morein of my own doing. The service was excellent and I highly recommend.

If I could give zero stars, I'd happily hand them a big, shiny nothing. This is my debut review,…read moreand Eric and Spencer have earned it with their Olympic-level lack of ethics. I gave them my credit card info for a deposit on Monday night, spoke to both of them, and by Tuesday evening got a call saying they sold the car--oh, and never bothered to run my card. My calls, my attorney's calls, even MB corporate's calls all went unanswered, like they'd joined the Witness Protection Program. I'd expect this from a sketchy used car lot, not MB. This would've been my third MB, but I'll buy my next one somewhere else--preferably from people who don't vanish into thin air. Buyers beware! Stephanie C.

This is about the service center, not the dealership…read more Made an appointment online, they switched the date without confirming with me if the new date and time would work. I was told on the phone that the service would take 1-1.5 hours, so I agreed to wait without getting a loaner. On the phone they said those who wait, their car gets priority for getting done. After 30 minutes sitting in the waiting room, they finally come and talk to me about the car. The service person tells me this service takes 3-4 hours. Meanwhile I am sitting here staring at my car, they have not touched it. I am livid that they lied about the service time, that they passed the buck about it, that they seem to overbook. I have to drive 90minutes just to get here, and I already pre-paid for my service with the lease.

We went and I was going to buy a car but then my fiancé said let's wait, we were looking at numbers…read morebut didn't get any further than that. My fiancé told me to wait so we pulled out. It got tense between my fiancé and the dealer. I was extremely uncomfortable and I asked for a card and left. For the condition of the car it wasn't really worth the price. Glad we waited and my fiancé was with me. A few days later from a lady saying she wanted to talk because things got "wonky"... no things got uncomfortable and rude. I would not go back.

DO NOT BUY OR SERVICE A CAR HERE. I've had a nightmare of…read morean experience with Bill Dodge. I bought a used vehicle from them in November. They put a brand new inspection sticker on it the day I bought it, and assured me that it was safe and had been throughly checked over. When I went to pick the car up, the gas tank was empty. I had to go back inside and ask them to fill the tank so I could get home. When I left the lot I immediately noticed that there was a noise coming from the steering. I took the car a few days later to a local mechanic to get looked at, and they identified that the whole steering rack was broken, and needed to be replaced. They had me get in contact with Bill Dodge, as they had illegally placed an inspection sticker on an obviously unsafe car. I was given the run-around by scheduling, ignored, and sent to voicemail boxes that are not checked. I finally got in contact with my Salesperson, who helped get me scheduled to have it fixed over 2 weeks later. Meanwhile, I was unable to drive the car. When I dropped the car off they assured me that it would be done that day, and that I wouldn't need a loaner, and when closing time rolled around I called to check, as I had heard nothing from Matt (the service manger) all day. He told me the car would not be done, and that he's probably have it finished the next day, which left me scrambling for a way to get to work. When I picked my vehicle up, I found that they had not taken the time to put up the windshield wiper blades correctly, and they were broken from being pulled up from the outside of the car. I had to replace those. I also found that my car was making a new rattling noise. When I reached back out to Matt, I was dismissed again, although he did state that they may have not properly secured the subframe of the vehicle. I am beyond frustrated at the complete negligence, incompetence, and rudeness I have experienced throughout this whole process. I will not be taking the car back to be fixed, as I am not sure that they are capable of doing so. I do not think that I am alone in my experiences, as when I went to buy the car, there was a brand new truck that was sitting out front missing a wheel, as the service team improperly affixed it to the vehicle, and the new owner lost the wheel down the road. Edit: They are claiming in their reply that Matt is working to fix the issue, and he is not. He only offered to pick the vehicle up if it is local, and only after I posted my review. Before that, I was brushed off entirely.

My first time shopping for a Subaru Outback and was so impressed with this car I had to buy one…read more From the moment I entered into the showroom to meet Rob Sinnot, he helped me with my smooth, stress free purchase. Thank you Pape Subaru, for your excellent, knowledge, customer service team!

This was my first experience going to a car dealership, so I don't know.. Maybe it's totally normal…read moreto receive terrible customer service and then when you call to complain about your experience to manager Bob, he says "but we tried to give you such a great deal after your first one fell through!" Paying MSRP is not a "good deal." This place is so terrible that I actually felt the need to make a Yelp account just to make a review. Maybe if I read the other 1 star reviews on here, I would have saved my time and went elsewhere. .

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

My 2024 Tundra has been with Berlin City for the past 4 months. I was told thay it needed a new…read moremotor. They never drove my truck to duplicate the issue and I have the paper work and pictures to prove that they didnt even drive the truck. They strung us along for 4 months with no answers. We picked up the truck the other day and the engine went out on the truck. They strung me along and thought things were OK just because they gave me a loaner. Communication would have gone a long way. Not only to me but also to corporate. Actually driving the truck to duplicate the issue would have been beneficial as well. I recommend no one using Berlin City Toyota of Portland. They are useless and will string you a long with story after story. They are not as helpful as they claim to be and will lie to you. BUYER BEWARE!