called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire

Walked in telling them I want full diagnostics and that I already have the codes (I got them from…read moreadvance auto parts). This guy just runs his own codes again, "looks under the hood to see how easy it would be to fix oxygen sensors" and that was his diagnostics. I had to even ask what diagnostics he did when he went to charge me for this. His codes were the exact same by the way. Just wants to start changing things without a deep dive - so you'll end up changing a bunch of items with them. Customer service was obviously terrible too. Don't go here

Never written a review in my life and I'm 99.9% sure I'll never write another…read more The entire process of dealing with ABC was horrendous. They seem like decent guys to joke around with (trying to be fair here). But what I experienced was anything but professional. It would take pages to document this past weeks experiences with ABC. It feels like it's been much longer than that. They wasted way a large amount of my time and money as a result of incompetence. Whether it was completely forgetting about my tow, or charging me for new parts that he GAVE back to me so that I could INSTALL THEM MYSELF because he didn't HAVE TIME, or telling me he'd be there at 4:30pm to check me out but he then leaves to go home early for the day, or telling me he didn't get around to the oil change I asked for because he didn't have time! (which is odd because he went home early!!!) OR MAYBE it was just the fact that the whole reason for the tow was because the fuel pump was going, and he didn't touch anything besides the brakes! Throughout this entire process, I made an in-person appointment, 2 weeks out. I then went back in 2 days prior to the tow to confirm (shouldn't even be necessary on my part). When i finally got ahold of them over an hour after my scheduled pick up time, they begrudgingly came to pick me up, and then proceeded to tell me that they aren't going to even work on it for a few days because they have certain customers that are a priority. WHY DID I WAIT 2 WEEKS FOR AN APPOINTMENT THEN??? None of it makes sense. Honestly, they truly seem like decent individuals. BUT this was the most unprofessional spot I've been to since moving to Maine. 2/10

The technicians got my truck in and out quickly, completed all needed preventative maintenance in a…read moreprofessional manner, and kept me informed by phone as needed. I did have one tire that had a slow leak from the rim so it was bringing in the Low Air Pressure warning about every 60 days so I asked for a tire service which they did. But 6 days after my service visit, I am getting the Low Air warning again so a tire is still leaking. Will stop in to see them today or tomorrow and ask to have it fixed. Otherwise, I'm usually very happy with Sullivan Tire Westbrook, Maine.

I broke down outside of the facility. It was a major repair that they'd warned me about. They got…read moreme in and out, SAME DAY, at an more-than-reasonable price. I'm still in disbelief. It was fu*king awesome. Can't say enough good things. Not that it matters but I'm broke and I need my car- I've been fighting cancer for a bit and my son is graduating high school. They turned a crappy situation into not-so-crappy and I'm grateful!

Reasonable and honest good work…read moreWon't take my car anywhere else. Reputable!! It's hard to find auto repair that cares about its customers

Chris is very truthful and caring, he only does what has to be done and you can trust his workread more

Had a bunch of work done and found that my vehicle was leaking oil after the work was completed…read more Normally, you'd think that would lead to a negative review. I brought the vehicle back and it turned out it was a bad gasket on a plug. The folks at the shop were great. They found the issue and corrected it right away. So far my experience with them had been fantastic, with one little snafu that could happen anywhere.

DO NOT BRING THESE PEOPLE BUSINESS. GO SOMEWHERE ELSE. These people are money-hungry con-artists. I…read morejust needed both of my headlight bulbs changed, i scheduled an appointment yesterday to have this done, they told me it would take about 30 minutes. After 45 minutes, they called me and told me it's going to be nearly $400 for the two light bulbs, and that it won't be done for another additional 45 minutes. I have places to be!!! Don't be the next victims of these people who see customers as noth but $$$. My only concern is that after reading this review, the mechanics are going to steal stuff out of my car. I can't imagine paying $400 that I don't have for headlight bulbs, the only reason i stayed to have it done is because i already wasted so much time on this already. UPDATE: they charged me over $400 for two headlight bulbs, kept me waiting for over 2 hours, and generally treated me with the utmost disrespect and lack of care AND GET THIS, THEY ONLY CHANGED ONE OF THE LIGHTBULBS. I got completely robbed and I am surprised this is even legal. shame on you guys.

We have been using VIP tires and service since 2017 in Gorham. From the very first service to my…read moremost recent purchase of five new tires and headlights, the store has taken very good care of us. Specifically, Damian, who is hands-down, one of the best sales people we've met I have a 2014 jeep wrangler and had no idea about what tires to purchase. He spent 30 minutes going over different types of tires including the pros and cons of each one. Damien took the time to answer all of my questions and listen to my concerns. Furthermore the entire staff were very friendly and helpful. I feel that Damien has gone the extra distance to provide great customer service, which I believe is natural for him. Thanks Damien we always appreciate your hard work, dedication and honesty it clearly shows and is valued.

Needed an inspection. Check engine light prompted a recommended diagnostic, 149.00 for hour labor,…read moreplus 18.00 for inspection. No problem. I was not told anything about time. After 2.5 hours, I went to the desk trying not to show my frustration that they totally keep you in the dark for 2.5 hours. Passive aggressive ponytail guy throws something on the counter and storms into the garage, comes back and charges me, hands me the paperwork, explains nothing. Did I mention it was 2.5 hours? Every few years, I go to VIP to pay them some money to confirm that THEY ARE THE WORST! Yes, I've finally learned my lesson.

I love it here. Friendly, fast, accurate, service. I could see that they pulled my car right in…read moreafter I gave them the keys, which was nice to see. They run a tight ship. I was just in doing a tire switchover and it turned out that I needed to get three new tires. They rolled my tire in and explained why my old summer tires wouldn't pass inspection, instead of just telling me - which they certainly could have done. Not only that, but they fit me in for an alignment afterwards - and they showed me exactly how my tires were aligned, and why I did actually need an alignment so that my tires would have even wear and would last longer. Overall, 10/10 exemplary customer service.

DO NOT GO HERE!! The owner of the store who was a male and was very disrespectful and rude. He…read moredouble booked my appointment twice and told me to make a new appointment and then got upset and told me "oh great, I have to work around your schedule" even though he double booked and I had to work around HIS schedule. I tired my best to be polite and work with him but he was very passive aggressive. He told me I didn't know how to take care of my car when I obviously do and he was just so mean and rude. Do NOT go here!! If I could give less than 1 star I would.

Big shout out to Ayden. Ayden was able to squeeze me in next day for mobile service on mount and…read morebalancing 4 new tires. Highly recommend with how quick he got me in. Super friendly and clearly very dedicated to providing each customer the best experience.

I used Smiths earlier this Summer to clean my boat that had been sitting in storage for years and…read morethey did an awesome and incredible job. I called this week and asked them to clean my husbands truck, the one our beloved black lab rode in every time it left the driveway it was so coated I. Dog hair you couldn't recognize the seat color, it was so bad I wouldn't ride in it. Smiths did an awesome unbelievable job. I highly recommend this company reasonably priced and quality work

After a poor experience at another tire shop when I got a flat tire over the weekend. They not…read moreonly helped me to figure out the issue with one of the new tires but they also backdated my warranty on the tires and took care of me instead of something costing me 300-350 cost me about 100 bucks ... Have read and hear a lot of negative things about most shops but I had a great experience here with them actually looking out for me as a customer and I know most dont ever feel that way in these places. I would definitely recommend this place for the customer service along with the quality of the work as well.

There have been too many bad issues to list but here are two of them…read more 1. I requested tires ($120 a tire) and brought the car in. They stated they did not have the tires as promised so they tried to up sell me ($180 a tire), then promised a better tire for the same price. When I picked up the car they put even different tires on that are not even listed for sale. I found the same tire at Walmart for $64 dollars. They said the manufacturer makes different quality tires for Townfair than they do for Walmart, even though the tire has the exact same name, numbers and codes. I looked it up, a lie. I brought the car back to have the original requested tires installed. 2. Previous to this I purchased tires and they charged me for an alignment I did not ask for. I told them they did not have enough time to give my car an alignment and I didn't request one. They then told me they just checked the alignment and it was fine but if it is out of alignment anytime in the next year, just bring it in. So, they lied. I did not pay for the alignment. This reminds me of business you come across in third world countries. Pretty bad all around. I will take my business elsewhere.

Terrible experience. I recently moved to Maine from California, and as part of the vehicle…read moreregistration process in Maine, I needed to have my car inspected. I have an older Lexus SUV, California car, no rust, ran like a champ cross country. After assessing the vehicle last week, Stroudwater Tire & Auto told me I needed new rear brakes and nothing else. They estimated $300-400, and I said fine. I set up an appointment the following week and dropped the car off as planned. These guys did the $300-400 work today and THEN called me to tell me I needed additional work done based on a dashboard warning light. I should now explain for the Mainers reading this review that there is no vehicle inspection in California (or any western state to my knowledge), and this same dash light has been on for the past 2 years. My mechanic in CA assured me that it did not adversely affect the car and posed no danger. But I digress... My complaint is that this warning light was on when these guys assessed the vehicle and recommended rear brake replacement last week. Only after they completed the brake replacement today did they inform me that I needed additional work (up to THOUSANDS of dollars) in order to pass inspection in Maine. This is an older vehicle, and I am not willing to put thousands of dollars into it. I am now faced with trading the car after paying for these clowns to replace the brakes! Where I'm from... this is called some BUUUULLSHIT. Whether it was intentional or not, I recommend steering clear of this place.

Daryl and his team at Stroudwater are salt of the earth, no funny business, completely skilled…read moreprofessionals. I have been coming here for a decade and it's unparalleled. Fair, honest, good problem-solving. What more do you want?