Update. Gave 2 more stars because they reached out and credited the brake cost. Still have issues…read moreto work out. I got the van back and unloaded it at a local dealership. Drove it home, about 10 miles. It's smoking from under the hood. The next day I work on it for several hours. Found several bolts loose. oil cooler, valve cover, broken dip stick and the top motor shroud had no bolts. It's now at a local dealership and they are searching for the oil leak. Thankful for you guys working to make it right but still not there yet.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

Brought my vehicle in leaking fluid. Was conned into a costly repair. Drove my vehicle off the lot…read moreand my air conditioning system blew from being overfilled. They told me it was "wear and tear" and normal for a car in New England to break down. I drove home (without AC) and noticed that my car is still leaking fluid after paying thousands of dollars to have the leak fixed. Avoid this grift. Don't believe me, read the other one-star reviews on here. EDIT: Hi Emily, I have been in contact with Ginger Sandock and Sheri Irish at Bill Dodge INFINITI and neither of them have been understanding or amenable to remediation. They have all the details and it's only their unwillingness to correct the situation and fix this relationship that I am resorting to airing my dirty laundry on social media.

After purchasing two luxury vehicles from them, sadly Bill Dodge has reaffirmed to me why car…read moredealers are among the most bottom of bottom-feeding professions out there. The most recent vehicle I purchased was an Infiniti QX model SUV. Aside from the Infiniti itself being a quirky, often weird-acting car, the service at Bill Dodge has been routinely uneven at best and sometimes, outright sketchy. On a visit this past summer, I was told I suddenly needed new tires.. on a 2-3 year old car that has never been on a long trip and with low mileage. The pressure to change all tires was quite aggressive and they seemed to prey on your sense of safety. The tires for my vehicle are specialty, very pricey and they insisted I needed four new ones. What they were showing me wasn't adding up but I went ahead and did it anyway. On my last visit just before Christmas, I suddenly, SOMEHOW needed new brakes and brakepads. ALL around. WHAT?!? No way. The car is sophisitcated. It tells me when to to go in for service, where I've been, when one of my tires is just barely off pressure... and yet, nothing was heard or notified or even remotely suspect that I would need new breaks. There is literally a new service manager each time I go in there, and the most recent woman did her best to hard-sell me until I insisted on speaking with the technician. After they'd both told me they had inspected all of the brakes, I caught them in a lie when I asked if they'd taken at least one tire off to measure them correctly. They all looked around at each other because I'd backed them into a corner. After telling me they had done so, they finally admitted that it wasn't true. They in fact had never taken off the tires. That lead to a response from me they hadn't anticipated. I ended up speaking to the dealership manager. - Long story short, I went ahead and changed all the brakes/brake pads just to know it was done since Bill Dodge had introduced doubt in my mind. They paid for half of it, I paid the other half. Either way, Bill Dodge is no longer my family of dealerships. Like most care sales people, those commercials they run about you being "family" and how "trusting" they are is complete bullchet. Don't trust them and never, ever trust any car dealer. Ever.

I first came to Rowe in February of this year when my other car was stolen, I came in spoke with…read moreAsh and told her what I was able to put down and wouldn't you know there was something on the lot for me! Now fast forward to today, since then after a T- Bone accident the car i got in February was totaled. I called and asked if there was a way of being able to get into something else. Yep, this crew is amazing! Always friendly and pleasant and meeting you with a smile! Thank you, Rowe Credit Westbrook you guys are amazing!

If you want to get a car in here make sure to take it to a mechanic before getting the car…read more I trust this guys and I end up bad really bad. This is like the 4 time taking my car to there mechanic.

In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The…read moredealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW's official configurator or the dealer's system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General's office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.

I stopped in several weeks ago because I will be trading in my car and wanted to check out the…read moreBMWs. I am a woman and walked in alone to see what I might like. Noone approached me or offered assistance. I noticed another single woman in the showroom who seemed very upset. She apparently had a major problem with her car and needed something immediately to replace it. I was appalled at how she was treated. The sales agent seemed kind but timid and another man who I believe was either the sales manager or general manager was so dismissive. She came back into the dealership asking for the car mats and manual that were apparently missing - the manager acted put out. I knew at that moment that I would never buy a car from them. It's stressful enough buying a car but as a woman; its even more stressful. They were not kind nor were they helpful.

This is my 4th lease from Bill Dodge Kia and obviously I am a loyal customer. Leasing a new vehicle…read morecan be an overwhelming experience, but not at Bill Dodge Kia. My 4th experience was no exception. They reached out to let me know my lease was expiring and I called and spoke to Anna about downsizing to a Sestos. Anna let me know she was new to the company, but not to worry because she had great people above her and it showed. Both Scott and Amanda provided Anna with some guidance without disrupting the process or making it seemed like she was a novice. I've been at my job for 17 years and I am lucky enough to work in an environment where asking questions is encouraged. Obviously Bill Dodge Kia shares the same philosophy. Anna was a pure joy to work with. It's as if she knew who we were when we walked in the door. She was warm, friendly, very knowledgeable and genuine. You've got a keeper in her. Scott was fantastic showing me all of the finance details and making sure I truly understood everything. When closing out the deal, Amanda was great in helping Anna while also being very friendly and engaging. When we got in the car, Anna left no i undotted and no t uncrossed. Even with this being my 4th Kia, I learned a ton about how this model differs from our last one. I hear nightmare stories all the time from people having bad experiences buying and leasing cars. Quite honestly, I brag about Bill Dodge Kia because I've never had anything but great experiences with them. Something else to know, and it speaks to integrity. We traded in a 2022 Kia Sportage with every bell and whistle known to man. We downsized to a smaller model with a lot less bells and whistles. What I love was that, not once, did Anna or Scott try to convince us to go with a more expensive model or even to stick with a Sportage. Also, they had a few of the same color and model on the lot and Anna put us in one that is two-tone and in our research, we didn't even know it was an option and we LOVE it. It's nice to have a sales team anticipate your wants and needs. Same with Aaron in finance. He saw my history of what add-ons I get and let me tell him what I wanted. This is you you do business.

I had a deeply disappointing experience with Service Manager Alex Pinto and Manager Patrick Demers…read more I brought my 2017 Sportage in for a specific Theta 2 Class Action diagnostic and gave explicit instructions to perform ONLY that test. Instead, they ignored my instructions, performed unauthorized work, and billed me $384.68 for diagnostics that didn't even meet the class action requirements (failed to do the KSDS bearing clearance test). When I disputed the bill, management became hostile. Patrick Demers threatened me with immediate storage fees, and they refused to release my vehicle to the AAA driver until I paid for the unauthorized work. I was forced to pay under duress just to get my car back. I have filed a formal complaint with the BBB and the Maine Attorney General regarding these predatory billing practices and violations of the Maine Unfair Trade Practices Act. Stay away if you value honest service and consumer rights.

We went and I was going to buy a car but then my fiancé said let's wait, we were looking at numbers…read morebut didn't get any further than that. My fiancé told me to wait so we pulled out. It got tense between my fiancé and the dealer. I was extremely uncomfortable and I asked for a card and left. For the condition of the car it wasn't really worth the price. Glad we waited and my fiancé was with me. A few days later from a lady saying she wanted to talk because things got "wonky"... no things got uncomfortable and rude. I would not go back.

DO NOT BUY OR SERVICE A CAR HERE. I've had a nightmare of…read morean experience with Bill Dodge. I bought a used vehicle from them in November. They put a brand new inspection sticker on it the day I bought it, and assured me that it was safe and had been throughly checked over. When I went to pick the car up, the gas tank was empty. I had to go back inside and ask them to fill the tank so I could get home. When I left the lot I immediately noticed that there was a noise coming from the steering. I took the car a few days later to a local mechanic to get looked at, and they identified that the whole steering rack was broken, and needed to be replaced. They had me get in contact with Bill Dodge, as they had illegally placed an inspection sticker on an obviously unsafe car. I was given the run-around by scheduling, ignored, and sent to voicemail boxes that are not checked. I finally got in contact with my Salesperson, who helped get me scheduled to have it fixed over 2 weeks later. Meanwhile, I was unable to drive the car. When I dropped the car off they assured me that it would be done that day, and that I wouldn't need a loaner, and when closing time rolled around I called to check, as I had heard nothing from Matt (the service manger) all day. He told me the car would not be done, and that he's probably have it finished the next day, which left me scrambling for a way to get to work. When I picked my vehicle up, I found that they had not taken the time to put up the windshield wiper blades correctly, and they were broken from being pulled up from the outside of the car. I had to replace those. I also found that my car was making a new rattling noise. When I reached back out to Matt, I was dismissed again, although he did state that they may have not properly secured the subframe of the vehicle. I am beyond frustrated at the complete negligence, incompetence, and rudeness I have experienced throughout this whole process. I will not be taking the car back to be fixed, as I am not sure that they are capable of doing so. I do not think that I am alone in my experiences, as when I went to buy the car, there was a brand new truck that was sitting out front missing a wheel, as the service team improperly affixed it to the vehicle, and the new owner lost the wheel down the road. Edit: They are claiming in their reply that Matt is working to fix the issue, and he is not. He only offered to pick the vehicle up if it is local, and only after I posted my review. Before that, I was brushed off entirely.

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

I've been dealing with them for over 50 years and I would not recommend them to anyone! They sell…read moreyou a vehicle service it then when they mess it up they won't warranty any of the repair. Bought first vehicle from them in 69 and will never go back. Won't return phone calls from myself or from the Ford company itself. Being a mechanic and telling them what is wrong is not taken seriously. The shop foreman is an ignorant person. Says he's been a mechanic for over 20 years when I have been doing it for over 50. Service advisor won't help. Store manager will not return calls. With the problem being shown to their attention and not being taken care of now has done over $3500 worth of damage that they are making me pay for by myself. Would not recommend Rowe Ford for anything! Sales service nothing!

My service light been on for 2 weeks for oil change called service and was told tech didn't reset…read moreright and I have to wait 2000 more miles or drive 1 hour to get reset or pay for oil change due to warranty won't pay. Not happy

My wife and I have been coming here for at least the past 20 years. We bought a car here and have…read morehad 4 separate Subarus serviced here. The team; Andy, Tom and Dan is great. Firstly, they're honest , and then they do good work. And they're a reasonable alternative to the dealerships. Can't recommend them highly enough.

This is the best Subaru place in New England. They are Family owned, with Certified Mechanics. Not…read moreonly is this a great place for service but it's also the best car buying experience I've ever had. Since they have been doing Subaru's since '79 they know their stuff but can do other brand cars as well...

I have been going to Portland Motor Sales for several years and…read morethey are honest, have fair prices, and get the job done in good time.

Would not take my cars anywhere else! Very honest and reliable establishment. I would recommend…read morethem for sure!