Just had some folks over for dinner last week and they purchased a "new" used car from Lee Auto…read more The car has been an absolute lemon and they cannot get anyone there to work on it. $40,000 for a disaster. And this was not an insignificant expense for my friends. They saved and sacrificed to purchase this car. I recommended that they call the state for help. Coincidentally, I saw Adam Lee out on his Hinckley that same evening puffing on his cigar. What an absolute jackass.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

Brought my vehicle in leaking fluid. Was conned into a costly repair. Drove my vehicle off the lot…read moreand my air conditioning system blew from being overfilled. They told me it was "wear and tear" and normal for a car in New England to break down. I drove home (without AC) and noticed that my car is still leaking fluid after paying thousands of dollars to have the leak fixed. Avoid this grift. Don't believe me, read the other one-star reviews on here. EDIT: Hi Emily, I have been in contact with Ginger Sandock and Sheri Irish at Bill Dodge INFINITI and neither of them have been understanding or amenable to remediation. They have all the details and it's only their unwillingness to correct the situation and fix this relationship that I am resorting to airing my dirty laundry on social media.

I was an out-of-town walk-in client. The manager "fitted" us into his heavy workload. He cleared…read morethe three error codes. Regrettably, the codes and the problems came back within minutes of leaving Infiniti. I want to be clear that I really appreciate him fitting us in on the same day. I called numerous Infiniti dealers throughout NE and no one would help us. We finally made it to NJ and the tech found out the "next step." Once that was performed we were on our way with a smooth running vehicle. I run a leadership and consulting firm. I would be happy to provide a free half-day resiliency to your firm. Just contact me and we can make a date. Again, I appreciate your team for extending yourself to me.

If you want to get a car in here make sure to take it to a mechanic before getting the car…read more I trust this guys and I end up bad really bad. This is like the 4 time taking my car to there mechanic.

I first came to Rowe in February of this year when my other car was stolen, I came in spoke with…read moreAsh and told her what I was able to put down and wouldn't you know there was something on the lot for me! Now fast forward to today, since then after a T- Bone accident the car i got in February was totaled. I called and asked if there was a way of being able to get into something else. Yep, this crew is amazing! Always friendly and pleasant and meeting you with a smile! Thank you, Rowe Credit Westbrook you guys are amazing!

It was the easiest and most pleasant service experience that I've ever experienced. A driver came…read moreto my house, dropped-off a brand new BMW X3 , took my car to the dealership for service and returned it the next day. All the while my service advisor, Garth, kept me informed of the process and expected pick-up and delivery times. Every aspect of the transaction was pleasant and competent.

DO NOT BRING YOUR BMW HERE!!!! Seriously. DO NOT. I don't…read morecare if you're desperate, you WILL leave the dealership with MORE problems than when you dropped the car off. I'm an honest young man, and I can promise you that these people are just no-good. On 03/25/2026 I brought my 2010 E83 X3 in for a free recall repair. I am a mechanic myself, and I have a high level scan-tool that I use to fix my own cars. I have 100% time-stamped proof that the car had zero BSD-related codes before going in for the recall repair. The only codes it had were for an unplugged Eccentric Shaft Sensor that was causing the car to idle awkwardly if it was plugged in. The car is ready, recall repair "went well" they said. I get 5 minutes away from the dealership in my car and THREE brand-new error codes I've never seen before pop up on my scanner. They were BSD faults, meaning the communication between the Engine Computer and the electric Coolant Pump/Oil Level Sensor/Alternator was somehow disturbed or damaged. THE TECHNICIAN WOULD HAVE HAD TO REMOVE 2 of those parts to complete the recall, because in my case, they HAD TO remove the oil pan to find broken bolts from the recall problem. I messaged their Service Manager/Advisor. I don't have anything against the guy, I just want this shirking-off and blameless demeanor solved. Me: "Hey, I have 3 new codes. Any way the technician maybe forgot something, or pinched a wire?" Advisor: "No. Those are completely unrelated." I really, really, REALLY regret taking his word for it. Today, 3 months later, the car is completely useless -- stemming from ONLY those BSD codes. Which, again, were incredibly likely (literally a 99.9% chance) caused by the technician performing the recall. Considering they were not there before the X3 went into the dealer for service. The 0.01% chance it wasn't their fault is just my inner mechanic and nice-guy nature trying to be fair. Let's be real, obviously it was the shop visit. You don't even need to have years of automotive repair experience to connect these dots. Earlier this week, the severe problems started with 16.0V voltage surges, caused by that BSD communication line being scrambled. I messaged the advisor and let him know that these voltage surges were causing other electronics to break, and I had to replace the alternator out-of-pocket. Then, this morning, the Coolant Pump completely gave out. Electronic Coolant Pump reading 0 RPM (it's completely dead). Car now cannot be driven or even operated for longer than 60-120 seconds without risking flash-boiling coolant, warping the cylinder head, and/or blowing the head gasket. BSD codes cause this by forcing the Pump into a default "safety" mode where it operates at 100% speed 24/7, because it's unable to receive BSD commands from the Engine Computer (DME). Over time this causes the electronics inside the pump to burn out from excessive heat, and it wears down the impeller's mechanical bearings. I messaged the Advisor again, using a bit of my own technical expertise to try and explain to him WHY and HOW this was VERY likely their fault. I wasn't rude at all, I was just straight to the point and technical in my analysis/explanation. I even thanked him several times for speaking with me and even considering taking a look at the car again. Well, now they're "not making any promises" and are only willing to look at it. Which means they need to "investigate themselves" to see if these problems were caused by the recall repair. I live a 3-hour drive away in the mountains near Sugarloaf. No way I'm towing the car 150 miles to have them act blameless and charge me up the wazoo. WE ALL KNOW what "Investigate" means. They have a bias and self-interest, just like any other business. You'll get this impression from reading the other reviews targeted at the service department. There is absolutely NO WAY they're going to fix this for me without trying to charge me some exorbitant amount, claiming the problems are somehow "unrelated". It's not rocket science. They want money.

This is my 4th lease from Bill Dodge Kia and obviously I am a loyal customer. Leasing a new vehicle…read morecan be an overwhelming experience, but not at Bill Dodge Kia. My 4th experience was no exception. They reached out to let me know my lease was expiring and I called and spoke to Anna about downsizing to a Sestos. Anna let me know she was new to the company, but not to worry because she had great people above her and it showed. Both Scott and Amanda provided Anna with some guidance without disrupting the process or making it seemed like she was a novice. I've been at my job for 17 years and I am lucky enough to work in an environment where asking questions is encouraged. Obviously Bill Dodge Kia shares the same philosophy. Anna was a pure joy to work with. It's as if she knew who we were when we walked in the door. She was warm, friendly, very knowledgeable and genuine. You've got a keeper in her. Scott was fantastic showing me all of the finance details and making sure I truly understood everything. When closing out the deal, Amanda was great in helping Anna while also being very friendly and engaging. When we got in the car, Anna left no i undotted and no t uncrossed. Even with this being my 4th Kia, I learned a ton about how this model differs from our last one. I hear nightmare stories all the time from people having bad experiences buying and leasing cars. Quite honestly, I brag about Bill Dodge Kia because I've never had anything but great experiences with them. Something else to know, and it speaks to integrity. We traded in a 2022 Kia Sportage with every bell and whistle known to man. We downsized to a smaller model with a lot less bells and whistles. What I love was that, not once, did Anna or Scott try to convince us to go with a more expensive model or even to stick with a Sportage. Also, they had a few of the same color and model on the lot and Anna put us in one that is two-tone and in our research, we didn't even know it was an option and we LOVE it. It's nice to have a sales team anticipate your wants and needs. Same with Aaron in finance. He saw my history of what add-ons I get and let me tell him what I wanted. This is you you do business.

I had a deeply disappointing experience with Service Manager Alex Pinto and Manager Patrick Demers…read more I brought my 2017 Sportage in for a specific Theta 2 Class Action diagnostic and gave explicit instructions to perform ONLY that test. Instead, they ignored my instructions, performed unauthorized work, and billed me $384.68 for diagnostics that didn't even meet the class action requirements (failed to do the KSDS bearing clearance test). When I disputed the bill, management became hostile. Patrick Demers threatened me with immediate storage fees, and they refused to release my vehicle to the AAA driver until I paid for the unauthorized work. I was forced to pay under duress just to get my car back. I have filed a formal complaint with the BBB and the Maine Attorney General regarding these predatory billing practices and violations of the Maine Unfair Trade Practices Act. Stay away if you value honest service and consumer rights.

Above and beyond! I am writing this review almost a year…read moreafter buying a 2007 Volvo XC90 I thought I would let a couple months go buy to see the quality of the pre-owned vehicle and if anything happened how would they react. They have been wonderful! We worked with Kayla Vigue (She rock's) from the first meeting she was laid back and easy going. We had our three kids with us she grabbed the key's and an Otto toy then let us go for a test drive with out any pressure or sales talk. The negotiation process was smooth, I had a trade in they gave me a good offer on that and thew in some extras at my request. Spoke to manager he was nice and sincere made eye contact and introduced himself to my whole family kids included. So purchase experience was great!!! Fast forward 3 plus months. We had an issue that was wear and tear related, by this time the used warranty had expired I called to see if they could give me a deal on the work. I spoke to the service manager he said he would talk to the sales manager about it. I get a call telling me to bring it in to get an estimate, hoping they would discount the labor rate I bring it in and they took care of everything. They set me up with a rental car and treated me like I had purchased an $80,000 car. I had a mechanic friend look at the car before he was telling me it was going to be over $1,000 then after and he was amazed at what they did going beyond what he estimated. I cannot say enough good things about the team at Bill Dodge Pre-Owned Super Center. I will always look here first when shopping for a car. Names to remember Ryan Williams Manager Kayla Vigue Sales Tim Bryant Service I added the name because buying a car can be so stressful we spent 4 months shopping around and were really mistreated by other dealerships. These three were a blessing every step of the way (Yes I used "blessing" when talking about a used car dealer).

I made an appointment a week prior with VIN number year make and model. When I arrived they checked…read moreme in. About 40 minutes later I was told that there was nobody experienced enough to work on my car after I drove approximately 200 miles for this service, approximately $60 in gas plus a lose of a days pay. What they told me next was it was the scheduling departments fault and the service manager told me he doesn't expect his mechanics to be knowledgeable working on a car like mine. So at $189 per hour you don't have to have the experience to work on a vehicle of that age and make an appointment to do the service to really disappoint a customer? WTF!

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

This review is specifically for service. Brought my 2016 F150 here with some alignment issues. They…read morewere able to get me in right away. Also had some tires I bought online shipped here and they mounted and balanced them. Our service advisor was friendly and made sure everything we needed was done, also got several recalls completed in the same day. The work they did seems to have come out great, truck is driving fantastic again. They have a nice waiting room with WiFi and coffee and such.

I've been dealing with them for over 50 years and I would not recommend them to anyone! They sell…read moreyou a vehicle service it then when they mess it up they won't warranty any of the repair. Bought first vehicle from them in 69 and will never go back. Won't return phone calls from myself or from the Ford company itself. Being a mechanic and telling them what is wrong is not taken seriously. The shop foreman is an ignorant person. Says he's been a mechanic for over 20 years when I have been doing it for over 50. Service advisor won't help. Store manager will not return calls. With the problem being shown to their attention and not being taken care of now has done over $3500 worth of damage that they are making me pay for by myself. Would not recommend Rowe Ford for anything! Sales service nothing!

My wife and I have been coming here for at least the past 20 years. We bought a car here and have…read morehad 4 separate Subarus serviced here. The team; Andy, Tom and Dan is great. Firstly, they're honest , and then they do good work. And they're a reasonable alternative to the dealerships. Can't recommend them highly enough.

This is the best Subaru place in New England. They are Family owned, with Certified Mechanics. Not…read moreonly is this a great place for service but it's also the best car buying experience I've ever had. Since they have been doing Subaru's since '79 they know their stuff but can do other brand cars as well...

I have been going to Portland Motor Sales for several years and…read morethey are honest, have fair prices, and get the job done in good time.

Would not take my cars anywhere else! Very honest and reliable establishment. I would recommend…read morethem for sure!