We had a great experience buying a used car with Neil. He met us twice to try out the car and had…read moreissues worked on quickly. Would definitely look for a new-used car at Gateway Auto Sales again!

Don't go here. I bought a car here about 5 years ago for my kid. Since then I have been servicing…read moreall my vehicles here. Took my truck in for an oil change and tire rotation the other day. They striped out 3 of my lugnuts and want me to pay to have them cut off and buy new lug nuts and studs. Not my fault they stripped the nuts. They are the ones that put them on . I wouild buy new lug nuts but not pay them $$$ to put them on. I know this is just minor, but if they treat me like that over something little, I don't even want to think about any major wrork.

Took my car in for servicing due to hesitation of the car when accelerating and leaking in the…read morepassenger side door when it rained. Paid about $1000 for fixes, only to have the problems continue. Furthermore, when I got my car back, the automatic driver's side window was not working, and my sunroof only opened halfway back. I managed to fix the driver side window by myself. A few days later, my check engine light came on. They then replaced something that would've been the cause of the hesitation while accelerating (but I thought they did that the first time??), and I asked them again to look at my passenger door window due to leaking. They did comp the diagnostic fee for this since they've already looked at it, which I did appreciate. They reported the passenger door leaking was due to an issue with the sunroof , and that everything was now working properly. I leave, my sunroof still doesn't go back all the way. I called Nissan and they have me bring it in again. This time they insisted that that is as far back as it opens. I've had this car for five years, and the sunroof has always opened more than it is opening right now. But I guess I'm the crazy one. I will not be returning.

The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

Brought my vehicle for a recall. Within two hours I get a text about the seven (7!) different…read moreservices I must get. Radiator fluid a little low? MUST get a complete flush of the system (car has 77k miles) Air filter a little dirty? $50 to "clean" it Cabin air filter a little dirty? $35 to "clean" that Rear differential fluid "should be changed" NOT according manufacturer btw You get the picture. Once again they exemplified why I never go to the dealer for service. They spent more time sending me pictures of my air filter than it would have taken them to "clean" it. This is how they make their money in their "service" department.

Everything is so expensive. One little filter cleaning here and there and it's over $100. They…read moresaid, "oh you should get done or this repaired," I think they are trying to take my money. Rather go to other places for fix not this one.

In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The…read moredealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW's official configurator or the dealer's system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General's office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.

I stopped in several weeks ago because I will be trading in my car and wanted to check out the…read moreBMWs. I am a woman and walked in alone to see what I might like. Noone approached me or offered assistance. I noticed another single woman in the showroom who seemed very upset. She apparently had a major problem with her car and needed something immediately to replace it. I was appalled at how she was treated. The sales agent seemed kind but timid and another man who I believe was either the sales manager or general manager was so dismissive. She came back into the dealership asking for the car mats and manual that were apparently missing - the manager acted put out. I knew at that moment that I would never buy a car from them. It's stressful enough buying a car but as a woman; its even more stressful. They were not kind nor were they helpful.

Quirk Service is always on point! Peter is service mgr and is great, Kirsten is a great advisor and…read moreis always at the top of her game! Waiting area is nice but chairs could be updated!! WiFi is super fast and People always nice

My experience with Quirk Chevrolet of Portland has been extremely frustrating. I reported engine…read moreconcerns immediately after purchase, which were dismissed without proper diagnosis. I am now dealing with a major failure, and the dealership has refused to take responsibility despite documentation supporting my claim. This has caused significant financial and personal hardship. So not only was I sold a vehicle with issues the service department completely dismissed it

Brought my vehicle in leaking fluid. Was conned into a costly repair. Drove my vehicle off the lot…read moreand my air conditioning system blew from being overfilled. They told me it was "wear and tear" and normal for a car in New England to break down. I drove home (without AC) and noticed that my car is still leaking fluid after paying thousands of dollars to have the leak fixed. Avoid this grift. Don't believe me, read the other one-star reviews on here. EDIT: Hi Emily, I have been in contact with Ginger Sandock and Sheri Irish at Bill Dodge INFINITI and neither of them have been understanding or amenable to remediation. They have all the details and it's only their unwillingness to correct the situation and fix this relationship that I am resorting to airing my dirty laundry on social media.

After purchasing two luxury vehicles from them, sadly Bill Dodge has reaffirmed to me why car…read moredealers are among the most bottom of bottom-feeding professions out there. The most recent vehicle I purchased was an Infiniti QX model SUV. Aside from the Infiniti itself being a quirky, often weird-acting car, the service at Bill Dodge has been routinely uneven at best and sometimes, outright sketchy. On a visit this past summer, I was told I suddenly needed new tires.. on a 2-3 year old car that has never been on a long trip and with low mileage. The pressure to change all tires was quite aggressive and they seemed to prey on your sense of safety. The tires for my vehicle are specialty, very pricey and they insisted I needed four new ones. What they were showing me wasn't adding up but I went ahead and did it anyway. On my last visit just before Christmas, I suddenly, SOMEHOW needed new brakes and brakepads. ALL around. WHAT?!? No way. The car is sophisitcated. It tells me when to to go in for service, where I've been, when one of my tires is just barely off pressure... and yet, nothing was heard or notified or even remotely suspect that I would need new breaks. There is literally a new service manager each time I go in there, and the most recent woman did her best to hard-sell me until I insisted on speaking with the technician. After they'd both told me they had inspected all of the brakes, I caught them in a lie when I asked if they'd taken at least one tire off to measure them correctly. They all looked around at each other because I'd backed them into a corner. After telling me they had done so, they finally admitted that it wasn't true. They in fact had never taken off the tires. That lead to a response from me they hadn't anticipated. I ended up speaking to the dealership manager. - Long story short, I went ahead and changed all the brakes/brake pads just to know it was done since Bill Dodge had introduced doubt in my mind. They paid for half of it, I paid the other half. Either way, Bill Dodge is no longer my family of dealerships. Like most care sales people, those commercials they run about you being "family" and how "trusting" they are is complete bullchet. Don't trust them and never, ever trust any car dealer. Ever.

This is my 4th lease from Bill Dodge Kia and obviously I am a loyal customer. Leasing a new vehicle…read morecan be an overwhelming experience, but not at Bill Dodge Kia. My 4th experience was no exception. They reached out to let me know my lease was expiring and I called and spoke to Anna about downsizing to a Sestos. Anna let me know she was new to the company, but not to worry because she had great people above her and it showed. Both Scott and Amanda provided Anna with some guidance without disrupting the process or making it seemed like she was a novice. I've been at my job for 17 years and I am lucky enough to work in an environment where asking questions is encouraged. Obviously Bill Dodge Kia shares the same philosophy. Anna was a pure joy to work with. It's as if she knew who we were when we walked in the door. She was warm, friendly, very knowledgeable and genuine. You've got a keeper in her. Scott was fantastic showing me all of the finance details and making sure I truly understood everything. When closing out the deal, Amanda was great in helping Anna while also being very friendly and engaging. When we got in the car, Anna left no i undotted and no t uncrossed. Even with this being my 4th Kia, I learned a ton about how this model differs from our last one. I hear nightmare stories all the time from people having bad experiences buying and leasing cars. Quite honestly, I brag about Bill Dodge Kia because I've never had anything but great experiences with them. Something else to know, and it speaks to integrity. We traded in a 2022 Kia Sportage with every bell and whistle known to man. We downsized to a smaller model with a lot less bells and whistles. What I love was that, not once, did Anna or Scott try to convince us to go with a more expensive model or even to stick with a Sportage. Also, they had a few of the same color and model on the lot and Anna put us in one that is two-tone and in our research, we didn't even know it was an option and we LOVE it. It's nice to have a sales team anticipate your wants and needs. Same with Aaron in finance. He saw my history of what add-ons I get and let me tell him what I wanted. This is you you do business.

I had a deeply disappointing experience with Service Manager Alex Pinto and Manager Patrick Demers…read more I brought my 2017 Sportage in for a specific Theta 2 Class Action diagnostic and gave explicit instructions to perform ONLY that test. Instead, they ignored my instructions, performed unauthorized work, and billed me $384.68 for diagnostics that didn't even meet the class action requirements (failed to do the KSDS bearing clearance test). When I disputed the bill, management became hostile. Patrick Demers threatened me with immediate storage fees, and they refused to release my vehicle to the AAA driver until I paid for the unauthorized work. I was forced to pay under duress just to get my car back. I have filed a formal complaint with the BBB and the Maine Attorney General regarding these predatory billing practices and violations of the Maine Unfair Trade Practices Act. Stay away if you value honest service and consumer rights.

Absolutely awful service. Called to get some assistance with my warrantied 2018 Alfa and they said…read moreand I quote "take it somewhere else I want nothing to do with it." Glad to know when you need help there are people like the service manager here to tell you to go screw.

Great people, great customer service. Thanks Carmen and Caleb for all the help!!read more