The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

I just moved across the country from San Francisco to Portland Maine for my first job post college…read more I was in search of a car that would be safe, reliable, and good in the snow, especially since I've never driven in the snow before (shout out California). I did some previous research to know that I wanted a Honda CVR EX and I looked through online reviews to know that Steve Gendron was the guy that I wanted to help me. I had messaged him before I arrived and when I stepped foot into the dealership he was there ready to help! As someone who is only 22 and never been through the buying or leasing process, Steve made it easy. He let me test drive, talk through all silly questions, and made me feel good and confident in the choice I was making. I have always heard that the process of buying a car is a pain and always a hassle. BUT I can confidently say I had the BEST experience at Berlin City Honda and with Steve especially. He continued to check in the following couple of days and made me feel welcomed in my new home. If you ever need a good and reliable Honda salesman, Steve is 100% your guy!

I traded in my beloved 2017 Honda crv for a brand new 2026 Honda crv and the service could not have…read morebeen any better! I drove 40 min to get there and I will most likely keep making that drive for service. The dealership was very clean, as were the restrooms. Our sales person (Steve Gendron) was very attentive and not pushy at all. Very laid back. He even called a couple weeks after my purchase to make sure I was happy with my new car and didn't have any questions. I even got the price that I wanted for my trade. I would 100% recommend Berlin City.

Tracy in Service is a goddess in managing my 2 beamers -Thanks T! Jo and the sales team is always…read morewilling to assist. And the cars.....yummy!

DO NOT BRING YOUR BMW HERE!!!! Seriously. DO NOT. I don't…read morecare if you're desperate, you WILL leave the dealership with MORE problems than when you dropped the car off. I'm an honest young man, and I can promise you that these people are just no-good. On 03/25/2026 I brought my 2010 E83 X3 in for a free recall repair. I am a mechanic myself, and I have a high level scan-tool that I use to fix my own cars. I have 100% time-stamped proof that the car had zero BSD-related codes before going in for the recall repair. The only codes it had were for an unplugged Eccentric Shaft Sensor that was causing the car to idle awkwardly if it was plugged in. The car is ready, recall repair "went well" they said. I get 5 minutes away from the dealership in my car and THREE brand-new error codes I've never seen before pop up on my scanner. They were BSD faults, meaning the communication between the Engine Computer and the electric Coolant Pump/Oil Level Sensor/Alternator was somehow disturbed or damaged. THE TECHNICIAN WOULD HAVE HAD TO REMOVE 2 of those parts to complete the recall, because in my case, they HAD TO remove the oil pan to find broken bolts from the recall problem. I messaged their Service Manager/Advisor. I don't have anything against the guy, I just want this shirking-off and blameless demeanor solved. Me: "Hey, I have 3 new codes. Any way the technician maybe forgot something, or pinched a wire?" Advisor: "No. Those are completely unrelated." I really, really, REALLY regret taking his word for it. Today, 3 months later, the car is completely useless -- stemming from ONLY those BSD codes. Which, again, were incredibly likely (literally a 99.9% chance) caused by the technician performing the recall. Considering they were not there before the X3 went into the dealer for service. The 0.01% chance it wasn't their fault is just my inner mechanic and nice-guy nature trying to be fair. Let's be real, obviously it was the shop visit. You don't even need to have years of automotive repair experience to connect these dots. Earlier this week, the severe problems started with 16.0V voltage surges, caused by that BSD communication line being scrambled. I messaged the advisor and let him know that these voltage surges were causing other electronics to break, and I had to replace the alternator out-of-pocket. Then, this morning, the Coolant Pump completely gave out. Electronic Coolant Pump reading 0 RPM (it's completely dead). Car now cannot be driven or even operated for longer than 60-120 seconds without risking flash-boiling coolant, warping the cylinder head, and/or blowing the head gasket. BSD codes cause this by forcing the Pump into a default "safety" mode where it operates at 100% speed 24/7, because it's unable to receive BSD commands from the Engine Computer (DME). Over time this causes the electronics inside the pump to burn out from excessive heat, and it wears down the impeller's mechanical bearings. I messaged the Advisor again, using a bit of my own technical expertise to try and explain to him WHY and HOW this was VERY likely their fault. I wasn't rude at all, I was just straight to the point and technical in my analysis/explanation. I even thanked him several times for speaking with me and even considering taking a look at the car again. Well, now they're "not making any promises" and are only willing to look at it. Which means they need to "investigate themselves" to see if these problems were caused by the recall repair. I live a 3-hour drive away in the mountains near Sugarloaf. No way I'm towing the car 150 miles to have them act blameless and charge me up the wazoo. WE ALL KNOW what "Investigate" means. They have a bias and self-interest, just like any other business. You'll get this impression from reading the other reviews targeted at the service department. There is absolutely NO WAY they're going to fix this for me without trying to charge me some exorbitant amount, claiming the problems are somehow "unrelated". It's not rocket science. They want money.

Quirk Service is always on point! Peter is service mgr and is great, Kirsten is a great advisor and…read moreis always at the top of her game! Waiting area is nice but chairs could be updated!! WiFi is super fast and People always nice

My experience with Quirk Chevrolet of Portland has been extremely frustrating. I reported engine…read moreconcerns immediately after purchase, which were dismissed without proper diagnosis. I am now dealing with a major failure, and the dealership has refused to take responsibility despite documentation supporting my claim. This has caused significant financial and personal hardship. So not only was I sold a vehicle with issues the service department completely dismissed it

I was an out-of-town walk-in client. The manager "fitted" us into his heavy workload. He cleared…read morethe three error codes. Regrettably, the codes and the problems came back within minutes of leaving Infiniti. I want to be clear that I really appreciate him fitting us in on the same day. I called numerous Infiniti dealers throughout NE and no one would help us. We finally made it to NJ and the tech found out the "next step." Once that was performed we were on our way with a smooth running vehicle. I run a leadership and consulting firm. I would be happy to provide a free half-day resiliency to your firm. Just contact me and we can make a date. Again, I appreciate your team for extending yourself to me.

Brought my vehicle in leaking fluid. Was conned into a costly repair. Drove my vehicle off the lot…read moreand my air conditioning system blew from being overfilled. They told me it was "wear and tear" and normal for a car in New England to break down. I drove home (without AC) and noticed that my car is still leaking fluid after paying thousands of dollars to have the leak fixed. Avoid this grift. Don't believe me, read the other one-star reviews on here. EDIT: Hi Emily, I have been in contact with Ginger Sandock and Sheri Irish at Bill Dodge INFINITI and neither of them have been understanding or amenable to remediation. They have all the details and it's only their unwillingness to correct the situation and fix this relationship that I am resorting to airing my dirty laundry on social media.

This is my 4th lease from Bill Dodge Kia and obviously I am a loyal customer. Leasing a new vehicle…read morecan be an overwhelming experience, but not at Bill Dodge Kia. My 4th experience was no exception. They reached out to let me know my lease was expiring and I called and spoke to Anna about downsizing to a Sestos. Anna let me know she was new to the company, but not to worry because she had great people above her and it showed. Both Scott and Amanda provided Anna with some guidance without disrupting the process or making it seemed like she was a novice. I've been at my job for 17 years and I am lucky enough to work in an environment where asking questions is encouraged. Obviously Bill Dodge Kia shares the same philosophy. Anna was a pure joy to work with. It's as if she knew who we were when we walked in the door. She was warm, friendly, very knowledgeable and genuine. You've got a keeper in her. Scott was fantastic showing me all of the finance details and making sure I truly understood everything. When closing out the deal, Amanda was great in helping Anna while also being very friendly and engaging. When we got in the car, Anna left no i undotted and no t uncrossed. Even with this being my 4th Kia, I learned a ton about how this model differs from our last one. I hear nightmare stories all the time from people having bad experiences buying and leasing cars. Quite honestly, I brag about Bill Dodge Kia because I've never had anything but great experiences with them. Something else to know, and it speaks to integrity. We traded in a 2022 Kia Sportage with every bell and whistle known to man. We downsized to a smaller model with a lot less bells and whistles. What I love was that, not once, did Anna or Scott try to convince us to go with a more expensive model or even to stick with a Sportage. Also, they had a few of the same color and model on the lot and Anna put us in one that is two-tone and in our research, we didn't even know it was an option and we LOVE it. It's nice to have a sales team anticipate your wants and needs. Same with Aaron in finance. He saw my history of what add-ons I get and let me tell him what I wanted. This is you you do business.

I had a deeply disappointing experience with Service Manager Alex Pinto and Manager Patrick Demers…read more I brought my 2017 Sportage in for a specific Theta 2 Class Action diagnostic and gave explicit instructions to perform ONLY that test. Instead, they ignored my instructions, performed unauthorized work, and billed me $384.68 for diagnostics that didn't even meet the class action requirements (failed to do the KSDS bearing clearance test). When I disputed the bill, management became hostile. Patrick Demers threatened me with immediate storage fees, and they refused to release my vehicle to the AAA driver until I paid for the unauthorized work. I was forced to pay under duress just to get my car back. I have filed a formal complaint with the BBB and the Maine Attorney General regarding these predatory billing practices and violations of the Maine Unfair Trade Practices Act. Stay away if you value honest service and consumer rights.