Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

My 2024 Tundra has been with Berlin City for the past 4 months. I was told thay it needed a new…read moremotor. They never drove my truck to duplicate the issue and I have the paper work and pictures to prove that they didnt even drive the truck. They strung us along for 4 months with no answers. We picked up the truck the other day and the engine went out on the truck. They strung me along and thought things were OK just because they gave me a loaner. Communication would have gone a long way. Not only to me but also to corporate. Actually driving the truck to duplicate the issue would have been beneficial as well. I recommend no one using Berlin City Toyota of Portland. They are useless and will string you a long with story after story. They are not as helpful as they claim to be and will lie to you. BUYER BEWARE!

I have been going through ongoing cancer treatment for several years now. Because of my work…read moreschedule and the people who depend on me, I schedule everything very carefully so I can keep my life going as much as possible. My car was overdue for a state inspection and the possibility of needing new tires. I called Duval's Service Center on May 2nd to schedule an appointment. They scheduled me for May 13th, which gave me plenty of time to reschedule more important things. I dropped my car off at the agreed upon time and was told that they would look at it that afternoon. One guy was nice and the other was not. Oh, to be pretty and young again. I never received an update from them. I called and it went unanswered. I left two voicemails and haven't gotten a response. I emailed the address listed on their website and haven't gotten a response. They are closed on Saturdays and Sundays which means I will not make it to my medical appointments this weekend and will probably miss my appointment on Monday. Had they told me that they weren't even going to look at my car at the appointment I had made well ahead of time, I would have never left my car with them. They have my car and my keys, so I have no way to get to anything I need to get to since hiring an Uber would be way too expensive and I cannot afford a rental right now. Scumbags, all of them. This is why I hate ever needing anything automobile related done. I wanted to reach out via Twitter, but their account has been suspended for violating Twitter's rules. Which probably means they said something really edgy and awesome.

Best service and 100% trustworthy service that I had in decades. Always took my car to dealership…read morefor service. Used Duval's for a/c service and they were quick and honest and priced right. I would take my Cadillac there again for anything. Great service, communication and price

My wife and I have been going there for years and both of our cars have some age and mileage on…read morethem. Horsepower always been there to help, the nice thing about them they will tell you what you need to repair your vehicle and what's coming up for repair. They never try to oversell or pressure you. Always great Service and at a great Price along with great People, so the next time you are in the area stop in and say hello to Bonney and Bob and Steve. They will treat you Right.

We are very satisfied with the work done to our service van…read more We really needed a brake job, on a tall Transit van, Stopped in because they are next door to our new location and have a high overhead door. The estimate was accurate, communication was very good with other issues found while working on it, the van was returned on time and cleaner than when we dropped it off. This was our first experience with Horsepower, we found them to be very professional, knowlegeable and accomodating. thank you

I am so pleased with the excellent service at Chet's Auto Sales! Everyone at the shop was kind,…read morehelpful and looks out for their customers!! They resolved an issue with my vehicle quickly and efficiently! They are top notch in my book, and I would highly recommend them!!! thanks again!

Amazing service, Knowledgeable mechanics reasonable rates…read more I am always satisfied with the work they do. Also a great place to buy a good used car. Al, Don and Brian were wizards at fixing my Rav4 that hit a deer.

Last March I went in for a Maine State Inspection and was told I needed my steering rack replaced…read moreand a rear enforcement bumper. He was quoting $2,500+ for the steering rack and $553+ for the bumper reinforcement. I took my car to three other reputable shops in the Portland area. I was quoted $337 for the bumper reinforcement with OEM part, and the repair man even told my father and I that we could replace it ourselves because my father was able to remove the bumper cover himself. The other shops I went to told me I only needed my inner tie rod replaced including a wheel alignment. I got this repair done for $220 dollars and my car drives great. It is a 2013 Honda CRV with 70,000 miles that has never had issues on the road. The one difference between going to Carter's and going to the other repair shops is that I went ALONE (without my father) to Carter's a as young woman. I remember when I dropped my keys off at Carter's and the man at the desk called me "sweety." Unprofessional and patronizing. Carters is deceitful, greedy, and untrustworthy. Do not come here unless you want to get taken advantage of.

I'd avoid like the plague. Been here plenty of times over the years. They overcharge for EVERYTHING…read moreand always "find" issues I never had before going there. Better off going to the dealer!!

This small 2 bay garage was formerly Chip's Service Center when it was recommended to me over 10…read moreyears ago when I moved to the area and wanted service on our Subaru Forester. They advertised at that time as their mechanics really knowing Subarus and I wanted a garage (like everyone else) that would provide solid service without ripping you off like the dealerships tend to do. We had SO much work done on our car over many years here-they did everything from multiple brake jobs, to basic maintenance and timing belt and head gaskets, etc to keep us running for 145K+ miles as the car got older. Among many other positives, two things stand out to me: 1) if I needed them to address a new noise or concern such as a light going on, etc and called, they often suggested I drop by and briefly check it out and were able to address a quick fuse change or provide a quick assessment of what might be the issue, sometimes within the same day and this was never charged for. That's service you don't get many places. 2) I feel they are honest- there were times we had to decide to be strategic about some maintenance and they provide you feedback on what might be coming up maintenance wise, not just saying you need it done now unless it truly does need to be completed now and their best idea of timeframe to do it by. This allowed me to plan a lot more for the next $$$ to maintain the car and feel we were on top of the current condition of the car. Another example: there was a time I had taken the car to a dealership and that service advisor said I needed to replace both leaking head gaskets now and failed my Maine inspection. Got second opinion by this garage, they showed me the car on lift and informed me only ONE gasket needed to be done soon and was leaking but the other wasn't even needing to be addressed! Passed my Maine state inspection that day! Only negatives: it's small- that means longer waits to get into schedule during the week they are open (closed weekends) , only two seats right in the entry way if you opt to wait, have no courtesy shuttle or loaner car and do not do tires or alignments. All in all I would definitely recommend this garage and the cost is less than dealerships.

Trustworthy. Explain everything. Formerly Chips but some of the same staff. I have been with them…read moresince 2016 and they've been nothing but professional - great work on Subaru's. Specifically, I had spring damage to my vehicle and they told me I was under warranty/recall for those and to take the issue back to my dealer...they could have just taken the work on themselves and gotten paid but instead told me the best option. Kudos to the staff here.

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

These folks are awesome! Honest hard working folks. A place…read morewhere the owner also works on the vehicles. Have taken two vehicles to Quality Auto Care that other garages couldn't seem to fix and these folks made it look easy (and showed me the old parts and explained what was wrong with them). Great folks to do business with. I highly recommend them.

Found theses guys by accident and was able to get them to get my truck back on the road ASAP and at…read morethe right price. Thank you