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    Maine's Auto Connection

    5.0 (1 review)
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    7 months ago

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    Alex L.

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    Eagle Auto Sales

    Eagle Auto Sales

    (4 reviews)

    I love coming here. I always get the best price and the best experience. Angie is phenomenal to…read morework with and always helps get me in, in a timely manner. Eric is the new head mechanic and I love him, super helpful and always tries to get me a good price. I fully recommend coming here!

    While some people may have been lucky enough to catch the owners on a good day my boyfriend, his…read moredaughter, & myself were not so fortunate. My boyfriend & his daughter went to see about a BMW they had posted on their website. Once there they explained to an employee that we were closing on our house soon & couldn't finance anything else until we closed. My bf asked if they would hold the car & he was told they'd hold it till Tuesday (our initial closing day), for $100. Both my bf & his daughter asked if the deposit would be refunded should anything happen that would prevent us from buying the car and they were told absolutely YES & not to worry. The woman they spoke to said the car had been on their lot for over a month so she let them believe rather we left a deposit or not the car would most likely still be available. Meanwhile the seller of our home had an issue with the deed so it pushed our closing till Friday. My boyfriend called on Tuesday to explain the situation & asked if they'd continue to hold the car. This time he was told that they charge $100/day to hold a vehicle but again, no worries it would be refundable. Unfortunately we weren't in a position to do that even if we wanted to. So, my boyfriend explained once again why we wouldn't be able to pay their NEW (to us) holding fee (no large spending/purchases till after closing), and she said okay, no problem, just come in when you're able & pick up your deposit. Since we (obviously), don't currently have a vehicle he told her that we wouldn't be able to stop by until Friday after we close on our house. Again, no problem just stop by anytime. The woman my bf kept talking to came across as very sweet, kind, & professional. But we were about to learn the truth about the whole *gang* at Eagle Auto Sales in Windham. We arrive at their place of business & my boyfriend goes to walk in to speak to someone but there was a woman in the back of a pickup truck that stopped him. I watched as he explained we had come to pick up our deposit. Then I saw the look on his face! He looked confused, shocked, and angry. I got out of the car to see what was happening. As soon as I asked what was going on this woman began to scream & holler so loudly I could barely understand her. She said no one gives back deposits!!!! I said, I don't frankly care what other businesses do or don't do I care that we told you we could not afford to lose any amount of money due to buying our home & due to my boyfriend's BONE CANCER which has kept him from working as much. We told your employee this & she said not to worry that deposits are refundable. She just kept screaming & hollering & acting so agressive I thought she'd hit me if she wasn't continuing to work in the bed of a pickup truck. That was just rude & unprofessional in & of itself. She ran away like an angry kid & returned with some guy who basically just stood there agreeing with every ignorant comment she made while smirking as if he was proud of he behavior & even more proud his employee lied to use so they could score $100. When I realized neither or these folks were going to keep their employee's word that our deposit would be refunded I told them that we would see them in court. I no sooner said this and that wild & far away eyed woman said: "Go ahead & just try it C**T!!!!" When I told the man I didn't think that was very classy of her he just shrugged, ignored the bad behavior & turned his attention to my bf. Meanwhile she's still ranting & swearing very foul things as she's walking away & then she flipped me the bird. A real class act - Not. Can you even imagine? A business owner calling you the "C" word & flipping you the bird simply because you've asked to have a deposit returned to you that their employee told you 3 different times would be refunded? They can claim all they want that their employee never told us the deposit would be refunded because it simply is not true. For one, we aren't the type of people that would throw money out the window. Especially while my boyfriend is fighting cancer, and while we're on a strict budget. We couldn't have made it any more clear to them that we were not in a good financial state so why would they think we'd agree to just risk our money is beyond me. They knew better but apparently our $100 meant more to them than our business. After they gave us our refund we had planned on returning the following week to see about TWO other vehicles on their website but the mean & nasty woman preferred to steal our money than to think about future business with us. I highly recommend that you stay as far away from this place as possible. They obviously don't care about people, the truth, or about acting like professional grown adults. We will definitely be seeing them in court. It's the principle. Some people may not feel $100 is a lot of money but it means everything to us at this time.

    Perk's Peak Auto Sales

    Perk's Peak Auto Sales

    (1 review)

    I wish I could give more than 5 stars to this company!!!…read more This is a must read tale of frustration and then restored faith in humanity... On a recent vacation to Panther Pond, both my son-in-law's car and mine proved unreliable. On the Friday evening, before check-out, the alternator on his Mazda died and my brake pads started whining. We called AAA, but they took so long to arrive (1 1/2 hours later than promised) that by the time they could tow a car to a shop, all were closed, most until Monday! I called Auto Zone and randomly asked if they knew ANYONE who might help. As luck would have it, a young man named Billy was at the counter. He was putting in an engine on a Subaru that Friday night, at his garage in Limington, and initially said he had no extra time. When the Auto Zone employee told him the details of our plight, and that we were stranded, he said he'd be happy to help. I was on the phone 6 or seven times with him that night, apologizing, because now we had to wait for AAA to come again to tow the Mazda. You guessed it, they were late again. In the meantime, my husband Tim drove from Raymond to Auburn to pick up an alternator. Billy (Theriault - I hope I spelled it right) worked on his Subaru project until the Mazda and the alternator arrived at his garage. He took out the old one and went to install the new one, but alas the salesperson had given Tim the wrong model! Billy went online to find a new correct model. The only one was in Bangor! He had it shipped to Windham, but it was not to arrive until late Saturday afternoon. In addition to this 11 pm frustration, the trip to Auburn caused our whining brake pads to start screaming. By the time Tim returned to our vacation home there was a disturbing grinding sound coming from the back left tire. Have you ever been afraid to drive your own car? I packed up my daughter, her husband, my own, and all that we'd brought to Maine and we headed out Saturday morning through Raymond towards Windham. We prayed lights would turn green at every intersection so we wouldn't need to push the brake pedal. We urged other cars to turn quickly out of our way, or drive a bit faster so we could avoid hearing the ever-increasing sound of our now bare break pads scraping the wheel! I'm ashamed to admit it, but we sometimes cursed when vacationers cut us off and made us brake hard. I didn't know what to do so I called Billy. It was nearly 7:30 AM and it was clear from the way he answered, that the Subaru engine had kept him working well into morning. Still, he was eager to help. He called Auto Zone and told them to expect us and he'd arranged for our brake pad to be at the counter when we arrived. Then he told us to go directly to Perk's Peak Auto, where he was working that morning. "I'll open the shop, move some things around, and replace your brake pad. That way, you'll at least have your van for the day." Who does this? Who extends this kind of compassion, courtesy, and generosity to strangers? Billy does. We coasted into the parking lot of Perk's Peak, put it in park, and waited. Within minutes Billy arrived. I don't know the last time I looked forward to meeting a stranger, but I can tell you that in that moment I said a prayer of thanks for his being at the right place at the right time. He later told me that on that Friday night he had already been to Auto Zone and left. He had to return, because on his way to his shop he'd gotten a call to go and pick up another part for the engine. Maybe it was fate, or merely good fortune. We sat across the street, near the pond on the property, and played "20 Questions" while Billy repaired the brake. Thirty minutes later he was giving us the keys "You're all set. I'll get the alternator when it comes in, put it in the Mazda, and call you when I'm done." I wanted to cry because of his kindness. The thing is, it occurred to me as he was talking, that this was not unusual behavior for him. What seemed like unbelievable service to us, appeared to be standard protocol for him and for Perk's Peak. I paid him, and tipped him all the cash I had left after vacation, but I wish I could have done more for him. We parted and drove away, no longer afraid of stopping. We had a surprisingly nice day on the Saco River, and stayed in Cornish that night. Billy fixed the Mazda and we picked it up before dinner. The next morning we took our 2 cars to the west and eastern parts of Massachusetts. Both made it home safely and I am happy to report are handling well. In a time when there is so much negativity and stress in our midst, it is so restorative to meet people who are truly compassionate. Billy was professional and accommodating. He went above and beyond what was required or expected. He is a true gentleman and a great mechanic. If we ever have any car trouble again in the lakes area I know exactly who to call! Billy, if you are ever in Western Mass, and in need of anything, please call us. We'd love to repay your kindness!

    Maine's Auto Connection - usedcardealers - Updated June 2026

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