David at the service desk provided some of the worst customer service on the planet. After…read morenoticing the technicians took off more than 5 inches of Tint from my windshield, I asked David if I can borrow a tap measure just to verify my inspection. He told me they didn't have one and that I should go get my own. What a rude bastard. I'll NEVER go to that toilet bowl again.

I came in and had my tires done in which I was extremely happy with, they did added that I would…read moreneed an alignment done in which they refused to do, I asked when would this need to be done and they said within a few weeks, they gave me this paper below and said my tires would definitely need to be aligned, I went to a different reliable alignment and they said even after a month and half of use that my alignment was perfect and I didn't even need one, they will try to get money off of you.

Good prices, but lousy service. Paid $30 to mount & balance two tires. I lost a hubcap less than a…read moremile up the hill. Of course it got run over before I could retrieve it. They blamed it on a faulty hubcap. It's funny that I never had any problems with it for thousands of miles in rain or snow. The next day I drove less than sixty miles and lost the hubcap from the other tire they mounted! The hubcaps cost more than the $30 I paid for the work they performed. I should probably re-torque the lug nuts that they said wouldn't need retightening. Followup: After this review I was contacted by the owner and was referred to the local manager. I got two tires I owned mounted and balanced for free and another $30 off an alignment that is already the lowest price in town. Still not pleased with my original visit, but at least they tried to make it up to me.

I got a call back from the store after an online person scheduled me to just get a new tire or…read morerepair. I'd bought 4 new tires there a few months ago. The caller told me they were very busy, repeated 3x that they had 25 other cars to see the next day when I was scheduled, and did not offer anything else, but giggled and let the line hang. I said I would wait for him to tell me what was available, or I can go someplace else. He said "I don't appreciate your attitude" and I basically hung up. Customer service is definitely lacking. And coordinating their schedule with the online appointment folks.

Rented a Malibu that was filled with the aroma of cigarettes. It was so bad you felt sick if you…read moredrove the car for awhile.

Great folks, local. Good deals, kind, caring and of course local. You can rent, or buy and they…read morehave a nice selection. We have done quite a bit of business I've the years and recommend highly.

I have used them several times and Always Prompt Honest Service at a Very reasonable cost & Very…read moreknowledgeable..

Bought 2 tires costing $225 each in August - had to have rim mountings as tires were flat . This…read morewas 8/4/25. 12/6/25 took rim in for new tire as had to be towed the night before. Another $225 cost. Made appt to take car in and put on the other tire. Got to appt and they said they would not put a new tire on without buying 2 additional tires because they said car was all wheel drive - it's front wheel drive. Being a women, they thought I would fall for this. Got the car back home and went to TIRE WAREHOUSE (WHICH IS WHERE I'LL GO FROM NOW ON!) got a tire for l/2 the price. Beware if you are female -they will take advantage of you!

I had an appointment for a front end alignment.The worked was done,in the ti.e they said it…read morewas.They sent me a message when completed.the price was lower then another quote I obtained.Thank you we will be back!

First off let me say the the man "AL" and the shop manager with the tattoos whom I can't remember…read moretheir names are good people and very professional. Now as for the owner of the shop "Mike" I was referred to him by a couple of people and when I told him how I got screwed over by another mechanic out of Augusta called Gearheads garage, Mike told me that he's not like that and he can take on any job because he can technically build a car from the ground up. So therefore, I brought my vehicle to him And I received my vehicle back in June 2023 and had it for a total of two days before I had to take it right back to him because it ran like crap. I would call back every two weeks just to see what the status was on my vehicle and there were months at a time that they would never even work on it, but yet they kept taking more work New cars while they still had my vehicle. I Finally get my vehicle back waiting and being patient, at one point, Mike even had the audacity to tell me I needed to be patient when I had already been a year and I hadn't even gotten any progress on my vehicle. I finally picked Up my vehicle today on August 14 of 2024, and this is the kind of work He puts out whenever he said that my fuel return line was clogged on the invoice. It states that it was diagnosed and repaired and this is the half work I got. In my opinion Mike is a lowlife, a con artist, and a thief after paying two invoices totally over $2500 for a vehicle that half ass runs when he said he could build a car from the ground up. I would never recommend anybody to this man's business Because of his unprofessionalism. I will also be contacting a lawyer and the press to look into this man. The owner is a unprofessional and acts childish and rolls his eyes when you tell him how his work is half assed and looks like crap. I never will suggest anyone to go this mechanic. I'm pretty sure he tries to con people into forgetting their vehicle or ranking up a bill so high that they can pay for it just to hope that he will fix it later to get a mechanics title and sell it for himself.

Great guys. Have helped me multiple times with my '05 Rainier. The prices are fair and they are…read morehonest and straightforward. Only place I'll use in the area.

I wouldn't recommend this business to anyone. I had a flat tire. My friend recommended this garage…read morebecause it was so cheap they said. So I towed my car to this garage. Mr Grimmel, the owner, said he can install 4 used tires for $200 and I agreed. He told me to come back in an hour or wait in the waiting room. I left and came back after 2 hours. He handed me a bill of $475 plus tax! He said his worker noticed the brakes needed work and they went ahead and did it. I told him I agreed to get 4 tires replaced for $200 and did not authorize for him to do any additional work, therefore that I was not going to pay for the brakes. He threatened that he will call the police if I didn't pay and that he will keep the car until I paid the full $475 plus tax. He also tried to appeal to pity by saying that he needed to pay his workers. He admitted that his worker was wrong and should've asked before fixing it. But since work was done that he will lose money if he charged me $200. I tried to negotiate with him to give me a discount or meet me in the middle but he wouldn't budge. So I ended up paying the full amount, but decided to not ever step a foot in his garage!

These guys are the best. Jim (the owner) is the nicest guy you'll ever meet. I don't believe that…read morethere's a dishonest bone in his body. This place reminds of the old stations that are slowly closing. Went here looking for a used tire and got a hell of a deal on 4 of them. They mounted and balanced them and I headed back to my motel. The next day I noticed one of them was low on air so I went back to the shop. They got me right in and found a nail in it. They fixed the tire and NEVER charged me! That just doesn't happen these days. I would drive out of my way to have work done here.

Great service, fair prices, and honest staff. My whole family has been getting their cars serviced…read moreat B&W Auto for years and they've been nothing short of amazing. Highly recommend!