I have been getting 2 cars serviced regularly at VIP for 5 years and I have been pleased with their…read moreservice. My overall trust in them has been reinforced several times; that, along with fair prices, is a key reason for my loyalty. Just today they replaced 4 tires for me and the price was below the estimate I had seen on Consumer Reports. Most of the people I've encountered there are personable and willing to take the time to explain things.

Went in suspecting my brakes were bad. They told me the driveshaft broke and the whole back end…read morecould fall off. They had me tow it to a location 30 miles away, only for that mechanic to tell me it was in fact my brakes causing the noise. I requested the unnecessary tow be removed from the VIP bill. Manager refused, said her boss won't approve it, then got increasingly defensive. Received a call from her boss and he agreed, without argument, to reimburse me. So glad the Topsham mechanic wasn't available to work on my car at the time, or he would have torn it apart for no reason. AVOID THIS LOCATION.

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

Don Foshays was super helpful! They were honest about the possible issue and did not charge me for…read moremy precautionary visit. Super nice guys. Shoutout to Mike and Andrew for their help!

Super service. Tire repair was quick and friendly and really really well priced!…read moreMy go to tire people from now on.

I grew up around the auto business, and I worked at my family-owned VW, Mazda, and Saab dealership…read morefor years. I have extensive experience with mechanics and various independent shops. The people of Autometrics are absolutely the BEST! A simple way to know if a shop is good is to see how busy it is. The owner even saved me $500, even though I was expecting to pay the full cost. Bottom line is they are honest, and I trust them. I know if I need work done on my vehicles, they are the only place I will go.

Parts were extremely overpriced. They say it's because of their warranty. I was charged $676 for…read moreparts that I could've bought myself for $135. I also made the mistake of telling them how much I needed to spend and they came in $161 above that amount, don't repeat my mistake. DEFINITELY GET A SECOND OPION!! I feel completely taken advantage of and ripped off.

This place has been closed. Spiderwebs on the door handle. Lights are on...nobody home.read more

These guys are morons. I went in for an oil change and my car left the shop making all kinds of…read morenoises it had never made before. Went back a few years later for an oil change again. I figured the staff would have changed since my last experience. It took them 3.5 hours just to change the oil and my car was the only one in the shop. Then they came out and said that my brakes and muffler needed to be replaced. Took it to my family's mechanic a month later for an inspection and he said my brakes and muffler were in perfect condition. Unbelievable. Literally unbelievable. There are many MANY better places around town to go instead of Meineke in Topsham.

Back in February of last year, my Subaru busted a head gasket. I was able to limp to VIP in…read moreBrunswick, scared and curious as to what was going on with my car. A busted head gasket really is a death wish for Subaru's, Matt the manager called me and let me know how much it was going to cost. I told them to go ahead and do the work, and they started. I spent around $5,000 for them to fix my car. Half way through the fixing process I got a call from one of the workers at VIP saying he needed to put a new "engine block" in my car, and that VIP didn't have those, but he had one on him, and that he would sell that to me for $600. Not knowing what to do, I went ahead and bought the engine block. My car was finally finished, and when I left my low oil light came on, wasn't sure what was going on so I called VIP, and went there for them to take a look. They told me there was no oil leaking. I got home, and to my dismay, there was no oil leaking, BECAUSE THERE WAS NO OIL IN THE CAR. I went back to them, and they lifted my car and told me the technician who sold me this "engine block" didn't remove the old filter, and there was a pin hole in it, letting the oil leak out like a faucet. When they fixed it, they told me I could have died. That experience scared me, but I still put my faith in VIP when I had some steering stuff going on, I went there and spoke with Matt, who told me that I needed new steering pump, and I asked him if I could wait until I actually have money to do that, and he said "you'll be stranded on the side of the road somewhere if you wait." So, I waited, and that was 2 years ago. My steering is fine. VIP has made me scared for my life, no business should do that. I also found out that they NEVER PUT MY AC BACK TOGETHER. So, I have no AC anymore, because of their ignorance. I've called the branch in Topsham about 6 times in the last 3 months, asking them if they've gotten the part in, just to be told that they would call me back, and they never call back! Not once! I will never step foot in this place again, and other people shouldn't either. To top it off, when I went to the Topsham branch and told them about the events that took place in the Brunswick one, one of the technicians said my case was a "famous" case, one of the most messed up projects that they've ever had. I've tried to get ahold of the owner, I have just left messages and never hot a return call. EDIT: 03/29/21 VIP in Topsham is awesome, they took care of me and helped me get my AC back, they really stepped up to the plate. Call Topsham VIP for anything!!

Nice folks, but every single time they put my wheels on they use an impact wrench to tighten the…read morelug bolts, and they are nearly impossible to get off. This last time I had to use a 5 foot pipe on a half-inch breaker bar to loosen them--heaven help me if I had to change a tire on the highway. Impact wrenches are for removal, but should never be used for tightening. They really should be torquing them to the proper specs and no more.

About a month ago, I went to Maine Auto Service for a battery. I WANTED an Interstate and MAS was…read morethe only place who could get me in without having to wait 2 weeks. Who wants to wait that long when you already know that you need the battery. Anyway....the man I dealt with kind of conveyed competent charm. Said the right things, etc. I only waited a reasonable amount of time, especially for drive-in service. And everything was fine until he gave me the bill told me how much the battery was going to set me back. It was an (almost) obscene amount, about 40% more than anyone else had quoted me (all the places that couldn't get me in). You see, I never asked (and shame on me for that) because everyone else had quoted the same general price. I mentioned that it seemed a little high, to which he replied that THAT is what it costs, and that was that. What *I* didn't/never told him was that my last job was running a small-ish chain of auto repair shops 14 years); literally! I had my thumb on the pulse of what others charged in the area, and I tried to NEVER make anyone feel like they got taken. I knew how good (or not) their techs were, and how they operated. That people trust MAS for whatever reason is fine, but my one experience was the only one they get. Maybe their service is so extraordinary that the price doesn't matter to many, but for a purchase of convenience that didn't take but a few minutes, they absolutely did NOT win me over.

Super friendly and they always do high quality work. They also communicate well, don't overcharge,…read moreand are straight shooters. They are my favorite local shop. Highly recommend them! -BB

I hadn't used Autowerks in 10-12 years after buying SUVs from them; however due to the increased…read morelabor costs and overhead costs BMW passes on to the consumer, I decided to try Autowerks again. It was a great experience: convenience of a loaner, on-time service, honest review of service needed and what should be done soon. The difference being that the dealer seemed to upcharge on what is needed and what coud be done. Their overhead charges and labor costs were extreme as well. That said, Autowerks charges a fair amount on labor and additional "Phantom" time did not appear on my bill. Give them a try.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

Fantastic service, went beyond what was called for and so generous. If you need tires fixed hard to…read morebeat this kind of neighborhood spot.

This place is awesome! It was the day after New Year's and every place was slammed! Chris answered…read morethe phone and immediately said come on over and he would take care of me! He did exactly that! He knew exactly what he was doing and was able to help me right away! If you're ever finding yourself in Topsham or in the surrounding areas, I highly recommend coming here! They have a huge collection of tires and you will not be disappointed! Thank you again Chris for making my day! Seriously helped me out and got me some brownie points for my mother-in-law! Also, if you're ever swinging by Morning Moose Coffee, down the street, come say hi and I'll take good care of you!

Great service, they got us in even though we bought in Scarborough and the people are so helpful…read moreand nice to deal with.

I can't say enough good things about this dealership and their salesman Tanner! We went in the late…read moreafternoon on a Saturday to buy a car and he made the process so easy. We took it for a test drive and then made the deal. He stayed late as did the finance guy and we were able to get our new car that evening quickly and efficiently.