I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My daughter had a set of new snow tires a little more than a year ago, and they started to cup on…read morethe outside front. This was on a brand new 2022 honda with suspension clean enough you could eat off it. The alignment was such that they quickly starting cupping and by the time she noticed it, it was enough to see the damage.... so damage was already done. Her 2022 Honda Civic should have been crazy easy to align and balance. I just bought a brand new top of the line set of rubber for $1,200 in March 2025, and my prior tires were worn with low tread but literally perfect, not a trace of wobble from 50-80mph, and not a trace of uneven wear. Literally not a trace of uneven wear. The new set had a significant wobble as soon as I left. I brought the vehicle back a couple weeks later they claimed to adj the balance and adjusted the alignment. The Ford Edge still wobbles, characteristic of a bad balance job, so it feels perfect up to 55 or so then it wobbles up to 75 then it feels like no wobble. So it is definitely not balanced. My front tire now has a road sound that is not crazy loud, but I can hear it, so it is not aligned or balanced or some mix thereof. The sound is characteristic of toe being off, I think. The car still wobbles around 55-70mph, so bad it makes papers in my truck violently shake. I then bought a gravity alignmment tool at Harbor Freight, and checked my wheels balance at home. And sure enough, two wheels were significantly out of balance. I took the ford edge immediately to a Ford Dealership and said nothing for history, just it shakes a tiny bit and had a road noise that should not be there, and they adjusted my alignment which was totally off. The dealership showed the before and after. Front wheels are supposed to barely turn to the inside, common knowledge. Not perfectly straight on and not barely to the outside. My front right was barely adjusted to go to the outside. The VIP tech did not understand alignments, and someone adjusted one wheel in the wrong direction. When TODD was at Topsham, this was a well run ship, I always had spot on alignments with Gary the tech at the time, and never ever had severe balance issues. The VIP when the manager was Todd was awesome. The VIP with no manager named Todd is not good. The new manager and techs are not trained to be expert, they do not perform at an expert level, and should not be advertises as professional, tires are really expensive and between Katies set and my new set, the techs incompetence is really costing us. We will be looking around to go elsewhere and will spread to word to avoid VIP for now in Topsham for seemingly shoddy work. the video shows 4 seconds slow highway speed on rt 196 in a section with no bumps, cracks or potholes, see how crazy the paper wiggles. Ugh. Very disappointed. Update, the front right wheel was a whopping 1oz off. No wonder it wobbled. This was after two visits in a row to have vip the new tires they put on, the second they balanced them one was 1oz off. Dan Foshays in Hallowell repaired it correctly w road test balancing and the youngest tech in that place looked like 40, their office (dan Foshays) had 25 sq feet of certifications included a thank you from the BBB.

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

Great service and amazing warranty…read more I had a small leak in my truck tire and needed a rotation. Called and was able to be seen the same day. The staff was friendly and fast. The entire appointment was exactly 59 minutes. Not only that, when it came time to pay what should have been about $60, I was told it was all covered by the warranty on my Cooper Tires. They knew they would do it for free and still treated me just as good as a paying customer. In this day and age, that's something really worth noting. As a result, I will be using them regularly from now on. Their prices are reasonable, the work good and the staff is very good. This is the type of place I'd send my mother to for her car service. We'll Done!

Went to have 2 tires mounted on rims on the car. They wanted $80+ to mount 2 tires! I recently had…read moreto remove the tires to do some brake work. Every lug was tightened differently. I had to use a 3 foot pipe on my breaker bar to remove 2 of them. THEIR HELP IS UNTRAINED/UNQUALIFIED. Beware..

I grew up around the auto business, and I worked at my family-owned VW, Mazda, and Saab dealership…read morefor years. I have extensive experience with mechanics and various independent shops. The people of Autometrics are absolutely the BEST! A simple way to know if a shop is good is to see how busy it is. The owner even saved me $500, even though I was expecting to pay the full cost. Bottom line is they are honest, and I trust them. I know if I need work done on my vehicles, they are the only place I will go.

Parts were extremely overpriced. They say it's because of their warranty. I was charged $676 for…read moreparts that I could've bought myself for $135. I also made the mistake of telling them how much I needed to spend and they came in $161 above that amount, don't repeat my mistake. DEFINITELY GET A SECOND OPION!! I feel completely taken advantage of and ripped off.

This place has been closed. Spiderwebs on the door handle. Lights are on...nobody home.read more

These guys are morons. I went in for an oil change and my car left the shop making all kinds of…read morenoises it had never made before. Went back a few years later for an oil change again. I figured the staff would have changed since my last experience. It took them 3.5 hours just to change the oil and my car was the only one in the shop. Then they came out and said that my brakes and muffler needed to be replaced. Took it to my family's mechanic a month later for an inspection and he said my brakes and muffler were in perfect condition. Unbelievable. Literally unbelievable. There are many MANY better places around town to go instead of Meineke in Topsham.

Had an all around terrible experience. Came in for an oil change and a state inspection, and I was…read morefailed for a front link in my suspension. They wouldn't tell me how much it was going to cost to repair because it was the end of the day, even though they were the ones that moved my appointment an hour later. I took my car to another local shop for the repair and nothing was wrong with my suspension. VIP is total crap. I should have listened to everyone before, and I learned the hard way.

Bought wheels and snow tires from Tire Rack, and had them delivered to VIP Tires (they have an…read morearrangement with TireRack). Set up an appointment with VIP for a few days after the expected delivery. Tires/rims were ready to put on my car when I arrived at the shop. In and out in 30 minutes. Great service. As they requested, came back ~25 miles later to make sure the lug nuts were torqued appropriately. Quick, friendly service then, too.

About a month ago, I went to Maine Auto Service for a battery. I WANTED an Interstate and MAS was…read morethe only place who could get me in without having to wait 2 weeks. Who wants to wait that long when you already know that you need the battery. Anyway....the man I dealt with kind of conveyed competent charm. Said the right things, etc. I only waited a reasonable amount of time, especially for drive-in service. And everything was fine until he gave me the bill told me how much the battery was going to set me back. It was an (almost) obscene amount, about 40% more than anyone else had quoted me (all the places that couldn't get me in). You see, I never asked (and shame on me for that) because everyone else had quoted the same general price. I mentioned that it seemed a little high, to which he replied that THAT is what it costs, and that was that. What *I* didn't/never told him was that my last job was running a small-ish chain of auto repair shops 14 years); literally! I had my thumb on the pulse of what others charged in the area, and I tried to NEVER make anyone feel like they got taken. I knew how good (or not) their techs were, and how they operated. That people trust MAS for whatever reason is fine, but my one experience was the only one they get. Maybe their service is so extraordinary that the price doesn't matter to many, but for a purchase of convenience that didn't take but a few minutes, they absolutely did NOT win me over.

Super friendly and they always do high quality work. They also communicate well, don't overcharge,…read moreand are straight shooters. They are my favorite local shop. Highly recommend them! -BB

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

Spectacular auto mechanic shop, perfect customer service, remarkably friendly team members,…read moreinspired owner. NOT ( N O T ). PRIVATE EQUITY OWNED, instead privately owned by car people who actually care about you, your automobile, your life, and the soul of this company. I've done business with Autowerkes for fifteen years. My experience with Autowerkes is a 12 on a 1-10 scale. Stuart Shaw

This place is awesome! It was the day after New Year's and every place was slammed! Chris answered…read morethe phone and immediately said come on over and he would take care of me! He did exactly that! He knew exactly what he was doing and was able to help me right away! If you're ever finding yourself in Topsham or in the surrounding areas, I highly recommend coming here! They have a huge collection of tires and you will not be disappointed! Thank you again Chris for making my day! Seriously helped me out and got me some brownie points for my mother-in-law! Also, if you're ever swinging by Morning Moose Coffee, down the street, come say hi and I'll take good care of you!

I made an appointment the week before, went there and they lost it. Hmm…read more Made a second appointment while I am there. Go to it and it is lost again. I am asked if I am buying new tires. No, I am getting tires I bought from you last year put on. No apologies, just lying to my face, straight money grubbing. Put profit before integrity.

Please. Go literally anywhere but here…read more Please do not trust their certified pre-owned inspections. They sold me a very low mileage certified pre-owned cx-70. They yucked up the rigorous quality testing of the CPO certification process and charged a premium for it. After the test drive I expressed some concern about the steering, which they shrugged off as only lane assist safety features that could be turned off. That wasn't true. The vehicle had a fundamentally flawed steering system. It steered under its own volition regularly which almost caused 3 accidents. They attempted to repair it for 4 months, of which they had it in their possession more than me. They did not have a clue what was wrong with it so they arbitrarily replaced the power steering column just to see if that might fix it (it didn't). Ultimately, they could not repair it and it still was unsafe to drive. Despite this-they tried to force me to pick it up and drive away with it. When I refused, they stripped me of my loaner and left me stranded without transportation while corporate continues to ignore me. They accepted zero responsibility and only honored that which the warranty I paid for required of them and even most of that I had to fight for. They refused to supply me with documentation of their diagnostic workup and findings, which is mandated by state law. They did nothing but make this terrible situation they put me in harder. Go literally anywhere else but here.

I will never go back to the place. They are all liars. Before I went down there to trade in my…read morelease for a new lease they knew I still had 2 payments on my existing lease. They said they will take care of it before I get the new lease. Which they did not I am paying for a car that I don't have. I called them to see what is going on and they just said I gave you a great deal on the new car. You don't care about that. I don't know about you but money doesn't grow on trees. They all are slimy people and I will NEVER and highly recommend don't ever buy anything from Goodwin Mazda.