I can't say enough good things about this dealership and their salesman Tanner! We went in the late…read moreafternoon on a Saturday to buy a car and he made the process so easy. We took it for a test drive and then made the deal. He stayed late as did the finance guy and we were able to get our new car that evening quickly and efficiently.

Great service, they got us in even though we bought in Scarborough and the people are so helpful…read moreand nice to deal with.

Please. Go literally anywhere but here…read more Please do not trust their certified pre-owned inspections. They sold me a very low mileage certified pre-owned cx-70. They yucked up the rigorous quality testing of the CPO certification process and charged a premium for it. After the test drive I expressed some concern about the steering, which they shrugged off as only lane assist safety features that could be turned off. That wasn't true. The vehicle had a fundamentally flawed steering system. It steered under its own volition regularly which almost caused 3 accidents. They attempted to repair it for 4 months, of which they had it in their possession more than me. They did not have a clue what was wrong with it so they arbitrarily replaced the power steering column just to see if that might fix it (it didn't). Ultimately, they could not repair it and it still was unsafe to drive. Despite this-they tried to force me to pick it up and drive away with it. When I refused, they stripped me of my loaner and left me stranded without transportation while corporate continues to ignore me. They accepted zero responsibility and only honored that which the warranty I paid for required of them and even most of that I had to fight for. They refused to supply me with documentation of their diagnostic workup and findings, which is mandated by state law. They did nothing but make this terrible situation they put me in harder. Go literally anywhere else but here.

I will never go back to the place. They are all liars. Before I went down there to trade in my…read morelease for a new lease they knew I still had 2 payments on my existing lease. They said they will take care of it before I get the new lease. Which they did not I am paying for a car that I don't have. I called them to see what is going on and they just said I gave you a great deal on the new car. You don't care about that. I don't know about you but money doesn't grow on trees. They all are slimy people and I will NEVER and highly recommend don't ever buy anything from Goodwin Mazda.

I bought my car less then a year ago and the sales department was great, but the service department…read morewas good at first but when I had a problem with the work they did all communication stopped. I have sent 100 emails and when I call I get forwarded to another person and always get a voicemail and no one will ever call me back.

We were planning to head to the White Mountain Boogie & Blues Festival on Friday morning. As Wayne…read morewas headed for a last minute trip to gas up etc on Thursday morning, Zelda the Zion (our Roadtrek RV) overheated. We really needed this getaway and called Bodwell to see what they might be able to do. As with most service places, they are booking out 3 weeks!! We communicated the urgency - and they said they would try to get us in. And, miracle of miracles - they were able to fix it! Luckily the issue was minor - a clamp had come off and was (I guess?) relatively easy to fix. Service Advisor Braxton was so great - going above and beyond to get our Zelda ready so that we could hear blues, instead of living blues!

I recently finished my car shopping experience, which I am very glad didn't end at Lee! I made an…read moreappointment online to see a car I was interested in and a different person helped me than I expected, which was the first of a few misleading things. I do appreciate that my time was respected as I had a hard stop to my appointment time and my questions were answered. But the people here were a little pushy and unable to make a decent deal. The car I was looking at also had 3k more miles on it than it was listed as online. It was otherwise a suitable vehicle for me and the test drive was good, but vehicles I was looking at elsewhere were priced better. Therefore, I was surprised when they said they don't negotiate whatsoever on prices. They also insisted on looking at my current vehicle to assess the trade in value, even though I didn't express interest I having them do that, and they gave me a laughable value. Ultimately, I purchased a nearly identical Rav4 (same trim, etc) elsewhere with 4k more miles for $5.5k less.

Very bad service. Performed work that was not approved, yes it was minor but still not asked if I…read morewanted it done. They do a "courtesy inspection" even if you decline. And of course ALWAYS find something wrong. Some staff members are very rude. Stay away from stealerships!!

The process from start to finish was quick and efficient. I was kept in the loop of what was going…read moreon and how they were looking for the best deal for me. When signing paperwork, I was given option on different services packages and what was included. Seth, Troy and Justin took their time to explain everything to me and include me in decisions. I recommend Bill Dodge Hyundai in Brunswick!

We bought a used Kona EV here about two months ago. Our emergency charger cord which we had to use…read moreuntil we could get a permanent fast charger installed just stopped functioning. We wanted a replacement (under warranty), but they had to "check it" first. This would literally take a minute. We droppped off the faulty charger on this past Saturday and hoped we would get a replacement on the following Monday or Tuesday. As of Tuesday they hadn't had "a chance" to look at it. Yeah, right. If it's going to take you that long why don't they give us one to use in the meantime? So now we have to go to a public charger which costs $ every time (time that we don't have as we have to drive to the Portland area (from New Gloucester) and we are extremely busy and have to go out of our way to do so. Thanks Bill Dodge. We will be sure to NEVER use you service department.

Where to even begin? Bought a WV Jetta from them in 2016, on the way home check engine light comes…read moreon. I take it back and their mechanic tells me it is the spark plugs so they replace them for free. Next day check engine light is on again, take it back a 2nd time mechanic tells me it's something else and that he has fixed it..... Light comes back on again so I call and tell the manager Nicky I will be taking the car to the VW dealership so they can code read it since the Lady's mechanic obviously can't figure it out. The VW mechanic comes back with a laundry list of problems and quotes me nearly 4 thousand dollars in repairs that are needed not only that apparently the rear main seal is leaking oil onto the exhaust and should have never received an inspection sticker in the first place! I fought with Nicki (Owner/manager) for months eventually got them to handle some of the work but was still responsible for covering about half the repair bills myself with my own mechanic. In addition to that they never reported that I paid sales tax (Despite it supposed to have been in my financing. so I guess they pocketed that) so I had to shell out for that when I went to register the vehicle as well. Would not recommend! This business had such a bad reputation in Augusta/Manchester they had to move to Brunswick just to stay in business. Search their reviews for Manchester location if you still have any doubts about this place.

This is the worst car dealership I have ever dealt with. My daughter paid $6,000 cash for a 2006…read moreMazda 6, and the problems with this car are too numerous to list. The biggest ones are that her motor blew within 60 days, the catalytic converter and exhaust manifold assembly needs to be replaced, and the steering column will have to be replaced, etc. This dealership cares nothing about you once you hand them your money and walk out the door. They do not honor warranties or cover or even help with the cost of major repairs that your vehicle might need shortly after you buy it. They sell vehicles poor quality vehicles and have horrible customer service.

I grew up around the auto business, and I worked at my family-owned VW, Mazda, and Saab dealership…read morefor years. I have extensive experience with mechanics and various independent shops. The people of Autometrics are absolutely the BEST! A simple way to know if a shop is good is to see how busy it is. The owner even saved me $500, even though I was expecting to pay the full cost. Bottom line is they are honest, and I trust them. I know if I need work done on my vehicles, they are the only place I will go.

Parts were extremely overpriced. They say it's because of their warranty. I was charged $676 for…read moreparts that I could've bought myself for $135. I also made the mistake of telling them how much I needed to spend and they came in $161 above that amount, don't repeat my mistake. DEFINITELY GET A SECOND OPION!! I feel completely taken advantage of and ripped off.

John helped me today & has several times before. The service is consistent: reliable, friendly,…read moreknowledgeable & accommodating. The waiting office is always clean, has snacks & beverages for free, clean bathroom & a quiet place overall. Service is always 5/5. They even wash my VW when they're not too busy.

My S.O. wanted to buy a used VW Jetta Wagon Diesel. As he has family in the area, they did some…read morelooking for him, as pickings were slim in VT. He also had a hard time getting call backs locally. There was one here his brother recommended and they worked with him via phone to ensure it would be ready for a Sat pickup. When we arrived, the car was out front. It was immaculate inside and out, including under the hood. You'd never have thought it was a used car. They had us take it out for a test drive. Ran like a dream. The buying transaction was pretty quick and painless. My dad ran a five star Jeep dealership in NYS for over 30 years, so I know what good customer care looks like. This is a perfect example of it.

We had the best salesman ever, Tommy Grinnan. He was so patient, thoughtful and fun. Never pushy…read more We bought a used electric Volvo - our first electric car. Tommy educated us on electric cars and, before we left, insisted on sitting in the back seat of the Volvo to explain its key features and let us try them out ourselves. So thoughtful and helpful.

Goodwin Volvo Review…read more This is my 15th new/CPO car purchase. I have only had one other bad experience aside from this one. It pains me to write this because I hate writing bad reviews. And really, the buying experience wasn't bad; it's the post sale support that's horrible. I had been looking for a specific combination S60 for a couple months and finally found what I was looking for at this dealer. I live in VA, a 12 hour drive away, but this car was exactly what I was looking for. I called and asked some questions. The car was allegedly an executives car who drove it around the NE to show what a fully optioned S60 looks like. So the car had never been registered. It had about 4500 miles on it: perfect condition. I decided to buy it and flew up to drive it home. The buying process was mostly ok. Some hiccups due to my spouse not being present, but still going on the paperwork-but we worked through that. By lunchtime I was on the road for my 12 hour drive. Here's where the issues start. About 30 minutes after leaving, I'm finally on the interstate for a distance and notice the car has a vibration. I call the dealer and ask a couple other questions and mention the vibration. I was told it was likely flat spots due to the car sitting for 2 months. I continued driving and the vibration never went away. Once I got home I took it to my local dealer and they found a 'very' bent rim. Luckily I had purchased the extended tire and wheel protection package, so the wheel was replaced. But after that, the dealer found 3 tires with a road force balance rate of 48, 51, 53; the limit is 15. I had a bad set of tires. Volvo corporate said tires are not warrantied by Volvo. The aftermarket warranty company said they only covered road hazard damage. I called Goodwin's on February 13, a Thursday and the sales manager was supposed to call me back 'shortly'. Friday came and went-no call back. I called Monday and I was told he was on vacation for the week. Great. So I called again the 24th at 9am. He said he'd look into it and call me back shortly. At 1630 I called back and he sounded frustrated I bothered him again, but promised to call me back by close of business at 1800. No call. Tuesday at 1330, I again called. He was mad I bothered him. Then said they did their job and he has the paperwork showing they checked the tires. Said I must have damaged them on the drive home. I mentioned I called Pirelli tires and they said there's no way I could do that type of damage, it's a manufacturing defect. He said 'that's bullshit, they don't know what they're talking about.' Yes. The tire manufacturer has no idea what they're talking about--anyway. I asked for copies of the paperwork from the CPO inspection he said he had. Now he backtracks and says he doesn't have it from balancing the tires but the technician remembers doing it (4 months ago at this point). Not likely. He abruptly said they are not going to do anything to help, no need to keep calling. I was sold an essentially new car with 3 bad tires and a bent rim. Despite it being CPO'd and buying all the extended warranties and service contracts, no one will do anything about the bad tires. I've had the car 6 weeks and it's been in the shop 2 of those weeks between diagnostics and waiting on the rim and trying to get an answer on the tires. For a luxury brand, I'm shocked at the lack of post purchase support. I've had Volvos before and they were great. Seems like another company that doesn't care anymore. Sadly, this entire situation has given me a very bad taste in my mouth for this car and I get pissed every time I drive it. So I'll probably have to sell it for a loss.