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    21st Century Motors

    5.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

    Services - 21st Century Motors

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto light repair

    Routine automotive maintenance

    Transmission leak inspection

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    Recommended Reviews - 21st Century Motors

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    10 months ago

    Johnny is a stand-up guy. Very good mechanic and very honest. No bullshit. This is saying I need 85 characters. There, now I'm done.

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    3 years ago

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    4 years ago

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    9 years ago

    Business owner information

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    Daniel L.

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    Lee Auto Mall

    Lee Auto Mall

    (67 reviews)

    Update. Gave 2 more stars because they reached out and credited the brake cost. Still have issues…read moreto work out. I got the van back and unloaded it at a local dealership. Drove it home, about 10 miles. It's smoking from under the hood. The next day I work on it for several hours. Found several bolts loose. oil cooler, valve cover, broken dip stick and the top motor shroud had no bolts. It's now at a local dealership and they are searching for the oil leak. Thankful for you guys working to make it right but still not there yet.

    Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

    Prime Motor Cars Mercedes-Benz

    Prime Motor Cars Mercedes-Benz

    (34 reviews)

    If I could give zero stars, I'd happily hand them a big, shiny nothing. This is my debut review,…read moreand Eric and Spencer have earned it with their Olympic-level lack of ethics. I gave them my credit card info for a deposit on Monday night, spoke to both of them, and by Tuesday evening got a call saying they sold the car--oh, and never bothered to run my card. My calls, my attorney's calls, even MB corporate's calls all went unanswered, like they'd joined the Witness Protection Program. I'd expect this from a sketchy used car lot, not MB. This would've been my third MB, but I'll buy my next one somewhere else--preferably from people who don't vanish into thin air. Buyers beware! Stephanie C.

    This is about the service center, not the dealership…read more Made an appointment online, they switched the date without confirming with me if the new date and time would work. I was told on the phone that the service would take 1-1.5 hours, so I agreed to wait without getting a loaner. On the phone they said those who wait, their car gets priority for getting done. After 30 minutes sitting in the waiting room, they finally come and talk to me about the car. The service person tells me this service takes 3-4 hours. Meanwhile I am sitting here staring at my car, they have not touched it. I am livid that they lied about the service time, that they passed the buck about it, that they seem to overbook. I have to drive 90minutes just to get here, and I already pre-paid for my service with the lease.

    Bill Dodge Pre-Owned Super Center

    Bill Dodge Pre-Owned Super Center

    (16 reviews)

    We went and I was going to buy a car but then my fiancé said let's wait, we were looking at numbers…read morebut didn't get any further than that. My fiancé told me to wait so we pulled out. It got tense between my fiancé and the dealer. I was extremely uncomfortable and I asked for a card and left. For the condition of the car it wasn't really worth the price. Glad we waited and my fiancé was with me. A few days later from a lady saying she wanted to talk because things got "wonky"... no things got uncomfortable and rude. I would not go back.

    DO NOT BUY OR SERVICE A CAR HERE. I've had a nightmare of…read morean experience with Bill Dodge. I bought a used vehicle from them in November. They put a brand new inspection sticker on it the day I bought it, and assured me that it was safe and had been throughly checked over. When I went to pick the car up, the gas tank was empty. I had to go back inside and ask them to fill the tank so I could get home. When I left the lot I immediately noticed that there was a noise coming from the steering. I took the car a few days later to a local mechanic to get looked at, and they identified that the whole steering rack was broken, and needed to be replaced. They had me get in contact with Bill Dodge, as they had illegally placed an inspection sticker on an obviously unsafe car. I was given the run-around by scheduling, ignored, and sent to voicemail boxes that are not checked. I finally got in contact with my Salesperson, who helped get me scheduled to have it fixed over 2 weeks later. Meanwhile, I was unable to drive the car. When I dropped the car off they assured me that it would be done that day, and that I wouldn't need a loaner, and when closing time rolled around I called to check, as I had heard nothing from Matt (the service manger) all day. He told me the car would not be done, and that he's probably have it finished the next day, which left me scrambling for a way to get to work. When I picked my vehicle up, I found that they had not taken the time to put up the windshield wiper blades correctly, and they were broken from being pulled up from the outside of the car. I had to replace those. I also found that my car was making a new rattling noise. When I reached back out to Matt, I was dismissed again, although he did state that they may have not properly secured the subframe of the vehicle. I am beyond frustrated at the complete negligence, incompetence, and rudeness I have experienced throughout this whole process. I will not be taking the car back to be fixed, as I am not sure that they are capable of doing so. I do not think that I am alone in my experiences, as when I went to buy the car, there was a brand new truck that was sitting out front missing a wheel, as the service team improperly affixed it to the vehicle, and the new owner lost the wheel down the road. Edit: They are claiming in their reply that Matt is working to fix the issue, and he is not. He only offered to pick the vehicle up if it is local, and only after I posted my review. Before that, I was brushed off entirely.

    Berlin City Toyota of Portland

    Berlin City Toyota of Portland

    (209 reviews)

    Nasons Corner

    The AC/heater failed in my car. The seat and steering wheel warmers were still working so I was…read moregoing to tough it out, but then the defroster failed and I knew I wouldn't survive a Maine winter without that. I took it to Berlin City Toyota of Portland Maine for service, and found that mice had gotten into the AC...Again. They were going to have to replace the AC motor for the third time in 2 years. The service plan wouldn't cover parts this time, and it was horribly expensive. Berlin City went above and beyond: they gave me a free rental overnight and a discount on the work done. Jeff Bridges shepherded the car through the very busy repair shop, and kept me apprised by text message as things moved along. Berlin City Toyota and Jeff Bridges have always provided excellent service, even when I sometimes get a little snippy about how long things take, and this time they went above and beyond. I'm really grateful.

    My parents purchased a certified, pre-owned, 2021 Toyota Highlander in 2024 with 28K miles. The…read morevehicle came with a 1-year 12K mile certified pre-owned warranty and an extended Gold Warranty. Within a few months, the AC started blowing cool air at the end of the summer. The following summer it was brought to Berlin City Toyota for service and diagnosis of the AC issue. The dealership ended up charging $500 to evacuate, re-fill and put dye in the AC system. With warmer weather approaching, the AC again started blowing cold air. In order to prevent my elderly parents from being taken advantage of, I called the service manager (Nick) ahead of the appointment on Friday 5/8/26. I left a detailed message and Nick never returned my phone call. When my parents came to their appointment on 5/15/26, their service advisor (Jeff R.) convinced them to agree to have the AC system evacuated and re-filled AGAIN for $500+. This is why mechanics and service advisors have reputations for being dishonest - because this was incredibly greedy and dishonest. I called and asked to speak with the service manager again but was instead transferred to the service advisor. I told the advisor that we did not want the system evacuated and filled again and that they needed to focus on finding the leak - which they did. The leak was coming from a seem of the condenser. I once again I asked that Nick, the service manager call me, and once again he did not call back. The advisor, Jeff R., went on to quote my parents $1,600 to have the condenser replaced and the system evacuated and re-filled again. He explained that it wasn't covered under warranty because the damage "must" have been external. Keeping in mind that their own photos of the condenser, which is in their estimate/service reports shows no punctures or bent fins. This is what happens when you go to a dealership and work with an advisor that genuinely have no interest doing what's right for their customer. Instead their incentive lays with trying to earn commission on full-price services. This car was under warranty when the AC system developed a leak due to manufacture defect (not external damage) and is still under extended warranty. Unfortunately, Berlin City Toyota doesn't have the moral compass to do what's right for their customers and you can't get a call back from the dealerships service manager.

    21st Century Motors - car_dealers - Updated May 2026

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