Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

I've been dealing with them for over 50 years and I would not recommend them to anyone! They sell…read moreyou a vehicle service it then when they mess it up they won't warranty any of the repair. Bought first vehicle from them in 69 and will never go back. Won't return phone calls from myself or from the Ford company itself. Being a mechanic and telling them what is wrong is not taken seriously. The shop foreman is an ignorant person. Says he's been a mechanic for over 20 years when I have been doing it for over 50. Service advisor won't help. Store manager will not return calls. With the problem being shown to their attention and not being taken care of now has done over $3500 worth of damage that they are making me pay for by myself. Would not recommend Rowe Ford for anything! Sales service nothing!

My service light been on for 2 weeks for oil change called service and was told tech didn't reset…read moreright and I have to wait 2000 more miles or drive 1 hour to get reset or pay for oil change due to warranty won't pay. Not happy

Update. Gave 2 more stars because they reached out and credited the brake cost. Still have issues…read moreto work out. I got the van back and unloaded it at a local dealership. Drove it home, about 10 miles. It's smoking from under the hood. The next day I work on it for several hours. Found several bolts loose. oil cooler, valve cover, broken dip stick and the top motor shroud had no bolts. It's now at a local dealership and they are searching for the oil leak. Thankful for you guys working to make it right but still not there yet.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

Last March I went in for a Maine State Inspection and was told I needed my steering rack replaced…read moreand a rear enforcement bumper. He was quoting $2,500+ for the steering rack and $553+ for the bumper reinforcement. I took my car to three other reputable shops in the Portland area. I was quoted $337 for the bumper reinforcement with OEM part, and the repair man even told my father and I that we could replace it ourselves because my father was able to remove the bumper cover himself. The other shops I went to told me I only needed my inner tie rod replaced including a wheel alignment. I got this repair done for $220 dollars and my car drives great. It is a 2013 Honda CRV with 70,000 miles that has never had issues on the road. The one difference between going to Carter's and going to the other repair shops is that I went ALONE (without my father) to Carter's a as young woman. I remember when I dropped my keys off at Carter's and the man at the desk called me "sweety." Unprofessional and patronizing. Carters is deceitful, greedy, and untrustworthy. Do not come here unless you want to get taken advantage of.

I'd avoid like the plague. Been here plenty of times over the years. They overcharge for EVERYTHING…read moreand always "find" issues I never had before going there. Better off going to the dealer!!

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

Spectacular auto mechanic shop, perfect customer service, remarkably friendly team members,…read moreinspired owner. NOT ( N O T ). PRIVATE EQUITY OWNED, instead privately owned by car people who actually care about you, your automobile, your life, and the soul of this company. I've done business with Autowerkes for fifteen years. My experience with Autowerkes is a 12 on a 1-10 scale. Stuart Shaw

I went there for what I thought was a faulty remote start and fortunately it was just a added plug…read morein of my own doing. The service was excellent and I highly recommend.

It took two years to track down the problem, two new batteries, purchase of a jumper anew battery…read morecharger and a fried car stereo before we learned of an incompetent car stereo install by these guys. They routed a wire into the fuse box to jerry-rig a power connection that drained the car battery almost every day. (Reply to Adam (business owner): The work order was in my wife's name (Alicia) and the vehicle is a Nissan Murano.)

If I could give zero stars, I'd happily hand them a big, shiny nothing. This is my debut review,…read moreand Eric and Spencer have earned it with their Olympic-level lack of ethics. I gave them my credit card info for a deposit on Monday night, spoke to both of them, and by Tuesday evening got a call saying they sold the car--oh, and never bothered to run my card. My calls, my attorney's calls, even MB corporate's calls all went unanswered, like they'd joined the Witness Protection Program. I'd expect this from a sketchy used car lot, not MB. This would've been my third MB, but I'll buy my next one somewhere else--preferably from people who don't vanish into thin air. Buyers beware! Stephanie C.

This is about the service center, not the dealership…read more Made an appointment online, they switched the date without confirming with me if the new date and time would work. I was told on the phone that the service would take 1-1.5 hours, so I agreed to wait without getting a loaner. On the phone they said those who wait, their car gets priority for getting done. After 30 minutes sitting in the waiting room, they finally come and talk to me about the car. The service person tells me this service takes 3-4 hours. Meanwhile I am sitting here staring at my car, they have not touched it. I am livid that they lied about the service time, that they passed the buck about it, that they seem to overbook. I have to drive 90minutes just to get here, and I already pre-paid for my service with the lease.

We went and I was going to buy a car but then my fiancé said let's wait, we were looking at numbers…read morebut didn't get any further than that. My fiancé told me to wait so we pulled out. It got tense between my fiancé and the dealer. I was extremely uncomfortable and I asked for a card and left. For the condition of the car it wasn't really worth the price. Glad we waited and my fiancé was with me. A few days later from a lady saying she wanted to talk because things got "wonky"... no things got uncomfortable and rude. I would not go back.

DO NOT BUY OR SERVICE A CAR HERE. I've had a nightmare of…read morean experience with Bill Dodge. I bought a used vehicle from them in November. They put a brand new inspection sticker on it the day I bought it, and assured me that it was safe and had been throughly checked over. When I went to pick the car up, the gas tank was empty. I had to go back inside and ask them to fill the tank so I could get home. When I left the lot I immediately noticed that there was a noise coming from the steering. I took the car a few days later to a local mechanic to get looked at, and they identified that the whole steering rack was broken, and needed to be replaced. They had me get in contact with Bill Dodge, as they had illegally placed an inspection sticker on an obviously unsafe car. I was given the run-around by scheduling, ignored, and sent to voicemail boxes that are not checked. I finally got in contact with my Salesperson, who helped get me scheduled to have it fixed over 2 weeks later. Meanwhile, I was unable to drive the car. When I dropped the car off they assured me that it would be done that day, and that I wouldn't need a loaner, and when closing time rolled around I called to check, as I had heard nothing from Matt (the service manger) all day. He told me the car would not be done, and that he's probably have it finished the next day, which left me scrambling for a way to get to work. When I picked my vehicle up, I found that they had not taken the time to put up the windshield wiper blades correctly, and they were broken from being pulled up from the outside of the car. I had to replace those. I also found that my car was making a new rattling noise. When I reached back out to Matt, I was dismissed again, although he did state that they may have not properly secured the subframe of the vehicle. I am beyond frustrated at the complete negligence, incompetence, and rudeness I have experienced throughout this whole process. I will not be taking the car back to be fixed, as I am not sure that they are capable of doing so. I do not think that I am alone in my experiences, as when I went to buy the car, there was a brand new truck that was sitting out front missing a wheel, as the service team improperly affixed it to the vehicle, and the new owner lost the wheel down the road. Edit: They are claiming in their reply that Matt is working to fix the issue, and he is not. He only offered to pick the vehicle up if it is local, and only after I posted my review. Before that, I was brushed off entirely.

My first time shopping for a Subaru Outback and was so impressed with this car I had to buy one…read more From the moment I entered into the showroom to meet Rob Sinnot, he helped me with my smooth, stress free purchase. Thank you Pape Subaru, for your excellent, knowledge, customer service team!

I had a wonderful experience with the sales department and the sales person who sold us the car was…read morefantastic. Unfortunately, I haven't even owned the car for a month and it stopped starting. When I called and spoke to someone in the service department, he first tried to blame it on lights being left on, which didn't happen then I was told the life of the battery was only good for 36,000 miles and it still has the original battery. I bought the car with just a little over 38,000 miles so that probably should've been changed before they sold it. Was also told that this is normal for Subarus if they're not being driven every day. The Service department is rude and should be retrained in their customer service skills. I'm already regretting this purchase. I'm hoping this isn't the beginning of several future problems. My advice would be if you choose to work with this dealership to ask many questions including about the battery.

The AC/heater failed in my car. The seat and steering wheel warmers were still working so I was…read moregoing to tough it out, but then the defroster failed and I knew I wouldn't survive a Maine winter without that. I took it to Berlin City Toyota of Portland Maine for service, and found that mice had gotten into the AC...Again. They were going to have to replace the AC motor for the third time in 2 years. The service plan wouldn't cover parts this time, and it was horribly expensive. Berlin City went above and beyond: they gave me a free rental overnight and a discount on the work done. Jeff Bridges shepherded the car through the very busy repair shop, and kept me apprised by text message as things moved along. Berlin City Toyota and Jeff Bridges have always provided excellent service, even when I sometimes get a little snippy about how long things take, and this time they went above and beyond. I'm really grateful.

My parents purchased a certified, pre-owned, 2021 Toyota Highlander in 2024 with 28K miles. The…read morevehicle came with a 1-year 12K mile certified pre-owned warranty and an extended Gold Warranty. Within a few months, the AC started blowing cool air at the end of the summer. The following summer it was brought to Berlin City Toyota for service and diagnosis of the AC issue. The dealership ended up charging $500 to evacuate, re-fill and put dye in the AC system. With warmer weather approaching, the AC again started blowing cold air. In order to prevent my elderly parents from being taken advantage of, I called the service manager (Nick) ahead of the appointment on Friday 5/8/26. I left a detailed message and Nick never returned my phone call. When my parents came to their appointment on 5/15/26, their service advisor (Jeff R.) convinced them to agree to have the AC system evacuated and re-filled AGAIN for $500+. This is why mechanics and service advisors have reputations for being dishonest - because this was incredibly greedy and dishonest. I called and asked to speak with the service manager again but was instead transferred to the service advisor. I told the advisor that we did not want the system evacuated and filled again and that they needed to focus on finding the leak - which they did. The leak was coming from a seem of the condenser. I once again I asked that Nick, the service manager call me, and once again he did not call back. The advisor, Jeff R., went on to quote my parents $1,600 to have the condenser replaced and the system evacuated and re-filled again. He explained that it wasn't covered under warranty because the damage "must" have been external. Keeping in mind that their own photos of the condenser, which is in their estimate/service reports shows no punctures or bent fins. This is what happens when you go to a dealership and work with an advisor that genuinely have no interest doing what's right for their customer. Instead their incentive lays with trying to earn commission on full-price services. This car was under warranty when the AC system developed a leak due to manufacture defect (not external damage) and is still under extended warranty. Unfortunately, Berlin City Toyota doesn't have the moral compass to do what's right for their customers and you can't get a call back from the dealerships service manager.