I've come here off and on for years. Generally really nice…read morestaff. Decent price. You need to go in from behind Dunkin's. There are peak hrs of the day so if the line is super busy you can try back later. I think it's like 10-15 minutes per oil change though. They clean your windows for you which is a nice gesture. The building itself is nice. A couple of chairs to wait in. There is a drink machine, but truly just go to Dunkin's before you go it's right next to the store. There is usually a complimentary paper to read while you wait which is a simple but nice treat. Stop in and give them a try.

My oil leaked all out of my car after they changed it. They were negligent! The staff was friendly…read morebut come on....get it right

I've been going to these guys for years and, honestly, I'll never go anywhere else for my car…read moreissues. I get my annual inspection here, I get my new tires here, but most importantly: I get things fixed here when other mechanics have messed something up on my car. Which has happened three times in the past two years! The most recent example: an auto body shop didn't put all the lugnuts back on my tire, and they didn't tighten the lugnuts they did put on after working my vehicle. I drove around, unaware of this, for weeks. When I went to get my inspection sticker, I recreated the strange noises coming from my tire (SIDE NOTE: they never laugh at me when I do this; I've seen other customers do it to them too ["thump, thump, thump" or "SCREEEEE"] and they take it very seriously). When they looked, they were appalled. They tightened lugnuts, added lugnuts, and checked my alignment for free because of how dangerous a situation it could have been (like... I was miles away from my tire falling off my car). When they told me (multiple times) my car was safe, I believed them. I always believe them. They have never led me astray. They're reliable, competent, considerate, friendly, patient, and have great senses of humor. One time I had to have SO MUCH work done on my car, they didn't want to say how much it would cost out loud so they wrote it on a paper and slid it over to me like we were in a movie. I've been offered ice cream, coffee, rides if I needed to be somewhere. But most importantly? I've been offered the best of humanity. (Nearly every single time I'm here, an elderly person stops in to ask if they could put air in their tires. And they do it immediately. For free.) Thanks for making me (and so many others) feel seen and heard, folks! Your customer service is unlike any other.

I broke down outside of the facility. It was a major repair that they'd warned me about. They got…read moreme in and out, SAME DAY, at an more-than-reasonable price. I'm still in disbelief. It was fu*king awesome. Can't say enough good things. Not that it matters but I'm broke and I need my car- I've been fighting cancer for a bit and my son is graduating high school. They turned a crappy situation into not-so-crappy and I'm grateful!

Justin was great! I took it in for a brake flush. He saw that it was just an electrical error. He…read morereset it. Best service!

Oil change cost was outrageous…read more Had them do inspection. Failed on three counts. Legitimate. Came back a week later with all three remedied. They would not give me a sticker unless I gave them a paper they gave me a week ago that listed deficiencies. The page they gave me was a copy. They had the original. I did not have mine. They said they would give me a sticker if I gave them another inspection fee. Went home, found the paper, brought it back the next day. I sat in the waiting room for almost two hours, watching vehicles that arrived after me being taken care of. Mechanics eating lunch for 20 minutes while I am waiting. It would take 60 seconds to see that there are new tires and new blades. They pull the car in. They stand around for 20 minutes doing what appears to be nothing. Two hours. Unhappy.

I hadn't used Autowerks in 10-12 years after buying SUVs from them; however due to the increased…read morelabor costs and overhead costs BMW passes on to the consumer, I decided to try Autowerks again. It was a great experience: convenience of a loaner, on-time service, honest review of service needed and what should be done soon. The difference being that the dealer seemed to upcharge on what is needed and what coud be done. Their overhead charges and labor costs were extreme as well. That said, Autowerks charges a fair amount on labor and additional "Phantom" time did not appear on my bill. Give them a try.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

The first time i went to bernies i was treated very kind bernie was the one that helped me knowing…read moreI lived in my kia with my dog jake.Each time I went there I never hafd a problem theyre the best.Now that ryan has taken over its also very good ryan learned almost everything from Bernie.Cant say a bad thing about them.thanks ,Roxanne Amero

My car's electical system died and I was unable to use the car. This repair was something the…read moreDealer ended up having to repair. Bernie was straight forward with me and I trusted what he said. I felt that I was treated very well, I have no car knowledge and I understood the issues with the car. Bernie was very pleasant and understanding. I highly reccommend this garage!

I been going there for 12 years, it is a first come first serve basis. He is very honest I go there…read morejust for a sticker I have no problems with him. Have some patients people. Some of you people are rude,I had people come and be rude with me they think are before me. I go in sign my name on the paper and go back out and sit in my car. So they think they are before me.

Always good , honest and reasonable prices on minor repairs. I have been going thier about 15 yearsread more

Brought my car in for a sound that my other mechanic couldn't identify. VIP quickly found out what…read moreit was, called me to tell me my options and pricing, and got it fixed within a couple hours. Straightforward, friendly, and dependable!

if i could do no starts I would. they initially quoted me $1200 at the Yarmouth location went to…read morethis westbrook one and it was instantly $1400. Then was told that it was gonna be like 3 1/2 to 4 1/2 hours of labor. dropped the car off it at 10 AM. And explicitly told them I'm at work down the street i need this car back today. "no problem". four hours later They never attempted to call me. It's 445 now and I'm the one who had to call them twice just to get the answer that they're gonna keep my car overnight and they didn't have enough time to do it The car now and being told has to stay overnight completely fucked up my schedule only a discount of 120 bucks when the Uber one way home is $100. This place is a scam Cameron the manager will do everything to gaslight you into thinking they care and they do not. They will rip you off. They will charge you the absolute most that they can and they will not get it done at the time that they tell you. stay as far away from this piece of shit place you can.