Above and beyond! I am writing this review almost a year…read moreafter buying a 2007 Volvo XC90 I thought I would let a couple months go buy to see the quality of the pre-owned vehicle and if anything happened how would they react. They have been wonderful! We worked with Kayla Vigue (She rock's) from the first meeting she was laid back and easy going. We had our three kids with us she grabbed the key's and an Otto toy then let us go for a test drive with out any pressure or sales talk. The negotiation process was smooth, I had a trade in they gave me a good offer on that and thew in some extras at my request. Spoke to manager he was nice and sincere made eye contact and introduced himself to my whole family kids included. So purchase experience was great!!! Fast forward 3 plus months. We had an issue that was wear and tear related, by this time the used warranty had expired I called to see if they could give me a deal on the work. I spoke to the service manager he said he would talk to the sales manager about it. I get a call telling me to bring it in to get an estimate, hoping they would discount the labor rate I bring it in and they took care of everything. They set me up with a rental car and treated me like I had purchased an $80,000 car. I had a mechanic friend look at the car before he was telling me it was going to be over $1,000 then after and he was amazed at what they did going beyond what he estimated. I cannot say enough good things about the team at Bill Dodge Pre-Owned Super Center. I will always look here first when shopping for a car. Names to remember Ryan Williams Manager Kayla Vigue Sales Tim Bryant Service I added the name because buying a car can be so stressful we spent 4 months shopping around and were really mistreated by other dealerships. These three were a blessing every step of the way (Yes I used "blessing" when talking about a used car dealer).

I made an appointment a week prior with VIN number year make and model. When I arrived they checked…read moreme in. About 40 minutes later I was told that there was nobody experienced enough to work on my car after I drove approximately 200 miles for this service, approximately $60 in gas plus a lose of a days pay. What they told me next was it was the scheduling departments fault and the service manager told me he doesn't expect his mechanics to be knowledgeable working on a car like mine. So at $189 per hour you don't have to have the experience to work on a vehicle of that age and make an appointment to do the service to really disappoint a customer? WTF!

This is the second time I've bought a car from Carmax. I love the people at this location. They…read moremade me feel very comfortable, they were very knowledgeable. I would highly recommend anyone who's looking for a car go here.

Felt we were victims of a bait and switch operation. We had a convertible which the top didn't…read morework, and we included in that in the detail we put in online. We received a $2600 offer. We got there, and they knocked it down to 1500 as they said, we never told them the top didn't work. We drove 120 miles round-trip for that!

My wife and I have been going there for years and both of our cars have some age and mileage on…read morethem. Horsepower always been there to help, the nice thing about them they will tell you what you need to repair your vehicle and what's coming up for repair. They never try to oversell or pressure you. Always great Service and at a great Price along with great People, so the next time you are in the area stop in and say hello to Bonney and Bob and Steve. They will treat you Right.

We are very satisfied with the work done to our service van…read more We really needed a brake job, on a tall Transit van, Stopped in because they are next door to our new location and have a high overhead door. The estimate was accurate, communication was very good with other issues found while working on it, the van was returned on time and cleaner than when we dropped it off. This was our first experience with Horsepower, we found them to be very professional, knowlegeable and accomodating. thank you

My disabled sister and I went to Youngs to look at a vehicle for her and they had just the right…read moreone. Steve Jr and Sr took good care of us both before and after. We can highly recommend them they honestly want to find and sell good used cars to their customers. That's not easy to find these days.

READ THIS BEFORE HIRING A DETAILER!!!!…read more Ive used a company in Cape Elizabeth not long ago I was so unhappy with the job they did and at $275 It so dirty. That experience almost made me not want try anyone else. Lucky for me I stopped and talk to the owner Steve at Young's Auto. His direction to what I needed was flawless. His price was comparable, and trust me, Pay extra and have him buff out your headlights. They now look brand new again. I'm not gonna lie my truck was a disaster, my carpet disgusting but Young auto made my truck look like it just rolled off the lot. #doublebuff

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

My mechanic told me that my sliding door and transmission issues were covered under an extended…read morecustomer care package so I brought my minivan into Berlin. When you walk into service office, none of the many men at desks there look up from their computers and offer assistance. I waited 10 minutes for someone to give me the time of day, and they just said "you good?". I left my car for for maintenence, and it was there for almost two months. Only once did a rep text me to say they hadn't forgotten about me. I had to get my EZ pass from my car and it took them 1.5 hours to locate it in their lot- they had me roam the lot for 30 mins looking for it myself. They finally called me yesterday to say it had been fixed. I picked it up (after again waiting for a rep to look up from their desk and give me the time of day- alas, I waited awhile and finally got another "you set?" as if I was standing here for kicks. Drove my car home and the sliding door in fact was not repaired. Berlin Toyota has terrible customer service and terrible professional service. Still have no idea what the status of my car is, but hope that after all this, I never have to go back. I will look to a different Toyota dealership in the future. This one seems to be a joke!

Just had some folks over for dinner last week and they purchased a "new" used car from Lee Auto…read more The car has been an absolute lemon and they cannot get anyone there to work on it. $40,000 for a disaster. And this was not an insignificant expense for my friends. They saved and sacrificed to purchase this car. I recommended that they call the state for help. Coincidentally, I saw Adam Lee out on his Hinckley that same evening puffing on his cigar. What an absolute jackass.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

I was very fortunate to find LexConnection. My Lexus radio system was not working properly for over…read morea year. During that time I took my car to a Lexus dealership in an effort to fix the issue. They looked it over, installed updates and charged me for their services but on the way home from the appointment, the exact same problem recurred - nothing had been fixed. I subsequently called multiple businesses who stated they did not/could not deal with the Lexus audio system. That's when I found LexConnection. One of the team members - Cody - reassured me that they would be able to find a solution and scheduled my appointment. When I dropped my car off, the problem was quickly diagnosed: I needed a new radio control unit. Cody made numerous phone calls - both to dealerships and to used parts suppliers - in order to get me the best deal on the necessary part. He then called me and laid out my options. When I dropped my car back off for repair, LexConnection provided me with a car rental and kept me informed along the way. I've had my car back for almost a week now and the radio works perfectly. LexConnection made the entire process such a seamless experience and I am so grateful. I would 100% recommend this business to family and friends.

We have taken our Lexus and Toyota vehicles to Lex Connection for many years. The lobby is clean…read moreand comfortable. They always have drinks and candy for those waiting while their repairs are completed. The staff is knowledgeable, professional, and very pleasant. Having no mechanical knowledge myself, they go to great lengths to make sure I understand necessary repairs. The cost is ALWAYS significantly less than dealership prices.

called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire