I had a genuinely awful experience with this dealership. I bought a used car that broke down in…read moreless than a week. What followed was nearly 30 days of the car sitting in the shop during the first 30 days of ownership. The biggest issue was that they kept diagnosing and fixing things that were not the actual problem. Each time, I was told they had found "the issue," only for the car to still have the exact same problem. Multiple parts were replaced unnecessarily because they misdiagnosed the problem repeatedly. At one point, the car was marked as "repaired," I had it back for about 10 minutes, and had to immediately return it because the issue was still there. What made this worse was how it was handled. I was told they could "take away" paying for the damages, and was also told "if you bought it anywhere else you would have been screwed already." This came across as a threat rather than customer service. During this same situation, I was also pressured to purchase a warranty, even though the car failed almost immediately after purchase. While they said repairs would be covered, the entire experience was disorganized, stressful, and time-wasting. I paid for a car I could barely drive, lost transportation for weeks, and had to constantly chase answers instead of being given clear communication. This situation showed poor diagnostics, poor quality control, and a lack of accountability. I would strongly caution anyone considering doing business here.

Sketch business with money hungry owners. Still have 3 years on the loan but had to junk it. After…read moreneeding thousands of $$$ of dollars of work. We stopped using them to do the work due to their mechanics' incompetence. They say a "neighborhood garage" but sell junk cars. They told us they fixed our concerns before purchasing, but that was a lie. Sonja also tried to get us involved in that PPP scheme by asking us how many employees our boss employs. When I explained that my boss was rich enough, and his business was not affect by the pandemic. Her response "doesnt everyone love money?" Then proceeded to hand me a business card with her husbands name on it and told me she would give me a little off the top for my troubles. We should have known then. It's also not an accredited business through the BBB. I don't even know how they are still in business. I have uploaded a photo so they can't claim "I was never a customer". Do not support these money this awful business.

If I could give zero stars, I would. My car was towed by Bobs Auto, and the entire experience was a…read morenightmare. The staff was rude and unhelpful, the fees were outrageous, and the process to retrieve my vehicle was unnecessarily difficult. They also removed my debit card from the vehicle which seemed like they were doing it to hold against me. The owner continued to swear and was very unprofessional. I was charged storage fees for the two days they were closed and was told I should have left a message. Nothing on their website says to leave a message when closed. This place is an absolute scam job. I understand towing happens, but there's no excuse for the lack of professionalism and poor customer service. If you have any choice in the matter, steer clear of this company!

If you call with a question, but they don't feel like answering, they don't call you back. Not…read moreprofessional at all.

We traded in our 2010 Tacoma for a 2026 GMC Canyon and couldn't be any happier. Our salesperson…read more Brayden, his manager Dave and Joshua in finance are all top notch professionals to work with. We highly recommend Weirs GMC in Arundel ME.

Took my son's car there for a battery sensor issue diagnosis and inspection. The inspection showed…read morean oil leak but they couldn't determine the source. So we dropped it off in the morning, received a video from the technician and hour later determining the source as the gaskets around the oil pans and some hoses. Despite leaving 4 messages we never heard from them. My husband showed up and they had miraculously found another leak whkch would require them to remove the entire engine to repair at a cost of over $4 grand. Mind you the technician on his video never identified this leak. Needless to say we spent $400.00 and they fixed nothing. We will never be using this dealership again.

Honest, fair mechanic after another in town tried to scam me. Half the police and dispatchers take…read moretheir business here, to me that says something. So thankful to have a trustworthy mechanic in town where I can get oil changes, brakes and tires done. This place is extremely busy and it takes persistence to get through by phone but it's worth it! Just had brakes done on one axle, I'll be back soon enough for the other!

Josh and Brian are two of the best guys that I know. They…read moreare the only mechanics I trust in Sanford. They have always worked with me, squeezed me in and go above and beyond. I feel bad for Josh who has to deal with the entitled narcissism that exists in society today and people with their demands. I've never once seen him rude or even remotely unprofessional. Best garage in town.

Our pick up truk's tranmission blew while we were on vacation in Wells ME. We had the truck towed…read moreby AAA to Presision Transmission and Auto Care at 809 Sanford Rd in Wells. David looked at our issue on the same day the truck arrived at his facility. He explained things and gave us an estimated coast and told us it was our call. We we elected to have the work done based on his reputation. We made the right call, the price was in the same ball park, no surprises and the large job was completed in a timely fashion. Dave and his staff were so professional and friendly. My truck was repaied , he gave me advice and a print out with all the info on this job. The truck runs awesome. Not being from Wells I was a bit worried, but David put those worries to rest quickly. Precision Transmission and Auto proved to be an honest family run business, AAA approved too. Very good people work there.

Arrived from NY with brakes grinding. Dave & team looked at same day & replaced back brakes for a…read moregood price & called me next day to pick up. Friendly, professional & very reliable. I highly recommend! Patty Vassi

The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

Will never go THERE again.Owner has the personality of ...a fart! A shop full of signs " my shop,my…read morerules"..I went for just an inspection,accidently,referred to it as needing a sticker,where he quickly corrected me,upon failing ( major issue of a license plate lite out) I asked a yes or no question,he answered in a paragraph, a hundred miles an hour,didn't understand a word but couldn't wait to get out of the control freaks shop!! Pouring rain and he's got my windows down!!

stay away!! rude & unprofessional! I had my tires rotated last evening at another business & they…read morerated them @ 80% yet Jim's Sticker shop failed them today upon inspection. I also caught David , the irate employee pulling at my rear quarter panel to loosen it (I had just put my beach chair in the trunk & it was fine). Both the owner Mike & front desk David were extremely confrontational. I have a ZERO review to input.

Excellent service. Reasonably priced. Their Express Service is very easy to use. The staff is…read morefriendly and informed.

They seemed good until they weren't…read more I purchased a 2020 Impreza, former lease, in 2023. It looked showroom fresh when they showed it to me. It passed inspection for the first 2 years, and I had undercoating put on it. Now in 2026, with 53000 miles on it, it wouldn't pass inspection, because oil from a gasket leak was dripping on the exhaust pipe. When they showed me the undercarriage I was shocked to see how much rust was on it. To make matters even worse, they wanted over $4,000 to fix it! I emailed the original sales person with my problem. 5 days later they wrote that the email had gone into their spam section. I still owed $10,000 on my loan and the car was only worth $10,000, so I had nothing to trade in at the new dealership I went to!