I've been coming here for years and have always had a great experience. I'm fussy about my car and…read moredon't like leaving it at dealerships where I can't see whats going on. This Prompto checks everything and has been honest with me about air filters, which other service centers have tried to sell me when the filter is fine. I've been to other Promptos which have been ok but this Biddeford shop has always done the best job. The traffic pattern to get in and out can be tricky, but I have found it is well worth it. Faster and priced better( I get all synthetic oil) than the dealerships.

Been going here for years. Always fresh crisp oil. Always quick. My car hasn't blown up so I know…read morethis place is good.

Had new brake pads and rotors installed on my Jeep Wrangler. The job was done fast and at a price…read more40% less than the dealer wanted. The new brakes are working great and I'm happy! Guess I found a new place to service my jeep as VIP performs many services, at much lower cost than the dealer does. Thanks VIP!

I called on Sunday and was given an appt for Monday to change a light bulb in my jeep. Everyone one…read moreI spoke to was pleasant and very accommodating. I thought the pricing was very reasonable and I was in and out quickly. I would definitely recommend them to service your car. I can't remember the women's name that I dealt with this morning but she was very friendly and helpful.

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

I have been taking my cars to Joe for close to ten years., I was refered to him by two different…read morefriends and I am very grateful for their referral. Lori at the desk always greets you with a friendly smile. The work on the car is always thorough. The prices are fair and transparent. Should you wait while they work on your car you will be confortable in a very pleasant room with the coolest aquarium in Maine!!

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

Came in for a tire rotation. Talked me into an oil change too. Price was fair so waived the…read more rotation fee. Picked up the car.... noticed tires weren't rotated. Went back in and asked. Had to look it up and got the "oh by the way we didn't as you need two new front tires." Why didn't you call and tell me that when you had my car? Ordered two to be serviced later that week. Four days later my coolant light goes on... I got an oil change the levels were supposed to be checked so I called them up. We can't be sure why your coolant light is on so it'll be $175 for a diagnostic test. So I go and buy some additional coolant and have somebody that I know put a little bit of it in and lo and behold, the light goes off.. needless to say I never went back for the two new tires. Step up Saco. 2018 Volks Tiguan.

called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Jordan and the team are fantastic. They made me feel like they really cared and wanted to help me…read morefix my car in the most cost effective way possible. I would definitely recommend Sullivan tire to my friends, but also I remain a loyal customer because of the quality service they provide.

My significant other went to get a sticker on her car and mentioned she was going to get a vanity…read moreplate later this year. The brainiac told her he couldn't give her a sticker because she was going to change her plates months from now. Think about that. I guess every one of us that were forced to get new plates this year have invalid stickers according to this guy.

I recently moved to Maine and registered my vehicle today. I then proceeded over to the Sticker…read moreStation to complete my Vehicle Inspection. I have never been to this location before and pulled in front of an open bay. There were three workers standing inside and all of them just stopped talking and started to stare at me. I then exited my vehicle and walked up to the open garage and said, "Excuse me gentlemen, I am here to get my inspection sticker, I just registered the vehicle today." One of the gentlemen put a cigarette in his mouth and then proceeded to tell me, "First of all you can't park there, move your vehicle where you see the other cars." He then started to walk out of the back door of the garage bay as he finished giving me instructions. "Then grab your stuff and wait in line like the rest of the people." There is no need to be so rude. If I knew the process then I wouldn't have asked. I left the car running so obviously I am not going to leave my vehicle in front of the garage. I was polite when I asked the procedure, the least you could do is give me the same respect back, take the unlit cigarette out your mouth and look at me when you are giving instructions instead of walking away. That was all I needed to experience so I left and went to another local shop. It is just not necessary to treat people this way. If I could give negative stars I would.

We were 1000 miles from home and desparate. He could have taken advantage of us, but he didn't. He…read morewas honest, fast and did exactly what we needed. Thank you!

From the owner: With over 40 years serving the Kennebunk area Mark's Garage will do more than just fix your…read moreautomotive issues! Our professional team will also advise you on ways to save time and money in the future (no obligations). Our services are done by a staff that is professional and knowledgeable. Our team is ready and qualified for any challenge your vehicle may offer.

Great customer service, I had dropped my headlight cover in the bay and while servicing my car,…read morethey got it out and removed the temporary cover I'd made and replaced it.

For the love of god don't go here. If you want your next tire rotation and oil change to cost over…read more1,000 then go for it. I have presented these people with direct proof how their incompetent technicians cross threaded and over tightened my lug nuts. Resulting in damage to a wheel bearing and multiple studs. They're doing everything in their power to not pay. They offered $200 out of 1000$ worth of damage for "good customer service." This place is garbage. Not worth it. They have no integrity in their services. go anywhere else. Some place that will atleast back their work and not make you fight for damages caused to your new vehicle. All this because some idiot can't change a tire. Absolute joke of a place. Mind you my car is serviced regularly at Ira Honda and was only purchased a year ago. It just received a state inspection. It is very regularly looked over so there was zero issue before. But I made the stupid mistake of stopping into this location for a quick service. Take your money elsewhere where.

I usually go to the VIP in Saco but when I typed in Saco it came up to the Biddeford…read morestore. The workers are all very helpful and kind. Sometimes I have to return but the problems usually get resolved.

I went there a few days ago and purchased 4 new Goodyear tires. As I left, and jumped on 95 south I…read morenoticed my vehicle was shaking. Ok, thinking maybe the highway, however the pavement was new and smooth. It was so bad I had to find another VIP TIRE company. The VIP in Biddeford did not balance the brand new tires appropriately!! The manager of the VIP store re balanced my new tires, PERFECTLY. Stay away from Biddeford Maine VIP TIRES