Excellent service. Reasonably priced. Their Express Service is very easy to use. The staff is…read morefriendly and informed.

This was the best experience I have ever had with buying a car. There was no haggle, no pressure…read more Doug and Vinny were both super understanding of my needs and situation. They were able to find the perfect car for my twins who are new to Maine. We now feel very comfortable in a safe and reliable vehicle and I will tell everybody looking for a new or used car to check out patriot Subaru!

On vacation in Maine for two weeks and 2nd row rear seat release latch on our Kia Sorento broke…read morewith the third row seats stuck in the open position. Panic set in... how are we going to bring everything back home without all the rear trunk storage. This morning on the way to Funtown right next door to the Kia dealership, we swung into the dealership and service bay. These guys (Steve and Todd) were fantastic. Todd came out looked at the problem, fixed the problem and went a step further to ensure we didn't create another problem. No appointment, but they helped us out and got us out of there within 15 minutes and on the Funtown. Thank you!!! Scott

We checked out Prime Kia as we were working our way through the new car dealers in Saco. The sales…read morerep had only been working there for about a week but couldn't have done more to help us. He quickly found the answers to anything he didn't know and was a pleasure to work with. We liked him so much that when we couldn't find anything we liked, we asked him if he could grab a car from the connected Nissan dealer for us to try. We found a few horrible sales people at other dealers and wanted to stick with the guy we had if we could. I think he's going to do well even though we didn't find anything there that we really liked.

I have been using this building for sales and service for over 10 years. I wouldn't think of going…read moreelsewhere.

My car buying experience was seamless, easy, and zero stress. The entire staff beginning to end…read moremade it an ease! Looking forward to working for any future maintenance or cars. Highly recommend!

Great service department Great sales also with fair honest…read morepricing. ********************************************************************************************!

Friendly service. Great communication. Trustworthy. So much better than my previous experiences…read moreelsewhere.

Purchased my certified Land Rover Discovery from here in May of 2022. I started noticing…read morea very sporadic issue with the vehicle which resulted in some visits to the service department. While the problem was a bit unique and caused some frustration for all parties I couldn't have been happier with the diligence and patience I received from this amazing service department. Brian, Joel, Lisa and the techs all listened to my concerns, worked on identifying the problem and found the solution to remedy. Communication was top notch and felt they were truly invested and getting my car safe and me happy! I would Highly recommend this team at Land Rover Scarborough!

What a wonderful experience. Debbie F was so helpful right from the start. Smoothly finding the…read moreright vehicle to take test drive, and then helping me sort through what Is important to me. I never felt rushed or pressured, and they have a fabulous selection to choose from. It was also easy to see that this this dealership displays a real commitment to the community, which I always appreciate. On top of all that, these vehicles are even more beautiful in person than they are online. That holds true for the driving experience too! The whole package really is the perfect blend of comfort, beauty and performance. It makes it very hard to resist. I will have to visit again soon. One year out and I am still loving my vehicle. No problems whatsoever. Performance, luxury and since service is included it has cost me virtually nothing to maintain . I like that.

Staff was very honest during the entire process. We purchased our daughter her first vehicle and…read morethe staff assisted us greatly. They made it extra special by letting us borrow a nice big red ribbon to put on the jeep! If im ever in the market for a jeep, jacks will be my first stop.

Great mechanic, service desk, and great shuttle service to surrounding area. No charge to…read morerebalancing of new tires.

The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

I echo the reviews of this dealership. I have called, emailed and left voicemails about a vehicle…read morefor sale on their lot. No response at all.