I have nothing against the store itself but was appalled by the young employee with the bad…read moreattitude. not only did he have a bad attitude, but he was wearing a large silver chain and a "Let's Go Brandon" shirt. such a turn off and we went elsewhere for our purchase. the other employees were wearing shirts with the company logo. why was this young kid allowed to look and act so unprofessional?

Jeremy was super helpful and friendly all around. I would definitely come back to shop at this…read morelocation!

Get new management !!!!! Unprofessional and immature…read moreemployees. Not knowledgeable, need to be trained on service and product.

On vacation in Maine for two weeks and 2nd row rear seat release latch on our Kia Sorento broke…read morewith the third row seats stuck in the open position. Panic set in... how are we going to bring everything back home without all the rear trunk storage. This morning on the way to Funtown right next door to the Kia dealership, we swung into the dealership and service bay. These guys (Steve and Todd) were fantastic. Todd came out looked at the problem, fixed the problem and went a step further to ensure we didn't create another problem. No appointment, but they helped us out and got us out of there within 15 minutes and on the Funtown. Thank you!!! Scott

We checked out Prime Kia as we were working our way through the new car dealers in Saco. The sales…read morerep had only been working there for about a week but couldn't have done more to help us. He quickly found the answers to anything he didn't know and was a pleasure to work with. We liked him so much that when we couldn't find anything we liked, we asked him if he could grab a car from the connected Nissan dealer for us to try. We found a few horrible sales people at other dealers and wanted to stick with the guy we had if we could. I think he's going to do well even though we didn't find anything there that we really liked.

Helpful and communicative. could have charged me a lot for something that smelled bad and i thought…read morewas the heating system, but found out it was just a cabin air filter. honest and fair and called me when it was done.

I've been a loyal customer of Lou's Service Center for several years, bringing multiple family…read morevehicles here and spending several thousand dollars on repairs. In the past, I've given them 5 stars for their honesty, good prices, and quick service. Unfortunately, my recent experience has been extremely disappointing. One of my vehicles developed a leaking radiator, so I called them on a Wednesday. Their voicemail instructs you not to call repeatedly, as they will return your call -- but three business days passed with no response. When I finally called again, the same person who had helped me before was rude, unprofessional, and even hung up on me. This is not how long-time customers should be treated. My car sat for three days while I waited, and they couldn't even call back to say they were too busy to take the job. It feels like this small shop has grown beyond its capacity, especially during the busy summer tourist season. If you need a one-off repair and they have time, you might still get decent prices here. But if you're looking for a reliable, long-term relationship with a shop that values customer loyalty, I can't recommend them anymore. Sadly, after many years, they've lost my business.

OK it is Friday 4:45 PM looking to trade in my late-model vehicle and I am unable to even get the…read moreattention of a sales person. Prime Dodge Jeep Ram must be getting all the government cheese because they're sure as heck not trying to sell cars or trucks or SUVs

I'm furious. Bought a 22 Highlander 2-3 months ago and was told the vehicle had been gone through &…read morenew battery had been installed. Was having starting problems so tried making appt via chat, but had problems logging into app so called and was told it was the hybrid battery. Well, that's a far bigger issue than replacing battery. I assumed they got that from the app, which has vehicle condition, so I got up at 5:30 to make it to 7:30 appt... 2 1/2 hrs later, I'm told it's the vehicle battery. Great, something so could go to Napa & buy. I went in because I was told It's hybrid battery -- NOT!!!. And despite being told via txt they could take care of app login problems, at service, they tell me they can't. A real waste of my time. I feel like this place has a bunch of liars.

Poor communication. Even WORSE customer service. Was told part was going to be in upon arrival of…read moreour appointment. Numerous phone calls were made to make sure this was going to be the case. Gave them part number and everything. Drove an hour and twenty minutes to be told they don't have the part. Waste of my time. Waste of my gas. Now I have to come back yet again when my work time is not in the way and drive another 2hrs and 20 minutes round trip to do what I was told was going to be done during this appointment. Again, we did our due diligence at every angle to make sure this appointment would be handled properly. Wont be back. Straight up lied to. Don't trust Ira Toyota

We were traveling through Maine with a large motorcoach and a tow dolly. The tow dolly tire…read morepunctured and shredded on the Maine Turnpike VIP was able mount and balance new tires in a few hours once I presented them with the wheels. Arnold and team were excellent and said exactly what was going to happen and it did. Other tire stores in the area put me out days which was not going to work. As a business owner I was impressed with the attitude and customer service at the Saco VIP location.

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

Roy's has always been a great place to get used parts and always willing to help you out anyway…read morethey can .I called a month or so ago and asked jason if he would be will to donate a motor for my sons project at his school and jason said no problem thanks again jason and Roy's auto salvage

From the owner: Local small family owned & run Auto shop. In business over 20yrs…read more Offering junk removal, new and used automotive parts & tires, light mechanical work.