DO NOT RENT FROM INVITATION HOMES. If I could give them negative stars, I would. Our experience with Invitation Homes has been so frustrating, especially at the end of our lease. They charged us $417 for pest control because rats were in the attic from roof access (clearly the landlord's responsibility). But instead of taking ownership, they blamed us because of dog food and a temporary doggy door when we were dog-sitting even though the rats were found in the attic. We trimmed the trees ourselves and the rat problem disappeared. That should've made it clear this was an external issue, not a tenant-caused one. To avoid a late fee, we reached out to them multiple times every day for two weeks before rent was due & still ongoing now, 3.5 weeks later, trying to resolve the charge. We explained the situation over and over, and finally said we would pay the pest control fee if they removed the late fee, since we were actively working with them to resolve it. Instead of responding, Birtnee Gallardo emailed us an eviction threat. We've already submitted our move-out notice in March and are leaving next week, thankfully. This company doesn't listen, doesn't communicate, and doesn't care. We've tried to resolve things respectfully and were met with silence or threats. If you're thinking about renting from Invitation Homes, seriously reconsider. You'll get ignored when it matters, then punished for it. read more

Great home in a nice area. But a bit pricey Make sure to find a good home.......... Thank you read more

Juan ramos came to fix our restroom there was a leak he was very quick and efficient. Very respectful thank you!

Ryan the technician came to do a task and he was fast and very knowledgeable at what he was doing and I forgot to mention a leaking faucet in kitchen and he fixed that problem really fast ... Thank you Ryan for your great work I highly highly recommend him for my service read more

Update: Despite numerous direct and public messages promising updates from management and ensuring that the house would be secured, nothing has happened. No updates from property manager, the mess left by the intruders is still there and the house remains unsecured. read more

Update: I don't care for canned responses. Another neighbor has already spoken with management yet here we are - unsecured blight. I also found out they own another home here too. House used to have a gorgeous front yard but now it's just weeds with junk. Invitation Homes has been notified of their empty house being used for an illegal party. It's been 5 days since I reported this and nothing has been done. This house is an eyesore with party trash on the front yard and dead grass all over. You buy these houses to rent out and do NOTHING to take care of them. read more

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Fabian Diaz was incredibly helpful in assisting me with my issue of not being able to login to my account and pay my March rent payment. Fabian went above and beyond to help me out and took his time to figure out the problem for me. He deserves to be commended for his service and his support. Thanks Fabian!! I appreciate you very much. read more

Frieda - Leasing Specialist Frieda was incredibly helpful throughout the entire process, always keeping me updated and guiding me with clear, timely information. The self-tour option is fantastic -- it gave me the space to explore the property at my own pace and really assess every detail. The house itself is great, and the overall experience was seamless and stress-free. I felt well-supported from start to finish, making this a standout leasing experience. Overall great price just what our family can afford If you're considering a property tour, Frieda is the person to work with for a smooth, informed, and positive process. read more

They a scam waste ppl time and ask for a security deposit over 2 thousand in 48 hours without even seeing the property in person the people they hired for the company is rude unprofessional over the phone and after being approved they are misinformed tell you one thing and do another just to keep ur 50 dollar application fee no help at all I do not recommend anyone to go thru this company at all especially if u trying to rent from the the company of invitation homes in Palmdale ca 93551 worst experience ever!!!! read more

We were extremely impressed how quickly they came out to fix the issue. They were courteous and very professional. It did not take them long to recognize what the issue was, and they immediately resolved it within the timeframe. I would definitely recommend them with other service issues. read more

Terrible customer service and quality of the homes. I have had 50 service calls in less than two years. and my HVAC system is still not working properly after 1 year. They said things happen when I complained about how many service calls I've had. they truly don't care about their customers. read more

Jorge came to our house right on time and quickly fixed the toilet and garbage disposal. He was very professional and kind. Thank you for sending us such a qualified technician. read more

We rent from Invitation homes and have been very happy. Anything that breaks and needs fixing, they are very quick and reliable to repair it. read more

Ever since the search/application process, all staff at Invitation were rapidly responsive to every inquiry. The entire move-in process was very smooth, and Invitation made sure everything was seamless. When it was time to put in a work order, I used the app which is very user-friendly and whatever I requested, as long as they are responsible for it, Invitation sent contractors/technicians that handled them expeditiously and professionally. When it was time to move-in/move-out Frieda, Liz, Fernando, Edgar, and Jay (to name a few) really made the process as efficient as possible. The entire staff at Invitation Homes is exceptional, and they are all stars. They go above and beyond to make your stay as pleasant and possible. Elevate your home life experience with Invitation Homes! Highly-recommended! read more

Jorge was great today, he came in and fixed problems that wasn't even on my work order thank you

This review is a specific shout out to Frieda who helped my wife and I move into our rental home. She was communicative, organized, and answered all of our questions. I would message her and she would respond back within the next day, if not day of, and was really thoughtful. If you are fortunate enough to work with her when renting a home, then your renting process will go smoothly and stress-free! read more

I've been with this leasing company for about six months now, and overall I've had a really great experience. Everything has been super convenient and straightforward from the start. The staff is always friendly and helpful, and maintenance issues are handled quickly and efficiently whenever something comes up. The online portals are easy to use and very user-friendly, which makes rent payments and requests simple and stress-free. My only minor wish is that they offered multiple payment methods for rent, but I understand that's more of a technical/system limitation than a service issue. Overall, I've been very happy with them and would absolutely recommend them to anyone looking for a smooth, reliable leasing experience. read more

I have literally been looking for a home for two months and it wasn't until I met Fridea from Invitation homes that made my journey a lot easier . She been going above and beyond to find me a home in a nice area and spacious for me and my children . We have found me a home and I can't wait to move in . Thank you Frieda read more

I had a plumbing issue where water was squirting out of the main to the house. Invitation Homes sent a wonderful company, Armour Plumbing Company. Everything is fixed and we are so relieved. I have lived here for over 5 years and I appreciate renting from a company that listens. read more

I've been a tenant 12 years and they have been responsive and consistent . rent is reasonable for the current times .

Juan Ramos did really well. Came to my house to fix the shower door and a sprinkler system he went out of his way he had to make a run to Home Depot to make sure the sprinkler system was working correctly he came back in an efficient time and worked really hard he also fixed the window pan that was loose he found a new screw and make sure that the window was secured and he also came inside and checked anything else that may have needed to be done and he was really friendly and kind. read more

Been leaving here for 8 yrs never had an issue with anything every time I request a maintenance service it gets done right away! Every time Nicholas follmer the maintenance tech comes he makes me feel very comfortable the best personality ever! read more

Frustrating Experience with Invitation Homes - Not What I Expected Unfortunately, my experience with Invitation Homes has been far from smooth, and I've encountered several challenges since moving into my new home on 3-16-25. I hope that the company can review and improve its processes to ensure future residents don't have to deal with the same frustrations that I've faced. Call Center Challenges and Language Barriers: The reason for my multiple calls to Invitation Homes is due to added charges that have appeared on my account. It shows that I owe a Home Liability Policy Admin Fee of $7.50 and a Renters Insurance Home Liability Policy Premium of $1.14. I have submitted the proper documentation, as required, but I am still being charged. Before moving in, it was emphasized that renters insurance needed to be submitted with all other documents. So why am I being penalized for submitting the correct documents? I called the billing department on 3/24 and spoke with a representative. She asked if I could resend the renters insurance documents, but I explained that I had already submitted them prior to my move-in. She assured me that once I provided them again, the charges would be removed. I even received an email confirming that my renters insurance policy was received, verified, and approved on 3/24. Despite this, the charges still appear on my account, and the issue remains unresolved. In addition to the billing confusion, I've experienced language barriers during my calls. Some representatives have had difficulty clearly explaining issues or understanding my concerns, which has made resolving the situation even more frustrating. It's challenging to get the help I need when communication is unclear or misinterpreted. Call Center Challenges: Every time I contacted the call center, I was told that my concerns would be passed along to the "right team." Representatives from the local office, as well as Angelica on 3/25, Princess on 3/26, and Carl on 3/28, all assured me that tickets were written for the issues I raised. However, despite these assurances, there was no follow-up or resolution. No one ever provided clarity on when I could expect action or contacted me again to update me on the status of these tickets. It felt like I was being passed around with no clear resolution, which only added to my frustration. On top of this, I had interactions with Carl and Michelle who were rude and unhelpful. It's funny how the reviews for Invitation Homes online seem to have a common theme of positive experiences with maintenance services, but no gold stars for the call center, local office, or the Conservice team. It's as though the maintenance staff gets all the praise, while the call center and other departments seem to fall short every time. I can't help but feel that my experience with these areas has been far below expectations. Broken Trash Can Issue and Lack of Communication: Upon moving in, I discovered that the trash can provided was broken. I went to Conservice's website and submitted a trouble ticket for a replacement. On 3/20, I received an email from a representative named "Markie," stating that Waste Management had been contacted and that a trash bin replacement was scheduled for Tuesday, 03/25 between 6 AM and 6 PM. The email instructed me to place the trash bin curbside by 6 AM. I followed the instructions exactly, but by 7:30 PM on 03/25, no replacement bin had been delivered. I then wrote an email to Markie, explaining the situation: "I would like to bring to your attention that, in accordance with your email, I set out the trash can for its scheduled replacement on Tuesday, March 25, between 6 AM and 6 PM. However, as of 7:40 PM on the same day, the old trash can is still at the curb. Could someone please investigate this matter?" In response, Markie replied, stating that they had contacted Waste Management again, and CSR Vivek had advised that the replacement could take up to 5 business days after 03/25. This was completely different from the timeline provided in the original email, and nowhere did Markie mention this in the first communication. Had I known it could take several more days, I would not have wasted my time setting out the trash can at all. FTC Action Against Invitation Homes: I also came across a recent press release from the Federal Trade Commission (FTC) in September 2024, detailing actions taken against Invitation Homes for allegedly deceiving renters and charging "junk fees," while also withholding security deposits. As a current resident, this only adds to my frustration and concern, as it shows that these types of practices are not isolated but part of a larger, ongoing issue. Positive Experiences: Edgar from the Maintenance team did my orientation, and he was thorough, answering all of my questions and addressing my concerns. Jared from Maintenance did an excellent job in getting everything in working order, and I truly appreciate his help. read more

We love the home we live in and service requests are taken care of quickly and without hassle!

Worst experience renting with Invitation homes. I called about our stove/oven not working yesterday and they said the soonest someone could come look was in 6 days! The only "emergencies" are for A/C and heating. For someone who cooks majority of their meals with some kind of stove or oven ingredients this I would say is a huge emergency. I have two kids I need to feed and can't just keep ordering out. Very disappointed! I called back the next day and asked for an update on someone coming sooner, an asked for a 3rd party to come out, and when asked they said they would put a work order in and they would call me when the 3rd party received it. Why wasn't this done in the first place?? No consideration. Also not to mention this house we are renting , since February of this year, everything is in poor condition. All of our closet doors have broken since, the microwave handle is broken. The bathroom pipes smell like something is rotting in them. The backyard is garbage, they did not do any landscaping, and I'm not paying to get their backyard fixed. The list goes on!! Also little nails on the stairs sticking up that we have stepped on due to poor layout of the carpet. I can not wait for our lease to be up, thank God we only signed up for a year. What a joke !! Save your time and sanity and rent elsewhere. read more

after living in a home for 7 years, I chose not to renew my lease. I spoke with Hamilton Hanley and he said I would only be charged 2 months of rent since I gave my 60 day notice. Los Arreguin from the office decided to charge me an extra 2 months of rent as a cancellation fee for cancelling 2 weeks early. They are thieves. They are dishonest people who take advantage of good people. It's no wonder they got sued. Not a good company to manage your home. read more

More fees this month for an "exercise bike" smh Horrible people you are. Why not worry about true concerns, Homeless walking in our "gated community" especially at night. Next to our windows! They sleep in our tennis court and HOA won't be notified, But oh big NO,NO to my exercise bike. Y'all are pathetic. Will be participating in the lawsuit that has been filed against you guys, I hope I recover some of my money back! Bad quality of people in the office Bad customer service,they have moved yet again n still can get their business together. They are not here with good intentions. BBB has been notified, I won't sit quite any longer. read more

Service request are fulfilled in a timing fashion, and honestly haven't had any issues with the home. The neighborhood is very peaceful.

Nothing improved. They still charging me for something I had nothing to do with. You would think that they would work with me somehow but no. As far as payments they dont have a plan. They want you to pay the full amount on their portal. For example say i want to pay half my rent mid month to ease the stress. You have no options. Times are hard but what can u expect from a business who just wants to make money and not be understanding. I can gripe but eventually there will no resolution. read more

I have been very impressed with Invitation Homes in their professionalism and taking care of issues when they need attention. They treat me, the tenant with respect and do everything to make sure our home is great and the rental experience is amazing. Trumps our last rental experience by a lot. read more

This review is for the technician Joel Valazquez He had to come by to look at our dishwasher, which unfortunately needs to be replaced due to an issue. He was very caring and attentive, really took the time to listen to our concerns, and provided helpful feedback and a clear solution. Even though the dishwasher ultimately has to be replaced, he managed to get it working temporarily so we could still use it in the meantime. He was knowledgeable, kind, and efficient throughout the entire visit. We're very satisfied with his service and appreciate his professionalism and effort. read more

Everytime i request service they are here in time and very professional! If i have any questions i always get an answer in a timely manner

Id like to start off by saying the technician nicholas follmer did a fantastic job explaining to us the walk through process . Being it was the first time they do a walk through at the house.He was very professional and very thorough. the service he provided today was great! Usually calls between 8-12pm do take that time , I like how he showed up right at 8am did what he had to do updated some things and then was on his way. That opens up the remainder of our morning. he not only values his time but the customers time as well. If your boss sees this..give the man a raise he is awesome! read more

As property owner next to an invitation home find that they are irresponsible to items needing attention. There is a block fence separating the property and is progressively getting worse leaning due to the soil from the invitation property. I contact them to resolve this issue their reply is that they do not have the funds to repair. This can be a hazard if the wall falls and cause injury read more

Invitation Homes - Property Management Near Me - Glendale, California

Hi Invitation Homes, looks like you rented a house recently here in Fontana, CA. How can I tell? A ton of cars on the driveway, front lawn and sidewalk. Also, loud music that can be heard from down the street. Who can be contacted from your company to address this? read more

ZERO STARS -- My experience with Invitation Homes was nothing short of traumatic. If you value your money, mental health, and basic human dignity, stay far away from this company. I rented one of their homes in South Gate, California and it was, hands down, the worst housing experience I've ever had. This company is all about collecting rent and nickel-and-diming tenants--while completely ignoring any responsibility for maintaining the home or communicating with the people who live in it. Let me be specific: *- The heater and AC did not work for over six months. I submitted maintenance requests multiple times, followed up with emails and phone calls, and still nothing was done. No one came out to assess the issue until MONTHS had passed--and by then, I'd spent an entire winter and part of the summer either freezing or sweating in my own home. Their lack of urgency or care was beyond negligent. They never offered temporary solutions, alternate housing, or even a reduction in rent. I was literally left to suffer in silence. - Within four months of moving in, the stove, oven, and dishwasher all stopped working. I wasn't asking for luxury--just basic, functioning appliances in a home I was paying full rent for. Each of those issues required full replacement, which also took an unacceptable amount of time. There were weeks when I couldn't cook a meal in my own home because Invitation Homes couldn't get their act together. - When it came time to move out, they charged me $3,200, claiming I failed to notify them of my move-out date. I had emailed them multiple times with the exact vacate date, and I have receipts to prove it. Still, they completely ignored my communications--just like they did throughout my entire lease--and tried to hold me financially responsible for their lack of organization. I followed every protocol, but none of that mattered to them. What made it worse was the sheer imbalance in how they handle accountability. If rent was even a day late, I would receive a three-day notice to quit immediately. Yet when I emailed about urgent repairs or needed clarity on anything at all, I would be ignored for weeks or never get a response at all. Their priorities are crystal clear: get your money, and nothing else matters. Their so-called "Resident Services" team was useless. I would spend hours on the phone being transferred from person to person, each one telling me something different--or worse, promising to "follow up" and never doing so. It's a disjointed, faceless operation where no one takes ownership of your concerns, and nothing gets resolved in a timely or respectful way. Invitation Homes is the textbook definition of corporate greed. They don't care about providing livable homes. They care about collecting rent checks and punishing tenants for minor infractions while completely ignoring their own legal and ethical responsibilities as landlords. If you're considering renting from them--DON'T. You deserve better. No one should have to beg to have working heat, functional appliances, or basic communication. My experience was emotionally exhausting, financially damaging, and deeply disappointing. I wouldn't wish it on anyone. read more

We lease a house in Rialto, where the winds are very bad. The wind blew our fence down. I contacted Invitation Homes and that got back to me right away. within 3 days they set up an appointment to have someone check it. Work was done right away. Thank you for the speedy work. The fence looks great! read more

I have had work done before but never bothered to ever do a review. But, I had to give this guy one. He arrived on time and did the work he had to do in a very timely manner. He was professional and his work show it as well. read more

DO NOT BOTHER. This company is the worse renting experience I have ever had. The office is impossible to reach, takes forever to get back to you, is useless in solving issues, and they are overall a waste of time and money. They are also unforthcoming about what they charge you, and the billing system lumps utilities in with the rent. So if you have any disputes for the charges (which we ended up having a lot), they take ages to get back to you and tack on a late fee. Gilberto Camacho and Michael Molina, manAGE YOUR DAMN PROPERTY BETTER. The Glendale office is IMPOSSIBLE to get a hold of by phone. I have not, in the entire two years of dealing with them, ever reached this office through any of the phone numbers given to me. I have been transferred to the national line every single time, and had them leave a message with this office that never seems to see the light of day. I have tried calling at different times of the month, week, day, it did not matter. A few times I even asked the national line operator to transfer me to the Glendale office, and ended up getting automatically transferred back to the national line. What an absolute joke. Throughout the two years I lived in one of their homes, it was clear that the house was not well-maintained. There were several big maintenance issues, mostly regarding water issues. From day one, we notified them of water damage in front of a sliding glass door (which we later found out was installed backwards). This issue was not solved in a timely manner and led to the second largest room in the house being flooded multiple times. The floors were waterlogged and stripped away, a lot of personal property was damaged, and the room was on-and-off unusable for several months. This was linked to pre-existing issues with the house, and during those several months we tried many times to contact the office to send people to get it fully fixed. We also later found out that the water pipes were old prior to our move-in and led to various plumbing issues that drove up our water bill. The yard sprinkler was leaking for months from the very start, and was not visually detectable but slowly drove up our water bill. The man they sent for this issue was clearly not from the maintenance department, and literally looked up a YouTube video to sort it out. When it was "fixed" the first time round, the sprinkler malfunctioned and sprayed the house with water for an entire day and could only be stopped by shutting off the water line. There were other maintenance issues as well, but these were the biggest recurring headaches to deal with. Finally, the move-out process. We notified them early on and very clearly that we wanted to be present for the walking inspection to fix any remaining small issues. They forced us to pay for their own recommended cleaners, and we very clearly notified them what date and time the cleaners will be coming in. We even had the cleaner herself notify them. Not only did they decide to have the inspection without notifying us, but they did so before the cleaners even got there, so they took a bunch of BS cleaning, trash, and "pet odor" charges out of our deposit. A room that got charged, the pets were never even allowed in. If they had stopped wearing their asses like a hat for two seconds and actively coordinated with us, this wouldn't have been an issue. They forced us to pay hundreds of dollars for cleaners, didn't even allow the cleaners to do their job, and took over half of OUR deposit because THEY screwed up. The most neglectful, clueless, slow, infuriating office I have ever had to deal with. I personally truly don't believe anyone does any work at this place. This company should be shut down. read more

Emilio and the Fixer was exceptional, great customer service skills and very informative.