I used TRG to find a place in Long Beach. I was nervous about not being there in person however Jesse Leigh and Julie made it very easy. They communicated well and I never felt pressure. They found things in my lease and at the place I decided on that I would not have known to look for or ask about. All in all is was a great experience. Highly Recommend them both and this agency in general. read more

It's been many years since I've had to search for a new apartment, and I was a little nervous about how the whole apartment-hunting game had changed since my last time around. So I decided to look into using an apartment broker, to take some of the burden off myself and let a professional handle things instead... After looking at a few different firms online, I got good vibes from The Rental Girl (TRG), a boutique real estate agency here in Los Angeles, that also handles apartment searches. I liked the fact that the company is on the smaller side (around 20 or so employees, I believe), so that you really get their full attention. And for me personally, it was also a big plus to support a women-owned business. For apartment searches, they offer a couple of options: 1) You can sign up on their website to access listings on your own. or... 2) They also offer a concierge service, where they take inventory of your specific needs and wants and then do a customized search for you, which includes setting up walk-thrus, handling paperwork, and basically taking charge of all the less-fun aspects of looking for a new apartment. Their concierge service is made up of a team of people who each cover a different area of Los Angeles. For the area I was looking in, I was assigned a terrific, friendly dynamo named Itza Campos. She took great care of me every step of the way, serving as a sounding board (and even a therapist at times, lol) as we considered various apartments, before landing on just the right one. It was a true pleasure working with her and I really can't thank her enough for all the help she gave me! TRG concierge service isn't inexpensive -- it's equal to the price of one month's rent on your new apartment -- but I have to say that I consider it money VERY well-spent. Itza made the whole process fun and basically painless. I would recommend The Rental Girl without hesitation for anyone who wants help in finding the perfect place to live. Thanks again to the great team at TRG, especially Itza! read more

I'm busy. We're all busy. But I put off moving for way too long. I should have reached out to Itza at the Rental Girl years ago. They are AMAZING. She worked with my tight area requirements, my credit and my self employment issues. She found a place I LOVE. And I felt supported and safe the entire way. Yep, it's a little pricey. Yep, it's absolutely worth it. My new place is life changing for me and Itza is the reason why. If you're serious, call them. read more

I had such a great experience working with Fallon at The Rental Girl! She made the entire process feel seamless from start to finish. She was incredibly responsive, answered all of my questions, and even went out of her way to help while she was on vacation! I absolutely love my new place and plan to be here for years, but when the time comes to rent or buy, Fallon will be my first call. Highly recommend! read more

Akilah was our agent and was SO GOOD. She is smart, accessible, answered so many questions with kindness & patience, and made a potentially nerve wracking experience calm and easy. Our situation was a little complicated but she led with knowledge and grace and made us feel heard as well. I can't recommend Akilah enough- her calm&warm, yet funny and relatable disposition was really great to work with. After my son(19) met her, he said "mom, she has such nice energy." And he wasn't wrong. Akilah deserves more stars and TRG is very lucky she's on their team! I know we were lucky she was on ours! read more

Fallon and the TRG group were super attentive and professional from the first call to the closing of the lease for rental. Great planning and good value. We worked with another agent for 4 months and had zero progress! Over a two week period we had the apartment rented. Fallon connected with us and di the research. She had showings of multiple people and we found the right match based on what we were looking for and what the tenant needed. Fallon guided us throughout the process and closed the deal with us expeditiously. I could not recommend her and TRG more highly! Thanks Fallon and Fallon Team! read more

Fallon D. was wonderful to work with and helped me find a great renter for my Echo Park apartment in a very short amount of time. She arranged professional photos, listed the unit on multiple sites, and handled all of the showings and open houses, which made the entire process smooth and efficient. She was professional, respectful, and always had a positive attitude. Fallon was also extremely knowledgeable about current California rental laws, handled all of the paperwork thoroughly, and guided everything through to the very end. I highly recommend her to anyone looking for a reliable and experienced rental broker. read more

Brita could not be a less effective communicator if she tried, and it often felt like she was trying to be purposefully incapable. The level of ineptitude seemed as if she'd read a book about how to effectively negotiate, but completely misunderstood the strategy, and instead demonstrated an incomprehensible level of unprofessional and irresponsible decisions. She definitely is not a realtor. Would not recommend her for any transactions or working with The Rental Girl. Complete waste of time and effort dealing with her. For those of you reading this before any business has transpired, you're welcome. read more

Kathleen is an expert and super friendly. Such a breeze and highly recommend her. She went in depth about the unit and the surrounding area and has a great attitude. read more

Fallon and her team worked their magic and got place we needed rented rented. Took a lil longer this time, but the rental market is crazy. Fallon is reliable and does great work. read more

The Rental Girl consistently has the BEST listings. Lots of variety, super unique spots, good price ranges, and we were so excited to find our perfect rental with the help of Fallon at TRG. Would definitely recommend them to anyone in need and use them again in the future! read more

Fallon at the rental girl made the entire rental leasing process a breeze. She was extremely responsive and went above and beyond to accommodate my needs. Thanks Fallon and team! read more

Had a nice experience securing a new place to rent through them this month. I like their online booking system for tours, and their staff was really sweet and helpful through the lease process. Highly recommend. read more

Everything goes well with the rental girls, I have had the great fortune of working with Fallon. Aside from being a complete sweetheart, she is exceptionally wonderful at her job. From A to Z in the rental process I can rest assured Fallon is on it. I completely trust her input and guidance. They get the job done at the Rental Girl. read more

I am a busy 40-something professional. I needed to find a place to live after relocating back to LA. I am also disabled, and while my disability does not impact where I live too much, it does create factors to consider. I emailed Melanie at The Rental Girl; she was more than game to take on this task! I sent her my must-haves and my want-to-haves, and she started sending me listings. Like with any new rental agent, I had to say what I liked and didn't like about the listings. She went to see quite a few and would videotape them for me. She paid extra attention to accessible features. She listened to what I liked and what did not work about each place. We finally found a fantastic apartment, but her work did not stop there. She was the go-between for my new landlord and me. I had a few minor modifications that needed to be done, and she negotiated them for me. I also had to have my guy who installed my bathroom lift come out and look at the bathroom, and rather than have me coordinate everything, Melanie was my go-between. She scheduled with the owner and my lift guy, and when it was time to sign the lease, she ensured the lift could be installed beforehand. Finding an apartment when you are disabled is difficult, but Melanie made it a smooth process. read more

Kathleen was wonderful to talk to about the rental property we are interested in! She went above and beyond in her willingness to provide in-depth answers to the questions we had. read more

I have a small place in Los Feliz and have used The Rental Girl for years as my leasing agent. They always find wonderful tenants in record time. They advise on rents, market conditions, recent city laws and regs, and take care of every detail for me. Fallon is super responsive and kept me up to date - even during the Holidays. She's also easy to work with and pretty funny too. I think TRG is well worth the commission. read more

I've used The Rental Girl for the past 6 years, since my one-bedroom ADU was first built, and they've surpassed my expectations each time. They handle EVERYTHING - marketing, showings, screenings (credit and background checks), lease agreements and the initial payments of first month's rent and security deposit. They also recommend the best prospective tenants. I could not have asked for better tenants than they ones they've screened and recommended. I've dealt with Kathleen Suit from The Rental Girl a couple of times, and she's a delight to work with. Kathleen is professional, accessible and patient - also down to earth, warm and friendly. She's easy to work with, great at communicating with me every step of the way and manages to find suitable candidates in a timely manner. When asked, she also makes helpful recommendations as to a reasonable amount of rent to charge based on the current market. For all they do, The Rental Girl's fee of one month's rent is more than reasonable. I've worked with three of their rental agents and have never been disappointed in their service -- have never had one complaint. I'm happy to recommend them whenever I can. Attached are a few photos of my ADU. read more

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Fallon is FANTASTIC! My husband and I were in a crunch to move out of our previous rental unexpectedly, and from the moment we met Fallon we felt at ease. She is knowledgeable, detail oriented, warm, and calming. Moving can be so stressful, and we are very grateful to have had Fallon's guidance and support in finding and securing our new home! read more

Kathleen helped me find a tenant for my ADU in record time. She was kind, attentive, and extremely thorough. I will absolutely work with Kathleen and the Rental Girl again. Highly recommend! read more

Highly recommend working with Meagan Asplin - she helped the rental search go very smoothly. Appreciated her guidance and quick responses.

Kathleen greeted us at the property showing, very attentive and professional. Application link was easy to follow and straight forward. Appreciate her follow up email after the open house. read more

Commission is WAYYYYY TOO MUCH. They want an entire months rent. !!! Melanie - horrible communication. No follow up, unreasonable amount of time to return voicemails or emails, no real solid connections for rentals, I wanted to use this service because I live in San Diego and I'm moving to West Hollywood. First Melanie told me I wouldn't be able to get an apartment for $2500 in the area that I wanted, which wasn't the case at all. I checked apartment guides and hot pads obsessively for months, there are plenty of units available for around $2500. Then she tells me she will work with me, but I need to wait about a week so she can close up some old clients. OK, well I just told her I need to be out by the end of the month. Every appointment time Melanie made was super vague like "let's chat at the beginning of next week." I wondered if she heard me when I said I needed to be out by the end of the month. If I'm paying someone at least $2500 to help me move you better Give me a solid appointment time and follow through with that. I ended up scheduling my own tours through apartmentguide.com and I drove up to West Hollywood for the day. I left with an apartment for $2500. I've never been happier about taking a decision into my own hands and saving myself $2500. It's not as hard as you think to move. Make a list off of apartment guides or hot pads do the tours yourself and tell the landlord you're looking to leave with an apartment today. I guarantee you will find one. read more

Amazing service!! Top notch. Everyone who works here is an expert in their field. It's insane. The new owner Brita, really has elevated this business to new heights. Bravo! read more

Itza was a phenomenal concierge agent for my tenant. Her diligence was stunning and how she fought for her client (my tenant) leads me to believe that she'll the perfect agent for you. Personable and knowledgeable. read more

I worked directly with Fallon on securing a lease at one of the properties she was working with. The process was thorough on their end but she took the time to guide me through everything, worked with me and put me in the best position to get the apartment I wanted! I'm really grateful for the way she positioned me and she was incredibly friendly, helpful, communicative, and nice to work with! read more

DO NOT RENT FROM HERE! the management company they partner with is truly horrible. they address urgent issues like rat infestation & massive water leaks with zero urgency. they hire unreliable 3rd party contractors that don't show up, or show up late, and do a terrible job. you will have to report the same issue multiple times and when the issues causes damage to your property, they will not take accountability & will expect full rent from you. i have lived in 6 different rental properties in LA & i have NEVER experienced something like this. read more

Working with Meagan at The Rental Girl was an amazing experience. My boyfriend and I instantly knew a unit was perfect for us, and Meagan encouraged us to apply right away. After anxiously waiting, we were crushed to learn the homeowner chose someone else. Meagan reassured us it wasn't because of anything we did wrong and promised to keep an eye on things. Just as we were about to sign a lease elsewhere, Meagan reached out to let us know the other candidate had fallen through and asked if we were still interested. We didn't hesitate to say yes, and before we knew it, we were moving into our dream home. Although we've only been here a few months, we're so grateful and can't imagine living anywhere else. Meagan made the process so easy, and we're so thankful for her dedication. Our dog loves it here too! read more

I worked with Fallon to lease my place in Silver Lake, she did an amazing job showing the place, giving me the feedback to get a great tenant in quickly, and guide me to make the right call on who to ultimately lease the place to. I had multiple offers of high quality candidates. I recommend her highly. read more

Sorry but not sorry. Kathleen your service was horrible. Although meeting you in person you were an absolute delight. My experience during the rental application process was disappointing due to lack of communication. I was told I would receive a follow-up, but no update was provided. It's been about a week now that I applied. I reached out again and did not receive a response. Throughout the process, I consistently had to initiate contact for updates. Not once did she initiate contact other than to send me the application. Clear and timely communication is essential when people are trying to secure housing. I would have preferred you told me that I was unqualified if that was the case but I'm still clueless, any honest update would have been helpful but I didn't get any clear response. You never responded. I was referred to you by a friend that did not use your services but thought that the rental girl looked like a reliable source. Unfortunately my experience was not reliable at all. I hope that this is helpful to anyone for future reference. read more

The Rental Girl has been amazing to work with over the years in getting our properties rented. She and her team are excellent communicators and very detail-oriented when it comes to contracts, agreements, and paperwork. They always provide well-prepared applications and carefully verified background info on all applicants, which has given us peace of mind. Because of their hard work and professionalism, we've had great tenants in our properties for years. Highly recommend Fallon and her team! read more

We tried using The Rental Girl in one of our properties and it was definitely a great experience. Meagan was very communicative about the updates for the leasing and the potential comments that come from the clients. They were also very knowledgeable and insightful when it comes to our ads! I would recommend definitely recommend because they provide much value and focus! read more

Hire them immediately. After firing my old property manager because three of my newly remodeled units sat vacant for six months, I interviewed a couple of leasing agents who told me very tiredly it might take more than 60 days to lease out my units. A colleague recommended Linz, and boy was she different: energetic, knowledgeable, and excited to rent my units. She was cautiously optimistic but scoffed at 60 days to rent the units out. She made me excited about the process and gave me the encouragement I needed to take over management again. She got me three renters at my ideal rents in less than three weeks! Results may vary, but I am supremely confident in Linz's ability and the value I got in hiring her: yes, I paid one month's rent, but it would have cost me even more in the long run. And her rental contract is bar none. Plus, her gut check when it comes to tenants is amazing. I trust her wisdom and experience and will definitely be using her in the future for any leasing needs I have. She even noticed two different paint sheens on the wall. Who notices that?! read more

We used Fallon at TRG to rent our house out in silver lake. She did a great job twice over the past 5 years, we'll use her again as she is knowledgeable of the market and very prepared professionally. We didn't have to worry about anything and her team is easy to communicate with. Highly recommend! read more

The Rental Girl was the perfect company to work with for our brand new lease up. Lindsay put in so much time and commitment to us. We will definitely be working with Lindsay and The Rental Girl again in the future. Thanks for all the help!! read more

I really wish I could leave two different reviews. I had two different experiences with two The Rental Girl representatives I dealt with. I will start with the positive experience. I found The Rental Girl site via a reddit forum. I was in middle of looking for apt in the Valley. I was experiencing some challenges finding a place due to recent events that negatively impacted my credit score. Kathleen Suit had a listing in the area I was looking in. The apartment was on the small side, but the location was perfect due to the direct access to the Metro and close proximity to where my mother was staying (I had recently moved my mother to hospice care). Kathleen was very professional and friendly. I was upfront with my situation. I explained in great detail why my credit score was in a free fall and what my plans were to improve it. She was so supportive and appreciative of my "upfront-ness." She guided me on the best approach for application process. She suggested I include other documentation with application. I felt she understood where I was coming from and she went to "bat" for me with owner. She even let me know of second listing the owner had in a different part of town in the event my application was not accepted. Kathleen was responsive and transparent. My application was ultimately turned down on due to my credit score, but I knew she had done everything she could. I thanked her profusely for all her help. Kathleen is definitely a great asset to the The Rental Girl. She suggested I reach out to the TRG Renter Concierge Team to assist me with my apartment search. At this point where my negative review begins. After my very positive experience with Kathleen, I was upbeat and hopeful the TRG Renter Concierge Team would be able to help out. I reached out to Melanie Moran via email. She responded quickly with a list of questions of what I was looking for in a rental. I responded with my answers, we set up a phone call. Once again, I am upfront with my situation. Melanie reassured me there would not be a problem and she could work with me. She suggested I seek a co-applicant/guarantor. She explained in great detail the Renter Concierge Teams process and fees. I was actually excited to work with Melanie because it was one less headache to deal with. At that point, my mother's home was about to close, her health began to rapidly fade, and I had approaching deadlines at the office. I filled out the exhaustive application and included all supporting documentation. I paid the application fee (this application fee was the 6th one I paid during my rental search, all hard credit hits). My nephew agreed to be my co-applicant/guarantor (he also had to pay an application fee). I let Melanie know both applications had been submitted. She responded quickly letting me know she would review everything then send me a contract to sign. Then.... nothing. No contract, no email, nada, zilch. I gave her a couple of days. I reached out via text message if she needed anything from me as I was eager (and a bit desperate) to find an apartment. No response. A couple days later, I sent Melanie an email asking if there was an issue or if she needed a clarification on something. Nothing, no response. At first, I just shrugged my shoulders and thought, "oh well, I guess she didn't work with me, after all." Now, I am utterly disappointed with her utter lack of professionalism. I am a grown adult. I understood the consequences I created when my credit score took a deep dive. Hence, it was main reason I was transparent from the get go. All I needed was simple text, email or phone call stating a reason why Melanie decided not work with me. Instead, I was "ghosted." Is this the proper way run a business? Collect $40 from two individuals and disappear? Or does Melanie have what it takes be in this business if she can't handle the simple task of rejecting a potential client? Am I being too harsh on Melanie for her lack of professionalism and communication? No, this is the real world. Ultimately, I was able to secure an apartment in the location I wanted to be in. It's not the perfect place but it will do for the next year. Will I be recommending The Rental Girl in future? At this point, No. What began as a refreshing and lovely experience with Kathleen ended up leaving me with a bitter taste in my mouth, thanks to Melanie. Perhaps, I am a stickler to professionalism, but "ghosting" potential clients should not now nor never be the way to run a business. Rant Over. P.S. - thanks again to Kathleen for all her efforts. read more

This is not directed at the sellers, but at The Rental Girl's website service and the way you run your business. You need to change your website or whatever services you're using because they are unbelievably horrible. There are nothing but glitches, and you are affecting people's lives. All they want to do is fill out an application. Here's an example of what one goes through: You fill out a form, and it tells you that a field needs to be filled out when it already is. you try to load PDFs does not accept them, This should be a wake-up call for you and your business. You need to change your application process and the way it's done. It's frustrating, long, difficult, and communication with tech support is a nightmare. The only option is a website or email, and no one is available by phone. It's already hard enough to move, and you've made it 3,000 times harder to complete an application. I love the apartment, and the renter who worked with The Rental Girl was pleasant enough, but the communication through this website is a nightmare. Maybe this review will wake a few people up over there and motivate you to get on the ball and do business correctly. You need to fix your website or switch to another service that doesn't frustrate and aggravate potential clients. People can't even sign their applications properly because your website doesn't work. I'm sure I'll get another generic email response or review reply saying, "Sorry for what you've gone through. If there's anything we can do to help you get through the website, let us know," or something like, "We've been in business for 20 years and never had issues with our website." Well, I doubt that very much. (yes you can Help me? get some paper have me fill out and hand to your client ) JEEZ I wanted one of the properties, but I can't even get my application through. So, I gave up. I've spent hours and hours just trying to get through the application process, wasting a day and a half on this because I wanted that apartment. But to no avail, it glitches constantly after you fill stuff out still says needs to be filled. You should have a simpler more straightforward way of receiving applications. Not jumping through hoops, tech support you can't fill your application so call them? Gee most even have the paper Kind ??? you sign and give back, or fill out an easy way of doing things, like PDFS with servers that work, using (((Intellirent))) as a webserver is horrible. What a waste of a day and a half, just to fill out an application that I could even fill out so heartbroken. read more

TRG Real Estate - Even when it's filled out! Value Required. - Real Estate Agents Near Me - Burbank, California

I reached out with availability to talk. We had conversations through emails twice only and that took a couple weeks for them to get back with me and then because of my availability to talk she said they're not taking new clients so I was confused. Are you not taking new clients or is it my availability so and then she said she wanted to come back around in a timely manner so I was really confused by this company and if only one girl does each area how was that even possible? read more

Fallon was great at helping us get our new rental home! She was very personable, timely with questions via email, and was willing to work with us throughout the application process. She and her team was very thorough, including all the documentation about the lease, information on the area, and recommendations for insurance etc. We would absolutely be willing to work with her and her team again! read more

SCAM!! If you read through their reviews their highest ones are all from landlords, not from rental clients. Which, if you're a rental client I would see that as a red flag. As a rental client I found this to be the most expensive, thorough apartment application I've done and yet the most unprofessional experience. When we went and saw the apartment, Kathleen told us no one else had applied so we should jump on it. We applied the very next day and my mom who was my guarantor finished her paperwork the following day. In theory then, we could not have been up against that many people since "no one else had applied." If two people are applying then it is $40 each plus I had my mom as my guarantor, so in total they charged us $120. I have never paid that much for an application in my 13 years of being a renter. Two days after my application, I followed up via text to Kathleen's number (she had given us her card) to see if there was anything else they would need from us. Radio silence. I waited another 3 days. Radio silence. I sent an e-mail. Radio silence. They're actually pretty savvy about avoiding contact since when you call The Rental Girl number it is a recording and no way to leave a message with the company at all. It is actually a perfect scam to make some extra cash. Tell people no one has applied, charge $40-$160 (if both people applying need guarantors) and then literally never respond to them again. I fully understand that these days an application can be quite extensive, but to spend all of that time filling it out, paying in total, $120 dollars and to not be granted the basic respect of getting a text or en e-mail saying we were no longer being considered is wild to me. Before we applied I did come on here and saw similar reviews of rental clients, being ignored by them so it just solidifies this to me as The Rental Girl being great for landlords bad for renters. I'm gonna laugh if they respond to this seeing as no one could respond the first time. I understand apartments get taken that's just how it goes. But if you are going to be charging that much and requiring such a thorough application then a simple "the apartment has been taken" is very easy ladies :) read more