Figure8 recently took over management of a property I live in, and the experience has been good. Xuan is attentive, responsive, and proactive in her communication. She keeps us informed when workers are coming to the property, and has handled every issue quickly. The property itself had some residual issues due to neglect from previous management (Triwest - I do NOT recommend), so there was lots to manage quickly when Figure8 took over. I didn't give 5 stars because we live in an open air property with lots of grassy areas and open space, and I don't agree with the decision to install rat poison outdoors, due to the fact that this can impact other animals in the area. But I recognize 1) this is likely a decision of the owners and 2) I don't know what I don't know...maybe we have a rat problem and I've just never seen them or had any issue with them. They use appfolio for payment of rent, and autopayment comes out on the 1st and not earlier, which I appreciate. read more

Let's be real here, property management companies are 99% awful. You'll be lucky if some of them ever respond to you. I've been in real estate for years and rarely have a PM team that takes cares of issues when they say they will. I use Figure 8 myself for my own rentals and have never had a problem in 8 years. I recommend them to all my clients too. read more

Lovely people who help me during the Eaton fire. I would highly recommend them. They take great care of the property and gardening

Figure 8 manages several of our apartment buildings . We could not be more happy with them. Our tenants are happy and the buildings are well maintained. Petra, Juliana and all of figure 8 get a big thumbs up! read more

Had to leave a review as it's difficult to find honest, hard working, and responsive relators. Specifically, I want to acknowledge Louie Garza. He has been incredibly professional and easy to work with. I highly recommend!! read more

This market is hard enough to handle, you need a team that you can trust. I'm so glad that I found Madison who was able to help me navigate my many requirements to find a home. Thank you for all your help! read more

PLEASE BEWARE!!! Do not rent from Figure 8 Property Management. I just moved into one of their rentals, and it is infested with cockroaches. Before moving in I asked if the unit had any vermin/pest issues and they said no. Two days later, huge roaches were everywhere. When I notified them I was having severe asthma attacks due to the exposure, they said the soonest they could get pest control out is 48 hours. I had to pay $300 for a professional pest company to come out sooner, and they came out next day immediately. I kept paying rent and never deducted a dime. After 5 sprays, two of which I paid for, and 3 in which they did (even though the initial one they said they did prior to me moving in was confirmed as never being done via their pest control vendor... who also confirmed this unit was infested with roaches and has been a problem unit for a year prior) the roaches have still been present. I have seen them alive and dead all over my home, coming out the hvac/bathroom exhaust vents and there is this musty smell I can't seem to get rid of that pollutes the air I breathe in my home, that apparently is a roach smell. Nevertheless, I am in and out of the hospital, on steroids and antibiotics, and on a breathing machine. I am currently paying for a hotel at my own expense even though in my lease it states it is supposed to be covered by them during fumigations and they have not paid a dime or acknowledge their own lease verbiage. My unit is uninhabitable for a person with my health conditions. After giving them more than 30 days to remedy this issue, they still have not located and fixed the roach issues that persist. I have even had Public Health come out in which they notified the landlord prior to inspections to come clean up the dead roaches and make it pristine prior to their not so surprising inspections. Beware of governmental agencies people I see why most people don't bother to contact them, word of sound advice fix issues and notate everything. Don't bother getting them involved save yourself the system is broken and rigged! Nonetheless, I asked to respectfully be let out of my lease and instead of taking accountability and being a good faith landlord they turn their heads and chose to be evil. They not only want to refuse to let me out of my lease due to health and safety reasons, they want to penalize me for their wrongdoings. In addition, they refuse to acknowledge their roach problem, have claimed I'm misrepresenting the roaches, staging roach photos and making this all up. How crazy does that sound? Basically they chose to call me a liar, instead of fixing the problem properly and making the necessary accommodations for their tenant whom they have made ill. A landlord should want to ensure a tenant with a safe, livable and habitable unit, unfortunately Figure8 has done none of that and has failed time and time again and has chose to be a slumlord. Email them or text them regarding any repair or emergency they will get back to you in 2 weeks after they get approval from the owners at the soonest. Don't expect anything to get done in a respectable timeframe whatsoever. They will make you wait, ignore you and argue with you about everything. To this day, I've been there a month and so many things remain not repaired or up to code. I'd list but I don't have space. And if they send vendors to fix things, be prepared that random people will start blowing up your phone to come out with little to no notice to make repairs. Have work oh well, managers can't come out so you'll have to work around their vendors to accommodate. Then property management will tell you that you are misrepresenting repairs and lying about repairs their own vendors advised needed to be fixed and will then threaten you and tell you will be charged if they have to send another vendor out. Well according to their vendors there are several repairs they advised need to be fixed and they straight up don't want to pay and will refuse needed repairs. Please I'm warning you don't make my mistake, you'll regret it! read more

I've had such a great experience working with Louis at Figure 8. He helped me find my first apartment and took care of all of my maintenance requests in a timely manner! Very professional, helpful, and knowledgeable. read more

After a recent divorce, I purchased an investment property with the idea that I could handle everything on my own, despite never managing a property myself. Things turned chaotic pretty quickly! I was introduced to Madison at Figure 8 and could not have felt more taken care of and supported. Madison was very proactive and communicative throughout the process of getting my property ready for rental, and she quickly found the perfect family to rent my home. It is such a relief knowing that you have someone professional that you can trust to handle the marketing, maintenance and all of the other unexpected situations that can arise as an investment property owner. I cannot thank Madison and Figure 8 enough. read more

I was a resident of a duplex in West Hollywood that was managed by Figure 8. From the initial application process with Nikki - who always went out of her way to treat me with respect and kindness - to my day to day interactions and requests made of Louis - who was always attentive and kind - Figure 8 is by far one of the best property managers I have dealt with in the LA area. They might work for the landlord but they cared just as much about their tenants and fought for me more than once. Just wanted to say thanks to them and let others know about my experience. read more

Figure 8 Realty is an amazing property Management Company. They have done a great job managing our property. Petra Jackson and Louise Garza have been very responsive to the needs of our tenants as well as making sure our property is taken care of. Louis Garza is our property manager and I am highly impressed with his communication skills as well as how responsive he is, he has also done a really great job overseeing and scheduling services and maintenance for our property. I highly recommend Figure 8 Realty to manage your rental property. read more

I have rented from figure 8 before and unfortunately our landlord switched PMs while living here but I seriously miss them. They were always so quick to answer my questions and help. When we were signing our lease, our landlord took awhile to come back to us and the realtor was very communicative and followed up with us about why it was taking so long. I looked them up prior to leasing and was a little nervous based on review but I think some people have unrealistic expectations of property managers. I was nothing but happy with them and honestly sad our landlord split with them. read more

Unprofessional and shady property management company. Apartment was covered in dust and rampant with ants when we moved in and they ignored major water leakage in our unit for 6 months while we were in it. When we moved out, they tried to deduct almost $1000 in painting fees (after not mentioning during anything during our move-out inspection). When I asked for photo proof of the damage, they sent photos from someone else's unit. Avoid any property managed by Figure 8! read more

Figure 8 realty is an amazing property management company. Louis Garza, our property manager, was friendly, responsive and honest. They made our first rental a great experience. 10/10 read more

Figure 8 is without a doubt the most attentive management company I've ever worked with. I've lived in my apartment for 3 years, and in that time have never encountered an issue that wasn't resolved quickly and effectively (maintenance and appliances, pest control, landscaping requests, fixture installation / replacement, etc.). Louis always responds right away and ensures that a solution is identified and acted upon, whether it's urgent or a "nice to have". He's also kind, patient, and flexible, and just a pleasure to interact with. We even trust him in our home alone with our pets :) Overall, highly recommend Figure 8 property management as a whole. Our unit is beautiful and well cared for, and has changed my mind about how management companies can be run! read more

The people who run Figure8 are not the kind of people you want for landlords. We arrived to the house with no running water and when I spoke to Aram, he said he forgot to tell them to turn on the water and we'd have to wait two days for the water to be turned on. He was extremely unconcerned with the situation. The house we rented (408 N La Fayette Park Pl, Los Angeles, CA 90026) was hastily renovated with uneven floors, unsealed windows and doors, cracks in the walls, and dead bugs and construction dust left around the apartment. Our dishwasher broke and stayed broken for four months while we were there. We submitted numerous maintenance requests and they sent out the same mechanics every time who had no idea how to fix it. Then when they recommended a plumber, Figure8 stopped answering our maintenance requests. We moved out and they tried charging us for nail holes (clearly against California law) and are refusing to return a significant portion of our security deposit despite our fulfilling our obligations as tenants. The house was left in immaculate condition compared to how it was delivered to us and we are still being charged for "cleaning." This company's shady dealings and complete lack of regard for customer service are the reason I will never again willingly do business with Figure8. read more

Highly recommend Figure 8 Realty property management. Louis goes above and beyond and is available and responsive for all matters be they small or large. He was instrumental in assisting at short notice for an emergency a/c repair and water leak. Can't recommend them enough. They provide peace of mind that both the landlord and tenant's interests will be looked after. read more

Connor G was very kind along with all the other staff. My wife and I lived in Atwater Village and we couldn't have asked for a better management company to oversee things. Anytime we had an issue which was very few in between, Connor and the others were very attentive and responded very quickly. Also big thanks to Michael (Mikey) during our move in and move out process. read more

Figure 8 was either negligent or dishonest with the management of my move out of a house I was renting that came under their care after it was sold. After a pre-inspection and expection in which I was told this was the cleanest house they've seen they charged me $1,100 for maintenance and repairs. The inspectors told me twice, both in the pre-inspection video call and in walk through that paint was going to be taken care of by the property management and that I should only worry about patching specific holes that were useful for a built in media shelf. Never once did they tell me I would be paying for it and they charged me to fix both. Roughly twice what I just paid in my new house to paint two equally sized rooms from dark blue to white. This is not to mention the amount of value I added to the property (outdoor lights, curtains rods, etc.) I've rented many houses in Los Angeles and always received my full deposit. I've even had a land lord reduce my rent because I was such a great tenant. Be very careful with these people. read more

*** I'm writing this review based solely on this company's communication and service. *** I lived in a new duplex for a year with three other tenants from 2016-17. Aside from repeated maintenance requests, we truly enjoyed living there. However, once we all left the duplex at different times, there became a problem with the lease. Two of three co-signers (our parents) were left on the lease, and one was replaced with a new co-signer (attached to a new tenant) without Figure 8 giving notice or getting consent from the other two co-signers. After realizing our parents were still on the lease, we spent three months calling, emailing, tracking down contact information, talking to anyone who could help us, and dealing with this matter ourselves. (Believe the negative reviews posted about this company; they are most certainly true.) My first series of emails were left unanswered, and many times when they said they would email us or follow up with us, we would not hear back from them. They also regularly did not know answers to questions we had about their policies or the lease itself (we would literally get the response "I don't really know" to our questions), and they're the ones managing this property! It was only when we started calling the office repeatedly and requesting for specific follow ups that we felt actions were being taken to correct this issue. They finally allowed my mom to be released from the lease as a co-signer, but they required all other co-signers to sign the addendum that stated this before she could be released (but this was not the case previously when one of the co-signers was replaced; they had conveniently and arbitrarily "changed their policy" since then). My mom and I spent another month getting in touch with the other co-signers to sign the addendum because Figure 8 did not take the steps to properly follow up with anyone or offer alternative solutions. To summarize this saga, my mom and I had do to all the communication ourselves to resolve an issue that was created by Figure 8. The stress of this situation placed a lot of strain on my family. My immigrant mother felt like she was being taken advantage of by this disorganized and inexperienced company. I just couldn't believe the lack of care, concern, or responsibility on Figure 8's part. Truly disappointed with them, because I did enjoy living at one of their properties. Nevertheless, I feel the need to warn future/current/past tenants and highly encourage to be proactive when dealing with legal issues with this company. I work in communications for a large company myself, and it is an unstated common practice for us to ALWAYS follow up and help our costumers/clients, even if we cannot directly resolve the issue ourselves. We do this because it's simply our job. Just like it's the job of a property management company to manage properties. If my family had the money, we would have likely hired a lawyer. read more

Amazing response times, super kind and helpful! Always available to chat about house issues and such a good attitude about everything! Truly have never dealt with property managers who are so responsive and personable. Very refreshing! read more

Upon seeing some of the poor reviews on this page, I want to encourage people to highly consider Figure 8 still. It seems these issues listed are more political and less in control of the staff. I lived in a house with three girls and a dog for two years. Every time we reported an issue, someone was there within a few days (or sooner if needed). I've had issues in the past where realty companies try and take my entire security deposit or charge me for additional fees without communication. When we moved out of our house, the staff literally fought to get back as much of our deposit as possible. Figure 8 is a team of honest people looking out for their tenants. It has been my best experience renting yet and I was truly sad to have to move. The company's communication and service has been spectacular! read more

Terrible communication. Was in contact with Mikey about a property, and had to chase him down regularly for any updates in the application process. Despite paying a processing fee, was never actually given the professional courtesy of any kind of answer one way or another. Feels like I dodged a bullet though...you know something's up when a company has only 1 and 5 star reviews. read more

Our experience with Figure 8 Realty was nothing but positive. We were very fortunate to work with Louis who was professional, personable and always willing to help with any problem or concern that may have come up. We would highly recommend working with them and will miss our beautiful rental home. read more

Louis Garza (property manager) is quick to respond to any issue!

We're living at one of the buildings in koreatown. It's an older building with its fair share of issues, but every time we put in a work order, it is dealt with in a timely manner. We've had good interactions with the leasing company and are thankful for this! read more

One of the best property management teams in LA! Professional, knowledgable, and kind. From the first showing of our apartment, I knew we were in good hands with Figure 8's team as our property managers. Petra was our main contact and was very responsive when we had maintenance questions, and always communicated in advance if they were sending someone to work on our property. Thank you for making our apartment a breeze to rent! read more

Finding an apartment and moving is stressful, but finding one and moving cross country during a pandemic about damn near broke my blood pressure monitor last year. Fortunately, I found my apartment through Figure 8 and the entire process was so streamlined and beautiful. I've decided to move out for reasons beyond their control, and I will honestly say I'm going to miss living in one of their rentals. Xuan, Nikki, and their entire team - just genuinely cool and wonderful human beings. read more

My wife and I have been living in a Figure 8 property for a little over a year now and we are constantly reminded how important a great management company is to our happiness. More importantly having a point of Contact like Connor G. Gives us the piece of mind you would expect when calling a place a home. We had some work that needed to be done and Connor managed the situation down to the T. He was always available and made sure we felt like we were being taken care of. We can't stress enough how important it is to feel cared for by your management team especially in times like this. read more

I rented from figure 8 for a year and i had a great experience. We always got quick responses to service requests and other questions. Louis was always available and worked with us to find what worked for all of us (scheduling, availability, etc). read more

Todd is the man with the master plan! Wow! I'm blown away by the level of expertise and know-how he has demonstrated throughout the entire process. Todd and his team helped me understand current real estate markets so I could make better decisions. Looking for people who actually care? I mean, we're dealing with hundreds of thousands of dollars here, so if you're dealing with people who don't care, why bother in the first place? Look no further. These guys are it. Todd's sense of humor alone is worth 5 stars. Highly recommended! read more

I've rented a property from figure 8 for almost two years. Louis Garza has been amazing to work with. He is on it when something breaks or needs to be fixed. Right now that we have the covid pandemic he has especially been attentive to our needs. I truly appreciate the work the realty company is doing during this time. read more

I worked with Katerina Romanenko to secure a lease after I was unexpectedly given 7 days to move out of my current house (and I have two cats!). She was incredibly hands on and found me the perfect place, met me there on short notice, and I was able to get the lease signed and moved in with a day to spare! I quite literally don't know what I would have done without her and I can strongly recommend her services! read more

Figure 8 managed the last building I lived in. When moving out of the apartment, I asked the them how clean it should be left in order to get the full deposit back. Figure 8 told me, in writing, that as long as it was left in broom swept condition, a full return of the deposit would occur. I subsequently did that, and when the check came, it was $125 short. I inquired and was told that they can withhold that for cleaning since the owner wanted to deep clean the appliances. This was not what we were informed to do and Figure 8 subsequently ducked our calls and emails and is still withholding this money. Additionally, they were managing the building next door and did not have it ready for people to move in and asked us if the new tenants could share our wifi with us. read more

Wow! Talk about people who actually care about your living situation! I was with Figure 8 Realty for a one year lease before my living circumstances had changed. They always were so accommodating and was available for questions at any time and always answered quickly. Repairs got done promptly, their peeps are suuuuper nice, and they could honestly be your friends as well if you get to know them. Thanks so much for everything Michael, Scott, and Aram! read more

We interviewed Figure 8 when we decided to find a new property management company. Although we decided to use a management group with more experience with housing vouchers, we found Paizley to be professional, honest, and easy to interview. If she did not have the answer, she said "I do not know the answer to that, but I will find out and get back to you in X days" And she ALWAYS got back to us on or before the day she said she would. She never tried to trick us by using doublespeak or gaslighting us, when giving us answers we did not want to hear. If everyone at Figure 8 is like Paizley, I strongly recommend you consider using them. read more

If you want to live in Echo Park or Silver Lake these are your guys. Located right in the middle of Echo Park on sunset. One of the very few property management groups that I would drop rent off at and stay for a coffee. They also finally put an automated payment and maintenance portal in place to pay rent online and submit maintenance request. Good response time and you can track everything on the website. If you like to pay your rent in chunks throughout the month it's nice to because it lets you make as many payments as you want and lets you know your remaining balance. Nice work guys! read more

Horrible communication and lack of transparency. I've been waiting on application response for two weeks with on again off again response. Blamed it on owner, however 4-5 days goes by and i still don't get a follow up or any type of courtesy update. Then they kept asking for more documentation. I finally got fed up and went with a different property with a different realty not figure 8. Filled out application, got approved and moved in all in 4 days with them. Do better figure 8, figure it out! read more

Figure 8 has been managing our rental property for three years and I can't say enough good things about everyone I have worked with. Aram, Connor, Petra, and Louis are easy to work with, incredibly responsive, and helpful. They come from a place of "yes" and work hard to support owners and tenants. When we went through the rental listing process, Petra and Louis guided us through the process and our unit rented quickly. Thank you Figure 8 for all you do. read more

Figure 8 came into the picture for me when I terminated services with a hopeless property management company (LRS) which basically took advantage of me, were dishonest and never had me in their best interest. I was referred to Figure 8 by a friend and being across the world at the time, Aram was incredibly helpful and took over my apartment, leased it and his management team took great care of it. When we landlords pay a management company we expect to be hands off and hope the property and the tenants are being looked after. Well that's exactly what happened with my loft. The apartment was rented to an individual that took very good care of the place which goes to show the quality screening process of potential tenants from Figure 8. I have to say I was so pleased with both the leasing team and the property management team. It's quite often we see a great disconnect from both in terms of quality and communication; however, Figure 8 seems to me like it's very well organized and managed. I recommended my sister to them for one of her homes and i would not hesitate to recommend anyone else. read more